Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.2/5 4,149 reviews

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Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,149 reviews

TripAdvisor Rating  4.5/5  3,355 reviews

Certificate of excellence 2024

Unprofessional staff

Customer review rating 1.5/5

Wen S. L. Families - Confirmed reviews ALL

The night shift staff charged my credit card in foreign currency which has 12% markup. And refused to do anything to remedy it

Dear ANGELA H., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Good stay!

Customer review rating 5.0/5

Vanessa Business - Confirmed reviews ALL

It was great!

Dear Vanessa, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Fair stay

Customer review rating 3.5/5

Ricardo A. J. Families - Confirmed reviews ALL

Unfortunately upon arrival at 1pm, we were forced to wait for over 1 hour to be able to get in the room with 2 small kids, while other people arriving after us were conceived the check-in. The stay was good, but the checkin was a nightmare. Also they did not include breakfast but i was able to negotiate at the front desk and include.

Prezada Sra. Isadora, Agradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-la em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme Sanson Gerente Geral

good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It was OK. Very slowly and crowded on the check in was forced to wait for the room although people around me were getting the rooms keys just fine . also plumbing situation was not great. need to call 3 times for the plumber. i think the plunger trick is not enough

Dear YEVGENIYA VALERYEVNA K., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Good stay

Customer review rating 4.5/5

Maw Families - Confirmed reviews ALL

Stayed with family and friends to celebrate a wedding in town. Perfect for gathering. Breakfast was incredible. Very helpful staff. The Bride booked the hotel directly with you.

Dear Margaret ann w., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 684 reviews 9.1/10 Location
  • 1,763 reviews 6.3/10 Room
  • 1,686 reviews 6.7/10 Service
  • 66 reviews 3.7/10 WiFi
  • 820 reviews 8/10 Breakfast
  • 616 reviews 5.8/10 Cleanliness
  • 418 reviews 6.4/10 Amenities
  • 295 reviews 3.5/10 Value

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