Mercure Belo Horizonte Vila da Serra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,018 reviews

Best price
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Mercure Belo Horizonte Vila da Serra - Image 1
Mercure Belo Horizonte Vila da Serra - Image 2
Mercure Belo Horizonte Vila da Serra - Image 3
Mercure Belo Horizonte Vila da Serra - Image 4
Alameda da Serra, 405, Vila da Serra (Nova Lima), 34006-056 BELO HORIZONTE, Brazil

Description

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Vila da Serra

Alameda da Serra, 405, Vila da Serra (Nova Lima)
34006-056 BELO HORIZONTE
Brazil

GPS:-19.98059, -43.94451

Telephone
Fax +55 31 3079-4200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,018 reviews

TripAdvisor Rating  4.0/5  807 reviews

Certificate of excellence 2023

Lackluster

Customer review rating 1.0/5

Mike B. Business - Confirmed reviews ALL

I am a loyal Accor member having held Diamond Status for a number of years. I had a very poor quality room with no upgrade or recognition of my status along with none of the other "perks" that are normally associated with stays at Accor Hotels. The service was overall poor, My room did not have an iron and ironing board I asked for one and it was never delivered. I had to ask twice more before it finally showed up over 24 hours later. I became seriously ill, I suspect from something at the breakfast buffet, and was incapacitated for a number of days. Medicine that I had dropped off at the hotel took sometimes over an hour to make its way to my room. I had trouble getting water delivered to my room. Overall it left me very dissatisfied and with a bad taste in my mouth. Not to completely negative, the housekeeping staff were excellent and very hard working the one bright spot in my stay was my room was well cleaned. However, this is not enough for me to return to the property. MB

Dear Mr. B., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra. Regards, Team BH Mercure Vila da Serra

well located

Customer review rating 4.0/5

Donald E. Business - Confirmed reviews ALL

I have stayed at Mercure in Belo Horizonte for meetings over a period of 3 years and have always been satisfied with the service.

Not as expected, bad stay

Customer review rating 1.5/5

Sergio Business - Confirmed reviews ALL

No welcome drink, card key worked half of the time, phone in room did not work, external number for room service did not work. Extremely noisy a/c (squeaky). I reported the phone and nothing happened.

Dear Mr. Z., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra. Regards, Team BH Mercure Vila da Serra

well located, but extremely tired the hotel and the rooms. services very slow.

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

rooms are very tired, breakfast items not fresh and or taking a long time to be served.

Terrible stay

Customer review rating 0.5/5

Fabio M. Business - Confirmed reviews ALL

OLD HOTEL, the worst cable tv ever, Not worth paying R$700 per night not even R$300 I will NEVER recomendi it

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Other web-users rate our hotel

  • 180 reviews 9/10 Location
  • 488 reviews 5.1/10 Room
  • 464 reviews 8.5/10 Service
  • 25 reviews 2.7/10 WiFi
  • 319 reviews 8.6/10 Breakfast
  • 241 reviews 3.7/10 Comfort
  • 145 reviews 6.8/10 Cleanliness
  • 77 reviews 2.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.