Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 842 reviews

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6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  842 reviews

Customer review rating 5.0/5

Amy G. Friends - Confirmed reviews ALL

I want to particularly recognize Francis at the registration desk. She was so helpful in making my stay better. She helped me get a better room after our first room had so many issues.

Dear Amy G., Thank you for your kind words regarding our staff and service. We are thrilled to hear that Francis made a positive impact during your stay, especially in addressing the challenges with your initial room. Your feedback is invaluable to us. Best regards, Fairmont El San Juan Hotel.

Customer review rating 2.5/5

Christina D. Couples - Confirmed reviews ALL

When I called to make my reservations with your business, I requested a very private quiet area. I made it very clear that we were on our honeymoon and this was extremely important. Needless to say we received the complete opposite, and to make matters worse they were doing work right by our room, and we had to deal with the noise. There was no privacy. There was no relaxation or quietness which was very frustrating and disappointing to say the least.

Dear Christina D., Thank you for sharing your feedback regarding your recent stay with us. I appreciate you highlighting the importance of privacy and tranquility during your honeymoon. It is disheartening to learn that your experience did not meet those expectations. We strive to provide a peaceful environment for all our guests, and I regret that construction noise affected your stay. We understand how crucial such moments are, and I assure you that your concerns about privacy and noise will be taken into account as we continuously seek to enhance our guest experience. Thank you for choosing Fairmont El San Juan Hotel for your special occasion. We hope to welcome you back in the future for a more serene visit. Best regards, Fairmont El San Juan Hotel

Customer review rating 1.5/5

Jamiah Y. Couples - Confirmed reviews ALL

The hotel feels more like a hire venue for outsiders than a place to stay for hotel guests. My partner and I booked a King Room in the grand tower from 5-10th ofJune 2026. Due to missing our connecting flight we missed the first nights’ stay and arrived at midday 6th of June and were told our room would not be ready until 4pm. This didn't make sense as we had booked from the 5th so we should’ve had a room available. We were told we would receive a text message when our room was available, never received a text. At 4pm the check in time was 45 minutes due to a long line. When we got to the front of the check in queue, we were told a King room wasn’t available and were given a twin room. On the 7th, we asked reception if we can swap to a King and were told we would receive a text message when it was available, never received a text. During the weekend, the pool was crowded, we as hotel guests could not find empty sun beds due to it being busy with outsiders with day passes. We watched as security escort out an outsider group of 5 people who had entered the pool unauthorised. Both times (on the 6th and 8th) we ordered poolside food and drinks and were not approached or served by waitstaff as they never circled the far left side of the pool area. We were waving at other waitstaff from across the pool, however they never approached. We had to approach the swim up bar to order food to our umbrella and sunbeds. There were school prom events held in the ballroom on the nights of the 6th, 7th and 8th. In the hallways of level 3 from 11pm - 5am, there was screaming, shouting, doors slamming and music playing from the school event guests. From room 325, the bass and music from the nightclub could be heard and shook and vibrated the floors and walls until 5am. The nightclub was heard on the night of the Saturday 6th and Sunday 7th, even though the nightclub is advertised as closed on Sundays.

Dear Jamiah Y., Thank you for sharing your experience regarding your recent stay at Fairmont El San Juan Hotel. I sincerely apologize for the inconveniences you encountered during your visit, particularly concerning the delayed room availability and the mix-up with your room assignment. It is understandable how frustrating this must have been, especially after a long journey. Additionally, I regret that the pool area was overcrowded and that you experienced challenges with service while trying to enjoy your time by the pool. We aim to provide a serene atmosphere for our guests, and I appreciate your feedback about the noise disturbances from events and the nightclub. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.0/5

Albana S. Families - Confirmed reviews ALL

My nightstand plugs where broken and hanging out , kind of dangerous because I was with little kids and the electrical wire and everything was just out. The rooms could definitely use some update

Dear Albana S., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the beauty of our pool and lobby. However, I regret to learn about the condition of your room, particularly the issues with the nightstand and electrical outlets. Your safety and comfort are paramount, and I understand how concerning that must have been, especially with young children. We are continually assessing our accommodations, and your insights will be taken into consideration as we plan for enhancements in the future. Thank you once again for your feedback. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Matthew M. Solo - Confirmed reviews ALL

Overall, it was a nice stay. I booked an ocean view but they said I didn't. My room was overlooking a roof from the 4th floor. I have stayed at Fairmont Hotels in other locations. The room was average at best. I also was put in an ADA room. The carpet had stains, base boards had what appeared to be mold in the bathroom. The lighting was very poor at night. I had to use my phone light to see in the armour at night. The Meat Market was great! The coffee shop in the lobby was lovely as well. Lobby was the very nice.

Dear Matthew M., Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about the Meat Market and our lobby's ambiance. However, we regret to learn that your accommodations did not meet your expectations. Please accept our apologies for the confusion regarding your room type and the condition of the ADA room you were assigned. Your comments about the cleanliness and lighting have been noted, as maintaining the highest standards is of utmost importance to us. We value your insights and will address these concerns with our team to enhance the experience for future guests. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Fairmont El San Juan Hotel

Other web-users rate our hotel

  • 523 reviews 8.9/10 Location
  • 1,051 reviews 4.8/10 Room
  • 2,119 reviews 8.2/10 Service
  • 6 reviews 0/10 WiFi
  • 737 reviews 7.9/10 Vibe
  • 526 reviews 8.8/10 Pool
  • 455 reviews 3.8/10 Cleanliness
  • 405 reviews 9.7/10 Beach

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