Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 838 reviews

Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Book this hotel
Room 1

Delight by the storied décor in these extraordinary accommodations featuring tropical views of the resort and partial views of the ocean, to make your stay an unforgettable one.

  • Views:

    Garden View or Pool side

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 45 m² / 484 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Garden View or Pool side

Spread throughout the Grand Tower, these guestrooms boast breathtaking views of the Atlantic Ocean and lush gardens. Featuring one king bed, guests can rest after a long day at the beach.

  • Views:

    Pool side or Sea side

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Spread throughout the Grand Tower, these guestrooms boast breathtaking views of the Atlantic Ocean and lush gardens. Featuring two queen beds, guests can rest after a long day at the beach.

  • Views:

    Pool side or Sea side

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Located in the Grand Tower, this guestroom is an elegant and spacious reflection of the rich culture of San Juan that features one king bed and a luxurious comfortable sitting area. Call to inquire about guaranteed connecting options.

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Blending the rich history of San Juan with contemporary flair, this room inspires travelers to rejuvenate on their private Patio before spending the day at the pristine Isla Verde Beach.

  • Views:

    Patio

Max. number of persons
2
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area.

Max. number of persons
2
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring two queen beds and a cozy sitting area.

Max. number of persons
4
Area
From 41 m² / 441 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Blending the rich history of San Juan with contemporary flair, this room inspires travelers to rejuvenate on their private Patio before spending the day at the pristine Isla Verde Beach.

  • Views:

    Patio

Max. number of persons
4
Area
From 41 m² / 441 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

Max. number of persons
2
Area
From 41 m² / 441 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area. Hearing and Mobility accessible, roll-in shower with grab bars and height adjusted room features.

Max. number of persons
4
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

Max. number of persons
4
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Blending the rich history of San Juan with contemporary flair, this room inspires rejuvination on your private Patio before spending the day at the beach. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Delight by the storied décor in these accommodations featuring tropical views of the resort and partial views of the ocean, to make your stay an unforgettable one. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

  • Views:

    Garden View or Pool side

Max. number of persons
4
Area
From 45 m² / 484 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Spread throughout the Grand Tower, these guestrooms boast breathtaking views of the Ocean. Featuring one King bed, guests can rest after a long day at the beach. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

ONE BEDROOM SUITE 2 QUEEN. 974sf,90sm. Parlor with sitting area, pull-out sofa, dining table.

Ideal for guests desiring an intimate feeling of home, our One Bedroom Suite is a spacious accommodation offering an elegant parlor with a dining, sitting area, and separate bedroom.

  • Views:

    City View

Max. number of persons
6
Area
From 90 m² / 968 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

GRAND TERRACE OCEAN VIEW ONE BEDROOM SUITE 1 KING. 1374sf,127sm. 1 King or 2 Queen.

Located on Floor 3 of the Grand Tower, this Suite features a spacious terrace offering Ocean and Pool Views, a parlor with dining and sitting areas and a connecting room with a King bed. Call to inquire about guaranteed connecting options.

  • Views:

    Ocean/Sea view or Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
4
Area
From 127 m² / 1367 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

ONE BEDROOM SUITE 1 KING. 974sf,90sm. Parlor with sitting area, pullout sofa bed, dining table

Ideal for guests desiring an intimate feeling of home, our One Bedroom Suite is a spacious accommodation offering an elegant parlor with a dining, sitting area, and separate bedroom.

Max. number of persons
4
Area
From 89 m² / 957 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

PARTIAL OCEAN VIEW TWO BEDROOM SUITE 1 KING, 2 QUEEN.1374sf,127sm. Sofabed, dining table.

A warm welcome awaits in this spacious Suite. Its comfort relies on the partial ocean views of the floor-to-ceiling windows and sophisticated style of its spacious dining, sitting area, and adjoining bedrooms.

  • Views:

    City View or Garden View or Ocean/Sea view

  • Most of the accommodation:

    Corner Room

Max. number of persons
8
Area
From 128 m² / 1377 sq ft

Bedding

Queen size bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

OCEAN VIEW PRESIDENTIAL ONE BEDROOM SUITE 1 KING. 2051sf,190sm. Full Ocean View.

Ultimate luxury and relaxation comes to life in El San Juan Presidential Suite. Experience the essence of elegance in this suite boasting ocean views, lounge, separate dining area and kitchenette. Call to inquire about guaranteed connecting options.

  • Views:

    Ocean/Sea view or Panorama view or Pool side

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 190 m² / 2045 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA BALCONY ROOM 2 QUEEN. 489sf,45sm. Near Well and Being Pool, private balcony.

