Novotel Kinshasa La Gombe 4 stars

Customer review rating (ALL Rating) 4.2/5 527 reviews

Best price
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Novotel Kinshasa La Gombe - Image 1
Novotel Kinshasa La Gombe - Image 2
Novotel Kinshasa La Gombe - Image 3
Novotel Kinshasa La Gombe - Image 4
76 Avenue Bandundu, La Gombe, 1204 KINSHASA, Democratic Repub. of Congo

Description

Hotel extras

  • Ideally located in the heart of the Kinshasa business district for your business stays.

  • Restaurants and a rooftop bar offering varied cuisine, cocktails and panoramic views.

  • Business stays with modern meeting rooms, professional equipment and a co-working space.

  • Family-friendly hotel with communicating rooms and activities for children.

  • Certified Safe Hotel and Green Key, and voted best hotel in the DRC by the World Travel Award.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 2 single beds

Photo out of - Standard room with 2 single beds

Discover our Executive Room at Novotel Kinshasa la Gombe in the DRC. Enjoy an exceptional stay in a comfortable and elegant setting. Book now and enjoy all the benefits of our Executive Room.

  • Views:

    River side

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Keypad access code
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: River side
See availabilities

Immerse yourself in the comfort of our standard rooms at Novotel Kinshasa la Gombe. Discover the charm of a courtesy tray, savor the bewitching aroma of tea and coffee. Enjoy our refreshing swimming pool and panoramic rooftop terrace.

  • Views:

    City View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Keypad access code
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Immerse yourself in the comfort of our standard rooms at Novotel Kinshasa la Gombe. Discover the charm of a courtesy tray, savor the bewitching aroma of tea and coffee. Enjoy our refreshing swimming pool and panoramic rooftop terrace.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Keypad access code
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

1 double bed, sofa, Nespresso machine, bathrobe and slippers, grani mini bar, Bluetooth speaker, range of natural bath products, WIFI, cable/satellite TV. Treat yourself to a relaxing experience with our natural bath products.

  • Views:

    City View

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Keypad access code
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Treat yourself to a luxurious stay in our suites at Novotel Kinshasa la Gombe. Relax in a spacious area featuring a comfortable double bed and a plush sofa.

  • Views:

    River side

Max. number of persons
3
Area
From 61 m² / 656 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Toilet with side and rear grab bars
  • Handheld shower

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Keypad access code
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel Kinshasa La Gombe

76 Avenue Bandundu, La Gombe
1204 KINSHASA
Democratic Repub. of Congo

GPS:-4.30384, 15.30503

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • FIH Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 115 rooms
  • One room for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • 115 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Karaoke

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

Rooftop

  • Covered
  • On site

N''Fitness

  • On site

Sports and leisure

Football

  • Nearby

Gym

  • Nearby

Bowling Additional charge

  • Nearby

Tennis Additional charge

  • Nearby

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Horseback riding Additional charge

  • Nearby

Boat excursions Additional charge

  • Nearby

Athletics stadium

  • Nearby

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 10 parking spaces
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service

KAUKAU

Photo out of - KAUKAU

It's the perfect place to socialize.  Kaukau bar lounge offers a splendid view of the city and the Congo River, as well as creative cocktails and a selection of sharing platters, all with a friendly service.

Cooking style
Bistro
Chef name
Rodriguez Asani
Capacity
64
Accessibility
Accessible service
76 Avenue Bandundu, La Gombe, 1204 Kinshasa, Democratic Repub. Of Congo
Telephone +243 851 640 774
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Rooftop
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

It's the perfect place to socialize.  Kaukau bar lounge offers a splendid view of the city and the Congo River, as well as creative cocktails and a selection of sharing platters, all with a friendly service.

Situé au rez-de-chaussée, le Coffee Shop fait à la fois office de salon de détente et d'un service à emporter. C'est l'endroit idéal pour se retrouver autour d'une savoureuse sélection de thés, café et pâtisserie.

Convenient breakfast at Novotel Kinshasa La Gombe: buffet at Nomads, room service, or an express breakfast at the Kaukau rooftop.

