Dear Valued Guest, Mabuhay! Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you found our staff very accommodating and that you appreciated their assistance from pick-up through drop-off, both before and after check-out. Your kind words mean a lot to our team. We truly appreciate your kind recommendation and are thrilled to know that you are looking forward to returning to Mercure. We hope to have the pleasure of welcoming you back again soon. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you so much for your kind feedback. We are delighted to hear that you were happy with our team and found our staff friendly and hospitable. Your wonderful words are truly appreciated and will certainly be shared with our team. It is always our pleasure to make our guests feel welcomed and well taken care of. We look forward to welcoming you back to Mercure for another enjoyable stay Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you so much for taking the time to share your wonderful feedback with us! We’re delighted to hear that you enjoyed the food and breakfast during your stay. We’ll be sure to share your kind words with Tine and Leo. They will be thrilled to know that their attentive service and genuine care helped make your 3-day stay a memorable one. It was truly our pleasure to have you as our guest, and we hope to welcome you back again soon. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you had an extremely happy and comfortable two-night stay. It’s also wonderful to know that you found our staff friendly and appreciated our convenient location. Your kind words mean a lot to our team and inspire us to continue providing warm and welcoming service to our guests. We hope to have the pleasure of welcoming you back again soon. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We sincerely apologize that your dining experiences did not meet your expectations. We understand how disappointing it must have been to experience extended waiting times, food arriving cold, and meals being served at different times. We also acknowledge your concerns regarding the breakfast service, omelette preparation, and availability of appropriate utensils. Please be assured that your comments have been taken seriously. We will share your feedback with our Food & Beverage and Kitchen teams for further review, particularly regarding food temperature, service timing, kitchen-to-table coordination, and staff training. Your observations are valuable in helping us identify areas where we need to improve our service and supervision. At the same time, we are pleased to hear that you enjoyed the quality of some of our food offerings, particularly the chicken sausages and artisan bread. We are also grateful to know that you loved having access to the Macan Newtown Beach and that you found your room excellent despite its size. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a much-improved dining experience on your next visit. Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you found your room clean, our staff excellent, and our restaurant awesome! Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing exceptional service and memorable experiences. It was a pleasure having you stay with us, and we hope to welcome you back again soon. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you enjoyed the food and, in particular, our breakfast buffet prepared for the athletes who joined Ironman. It was our pleasure to help make your stay and race experience more enjoyable. We hope to see you again soon. Balik-balik! Warm regards, Guest Services

Dear Guest, Mabuhay! Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a great stay and that you found our staff accommodating, your room clean and comfortable, and our beach access and pool facilities enjoyable, especially for the kids. We also appreciate your honest feedback regarding our food. Please be assured that we will share your comments with our Food & Beverage team as we continuously strive to improve the quality and overall dining experience for our guests. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you and your family back again soon Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for sharing your wonderful feedback with us! We’re delighted to hear that you enjoyed our hotel and found our staff to be friendly and attentive. Your kind words are greatly appreciated and will certainly be shared with our team. We hope to see you again soon. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you truly enjoyed your stay. We’re especially pleased to hear your kind words about one of our team members and their friendly service. We will certainly share your appreciation with the team. Your recognition is a wonderful encouragement to our colleagues and inspires us to continue delivering warm and attentive service. We look forward to welcoming you back for another enjoyable and memorable stay. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your kind feedback with us. We’re delighted to hear that you found our staff friendly and accommodating. Your kind words are greatly appreciated and will certainly encourage our team to continue providing warm, attentive, and personalized service to all our guests. We look forward to welcoming you back for another pleasant stay. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest comments regarding our breakfast selection. We understand your disappointment regarding the availability of croissants. We would like to clarify that croissants are available at our café, although we regret that they may not have been available as part of the breakfast selection during your visit. We apologize for any inconvenience or disappointment this may have caused. Your feedback is valuable to us, and we have shared your comments with our Food & Beverage team for review as we continue to enhance our breakfast offerings and ensure a more satisfying dining experience for our guests. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for sharing your wonderful feedback with us. We’re delighted to hear that you enjoyed your five-night stay with us during the Ironman 70.3 Lapu-Lapu Cebu. It’s wonderful to know that you found our location convenient, your stay comfortable, and our service excellent. We’re especially pleased that we could be part of your Ironman experience and help make your stay more enjoyable. We hope you had a successful race and look forward to welcoming you back to Cebu for another memorable stay. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our food and found your bed comfortable. We also appreciate your comments regarding the wall mural and the absence of a hair dryer in the room. We understand that the room’s ambiance plays an important role in ensuring a restful stay, and we’re sorry that the mural did not contribute to the relaxing atmosphere you were looking for. Your feedback will be shared with our management team for consideration. We have also taken note of your comment regarding the hair dryer and will review this amenity to see how we can better meet our guests’ needs. Thank you once again for your valuable suggestions. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable and relaxing stay Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you found our hotel well-organized and our service top-notch. It’s especially gratifying to know that our team was always ready and willing to assist you. Your kind words are a wonderful encouragement to our staff and inspire us to continue providing warm and attentive service. We look forward to welcoming you back for another excellent stay. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for sharing your feedback with us. We’re delighted to hear that you found our location convenient during your stay for the Ironman 70.3 Cebu race and enjoyed the variety of restaurants nearby. We hope our convenient location helped make your race experience more comfortable and enjoyable. It was our pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Cebu Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found your room clean and comfortable. We’re especially pleased to know that our staff made a positive impression through their friendly, helpful, and cheerful service. Your kind words are truly appreciated and will be shared with our team as encouragement to continue creating a warm and welcoming experience for our guests. We look forward to welcoming you back for another comfortable and enjoyable stay. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you felt welcomed from the moment you arrived at Mercure. It is wonderful to know that you appreciated the professionalism of our team, as well as the cleanliness and upkeep of our facilities and grounds. We are also pleased that you found your room clean and comfortable. Your kind words are a great encouragement to our entire team and inspire us to continue providing warm and attentive service to all our guests. Thank you for choosing Mercure. We hope to have the pleasure of welcoming you back for another comfortable and memorable stay. Balik-balik! Warm regards, Guest Services

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the towels and room amenities during your stay. We understand how frustrating it must have been to find that the towels were not replaced the following day and that the room was not properly prepared for three guests. You should not have had to request additional towels and amenities repeatedly. We regret that our team did not anticipate your needs and ensure that the appropriate number of items was provided from the beginning. Please be assured that we will share your feedback with our Housekeeping team for review and to help ensure better attention to guest requirements moving forward. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a smoother and more comfortable experience on your next visit. Warm regards, Guest Services