Designed to inspire island relaxation, these guestrooms are nestled beside our beautiful gardens and pools. Lounge on your balcony located just steps away from the Well and Being Pool.

  • Views:

    Pool side

Max. number of persons
4
Area
From 44 m² / 473 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 1 KING. 489sf,45sm.Ground level, private terrace.

Located just steps away from our gardens and signature Well & Being pool, these guestrooms are the perfect paradise for you to recharge your mind and body during an unforgettable stay from your own terrace.

  • Views:

    Garden View or Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 2 QUEEN. 489sf,45sm. Ground level, private terrace.

Located just steps away from our gardens and signature Well & Being pool, these guestrooms are the perfect paradise for you to recharge your mind and body during an unforgettable stay from your own terrace.

  • Views:

    Pool side

Max. number of persons
4
Area
From 44 m² / 473 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

OCEAN VIEW VILLA BALCONY ROOM 1 KING. 649sf,60sm. 2nd Floor, private balcony, ocean view.

Your oasis awaits in our Ocean View King Villa Room, fit with all the luxury amenities such as a sitting area, soaking tub, separate shower and dual vanity. Enjoy the pristine ocean views from the private balcony of these second floor Villa Rooms.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

OCEANSIDE VILLA TERRACE ROOM 2 QUEEN 539sf,50sm. Ground level, private terrace, whirlpool bath

Enjoy direct access to the award-winning Isla Verde beach and crystalline pools from the private terrace of these luxurious Oceanside guestrooms. These ground level rooms feature a sitting area, soaking tub, separate shower and dual vanity.

  • Views:

    Sea side

Max. number of persons
4
Area
From 49 m² / 527 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

OCEANSIDE VILLA TERRACE ROOM 1 KING. 539sf,50sm. Ground level, private terrace, whirlpool bath

Enjoy direct access to the award-winning Isla Verde beach and crystalline pools from the private terrace of these luxurious Oceanside guestrooms. These ground level rooms feature a sitting area, soaking tub, separate shower and dual vanity.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 49 m² / 527 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

CASA DEL MAR OCEANSIDE VILLA 1 KING. 1590sf,147sm. Rooftop Terrace and ocean view

This Two-story Ocean Front Private Villa is located near the beach. Featuring private outdoor rooftop terrace with whirlpool, sundeck, living room, two bars and a kitchenette. Call to inquire about guaranteed connecting options.

  • Views:

    Garden View or Ocean/Sea view or Sea side

  • Most of the accommodation:

    Duplex or Terrace

Max. number of persons
4
Area
From 147 m² / 1582 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA BALCONY ROOM 1 KING MOBILITY ACCESSIBLE - TUB WITH GRAB BARS, 489SF,45SM

Designed to inspire island relaxation, lounge on your private balcony located just steps away from the Well and Being Pool. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

  • Views:

    Pool side

Max. number of persons
2
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA BALCONY ROOM 2 QUEEN MOBILITY ACCESSIBLE - TUB WITH GRAB BARS, 489SF,45SM

Designed to inspire island relaxation, lounge on your private balcony located just steps away from the Well and Being Pool. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

  • Views:

    Pool side

Max. number of persons
4
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 1 KING MOBILITY ACCESSIBLE - ROLL-IN SHOWER, 489SF,45SM

Located just steps away from our gardens and signature pool, these guestrooms are the perfect paradise to recharge your mind and body from your own private terrace. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

Max. number of persons
2
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 1 KING MOBILITY ACCESSIBLE - TUB WITH GRAB BARS,489SF,45SM

Located just steps away from our gardens and signature pool, these guestrooms are perfect to recharge your mind and body from your own private terrace. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

  • Views:

    Pool side

Max. number of persons
2
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 2 QUEEN MOBILITY ACCESSIBLE - ROLL-IN SHOWER, 489SF,45SM

Located just steps away from our gardens and signature pool, these guestrooms are the perfect paradise to recharge your mind and body from your own private terrace. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

  • Views:

    Pool side

Max. number of persons
4
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

OCEANSIDE VILLA TERRACE ROOM 2 QUEEN MOBILITY ACCESSIBLE - TUB WITH GRAB BARS, 539SF,50SM

Enjoy direct access to the award-winning Isla Verde beach and crystalline pools from the private terrace of these luxurious Oceanside guestrooms. Mobility accessible, bathtub with grab bars, handheld showerhead, height adjusted room features.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 49 m² / 527 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Named for the hotel's legendary 300 year old tree, the Banyan Bungalow is thoughtfully designed to transport guests to a tropical rainforest. Walk onto your terrace to soak in the sun and appreciate the lush garden and pool views.