With In Balance by Novotel, enjoy the view while perfecting your balance and staying in shape. Feel energized with our free workout equipment and a stunning outdoor infinity pool on the terrace of the ninth floor.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  527 reviews

Customer review rating 4.5/5

Karl-axel M. Business - Confirmed reviews ALL

Cher Monsieur Karl-Axel M., Nous vous remercions pour vos commentaires élogieux concernant notre personnel, la qualité de notre buffet de déjeuner et de notre petit-déjeuner. Nous sommes ravis que votre expérience ait été positive et que vous ayez apprécié nos installations. Au plaisir de vous accueillir de nouveau, Sébastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Cyril B. Business - Confirmed reviews ALL

Cher Monsieur Cyril B., Nous vous remercions pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour confortable et que notre équipe a pu contribuer à votre satisfaction. Nous espérons vous accueillir à nouveau bientôt. Cordialement, Sébastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 5.0/5

Aline W. W. Friends - Confirmed reviews ALL

Dear Madam Aline W. W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, cleanliness, and the professionalism of our staff. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Sebastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 4.0/5

Bellarmin N. M. Business - Confirmed reviews ALL

Cher Monsieur Bellarmin n. m., Nous vous remercions pour votre retour positif. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et la situation de notre hôtel. Votre satisfaction est notre priorité. Cordialement, Sebastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Malka M. Couples - Confirmed reviews ALL

Dear Malka M., Thank you for your positive feedback regarding our location, breakfast, and comfort. We are pleased to hear that you enjoyed your stay and appreciate your kind words. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Novotel Kinshasa La Gombe

Cher Monsieur Karl-Axel M., Nous vous remercions pour vos commentaires élogieux concernant notre personnel, la qualité de notre buffet de déjeuner et de notre petit-déjeuner. Nous sommes ravis que votre expérience ait été positive et que vous ayez apprécié nos installations. Au plaisir de vous accueillir de nouveau, Sébastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Cyril B. Business - Confirmed reviews ALL

Ras

Cher Monsieur Cyril B., Nous vous remercions pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour confortable et que notre équipe a pu contribuer à votre satisfaction. Nous espérons vous accueillir à nouveau bientôt. Cordialement, Sébastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 5.0/5

Aline W. W. Friends - Confirmed reviews ALL

I'll recommend this hotel. It is clean and the staffs are very professional. Also, there restaurant in the 1st floor serves delicious meals.

Dear Madam Aline W. W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, cleanliness, and the professionalism of our staff. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Sebastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 4.0/5

Bellarmin N. M. Business - Confirmed reviews ALL

No comment

Cher Monsieur Bellarmin n. m., Nous vous remercions pour votre retour positif. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et la situation de notre hôtel. Votre satisfaction est notre priorité. Cordialement, Sebastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Malka M. Couples - Confirmed reviews ALL

Great breakfast and confort

Dear Malka M., Thank you for your positive feedback regarding our location, breakfast, and comfort. We are pleased to hear that you enjoyed your stay and appreciate your kind words. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Novotel Kinshasa La Gombe

Customer review rating 5.0/5

Pierrick M. Business - Confirmed reviews ALL

Excellent

Cher Monsieur Pierrick M., Nous vous remercions sincèrement pour votre commentaire élogieux. Votre satisfaction est notre priorité et nous sommes ravis que vous ayez eu une expérience positive dans notre établissement. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, Sébastien NGOYI Front Office Manager Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Louis P. Business - Confirmed reviews ALL

Amazing support from Mr Felly Kakese for all the assistance and advice.

Dear Louis P., Thank you for your kind words regarding our service and the assistance provided by Mr. Felly Kakese. We are pleased to hear that you had a positive experience at our hotel and appreciate your recognition of our reception team's efforts. Best regards, Khalid SILBOUHALI Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Stephane K. Business - Confirmed reviews ALL

Great experience

Cher Monsieur K., Nous vous remercions sincèrement pour vos commentaires positifs concernant l'emplacement et votre expérience dans notre établissement. Votre satisfaction est notre priorité et nous sommes ravis que votre séjour ait été agréable. Cordialement, Sébastien NGOYI Front Office manager Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Herve L. Business - Confirmed reviews ALL

I enjoyed stay at your place, food is good, quality of service as well

Customer review rating 4.0/5

Regis R. Business - Confirmed reviews ALL

All went well

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Faulet J. Business - Confirmed reviews ALL

The staff was polite and welcoming- night staff were supportive and reactive. Staff at the restaurant was polite too. Service and food was great. The only hick- the A/C in the bedroom became faulty and it was a struggle to fix it. I would have liked to be offered another room then.

