Fairmont El San Juan Hotel

Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.7/5 421 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

ALLSAFE approved hotel

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

  • AVENIDA ISLA VERDE DIAZ WAY:  239

  • By plane

    LUIS MUNOZ MARIN At 1.1km / 0.68 miles

GPS:18.442995, -66.019684

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

You'll love our inspired accommodation here on San Juan's enchanting Punta El Medio cape. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  421 reviews

TripAdvisor Rating  4.0/5  1,376 reviews

Had to change rooms three times due to availability, shower drain backup, no air conditioning.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Not good. Tried to extend my stay several weeks prior to arrival. Told a new reservation was required had to check out and check back in same day. Told no rooms available, paid for an upgraded room (full ocean view) only to receive the same room type I just check out of. New room did not have functional air conditioning, hotel moved me to a villa facing the backside wall of the spa (no ocean view)! Hotel staff informed me this was an upgrade to the villa...we obviously have different definitions of an upgrade! all this and I paid the same room price for a full ocean view??

Dear Ron M., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont El San Juan Hotel. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our teams in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.

Beautiful, unique experience

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

We stayed for a long weekend. We really enjoyed the beach and pool during the day and hanging out in the lobby bar and restaurants at night. There is a diverse selection of things to do, and places to eat and drink. It’s also a short ride to old San Juan – a fun day trip. We had a great time overall.

Dear Nathan S., We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Subpar experience for any hotel, abysmal for an Accor Fairmont property

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Poor customer service overall, phones unanswered, ripped stained beach chairs and upholstery, peeling paint, rust, stained linens, and MOLD in the bathroom and windows.. pictures and review have been posted on multiple forums, as well as a formal complaint was made on-site, as well as to the corporate customer service. We travel extensively, Worst. Hotel. Experience. Ever.

Dear Eli M., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Good Stay

Customer review rating 3.5/5

Alfredo V. Couples - Confirmed reviews ALL

Overall stay ok, food at the restaurant close to the beach was very bad, all other restaurants ok. Front desk personnel not friendly at all except Gabriel he was very helpful and attentive.

Thank you for taking the time and trouble to complete a survey following your recent stay. We are sorry what you experienced with our front desk and restaurant teams. Gabriel does hope that he can welcome you again in the near future.

Great

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Loved it. The drinks were a little pricey and our salad we got at the outdoor restaurant had way too much dressing. Everything else was fantastic

Dear Eduardo S., We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our Food and Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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