ibis Baku City 3 stars

Customer review rating (ALL Rating) 4.8/5 1,398 reviews

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64, Khojali avenue, AZ1025 BAKU, Azerbaijan

Description

Hotel extras

  • Free WiFi

  • 25 minutes' drive from GYD Int'l Airport

  • Easy access to public transportation

  • Breakfast from 6:30 am to 10:00

  • Laundry and ironing services

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 twin beds.

Photo out of - Standard Room with 2 twin beds.

The airconditioned Standard room, with 2 sinle beds, offers contemporary room design, mini-bar, LED TV, WIFI, working area with a desk.

  • Views:

    City View or Ocean/Sea view

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Views: City View or Ocean/Sea view
See availabilities

The airconditioned Premium room, with one double bed, offers contemporary room design, mini-bar, LED TV, WIFI, working area with a desk

  • Views:

    City View or Ocean/Sea view

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The airconditioned Family room, with one King Size bed, offers contemporary room design, mini-bar, LED TV, tea making facilities, coffee machine, WIFI, working area with a desk.

  • Views:

    City View or Ocean/Sea view

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room Atrium View with 1 double bed. Free WIFI, safe, and bathroom with bath or shower.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

ibis Baku City

64, Khojali avenue
AZ1025 BAKU
Azerbaijan

GPS:40.3827581, 49.8752019

Telephone
Fax +994 12 488 89 98

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • GYD Additional charge
  • Heydar Aliyev Int. Airport Additional charge
  • GYD Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 202 rooms
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 15 connecting rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Russian
  • Turkish

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available

Well-being

Gym

  • On site

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

Jogging track

  • On site
  • On site
  • Indoor parking
  • Private
  • 18 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 1.01 € 2 AZN Per hour
  • Parking for a month
  • Parking for a week

Security

  • Parking with security service
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators

URBANFOOD 74

Photo out of - URBANFOOD 74

Gourmet? The URBANFOOD 74 welcomes you every evening to revive your taste buds! With its varied, local Azeri menu and buffet, it will meet all your desires!

Cooking style
International
Capacity
107
Accessibility
Accessible service
64, Khojali avenue, AZ1025 Baku, Azerbaijan
Telephone +994 12 488 89 99

Brunch Details

  • brunch buffet
  • brunch platter
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Thematic parties and animation
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Gourmet? The URBANFOOD 74 welcomes you every evening to revive your taste buds! With its varied, local Azeri menu and buffet, it will meet all your desires!

The stylish Lobby Bar offers special deserts and selection of drinks. This is a friendly place to get together at any time of day.

Small modern equipped gym for in-house guests use

Our experienced events team will coordinate and execute every detail of your long-awaited, bespoke celebration, ensuring that everything is perfect, right down to the smallest detail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,398 reviews

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Dear Avery Pullara, We very much appreciate your comments regarding your stay at the ibis Baku City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Front Office Team

Customer review rating 3.5/5

Hamdan Y. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Fayyaz R. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 3.5/5

Giorgi A. Business - Confirmed reviews ALL

Dear Giorgi A., Thank you for taking the time to share your detailed feedback. We're delighted to hear that you appreciated our convenient online reservation process, the option to pay in cash upon arrival, our location, interior, infrastructure, and the helpfulness of our local staff. We sincerely apologize for the aspects of your stay that did not meet your expectations. We're especially sorry that the room assigned to you lacked outward-facing windows, making your stay less comfortable than it should have been. We understand how important natural light and fresh air are for a pleasant experience. We also regret that the TV setup was not satisfactory and that your email before arrival went unanswered. This is not the level of service we strive to provide, and we will review our communication process to ensure inquiries are responded to promptly. Your feedback is invaluable and helps us improve both our facilities and our service. We truly appreciate your comments and hope to have the opportunity to welcome you back for a much better experience in the future. Kind regards, IBIS Baku City Hotel team

Customer review rating 3.5/5

Krishna S. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Regards, Front Office Team

Dear Avery Pullara, We very much appreciate your comments regarding your stay at the ibis Baku City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Front Office Team

Customer review rating 3.5/5

Hamdan Y. Families - Confirmed reviews ALL

I was disappointed with the reception staff attitude and customer service They were not very cooperative and seemed rude When I requested basic items like toothpaste and a hairbrush they said these items are not included because it is not a standard room I felt this was not a professional way to handle a guest request Additionally there was an issue with the bathroom Whenever I took a shower water came out onto the floor I reported this problem but it was not properly fixed during my 7 day stay in twin beds room which caused inconvenience Apart from these issues the hotel itself was good The cleanliness was great and the housekeeping service was satisfactory The room was neat and well maintained which made my stay comfortable Overall the hotel has good facilities but the reception staff attitude and handling of guest concerns need improvement

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Fayyaz R. Business - Confirmed reviews ALL

Good service

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 3.5/5

Giorgi A. Business - Confirmed reviews ALL

I like the easy room reservation online and that it is possible to pay in cash upon arrival. I also like the location of the hotel, interior and infrastructure, and responsiveness of the local staff. However, I did not like the fact that my room had no outward looking windows, room without sun and air is like a prison cell. I also did not like the TV setup. Before arrival I emailed the customer service but received no reply. Everything else was normal/good.

