Fairmont Grand Hotel Geneva 5 stars

Customer review rating (ALL Rating) 4.4/5 193 reviews

ALLSAFE approved hotel

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Fairmont Grand Hotel Geneva
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+ 30 Services

Hotel extras

  • Privileged location on the lake side with panoramic view on Lake Geneva, Alps and Old town

  • Three exclusive gourmet restaurants, a cosy Lounge, a Bar and seasonal concepts

  • The largest five-star hotel with 412 Rooms & Suites, and 13 meeting venues up to 1'300 people

  • Unique Spa Valmont with Fitness Centre and the largest private indoor swimming pool in Geneva

  • Théâtre du Léman with a capacity of 1'300 people

Hotel location

Fairmont Grand Hotel Geneva

Quai Du Mont Blanc 19
1201 geneva
switzerland

Fax: (+41)229089090

Check-in from 15h00

Check out up to 12h00

  • NAVIGATION:  1 25 Navigation

  • By plane

    GENEVA COINTRIN At 4km / 2.49 miles

  • By train

    CORNAVIN At 0.6km / 0.37 miles

GPS:46.210178, 6.15088

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The 412 Rooms and Suites of Fairmont Grand Hotel Geneva are elegantly appointed and fully equipped for international business and individual clientele offering a combination of refinement and technology. All rooms have individual controlled air condition, coffee/tea making facilities, Ipads, phone, TV/pay-TV, dolby surround sound system, Internet access and minibar. Connecting rooms and suites are available on request.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 630

  • Maximum capacity: 1323 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Fairmont Grand Hotel Geneva

100% genuine reviews from our guests

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ALL Rating 4.4/5

193 reviews

OK

Customer review rating 3.0/5

Mikis P. Families - 10/01/2022 Confirmed reviews ALL

I stay in your hotel for a number of years since it was the Noga Hilton. Major reason is proximity to the Chinese restaurant, now called Lou one and the cigars room opposite in Anglaiter Hotel. Rooms are nothing special. Heating is not working in the room and every time we complain and you bring an extra heater in the room which I find unacceptable. You always pretend that you do not know but you do. Doormen very polite and helpful. Concierge very polite and helpful. Reception and manager (a thin talk lady with Grey hair) has an attitude problem. Polite but cold and definitely not welcoming. She did not try to help when I complained about the heating in the room but only 2 hours later offered to change us the room. Considering that I stayed in your hotel less than 24 hours this is unacceptable. Two years ago I also wrote to the General Manager about a similar problem and it looks like nothing has changed. I think it’s time that I go back to the Mandarin Oriental (pay the extra 100swiss francs) that the difference between your hotel and the Mandarin and feel welcome. You can be sure it’s not the cost as we usually pay at the Chinese restaurant 150 Swiss francs per person for a great dinner. It was the convenience. As I said it’s an attitude problem. Again don’t take me wrong but it’s how you are made to feel, it’s the vibe. It’s seems that your staff at the reception just don’t get it, they just do there job coldly. I will tell you how I was greeted when I walked to the receptionist: “ are checking in or are you checking out” ? They saw 3 persons walking out a VMeecedes with 5 pieces luggage, 2 pair of skis and 2 pair of boots and they asked me if I am checking in??? Instead they should have checked and new that I could be arriving as I also informed of approximately arrival time and be greeted by my name as the reception manager was there and she new me from my previous stays. I was a returning customer. You are more than welcome to call me if you want more details as I don’t have time to write more. Mikis P. +30…

Dear Mr P., First of all, we would like to thank you for choosing the Fairmont Grand Hotel Geneva again for your stay. I wish to thank you for sharing your remarks and feedback. Please accept my sincere apologies for falling short of your expectations. Should you wish to visit us again, please feel free to contact me directly. Yours sincerely, Thierry Lavalley General Manager

Good and caring stay

Customer review rating 4.5/5

Lee Business - 09/01/2022 Confirmed reviews ALL

I was overall very happy with the kindness of the staff. Especially the staff from the breakfast restaurant were very kind. for a 5* Hotel, my room could need some refurnituring (the desk) But I was happy.

