Mercure Annemasse Porte de Genève Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 769 reviews

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Mercure Annemasse Porte de Genève Hotel - Image 1
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Mercure Annemasse Porte de Genève Hotel - Image 4
9 rue des jardins, 74240 GAILLARD, France

Description

Hotel extras

  • Renovated rooms

  • Free private car park. Several golf courses nearby

  • 15 mins from Geneva center & near the most beautiful spots in Haute-Savoie

  • Heated outdoor swimming pool

  • 8 connecting rooms for families or friends

Our accommodation(s)

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Hotel location

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins
74240 GAILLARD
France

GPS:46.18408, 6.221565

Telephone
Fax +33 4 50 87 14 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Yourte - Brasserie Maison

La Yourte Brasserie Maison welcomes you 7 days a week for lunch and dinner, in the dining room or on the terrace. Every day, our chef prepares traditional, tasty, homemade dishes to delight your palate!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  769 reviews

TripAdvisor Rating  4.0/5  133 reviews

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I was in your hotel many days from july to october and onestly the cleaning room was not done well, dust was always present in guardrobe in all the room that i visited and the floor with moquette was not cleaning often, behind bed and stuff there was paper and rubbish of past guest, this was the one and only part that your very good hotel have to improve, is not so apcetable for everybody, because dirty room can brings problems to the guest (allergy, smell and insects sometimes dangerous). I choose cleaning rooms everyday, but the situation was always the same. For the all the rest your Hotel was very good in all other things, working people included. I will come back if it will be the occasion but the point write above must be better and now i cant give you a very good score.

Dear M. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Concerning the cleaning, please apologize if it was not good as it has to be... Please be sure that measures have been taken in order to improve this point. We hope that you'll be satisfied during your next stay. See you soon, Sincerely, Céline Adjointe de Direction

Not satisfied

Customer review rating 2.0/5

Maurizio Business - Confirmed reviews ALL

Room was dirty, noisy and smelly (smoke smell was very persistant) good thing was the bad which was comfortable and the view on the mountains

Dear Mister M., Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline Adjointe de Direction

Very sad and horrible

Customer review rating 0.5/5

A. Families - Confirmed reviews ALL

The service was very poor and the meal

Dear Mrs A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Céline Adjointe de Direction

Customer review rating 4.0/5

Iovan Families - Confirmed reviews ALL

We had a good overnight stay. All good except we had 2 sets of towels even if we were 3 persons.

Dear Mr CORNELIU LAURENTIU Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Céline Adjointe de Direction

Location very convenient for our travel destination

Customer review rating 4.0/5

Herbert Friends - Confirmed reviews ALL

Good brakfast

Dear Mr E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Céline Adjointe de Direction

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Other web-users rate our hotel

  • 171 reviews 8.8/10 Location
  • 396 reviews 6/10 Room
  • 407 reviews 8.4/10 Service
  • 176 reviews 8.4/10 Breakfast
  • 158 reviews 4.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.