Dear Faulet J., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff polite and the service satisfactory. However, we regret the inconvenience caused by the air conditioning issue in your room. While we strive to address such matters efficiently, we understand that an alternative room may have provided a better experience. Your comments will be taken into consideration to enhance our services. Goodbye and best regards, Novotel Kinshasa La Gombe

Customer review rating 1.5/5

Zorom B. Business - Confirmed reviews ALL

They refused to me the welcome drink because someone else made the reservation for me, a Platinum member

Dear Zorom B., Thank you for sharing your experience. I regret that the welcome drink policy impacted your stay. We strive to provide a welcoming atmosphere for all our guests, and I appreciate your feedback regarding our policies. Best regards, Novotel Kinshasa La Gombe

Customer review rating 4.0/5

Samuel M. T. Solo - Confirmed reviews ALL

1. Please improve your response time during booking telephonically. 2. Please have your own appropriate Hotel-Airport shuttle.

Dear Samuel M. T., Thank you for your valuable feedback. We acknowledge your concerns regarding the response time for telephonic bookings and the need for a dedicated hotel-airport shuttle service. Your comments are appreciated as they assist us in enhancing our guest experience. Best regards, Novotel Kinshasa La Gombe

Customer review rating 4.5/5

Grace K. Solo - Confirmed reviews ALL

Well located, comfortable stay, friendly and reliable staff from the Hotel reception: Mr Tony, Mr Fiston,Mr Patrick( if not mistaken) were of great help when I needed to extend my stay or any other informations. From Nomads: Warmth welcome from Mme Maya, as I was mostly there in the afternoon Mr Elvis was the greatest to accomodate my vegetarian diet, Mme Zizine even made sure one day that I had some fried vegetables cooked as the buffet had fish in the veg. It was so pleasant that I went alone and invited friends to share the wonderful food and experience. From Kaukau: Mr Josué Ikamba was very nice and gave great service when I was sometime enjoying the Congo River view. For the 3 times I ordered room service Mr Abed was the best. Thanks for Mme Jessica who I met twice to clean my room. And the friendly security guards. The only issue i had was the phone ringing once for no reason in the morning before 10 and/or sometimes the knock at the door whilst the skip the clean was put to let me rest. Maybe this is the reason why I did not put a 10 I came to NOVOTEL as I sometimes stay for 2 to 4 days just to rest (only in february that I became a member the rest of the time I was just paying or using booking.com) it is familiar when I need a reset and after 14 long days of intense work and stress ,I needed a comfort which felt like Home, so I came for 1 night which turned to 10 ☺️ Best Grace K. N.

Dear Grace K., Thank you for sharing your thoughtful review of your recent stay at Novotel Kinshasa La Gombe. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the exceptional service provided by our dedicated team members, including Mr. Tony, Mr. Fiston, and Mr. Abed. It is always our aim to create a welcoming atmosphere, and we appreciate your recognition of their efforts. We sincerely apologize for the disturbances you encountered, including the unexpected phone call and the door knock during your rest. We understand how important a peaceful environment is for our guests, especially after a long period of work and stress. Your feedback is invaluable as we strive to enhance our services. We are grateful for your continued patronage and look forward to welcoming you back for another restful stay. Best regards, Novotel Kinshasa La Gombe

Customer review rating 2.0/5

Nitin M. Business - Confirmed reviews ALL

For the money being charged, the hotel is extremely basic. the room service really needs to understand the importance of speed. I believe the menu is also very limited. However, the breakfast spread was good.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Stephane L. Business - Confirmed reviews ALL

Good experience contributed by Alpha who was at the buffet every morning and doing the omelette for breakfast, Olivia from the 9th floor restaurant.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Didan M. A. Business - Confirmed reviews ALL

Great experience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.0/5

Kalamulla K. Business - Confirmed reviews ALL

Breakfast menu was not having meal from Indian or Asian meal

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 2.5/5

Munken T. Couples - Confirmed reviews ALL

Very pleased by the all service, likely to recommend to others.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Jah L. Business - Confirmed reviews ALL

All is good here until the staff starts running behind you to pay even if you are still staying in ! In a commercial world it's said " customer's a king " ! How do you run behind a king who stills enjoying his kingdom ?? Do you really trust your clients??? Are you aware that you are one the best in town ?? Please , that doesn't look good from your standard ! The lady named Jered was really professional

Dear Guest, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced. You are certainly a king to us. We hope to welcome you back to our hotel very soon! Sincerely,

Other web-users rate our hotel

  • 92 reviews 9.2/10 Location
  • 182 reviews 7.4/10 Room
  • 848 reviews 9.4/10 Service
  • 9 reviews 9.2/10 WiFi
  • 95 reviews 9/10 Cleanliness
  • 74 reviews 8.9/10 Breakfast

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