Mercure Lyon Charbonnières Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,121 reviews

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Mercure Lyon Charbonnières Hotel - Image 1
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Mercure Lyon Charbonnières Hotel - Image 4
78 bis route de Paris, Route nationale 7, 69260 CHARBONNIERES LES BAINS, France

Description

Hotel extras

  • Close to the A6/A7/A89 highways

  • Wellness area with sauna and fitness center (free)

  • Garden with foosball, petanque court and shaded terraces

  • Free private parking / 2 electric vehicle chargers (non-reservable, paid)

  • Green Key certification

Our accommodation(s)

Hotel location

Mercure Lyon Charbonnières Hotel

78 bis route de Paris, Route nationale 7
69260 CHARBONNIERES LES BAINS
France

GPS:45.780829, 4.750488

Telephone
Fax +33 4 78 34 88 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Cap Ouest

Room with A/C and view of the Monts du Lyonnais, terraces, pétanque area and foosball. Restaurant closed on Saturdays, Sundays and Public Holidays. Exceptional closure from Dec. 24, 2021 to Dec. 02, 2022

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,121 reviews

TripAdvisor Rating  4.0/5  500 reviews

Everything great except the bed

Customer review rating 3.5/5

Vsevolod Business - Confirmed reviews ALL

The hotel is perfectly located with an exceptional breakfast and good sound-proofing, however I did not feel rested cause of the very old, curvy and creaky bed with the square pillows.

Okay, but did not get class of room booked

Customer review rating 3.5/5

S G. Business - Confirmed reviews ALL

I stayed have stayed at the Mercure in Charbonnieres many times over the years and continue coming back for the clean rooms and good food. This time, I checked into my Superior room on Sunday and out on Monday for a quick two-day trip to Madrid. Upon my return Monday night, I was checked into a Standard room even though a Superior room had been reserved. Thursday morning I noted the change with the receptionist and was told that no Superior room was available, and while they could not deliver either a room safe or Nespresso machine (both benefits of the Superior room), they would have drinks put in my refrigerator (another benefit in the upgraded rooms). This was indeed done, but as it was a Standard room, there was no bottle opener for either the water or the Coke. I mentioned this during checkout on Friday and was simply told that "booking a Superior room does not guarantee a Superior room" and that they "would note in my account for future reference that I prefer a Superior room." This seems a bit odd as my booking a Superior room definitively indicates my preference for a Superior room. Regardless, I'll probably stay there during my next trip given their history of better service, but my loyalty to this facility has been somewhat reduced from this experience.

to expensive

Customer review rating 2.0/5

Business T. Business - Confirmed reviews ALL

Value for money not given. It is cheaper to stay in center of Lyon. public transprot access: long travel to center. Room ok.

Worn out

Customer review rating 2.0/5

Fred Business - Confirmed reviews ALL

1. Nowhere to park 2. Car park uneven for luggage 3. Grumpy staff 4. Rooms, old, dark and smelly 5. Not value for money 6. Local road infrastructure poor and slow

everything you need for a short stay

Customer review rating 5.0/5

Ab Business - Confirmed reviews ALL

nice hotel, very clean, good restaurant, very friendly staff

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Other web-users rate our hotel

  • 153 reviews 9/10 Location
  • 423 reviews 7.7/10 Room
  • 421 reviews 9/10 Service
  • 254 reviews 7.7/10 Comfort
  • 232 reviews 8.8/10 Breakfast
  • 129 reviews 8.6/10 Cleanliness
  • 8 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.