  • Views:

    Pool side

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 388 rooms
  • 18 rooms for people with reduced mobility
  • 244 connecting rooms
  • 388 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Disco/Nightclub

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

10 Restaurants

8 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte
  • Children
  • Buffet
  • Room service

Business

13 Meeting rooms

Family

Services for children

  • Play area
  • Green area

Well-being

Signature Pools and Cabanas

  • Outside

Well & Being Fitness Center

  • On site

Sports and leisure

Jet-ski

  • Nearby

Table tennis

  • On site

Tennis

  • Nearby

Boat excursions

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Jet-ski Additional charge

  • On site

Boat excursions Additional charge

  • On site

Tennis

  • On site

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

Enjoy beachfront dining at El San Juan Beach Club, nestled along the shore of San Juan's lively Isla Verde Beach. This San Juan restaurant offers coastal cuisine and inventive cocktails complimented by local Puerto Rican flavors.

Fuel up for a perfect start to your day in San Juan. Locally roasted gourmet coffees, grab-and-go bites, delicious fruit and freshly baked breads are available every day at El Bistro. Stop by this welcoming spot in our lobby for breakfast and light lunch

Where luxury dining meets high-energy nightlife, we've created a space where every moment feels extraordinary. Indulge in perfectly crafted steaks, fresh seafood, and signature cocktails, all set against a vibrant atmosphere filled with live music, DJs,

Savor sushi, signature cocktails, and selections from a deep and diverse wine list. Your favorite rolls, sashimi, and nigiri pair with other light bites, in our iconic lobby, featuring vibrant live entertainment 7 days.

This casual, family-run restaurant is an ode to authentic Italian fare. Located within The Shops of El San Juan, Il Sole Pizzeria serves classic pizza, salads, and sandwiches to satisfy all your culinary cravings.

An elevated cocktail experience that blends inventive mixology with Puerto Rican luxury, The Lobby features three distinctive bars, Rum Bar, Chandelier Bar, and Wine Bar. Indulge in tapas accompanied by expertly crafted cocktails.

Indulge in comfort food from around the world as you admire our historic banyan tree that dates back over 300 years

Enjoy Fairmont El San Juan Hotel's delightful dining from the comfort and luxury of your room. Choose from a diverse selection of delicious dishes for breakfast or all-day meals.

The classic Sushi By Bou experience includes a timed chef's choice 12-piece omakase. Come early, and stay late, to enjoy Sushi By Bou's craft cocktails, imported sake selection, and high-energy vibes.

CHICO CABARET

In 1958, it was the hotel's speakeasy, a cozy secluded lounge hidden from The Lobby and originally designed and named after a famous speakeasy in Manhattan. Chico Cabaret recreates vibrant traditions, old and new, with an emphasis on curated entertainment

Bar Type
BAR
Capacity
75
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

In 1958, it was the hotel's speakeasy, a cozy secluded lounge hidden from The Lobby and originally designed and named after a famous speakeasy in Manhattan. Chico Cabaret recreates vibrant traditions, old and new, with an emphasis on curated entertainment

SWIM-UP BAR

Make a splash or simply bask in the sunny atmosphere in our Swim-Up Bar. Savor unique cocktails and island-inspired décor, both inside and outside of the pool. Grab a drink where every day is extraordinary.

Bar Type
BAR
Capacity
24
Accessibility
Accessible service

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Bar for hotel customers only
  • Musical Entertainment
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Make a splash or simply bask in the sunny atmosphere in our Swim-Up Bar. Savor unique cocktails and island-inspired décor, both inside and outside of the pool. Grab a drink where every day is extraordinary.

CHANDELIER BAR

Savor classic and signature cocktails or glasses of sparkling champagne under the radiant aura of our iconic Czechoslovakian Crystal Chandelier centerpiece. This is the epicenter of Fairmont El San Juan Hotel's famous vibrant nightlife.

Bar Type
BAR
Capacity
40
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Savor classic and signature cocktails or glasses of sparkling champagne under the radiant aura of our iconic Czechoslovakian Crystal Chandelier centerpiece. This is the epicenter of Fairmont El San Juan Hotel's famous vibrant nightlife.

RUM BAR

This timelessly Puerto Rican bar radiates the warm glow of the island's signature spirit: rum. Sip on cocktails crafted by award-winning mixologists and immerse yourself in an authentic San Juan bar experience.

