Pullman Guangzhou Baiyun Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 226 reviews

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Description

Hotel extras

  • The fifth consecutive year hotel has been named the Best Airport Hotel in China from Skytrax

  • Reservation of Executive Room type or above can be arranged VIP Security Check Channel service

  • Hotel shuttle bus 3-min connect T2 gate 46 and direct to/from T3 gate 66.

  • Airport and garden view guest room with soundproof window.

  • Diverse restaurants and bars, over 32,280 sq.ft. (3000sqm) meeting space

Our accommodation(s)

Book this hotel
Room 1

A 36 m² non-smoking room with a modern bathroom with separate bath and walk-in rain shower, 40" LCD TV, and free WIFI.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 36 / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 36 / 387 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View

A 36 m² non-smoking room with a modern bathroom with separate bath and walk-in rain shower, 40" LCD TV, and free WIFI.

  • Views:

    Airport view

Max. number of persons
3
Area
From 36 / 387 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A 36 m² non-smoking room with a modern bathroom with separate bath and walk-in rain shower, 40" LCD TV, and free WIFI.

  • Views:

    Airport view

Max. number of persons
3
Area
From 36 / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

42 m² room with Pullman bedding, bathroom with separate bath and rain shower, 48" LCD TV, free WIFI, breakfast, happy hour access, and transportation service - shuttle bus and VIP security check channel service.

  • Views:

    Airport view

Max. number of persons
3
Area
From 42 / 452 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

42 m² room with Pullman bedding, bathroom, separate bath and rain shower, 48" LCD TV, and free WIFI, plus breakfast, happy hour access, and shuttle bus and VIP security check channel service.

  • Views:

    Airport view

Max. number of persons
3
Area
From 42 / 452 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

64 m² non-smoking room with Pullman bed, separate lounge and bathroom, 42" LCD TV, free WIFI, transportation service - shuttle bus, and VIP security check channel service.

  • Views:

    Airport view

Max. number of persons
3
Area
From 64 / 688 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Pullman Guangzhou Baiyun Airport

No.2 Yiheng Road, Airport Avenue, Huadu, Baiyun International Airport
510470 GUANGZHOU
China

GPS:23.388841, 113.303825

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 578 rooms
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • 446 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

21 Meeting rooms

Well-being

Swimming Pool

  • Outside
  • On site

Fitness Center

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Outdoor parking
  • Public
  • 280 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13 ft
  • Parking for a month
  • Parking for a week

Security

  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

U8 Action Cuisine Restaurant offers casual all-day dining with both a la carte and buffet options, showcasing a selection of international dishes. Guests can expect a relaxed, friendly environment and incredible, authentic food.

A relaxing place for unwinding, business chats or flight connections, serving a variety of international beverages and snacks.

From freshly baked French croissants to traditional Chinese dim sum, live cooking stations always suit every palate. With an elegant ambiance and attentive service, this morning feast sets the perfect tone for a day of vitality and sophistication.

What are you waiting for? The water temperature in our outdoor pool (on the third floor) is just right for an invigorating swim.

With the cardio machines and free weights in our third-floor Fit Lounge, let your body remember what it can do when its presence is not required in a meeting.

Ready to relax? Our third-floor Spa features 11 treatment rooms including a couples suite, sauna, and Thai massage.

Tie the knot in the grand Kapok Ballroom with inspiring details, delightful cuisine, flexible selection of beverage and tailored packages, including the honeymoon Presidential Suite. We promise your dream day will be an unforgettable memory.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  226 reviews

Customer review rating 5.0/5

Samantha B. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Catherineannmarie K. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Chutikarn D. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Dynesmichael W. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Roy H. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Catherineannmarie K. Couples - Confirmed reviews ALL

Excellent experience. Special mention to 'Cherish' in Executive Lounge she was amazing and looked after us so well. We loved our stay and will definitely stay again.

Customer review rating 3.5/5

Chutikarn D. Solo - Confirmed reviews ALL

It’s very convenient that they provide shuttle bus from and to airport. Overall experience was good, front staff helped me with a room upgrade and early checkin, which was really appreciated. Also they let a staff helped me with the luggage and escorted to the room. The room was specious, the bed was so big and loved that so many type of pillows. Also, magnetic wired phone charger provided in the bed side was so convenient. However, I found a small spider 🕷️ on the pillow before went to bed, not certain that it’s the dangerous one or not but still scared me.

Customer review rating 4.5/5

Dynesmichael W. Solo - Confirmed reviews ALL

Overall excellent experience. Only one minor point. Lounge bar closing at 10PM seemed a bit early particularly when wanting to catch up with business colleagues

Customer review rating 5.0/5

Roy H. Business - Confirmed reviews ALL

Five night stay after a business trip. The hotel catered for my every need, including 2 extra nights when my flights were adjusted due to a local typhoon. Excellent

Customer review rating 4.5/5

Joyshillah K. Business - Confirmed reviews ALL

Great service, good spacious rooms, good food. Free shuttle to terminal

Customer review rating 4.5/5

Dimitri V. Business - Confirmed reviews ALL

Very comfortable rooms and beds. Great food.

