Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,278 reviews

Best price
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Mercure Hotel Hamburg City - Image 1
Mercure Hotel Hamburg City - Image 2
Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone
Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,278 reviews

TripAdvisor Rating  4.0/5  1,068 reviews

Customer review rating 2.5/5

Mahesh H. Families - Confirmed reviews ALL

Location is not good. There was no electric kettle or tea/coffee facility in the room. The room temperature control was poor and not functioning properly...

Dear Mahesh, The team at the Mercure Hotel Hamburg City sincerely thanks you for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We sincerely apologize for any inconvenience caused. The hotels of the "Mercure" brand strive to offer you the best possible service quality during every stay. Your feedback is therefore of utmost importance to us. We have forwarded your review to management for analysis and regret that you felt our value for money was inadequate. The entire team at the Mercure Hotel Hamburg City would be delighted to have the opportunity to demonstrate our ability to learn and improve. Therefore, we hope to welcome you back as our guest soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 2.5/5

Martin R. Families - Confirmed reviews ALL

Funny rule about only two persons can use, 4 persons sleeping spaces in the room.

Customer review rating 3.5/5

Marlene H. Families - Confirmed reviews ALL

A bit happines from the personal and servicemind can do a lot, it seemed some times like they prefered the guest didn’t come. In walkdistance to town. Sad you need to pay 28 euro to park, when it only cost 10 across the street.

Dear Marlene, The team at the Mercure Hotel Hamburg City sincerely thanks you for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We sincerely apologize for any inconvenience caused. Your report of your experiences during your arrival was received with great interest and forwarded to the relevant department and management. The employees involved will be interviewed and made aware of the issue. Any impression of a lack of professionalism reflects on the entire staff and the "MERCURE" brand. Therefore, your feedback is very important to us. The entire team at the Mercure Hotel Hamburg City would be delighted to have the opportunity to demonstrate to you that we can learn and improve. We therefore hope to welcome you back as our guest soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 5.0/5

Victor M. Families - Confirmed reviews ALL

It's been really the most wonderful hotel that I stayed at in all my life. The rooms are very modern and clean. The staff at the reception and at the bar are really great guys.

Dear Victor, Thank you very much for your positive review and for taking the time to write it. We have passed on your kind appreciation to all our staff. Positive feedback is always a great motivation! We are delighted to read that you and your family were satisfied with our service. The entire City Team sends you their best wishes and looks forward to welcoming you back again soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 3.5/5

Paul M. Couples - Confirmed reviews ALL

Disappointed there was no opportunity to make any drinks in the room.

Dear Paul, Thank you for taking the time to share your overwhelmingly positive feedback about your stay. We have forwarded your comments regarding the lack of kettles or coffee makers in the rooms to management. We apologize for any inconvenience this may have caused. Mercure hotels strive to offer you the highest quality of service on every stay, and your feedback is therefore of utmost importance to us. We are delighted that you otherwise enjoyed your stay with us and hope to welcome you back again soon. Sincerely, Thomas Buch Duty-Manager

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Other web-users rate our hotel

  • 959 reviews 8.4/10 Location
  • 1,455 reviews 7/10 Room
  • 1,384 reviews 8.4/10 Service
  • 22 reviews 7.7/10 WiFi
  • 1,003 reviews 8.6/10 Breakfast
  • 698 reviews 5.2/10 Comfort
  • 607 reviews 7.5/10 Cleanliness
  • 326 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.