Bar Type
BAR
Capacity
20
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

This timelessly Puerto Rican bar radiates the warm glow of the island's signature spirit: rum. Sip on cocktails crafted by award-winning mixologists and immerse yourself in an authentic San Juan bar experience.

BRAVA Night Club

Other informations

Services

  • Air conditioning
  • Musical Entertainment

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks

This is the place to see and be seen in San Juan. Energy, excitement, and late-night dancing create an atmosphere to rival the best clubs in the world. Don't miss your chance to visit one of Puerto Rico's best nightlife destinations.

The Lobby

Adorned with a dazzling Czechoslovakian crystal centerpiece, stands as the epicenter of entertainment in Puerto Rico. Here, guests can indulge in signature cocktails, an extensive wine list, and exquisite sushi and tapas. Featuring daily entertainment.

Bar Type
LOBBY BAR
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Cash

Bar Recreation facilites

  • Billiards/Snooker/Pool Table

Adorned with a dazzling Czechoslovakian crystal centerpiece, stands as the epicenter of entertainment in Puerto Rico. Here, guests can indulge in signature cocktails, an extensive wine list, and exquisite sushi and tapas. Featuring daily entertainment.

Foxwoods El San Juan Casino

Experience the excitement of Foxwoods El San Juan Casino in Puerto Rico. Enjoy world-class gaming, live entertainment, table games, slots, and vibrant nightlife-all within the iconic Fairmont El San Juan Hotel.

Bar Type
BAR
Capacity
200
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Experience the excitement of Foxwoods El San Juan Casino in Puerto Rico. Enjoy world-class gaming, live entertainment, table games, slots, and vibrant nightlife-all within the iconic Fairmont El San Juan Hotel.

Experience our sky lab and take your fitness routine to new heights in a unique outdoor rooftop facility.

At Fairmont El San Juan Hotel, partnering indulgence and wellness feels natural, because a healthy life includes fresh, flavorful opportunities for both.

Wedding parties will indulge in a relaxing day in one of the cabanas, outfitted with specialties such as aroma diffusers and customized food and wine baskets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  838 reviews

Customer review rating 4.0/5

Fernando C. Couples - Confirmed reviews ALL

Dear Fernando C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our lobby, pool, and beach areas. We appreciate your comments on the rooms and staff interactions, as they are essential for enhancing our guest experience. Fairmont El San Juan Hotel

Customer review rating 3.5/5

Herman W. Business - Confirmed reviews ALL

Dear Herman W., Thank you for your feedback. We are pleased to hear that you enjoyed our location, amenities, and the quality of your room. However, we regret to learn about the communication issues you experienced regarding parking and tax exemption. Your comments regarding our reception staff have been noted, and we will strive to enhance our service consistency. We appreciate your insights and hope to welcome you back in the future for an even better experience. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Alicia C. Families - Confirmed reviews ALL

Dear Alicia C., Thank you for your feedback regarding your recent stay. I apologize for the issues you encountered with the condition of your room. We appreciate your comments about the pool area and will take your concerns into consideration as we continually strive to enhance our guest experience. Warm regards, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Antonio S. Couples - Confirmed reviews ALL

Dear Antonio S., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our beautiful property and the excellent service provided by our staff. Your kind words about our team will be shared with them, as they are the heart of our hotel. We appreciate your comments regarding our dining options and restaurant schedules. Your insights are invaluable as we continually strive to enhance our guest experience. We recognize that meal choices can be limited for specific dietary needs, and we are committed to exploring more inclusive options in our menus. Regarding the comfort of the beds and pillows, as well as the TV service, we will take your feedback into consideration as we evaluate our amenities. We regret any inconvenience this may have caused during your stay. Thank you once again for your thoughtful feedback, and we hope to welcome you back for another enjoyable stay in the future. Best regards, Fairmont El San Juan Hotel

Customer review rating 5.0/5

John D. Couples - Confirmed reviews ALL

Dear John D., Thank you for your kind words regarding your recent stay at Fairmont El San Juan Hotel. We are delighted to hear that you enjoyed our staff, accommodations, dining options, and entertainment offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Fairmont El San Juan Hotel

Dear Fernando C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our lobby, pool, and beach areas. We appreciate your comments on the rooms and staff interactions, as they are essential for enhancing our guest experience. Fairmont El San Juan Hotel

Customer review rating 3.5/5

Herman W. Business - Confirmed reviews ALL

Stay was great communication not so great. Paid for parking to find out a day later I had to relocate parking. My tax exemption was not processed. Reception you have a few that’s friendly and some that’s not so much. Room was good, pools was nice and the beach awesome.