Dear Mrs Christa B., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager
Customer review rating 5.0/5

Anonymous Families - 03/01/2022 Confirmed reviews ALL

amazing

Dear Mrs Fatima A., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our cleanliness. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Excellent stay

Customer review rating 5.0/5

Kateryna Couples - 30/12/2021 Confirmed reviews ALL

Well located, very friendly service, excellent breakfast and room

Dear Mrs Kateryna G., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, excellent service, breakfast and our beautiful rooms. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager
Customer review rating 5.0/5

Anonymous Couples - 27/12/2021 Confirmed reviews ALL

Unforgettable experience and it was conveniently located, sparkling clean place and stunning room . The hosts were very responsive and answered everything promptly. Was a pleasant stay for a couple days. I would definitely recommend this to my friends

Dear Mr Torki A., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, cleanliness and stunning room. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Like no other

Customer review rating 4.5/5

M. D. S. Business - 11/12/2021 Confirmed reviews ALL

Service was excellent, professional, courteous and friendly staff. By far one of the best hotels I have stayed at.

Dear Mr Marti De S., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our excellent, professional, courteous and friendly service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Excellent choice for a short trip to Geneva!

Customer review rating 4.5/5

Anonymous Business - 09/12/2021 Confirmed reviews ALL

Overwhelmed by the warm hospitality, politeness, attention to details. I really enjoyed my stay. Everything was perfect. Looking forward to my next stay with you!

Dear Mrs Eleni M., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great hospitality, politeness and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Very good stay

Customer review rating 5.0/5

Christina K. Business - 07/12/2021 Confirmed reviews ALL

I was at the hotel for about 25 nights. I enjoyed my room, the breakfast, and how I was treated.

Dear Mrs Christina K., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great rooms, the breakfast and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

satisfactory

Customer review rating 3.5/5

J Business - 28/11/2021 Confirmed reviews ALL

It was a nice stay. The best part of the stay was the bed which was extremely comfortable. The wifi did not work which is was an issue. The plugs were far from the bed. I did enjoy the breakfast.

Dear Mr Justin Seiler H., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our comfortable bed and our great Signature breakfast. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Extremely satisfied

Customer review rating 5.0/5

Deloitte Business - 19/11/2021 Confirmed reviews ALL

I'm satisfied in all aspect of my stay at Fairmont Grand Hotel in Geneva. Great rooms, very spacious, amazing and huge bed (slept like a baby), plenty of towels and fantastic view from my little balcony, guess that's what we call partial view. Hotel staff very polite, welcoming and helpful - both in the reception and in the restaurants. Fantastic food, fresh and delicious every morning. Tried omelets, pancakes and waffles - everything was perfect! Great facilities with the fitness room, nightclub, restaurants and pool (was a little hard to find though). Keep up the great work! Definitely coming back :-)

Dear Mr Martin K., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great rooms, excellent service and delicious food. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

good stay but they gave me an old junior suite and I paid extra for an a upgrade when I checked in

Customer review rating 1.0/5

Mohamed A. Families - 18/11/2021 Confirmed reviews ALL

am an Accor member and the staff is really nice but I didnt like the room especially that I had a child and there was concrete column in the middle of the room

Dear Mr Mohammed Jasem A., Thank you for taking the time to post a review about your experience at the Fairmont Grand Geneva Hotel. Our team in charge of this one will call you in the shortest possible time. We remain at your disposal for any questions you may have, With our best regards, Fairmont Grand Hotel Geneva

The hotel was well located for our business meetings and then for our weekend stay.

Customer review rating 4.0/5

Anonymous Business - 14/11/2021 Confirmed reviews ALL

We came for business meetings and then a weekend stay before moving on to other countries. The hotel staff was appreciative of COVID procedures and very helpful sourcing necessary COVID tests as well as standard things like dinner reservations and taxi sourcing.

Dear Mrs Hannah S., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Wonderful hotel, friendly staff

Customer review rating 4.5/5

Inga Business - 04/11/2021 Confirmed reviews ALL

Wonderful hotel and friendly staff located along the beautiful lake. In a walking distance to everything.

Dear Mrs Ingebjorg S., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Stinning location. Great staff

Customer review rating 4.5/5

Kambhir M. Business - 04/11/2021 Confirmed reviews ALL

Great. Lovely room great service. Great location

Dear Mr Kambhir m., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, our lovely rooms and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

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