Fairmont Grand Hotel Geneva 5 stars

Customer review rating (ALL Rating) 4.6/5 710 reviews

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Description

Hotel extras

  • Privileged location on the lake side with panoramic view on Lake Geneva, Alps and Old town

  • Three exclusive gourmet restaurants, a cosy Lounge, a Bar and seasonal concepts

  • The largest five-star hotel with 412 Rooms & Suites, and 13 meeting venues up to 1'300 people

  • Unique Spa Valmont with Fitness Centre and the largest private indoor swimming pool in Geneva

  • Théâtre du Léman with a capacity of 1'300 people

Our accommodation(s)

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Hotel location

Fairmont Grand Hotel Geneva

Quai Du Mont Blanc 19
1201 GENEVA
Switzerland

GPS:46.210178, 6.15088

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  710 reviews

TripAdvisor Rating  4.0/5  1,449 reviews

Certificate of excellence 2024

Not client oriented services

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The staff did not meet the standards of a 5-star hotel, particularly the French lady at reception, who might be the chief of staff. Arrogance should not be displayed by anyone working in hospitality. While the client is not always right, arguing with a client is unacceptable. This behavior ruined my mood and stay. Next time I will prefer Intercontinental, they are more friendly and client oriented. The quality of the amenities was good, but there is room for improvement, which could be addressed in the upcoming renovation.

Dear Mrs I., Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva. We are sorry to hear that, on this occasion, our service at Reception fell way short of your expectations. Please accept my sincere apologies for the undue disappointment, aggravation and disturbance caused you in this respect.  You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future.  Trusting that you will give us a second chance of proving to you that we can definitely serve you better with your Fairmont Grand Hotel Geneva needs, thereby restoring your full confidence in our team's engagement and passion, I remain, Yours sincerely, Thierry Lavalley General Manager

Exceptional Stay

TripAdvisor rating 5.0/5

326graphy Business - TripAdvisor review

Instagram: 326graphy I recently stayed at the Fairmont Grand Hotel Geneva, and it was an outstanding experience. The hotel's luxurious ambiance, cleanliness, and prime location were impressive. A special thanks to Gael for his excellent service at the lounge. His professionalism and warmth truly enhanced my stay. I highly recommend the Fairmont Grand Hotel Geneva and look forward to returning!

Dear Sir 326graphy, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, luxurious ambiance, cleanliness and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Great staff!

Customer review rating 4.5/5

Frank G. Business - Confirmed reviews ALL

Spent a week in Geneva, staff was excellent! Breakfast was very good. And although the hotel is up for a renovation (planned next year) it's still very good. Loved staying at the Fairmont!

Dear Mr G., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our nice breakfast and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley

A Good experience

Customer review rating 4.5/5

Dominique N. Business - Confirmed reviews ALL

I had a wonderful stay in your hotel Special thanks to Remy, Olivier from the concierge team who were able to find my travel pillow, adapter and vaccine carnet after 1 year I left them in my room. And the waitress at the restaurant for the quality of the service with smile. See you soon!

Dear Mr N., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Excellent hotel; great experience

Customer review rating 4.5/5

J. S. Friends - Confirmed reviews ALL

Everything went well; great location; beautiful hotel; friendly staff . . . all good!!

Dear Mr S., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley

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Other web-users rate our hotel

  • 227 reviews 9.6/10 Location
  • 338 reviews 7.7/10 Room
  • 462 reviews 9.3/10 Service
  • 7 reviews 2.2/10 WiFi
  • 142 reviews 9.1/10 Breakfast
  • 141 reviews 8.4/10 Food
  • 78 reviews 7/10 Cleanliness
  • 42 reviews 9.3/10 Wellness Area

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