Park Royal Club Cala managed by Accor 4 stars

Customer review rating (ALL Rating) 4.3/5 133 reviews

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Park Royal Club Cala managed by Accor - Image 1
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50 Club Cala Drive, 50, 00791 HUMACAO, Puerto Rico

Description

Hotel extras

  • El Yunque National Forest, located 54 minutes away by car.

  • Fajardo's Bioluminescent Bay, a 2-hour drive away, is a unique phenomenon in the Caribbean.

  • The Humacao Nature Reserve, a 10-minute drive from the hotel.

  • The beaches of Palmas del Mar, a 6-minute drive from the hotel.

  • Humacao's historic district, a 15-minute drive away.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege One bedroom Villa harbor view balcony with full kitchen-1 King size bed & a sofa bed

Photo out of - Privilege One bedroom Villa harbor view balcony with full kitchen-1 King size bed & a sofa bed

Privilege One bedroom Villa harbor view balcony, with full kitchen, laundry dining and living room-one King size bedroom and a sofa bed

  • Views:

    Harbour view

Max. number of persons
4
Area
From 88 m² / 947 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

  • 4 pers. max
  • 88 m² / 947 sq ft
  • Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
  • Views: Harbour view
See availabilities

Privilege One bedroom Villa garden view balcony, with full kitchen, laundry, dining and living room - one King-size bedroom and a sofa bed

  • Views:

    Garden View

Max. number of persons
4
Area
From 88 m² / 947 sq ft
See availabilities

Villa

Privilege Two bedroom Villa harbor view balcony - 1 King size & 1 two Twin size bedroom

Photo out of - Privilege Two bedroom Villa harbor view balcony - 1 King size & 1 two Twin size bedroom

Privilege Two bedroom Villa harbor view balcony, with full kitchen, laundry, dining and living room and two full bathrooms - one King-size bed, two Twin size bed and a sofa bed

  • Views:

    Harbour view

Max. number of persons
6
Area
From 129 m² / 1388 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x2

Double sofa bed(s) x1

See availabilities

Villa

Privilege Two bedroom Villa pool view balcony - 1 King size & 1 two Twin size bedroom

Photo out of - Privilege Two bedroom Villa pool view balcony - 1 King size & 1 two Twin size bedroom

Privilege Two bedroom Villa pool view balcony, with full kitchen, laundry, dining and living room and two full bathrooms - one King size And two two Twin size bedroom and a sofa bed

  • Views:

    Pool side

Max. number of persons
6
Area
From 129 m² / 1388 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x2

See availabilities

Villa

Privilege One bedroom Villa harbor view balcony - 1 King size & a sofa bed

Photo out of - Privilege One bedroom Villa harbor view balcony - 1 King size & a sofa bed

Privilege One bedroom Villa harbor view balcony, with full kitchen, laundry, dining and living room - one King size & a sofa bed

  • Views:

    Harbour view

Max. number of persons
6
Area
From 129 m² / 1388 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Villa

Privilege Lux Three bedroom Villa harbor view balcony - 2 King bedrooms & one 2 Twin bedroom

Photo out of - Privilege Lux Three bedroom Villa harbor view balcony - 2 King bedrooms & one 2 Twin bedroom

Privilege Lux Three bedroom Villa harbor view balcony, with full kitchen, laundry, dining and living room and two full bathrooms - 2 King size bedrooms and one 2 Twin size bedroom and a sofa bed

  • Views:

    Harbour view

Max. number of persons
8
Area
From 146 m² / 1571 sq ft

Bedding

King size bed(s) x2

Twin bed(s) x2

Double sofa bed(s) x1

See availabilities

Villa

Privilege Lux Three bedroom Villa garden view balcony - 2 King bedrooms & one 2 Twin bedroom

Photo out of - Privilege Lux Three bedroom Villa garden view balcony - 2 King bedrooms & one 2 Twin bedroom

Privilege Lux Three bedroom Villa garden view balcony, with full kitchen, laundry, dining and living room and two full bathrooms - 2 King size bedrooms and one 2 Twin size bedroom and a sofa bed

  • Views:

    Garden View

Max. number of persons
8
Area
From 146 m² / 1571 sq ft

Bedding

King size bed(s) x2

Twin bed(s) x2

Double sofa bed(s) x1

See availabilities

Villa

Handicap Privilege Lux Three bedroom Villa garden view balcony - 2 King & one 2 Twin bedrooms

Photo out of - Handicap Privilege Lux Three bedroom Villa garden view balcony - 2 King & one 2 Twin bedrooms

Handcap Privilege Lux Three bedroom Villa garden view balcony, with full kitchen, laundry, dining and living room and two full bathrooms - 2 King size bedrooms and one 2 Twin size bedroom and a sofa bed

  • Views:

    Garden View

Max. number of persons
8
Area
From 146 m² / 1571 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x2

Twin bed(s) x2

Double sofa bed(s) x1

See availabilities

Villa

Privilege Lux Two bedroom & Loft Villa garden view - 2 King bedrooms & one 2 Twin size beds loft

Photo out of - Privilege Lux Two bedroom & Loft Villa garden view - 2 King bedrooms & one 2 Twin size beds loft

Privilege Lux Two bedroom and Loft Villa garden view balcony, with full kitchen, laundry, dining and living room and a sofa bed and two full bathrooms - one King size bedroom and one King size plus two Twin size loft

  • Views:

