Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,598 reviews

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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,598 reviews

TripAdvisor Rating  4.0/5  3,780 reviews

Ok nothing more

Customer review rating 3.0/5

Smudge Families - Confirmed reviews ALL

The stench of urin in the toilet room was so intens that i cant recomend the hotel,and after cleaning it smelled Even Worse. The cleaning lady nicked one of our keycards so i had to bother to Get that one cancelled and Get a New one….Too be fair the rest of the hotel is ok

Great Hotel, highly recommend.

TripAdvisor rating 4.0/5

leannechignell TripAdvisor review

Stayed here for the weekend for our anniversary, got upgraded to a executive room and got given a little gift by the staff for our anniversary which was so kind of them such amazing customer service, the reception staff were so friendly and helpful, check in was quick and easy. Room was spacious and clean, was able to mirror our phone to the television so could watch netflix etc which was a nice touch. Shower was spacious and clean. Hotel is in a good location, its walking distance from Grand Place. Check out was fast you just drop your key card into the box and leave, overall had a lovely stay at this hotel, highly recommend.

Dear Léanne, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed the room upgrade, the thoughtful anniversary gift from our staff, and the overall customer service during your stay. It is fantastic to hear that our team's friendliness and efficiency enhanced your experience with us. We take pride in our modern and spacious rooms, and we're thrilled that you appreciated the cleanliness and the entertainment options available, such as mirroring your phone to the television. Our location's proximity to iconic sites like the Grand Place is indeed one of the highlights for our guests, and we're glad it contributed positively to your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marc UYTTERHOEVEN, General Manager

Very well located

Customer review rating 5.0/5

Vanessa Solo - Confirmed reviews ALL

Friendly and kind desk service upon arrival. Dylan went above the normal to make me feel comfortable. My room faced the courtyard and church. I had a lovely view of it every a.m.

Great location and facilities!

Customer review rating 4.5/5

Kelum Friends - Confirmed reviews ALL

Great hotel! Perfectly located in the center of Brussels. Perfect to do some shopping during the day in the nearby main shopping street, have a diner in one of the many excellent restaurants closeby and then relax in the spa of the hotel, with a heated swimmingpool, hamam and infra red showers. The breakfast was of a 4 star hotel quality including waffles!

Dear Guest, Thank you for taking the time to share your review. We are truly glad to hear that your stay at Novotel Brussels City Centre was enjoyable. We are pleased that you appreciated the convenient central location, our range of facilities, and the relaxing options available such as our spa, heated swimming pool, and the infrared showers. It's also great to know that our breakfast offerings, including the waffles, added to the pleasure of your experience. However, we regret to hear that we were unable to provide a room upgrade during your visit. While upgrades are subject to availability and not always possible, we understand the importance of these gestures for a memorable stay. We also apologize for the oversight regarding the welcome gift and additional amenities like bathrobe and slippers. Your Platinum status with ALL – Accor Live Limitless is of utmost importance to us, and we aim to recognize your loyalty with the high standards you deserve. Nonetheless, we are thrilled that the welcome drink we offered exceeded your expectations, and we hope that with the extra complimentary breakfast, we were able to convey our appreciation for your loyalty. Our prime location in the heart of Brussels certainly provides the perfect base for exploring the city and indulging in the local cuisine at the numerous nearby restaurants. We hope to have the occasion to welcome you back. Kind regards, We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Unclean

Customer review rating 2.0/5

Ashley Families - Confirmed reviews ALL

We had to rent 2 rooms because they didn’t have one that accommodated our family of 4 and our small dog. Both rooms were rundown, one had a shower that clearly hadn’t been cleaned prior to our arrival, and both were so hot we had to leave the windows open all day. The front desk staff said they would send a technician but we never saw one and the rooms never cooled off. Highly disappointed because my parents had a themed room and theirs was much nicer and clean.

Dear Ashley, Thank you for your feedback, We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests. We hope to welcome you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,010 reviews 9.5/10 Location
  • 2,061 reviews 7.6/10 Room
  • 1,880 reviews 8.5/10 Service
  • 36 reviews 7.6/10 WiFi
  • 1,082 reviews 8.1/10 Breakfast
  • 793 reviews 7.8/10 Cleanliness
  • 427 reviews 6.5/10 Pool
  • 252 reviews 6.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.