Mercure Montpellier Centre Antigone Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 379 reviews

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Mercure Montpellier Centre Antigone Hotel - Image 1
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Mercure Montpellier Centre Antigone Hotel - Image 4
285 bld de l'aéroport, International-Antigone, 34000 MONTPELLIER, France

Description

Our accommodation(s)

Hotel location

Mercure Montpellier Centre Antigone Hotel

285 bld de l'aéroport, International-Antigone
34000 MONTPELLIER
France

GPS:43.608853, 3.89417

Telephone
Fax +33 4 67 20 63 64

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  379 reviews

TripAdvisor Rating  3.5/5  758 reviews

Good stay

Customer review rating 4.0/5

Louise Couples - Confirmed reviews ALL

Pleasant experience

Good stay

Customer review rating 4.5/5

Hp L. Business - Confirmed reviews ALL

All was very good (reception, location, room). I will come again !

Really bad rooms from 1960's

Customer review rating 0.5/5

A D. M. O. A. F. 2. Y. Business - Confirmed reviews ALL

We had a workshop in your hotel and I signalled in advance that I am Diamond status. Not even a Privilege room available on arrival for 3 nights. The carpet was stained, really really old. Same for the bath room and the painting.] The closet was full of dust. The only positive of the hotel was the friendly staff. The price was really very high given the rooms and service. Bfast was ok

Madame C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Montpellier Centre Antigone. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Sachez qu'étant complets sur ces dates, nous n'avons malheureusement pas été en mesure de vous surclasser, cela aurait été avec plaisir si l'occupation de l'hôtel nous l'aurez permis. Soyez assurée que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Angélina Réceptionniste

Horrible stay, clearly not worth of Accor standards

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

From the unfriendly receptionist to the extremely outdated and dirty hotel rooms and hotel in general we had a very bad experience in Montpellier! 150€/night for this is simply unacceptable! Upon arrival they told u the restaurant acceptes orders until 9.30pm so we presented ourselves at 9.20pm and the person very rudely turned off the lights and told us to leave as it was closed! My previous experiences in Accor hotels were great so I thought this was a respected quality standard but I was clearly wrong! Too bad

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unsatisfactory experience you had during your stay at our hotel. Your comments have been taken very seriously, and we are deeply disappointed to hear that we fell short of your expectations. First and foremost, we extend our sincerest apologies for the demeanor of our receptionist. Providing friendly and welcoming service is paramount to us, and it's clear that we failed to deliver in this regard. We will be addressing this issue with our staff to ensure that all guests are treated with the warmth and respect they deserve. Regarding the condition of our rooms and the overall cleanliness of the hotel, we are truly sorry for any discomfort or inconvenience this may have caused you. Maintaining a high standard of cleanliness and upkeep is of utmost importance to us, and we will be conducting a thorough review of our housekeeping procedures to address any deficiencies. Additionally, we apologize for the misunderstanding regarding the restaurant hours. It is unacceptable that you were not able to place an order as advertised, and we understand how frustrating this must have been for you. Rest assured, we will be reevaluating our communication practices to ensure that all information provided to our guests is accurate and clear. We deeply regret that your experience with us did not meet your expectations and that it has tarnished your perception of our brand. We value your loyalty as a guest, and we are committed to making the necessary improvements to regain your trust. If you would be willing to provide us with further details about your stay, we would greatly appreciate the opportunity to address your concerns directly. Please feel free to reach out to [contact information] at your earliest convenience. Once again, we apologize for the disappointment you experienced and thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely, Front desk.

Nice Stay (as always)

Customer review rating 4.5/5

Patricia Families - Confirmed reviews ALL

We stayed for 8 days at the hotel and the service was as usual excellent. They really do exceed themselves in service and the only real question is the evening restaurant which, when you consider Montpellier City Centre is in walking distance is of no consequence at all. Breakfast is always good. Would always recommend.

Dear Patricia, Thank you for taking the time to share your feedback regarding your recent 8-day stay with us. We are thrilled to hear that you found our service to be consistently excellent throughout your stay. It's wonderful to know that our team went above and beyond to ensure your comfort and satisfaction. Delivering exceptional service is always our top priority, and we are delighted that we were able to exceed your expectations in this regard. We appreciate your positive comments about our breakfast offerings. It's great to hear that you enjoyed starting your day with us and found our breakfast to be consistently good. Regarding the evening restaurant, we understand your perspective and thank you for your understanding. Indeed, being located within walking distance of Montpellier City Centre provides our guests with a wide range of dining options to explore and enjoy. Thank you for your recommendation, it means a lot to us. We are grateful for your support and looking forward to welcoming you back in the future for another memorable stay. Warm regards, Angélina - Front desk

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Other web-users rate our hotel

  • 140 reviews 8.3/10 Location
  • 327 reviews 4.8/10 Room
  • 253 reviews 8.4/10 Service
  • 5 reviews 8.6/10 WiFi
  • 126 reviews 2.1/10 Vibe
  • 117 reviews 8.4/10 Breakfast
  • 98 reviews 2.9/10 Cleanliness
  • 73 reviews 3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.