Fairmont El San Juan Hotel

Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.8/5 526 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

ALLSAFE approved hotel

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

You'll love our inspired accommodation here on San Juan's enchanting Punta El Medio cape. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  526 reviews

TripAdvisor Rating  4.0/5  1,400 reviews

Best hotel in San Juan

TripAdvisor rating 5.0/5

giovannibL4612KI Friends getaway - TripAdvisor review

Is my third time in this location and is always better , excellent service the manager Fabio Diaz help me a lot with my reservation because a huracan pass for the island but he make sure that everything was perfect , room are very clean , restaurants are really good I recomend to tried the tuna poke bowl , I will come back thank you .

INCREDIBLE RESORT, VERY FRIENDLY STAFF.

Customer review rating 5.0/5

Juan M. Couples - Confirmed reviews ALL

AS A RESORT IS A 10 AS C.S. 11. AMAZING EVEN WITH "FIONA" AT GLANCE EVERYONE IN THE RESSORT , FOM MANAGERS TO MAINTANANCE TO SERVICE ALL ARE AMAZING. GRACIAS

Shelter from the storm

Customer review rating 3.5/5

Decline T. P. Friends - Confirmed reviews ALL

Overall the hotel did the best they could to make the stay enjoyable. But the trip was a not as enjoyable as I would’ve liked. The hotel restaurants were not good at all. They are extremely overpriced for the quality you receive and each restaurant we tried was extremely salty. Due to the storm many of the amenities were closed before the rain even started so most of our time was spent in the room. I am grateful for the shelter power and water during the storm but I don’t know if I would stay at the Fairmont again. They are listed as a fine hotel and resort but I was unable to redeem any of those perks during my stay due to misinformation I received at the hotel. There was no early check, room upgrade, or hotel credits provided so the trip ultimately ended up being more expensive.

Customer review rating 5.0/5

Jose Couples - Confirmed reviews ALL

Outstanding staff, great place to stay during Fiona

Okay stay

Customer review rating 2.0/5

Tiffany W. Families - Confirmed reviews ALL

Over priced hotel for leaks in the ceiling, bathrooms that don’t work, beverages prices are absolutely ridiculous. Robbing your guest of a great experience. Staff was incredible but I will not return and will advise other not too as well. Lobby and rooms smell like mildew. Dirty furniture and carpet in the lobby.

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Other web-users rate our hotel

  • 373 reviews 8.1/10 Location
  • 660 reviews 5.1/10 Room
  • 894 reviews 6.2/10 Service
  • 8 reviews 0/10 WiFi
  • 342 reviews 4.5/10 Food
  • 327 reviews 2.2/10 Value
  • 312 reviews 7.4/10 Vibe
  • 259 reviews 4.1/10 Cleanliness

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