Customer review rating 5.0/5

Xiaoyu X. Business - Confirmed reviews ALL

Very helpful reception

Customer review rating 4.5/5

*douglas S. Business - Confirmed reviews ALL

Great rest, everything good

Customer review rating 5.0/5

Chalin S. Families - Confirmed reviews ALL

Well located, Staff are very helpful to us, there shuttle services to T2 and T3 are so convenient and breakfast buffet line and taste are amazing.

Customer review rating 5.0/5

Pekweien S. Couples - Confirmed reviews ALL

Our stay at Pullman Guangzhou Baiyun Airport was excellent. The service was fast, professional, and efficient, and we truly appreciated the early check-in as well as the complimentary room upgrade. The hotel was clean, comfortable, and very well maintained. Its location right beside the airport made it extremely convenient and perfect for travellers with layovers or early flights. Overall, it was a smooth and pleasant stay, and we would happily recommend this hotel to others.

Customer review rating 5.0/5

Nigelcharles E. Solo - Confirmed reviews ALL

Check in is fast and often get an upgrade. Facilities are spotless. I cannot fault this place. Ongoing travel is easy from front door and arranged in advance.

Customer review rating 4.5/5

Colin P. Business - Confirmed reviews ALL

One night stay, in an upgraded room. Early departure, with breakfast boxes, we were provided with and neither of us drink coffee first thing of a morning, juice or tea is our choice. Airport transport was provided

Customer review rating 5.0/5

Scott M. Business - Confirmed reviews ALL

I visited for 2 nights and had a wonderful experience. Cherish in the Club Lounge was the star, very helpful and a suck a friendly communicator.

Customer review rating 5.0/5

Garth G. Business - Confirmed reviews ALL

I have stayed regularly at the Pullman Baiyun and have never been disappointed. Great facilities including gym, pool, restaurants, executive lounge and convenient shuttle bus to the airport. The executive lounge is a real bonus if you can get access as an Accor member. The lounge is managed by Cherish who is very courteous and provides outstanding service. You can relax or work in the lounge enjoying a quiet drink and canapes. Well done again

Dear Garth G., We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Jennifer S. Families - Confirmed reviews ALL

Fantastic stay, great breakfast!

Dear Jennifer S., We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Chi H. L. Business - Confirmed reviews ALL

Great experience with excellent service

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Customer review rating 5.0/5

Garth G. Business - Confirmed reviews ALL

As a Platinum member I was upgraded to a lovely room. Breakfast was good every day with many different offerings that you could see the pride in. But there were 2 things which made this particular visit magical. Firstly, each night I would come back to the hotel very tired and go to the executive lounge. Cherish would warmly great me and have my gin and tonic ready before I even sat down. Cherish would then engage in hearty conversation and her english is very good. She was amazing and made me feel warmly at home. The second thing is that I checked out and was at the airport when I realised I left my laptop and passport at the hotel. The hotel bus driver quickly took me back to the hotel, where concierge was waiting outside for me to arrive with my belongings, and they then arrange for a hotel car to immediately take me back to the airport and I didn't miss my flight. In my 30 years of doing business and travelling, I can honestly say that my experience was rockstar. Thankyou

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Customer review rating 4.5/5

Jerwin D. Business - Confirmed reviews ALL

We love that there is a shuttle service for airport transfers and for the Canton Fair. I just wish there is also airport arrival shuttle and city shuttle.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Customer review rating 0.5/5

Xin M. C. Families - Confirmed reviews ALL

Have never stayed in a hotel as bad as this. Upon check in, the staff forgot to collect payment. Had to remind the staff to collect it from me. Upon departure I requested my luggage to be weighed. The staff not only said my Chinese is wrong, even told me to weigh the luggage myself. I requested for my luggage to be brought down but nobody came to assist me. As a hotel staff, shouldn’t you be assisting the guest rather than telling the guest to do it themselves? Every staff I encountered in the hotel were just rude. No hospitality whatsoever. A five star Accor hotel with this kind of service is just surprising to me. The most disappointing stay I have ever encountered. Wanted to experience 5 stars hotel service but experienced this kind of lousy service Even staff at Ibis hotel, 3 stars. Service is better. Please give better training to the people working there.

Dear Ms C. Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We assure you that this Incident will not happen again. We will pay more attention to staff training to improve service standard meanwhile to review the SOP to ensure the process .We will conduct more Role Play to make sure each employee to understand better about their roles. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you very much and have a nice day

Other web-users rate our hotel

  • 1,527 reviews 9.4/10 Location
  • 1,560 reviews 8.7/10 Room
  • 2,056 reviews 9.3/10 Service
  • 18 reviews 5.6/10 WiFi
  • 686 reviews 8.3/10 Comfort
  • 647 reviews 9/10 Cleanliness
  • 560 reviews 7.9/10 Amenities
  • 391 reviews 8.9/10 Breakfast

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