    Garden View

Max. number of persons
8
Area
From 146 m² / 1571 sq ft

Bedding

King size bed(s) x2

Twin bed(s) x2

Double sofa bed(s) x1

See availabilities

Hotel location

Park Royal Club Cala managed by Accor

50 Club Cala Drive, 50
00791 HUMACAO
Puerto Rico

GPS:18.081851, -65.79967

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 103 rooms
  • 2 rooms for people with reduced mobility
  • 108 family rooms
  • 5 connecting rooms
  • 108 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Spanish

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Express available at any time

Sports and leisure

Golf Additional charge

  • Nearby

ROYAL COFFEE

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Buffet restaurant for guests' breakfast

Bar located near the pool to enjoy snacks, drinks and quick meals

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  133 reviews

Customer review rating 4.5/5

Lourdes R. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Newby B. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Scotty L. P. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Danny R. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Vanessa M. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Vanessa M. Families - Confirmed reviews ALL

Agradable. Housekeeping: good Pool: Good Kitchen: Needs to be remodeled. The stove and refrigerator have mold, but they are functional. Important: The paint on the walls in damp, which indicates there is mold underneath.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Robert M. I. Families - Confirmed reviews ALL

Beautiful area, pool was nice, pool food excellent, washer in room tremendously loud! Coffee pot did not work, refridgerator shelf broken 25.00 daily parking fee?! Really!?

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Jeff R. Families - Confirmed reviews ALL

Old complex, lots of maintenence needed, no parking, $25/day for inconvenient parking for handicap placard, terrible beds, broken/unusable lounge chair on patio (told them 3 times and never replaced), no ceiling fans, terrible TVs, no help with luggage upon check out, no elevator access to restaurants, multiple levels of stairs in unit, no privacy with slatted bedroom and bathroom doors (terrible). Only have is 2 room keys for 4 people (unreal). Wouldn't let us check out the night before and early flight. Etc...... Emailed property multiple times before stay to get questions answered (no response)

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Teresa N. Families - Confirmed reviews ALL

Disappointed. Outdated appliances. Rusty appliances. Dining room chairs stained.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 1.0/5

Monserrate M. S. Families - Confirmed reviews ALL

Parking is to expensive 😫

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Jacob C. Families - Confirmed reviews ALL

Location was great for us since we love to hike and not party. We explored about 75% of Puerto Rico. Loved the proximity to a more private beach and running/hiking locations. The hotel itself could use a little upgrating for the price paid, doors won't latch fully and have little privacy, and some areas in the shower were questionable... Parking is not vouchered and is about $25 a day, some soaps missing and if requested - staff notified it would cost extra.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Tiffany P. Families - Confirmed reviews ALL

Very nice place, staff, and relaxing.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Linda C. Couples - Confirmed reviews ALL

We enjoyed the accommodations and the pool, as well as the on-site restaurants and shops. Checking in and parking were awful, and our unit had no air conditioning for most of our stay. Staff members were friendly and helpful, and we felt safe and comfortable. The parking situation will keep us from returning to Club Cala. We knew there was paid parking for $25 a day (the highest we have ever seen at any resort), but for that amount we expected our vehicle to be close to our unit. Instead, the paid lot was up a fairly steep hill, a walk of several minutes away from our villa. Our closer choices were a muddy, deeply rutted lot (which later in the week was closed down, to be turned into paid parking, we heard) and limited parking on the street, which we did manage to get throughout our stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Robert B. J. Couples - Confirmed reviews ALL

Wonderful vacation Only there were way too many sets of stairs to negotiate. We were in 969. I am 80 and my husband is 82. You did try to move us closer for the second week, but it was Tuesday already so we passed. The unit was never cleaned for 2 weeks No change of bedding or towels.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Erika F. Families - Confirmed reviews ALL

The room was musty and outdated. Everyone who worked there was kind, the grounds have become over built with golf carts and residents speeding everywhere, little parking and no nature.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Luis T. Business - Confirmed reviews ALL

Beautiful landscape and view. Home was comfortable however need to be able to adjust the thermostats- too cold at night

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Kenneth R. Friends - Confirmed reviews ALL

To far away from any attractions. To many steps. Parking to far away and a cost not budgeted. Cooking pans were old and hard to use. Air-conditioning did not cool upstairs bedroom. Beds were very comfortable. Shuttle service and tour were fantastic. Staff were very responsive and wonderful to talk to. Everyone was very helpful. It was nice having the plaza restaurants so close.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Marlon N. Families - Confirmed reviews ALL

Was very good , place I love and nice peaple in counter

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Martin D. L. P. Families - Confirmed reviews ALL

great location nice eateries nearby and friendly staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Diana M. Families - Confirmed reviews ALL

However, the villa room 934 definitely needs a facelift. The furniture, including the dishes, is outdated. Some appeared cracked and unkempt. The stove appeared to have accumulated a lot of grease and dirt on the inside. Internet service was very poor when it rained,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Ramon E. V. Couples - Confirmed reviews ALL

Fantastic

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Mildred C. Families - Confirmed reviews ALL

The help was all friendly and helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Chris M. Couples - Confirmed reviews ALL

Stayed here through an RCI exchange to do some scuba diving on the east side of PR

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Jamilah L. Solo - Confirmed reviews ALL

Your front desk check in service is terrible. Those young girls are unpleasant and unfriendly. Nothing is fully explained at checkin. Otherwise, the property was very nice. The amenities were very nice. The other staff were nice outside of the front desk worker's

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 108 reviews 6.7/10 Location
  • 168 reviews 5.6/10 Room
  • 126 reviews 7.5/10 Service
  • 77 reviews 4.2/10 Cleanliness
  • 68 reviews 3.5/10 Amenities
  • 60 reviews 7/10 Comfort
  • 46 reviews 8.4/10 Pool
  • 38 reviews 4.4/10 Value

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