Dear Giorgi A., Thank you for taking the time to share your detailed feedback. We're delighted to hear that you appreciated our convenient online reservation process, the option to pay in cash upon arrival, our location, interior, infrastructure, and the helpfulness of our local staff. We sincerely apologize for the aspects of your stay that did not meet your expectations. We're especially sorry that the room assigned to you lacked outward-facing windows, making your stay less comfortable than it should have been. We understand how important natural light and fresh air are for a pleasant experience. We also regret that the TV setup was not satisfactory and that your email before arrival went unanswered. This is not the level of service we strive to provide, and we will review our communication process to ensure inquiries are responded to promptly. Your feedback is invaluable and helps us improve both our facilities and our service. We truly appreciate your comments and hope to have the opportunity to welcome you back for a much better experience in the future. Kind regards, IBIS Baku City Hotel team

Customer review rating 3.5/5

Krishna S. Friends - Confirmed reviews ALL

Breakfast eggs could be better. They turned green in the chaffing dish. I stayed in room 710, and left 1 or 2 items my fit socks and others. Could someone confirm they found it. I could maybe arrange for it to be collected by a friend next month or in September?

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Amal S. Friends - Confirmed reviews ALL

Warm.staff and prompt response

Dear Amal S., We very much appreciate your comments regarding your stay at the ibis Baku City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Gerald G. S. Solo - Confirmed reviews ALL

Stayed here for 4 nights as part of a tour group. My room was clean, comfortable and quiet. Staff were pleasant and helpful. Plenty of variety at breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Orkhan M. Solo - Confirmed reviews ALL

superb , but gym ventilation must be improved - it’s really challenging to train there with lack of air

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 2.0/5

Martin D. O. S. Solo - Confirmed reviews ALL

Check-in very slow makes guest wait at 03:00am. Early morning at 08:00 they knock your door for cleaning. Corridor very noisy. No even water in the room Not a good experience.

Dear Martin d. O. S., Thank you for taking the time to tell us about your experience at the ibis Baku City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Anar M. Couples - Confirmed reviews ALL

Everything was great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 3.0/5

Zakiul A. Couples - Confirmed reviews ALL

Check inn was smooth. Got early check inn which was a blessing. Booked premium room which was quite big and nice. However the carpet had a little smell and also the water in the bathroom had a pungent smell. The house keeping did not clean the room after 4pm even though we had the clean my room tag hanging outside our room. And when they did clean they did not clean or replace the glasses or mugs inside the room.

Dear Zakiul A., Thank you for taking the time to tell us about your experience at the ibis Baku City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards, Front Office Team

Customer review rating 2.0/5

Andre K. G. Business - Confirmed reviews ALL

I really don't understand why this hotel is so well rated - both on all.com and Google Maps. First of all, the hotel tolerates people smoking in their rooms. This is especially problematic as many rooms have windows to the foyer. The hotel's location is convenient, but also extremely noisy. I requested my room to be changed, but that request was postponed by the hotel day after day, which led me to give up. The breakfast is standard, but gets boring from the third day on. Whether I'd have my room cleaned, and how, was pretty much of a lottery. Some days no one would come despite the sign being hung on the door. Other days towels were changed even if we had them hanging (which is against Accor's own policy).

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Regards, Front Office Team

Customer review rating 4.0/5

Vladimir B. Families - Confirmed reviews ALL

We were very satisfied with the hotel especially the staff was amazing. There was small issue with condition of room, but without influence on our comfort. I decreased the rating because missing welcome amenity for gold member, but I guess this is company issue! They haven’t deployed how to provide those benefits for members. I have traveled to many hotels in Accor chain, but sometimes the benefits are really worth it, sometimes it’s OK, sometimes it’s nothing.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Orkhan Z. Couples - Confirmed reviews ALL

Fron desk,especially Sabina is very helpful and hospitality

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Rashad A. Solo - Confirmed reviews ALL

Glad to back again. Thanks for feontline team for accor room upgrade. Receltion team was fantastic. Foomsas usual very clean and tidy

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 0.5/5

Nasrin S. Couples - Confirmed reviews ALL

No water provided by the hotel

Dear Ms. Nasrin S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Baku City Hotel. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding the absence of complimentary water in the room and the limited breakfast options. Please accept our sincere apologies for the inconvenience caused. Your comments are very important to us, and we have shared them with the relevant departments for review and improvement. Guest feedback helps us enhance the quality of our services and overall guest experience. We appreciate your valuable observations and hope you will give us another opportunity to provide you with a more pleasant stay in the future.

Customer review rating 5.0/5

Domenico G. Business - Confirmed reviews ALL

Comfortable, good breakfast, but it was strange that i cannot cancel my prepaid last day's breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 2.0/5

Pavla G. Business - Confirmed reviews ALL

Even if upgraded, I would always prefer a quiet courtyard-facing room over a higher-category street-facing room..i’m long time habitual guest

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Regards, Front Office Team

Customer review rating 3.5/5

Ruslan K. Families - Confirmed reviews ALL

Good hotel for 1-2 days for business trip. Breakfast menu should change daily otherwise menu expansion is necessary. Unfortunately, the AC doesn’t work, while the fan was blowing warm air, i.e. to make air fresh we had to open a window which was impossible during the night.

Dear Guest, Thank you for the review of our hotel! We hope to see you again very soon. Sincerely, Regards, Front Office Team

Customer review rating 5.0/5

Anar M. Couples - Confirmed reviews ALL

As always great!!!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

Other web-users rate our hotel

  • 531 reviews 9.1/10 Location
  • 736 reviews 7.5/10 Room
  • 1,004 reviews 8.8/10 Service
  • 29 reviews 8.8/10 WiFi
  • 507 reviews 8.9/10 Cleanliness
  • 277 reviews 7.4/10 Breakfast
  • 258 reviews 9.5/10 Vibe
  • 115 reviews 7.9/10 Amenities

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