ibis budget Lyon Saint Genis Laval 2 stars

Customer review rating (ALL Rating) 3.5/5 553 reviews

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165 routes des Vourles, 69230 SAINT GENIS LAVAL, France

Description

Hotel extras

  • Free indoor parking

  • Close to the Saint Genis 2 Shopping Center

  • Close to Parc des Vallières

  • At the A450 highway exit

  • 24-hour reception

Our accommodation(s)

Hotel location

ibis budget Lyon Saint Genis Laval

165 routes des Vourles
69230 SAINT GENIS LAVAL
France

GPS:45.676691, 4.787393

Telephone
Fax +33 4 72 67 02 38

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

3 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  553 reviews

TripAdvisor Rating  3.0/5  304 reviews

Friendly staff but no housekeeping

Customer review rating 3.5/5

Alfred I. Families - Confirmed reviews ALL

The staff is very freindly and helpful, they always provide the need help and servive with a smile. However I stayed for 7 nights and the housekeeping never visited the room to clean it and add shower gel and cleanex.

Dear ALFRED I., We very much appreciate your comments regarding your stay at the ibis budget Lyon Saint-Genis-Laval. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Aircon not working in 34 degrees hot

Customer review rating 0.5/5

Jennifer Families - Confirmed reviews ALL

Never again! We booked here to have a proper sleep after a 9 hour drive. But instead we had a terrible night. Aircon was not working, we told the reception and just said 🤷🏾‍♂️ No much space to move in the room, no elevator. Smelly room. Super old building. The only nice thing is the pressure of water in shower and free parking.

I know it’s budget but…!

Customer review rating 2.5/5

Mrs M. Families - Confirmed reviews ALL

Our stay can only be described as ok. On check in the guy on reception stopped twice to take phone calls and just kept us waiting. Whilst waiting I noticed peeling paint and tired decor everywhere. The rooms were tiny, which is fine, and the beds were clean but the bathroom stank every time you flushed the toilet and I’m pretty sure there was poo smeared on the wall behind the closed door. The only English speaking tv channel (CNN) was blocked and the air con was either on or off. The bed gave me back ache. It is literally as budget as it could be but all we needed was a bed overnight so it was ok. There is a shopping centre only 2 mins drive away so we were able to go and buy snacks and breakfast and ate in a restaurant there which was handy. It’s literally by the motorway that we were travelling south on so it was a good location for a stop over. There was also lots of parking and signage saying they are fitting charging points next week which will be good for electric vehicle users.

Dear D., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Saint-Genis-Laval. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room looked dirty, not well maintained

Customer review rating 2.0/5

Joshua Couples - Confirmed reviews ALL

The bedroom was badly maintained. The white towels had yellow stain marks, there were burn marks on the floor and the table, the AC was really dusty and triggered my dust mite allergies as well as smelling bad, the quilt had red and blue ink stains on it. Overall the room experience did not feel "budget", but rather "neglected" under the guise of "budget". The breakfast was okay and the staff friendly.

Good Stay

Customer review rating 5.0/5

Svend Solo - Confirmed reviews ALL

Service minded staf

Dear SVEND ERIK N., We very much appreciate your comments regarding your stay at the ibis budget Lyon Saint-Genis-Laval. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 226 reviews 8.2/10 Location
  • 672 reviews 2.9/10 Room
  • 490 reviews 9/10 Service
  • 415 reviews 2.5/10 Comfort
  • 293 reviews 2.4/10 Cleanliness
  • 179 reviews 6.5/10 Breakfast
  • 150 reviews 1.2/10 Vibe
  • 126 reviews 1.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.