Dear Herman W., Thank you for your feedback. We are pleased to hear that you enjoyed our location, amenities, and the quality of your room. However, we regret to learn about the communication issues you experienced regarding parking and tax exemption. Your comments regarding our reception staff have been noted, and we will strive to enhance our service consistency. We appreciate your insights and hope to welcome you back in the future for an even better experience. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Alicia C. Families - Confirmed reviews ALL

We paid for a premium room but it was not only old but there was a hole in the frame of the bathroom

Dear Alicia C., Thank you for your feedback regarding your recent stay. I apologize for the issues you encountered with the condition of your room. We appreciate your comments about the pool area and will take your concerns into consideration as we continually strive to enhance our guest experience. Warm regards, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Antonio S. Couples - Confirmed reviews ALL

Overall,, it was an excellent stay. Most employees were very courteous and very helpful. The hotel is beautiful and very well kept. The swimming pools were very nice and well maintenance. The restaurants were very expensive and the offerings were limited. The Cana restaurant had an inconsistent schedule and a very limited menu. The hotels restaurants did not seem to be coordinated at all. There seems to be a void of service between 3:00 PM and 5:00 PM. The rooms were excellent except the beds were very hard and the pillows were incredibly bad, no shape at all. Your TV service in the rooms is terrible. We missed the world series because your Fox channel did not show it (very sad). The only other thing is that there are very few options for people with lactose intolerance ( my wife). A wonderful hotel like yours should have more options. Overall, the stay was great and what made it great was the people working on your hotel, everyone from valet to room services to front desk were exceptional.

Dear Antonio S., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our beautiful property and the excellent service provided by our staff. Your kind words about our team will be shared with them, as they are the heart of our hotel. We appreciate your comments regarding our dining options and restaurant schedules. Your insights are invaluable as we continually strive to enhance our guest experience. We recognize that meal choices can be limited for specific dietary needs, and we are committed to exploring more inclusive options in our menus. Regarding the comfort of the beds and pillows, as well as the TV service, we will take your feedback into consideration as we evaluate our amenities. We regret any inconvenience this may have caused during your stay. Thank you once again for your thoughtful feedback, and we hope to welcome you back for another enjoyable stay in the future. Best regards, Fairmont El San Juan Hotel

Customer review rating 5.0/5

John D. Couples - Confirmed reviews ALL

Great staff. Great room. Great food. Great entertainment.

Dear John D., Thank you for your kind words regarding your recent stay at Fairmont El San Juan Hotel. We are delighted to hear that you enjoyed our staff, accommodations, dining options, and entertainment offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.0/5

Irish R. Couples - Confirmed reviews ALL

It was our second time at the hotel and the our first stay was better. The hotel needs infrastructure work - there was a leak in our originally assigned room, plus leaks in the main lobby by the elevators. The hotel is really showing its age and needs updating. Our floor smelled musty, paint was peeling. Service at breakfast was incredibly slow, plus the hostess isn’t efficient and lines get backed up. Service at the beach, pool, and lobby bars were great though.

Dear Irish R., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely regret to learn that your experience did not meet the expectations set during your first visit. Please be assured that your comments about the infrastructure and service have been noted. We strive to maintain a high standard for our facilities and services, and your insights will help us identify areas for improvement. We are pleased to hear that you enjoyed our service at the beach, pool, and lobby bars, as we aim to provide memorable experiences for all our guests. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.0/5

Linda S. Families - Confirmed reviews ALL

Stayed at the suggestion of our travel agent. We're usually Marriott property consumers and this stay reiterated that we will remain Marriott consumers. I booked 3 pool villa rooms for a family vacation. Upon arrival (approx noon), Guest 1 was notified that his room was not ready and he would receive a text when it was. The second and third guest arrived at approx 1:30. Guest 2 was notified their room was not ready and they would receive a text when it was. Guest 3 room was ready and we should have refused it when we got in and saw a fan running. Guest 1 and 2 returned to check in at approx 3:30 and were told rooms still not ready. Returned again at 4 when Guest 2 room was ready but had not received a text, Guest 1 still not ready (finally ready approx 4:40). The following morning, Guest 3 face was completely swollen and had been up all night unable to breathe (mold allergy). There was clearly a leak in this room and it should not have been offered. All 3 rooms experiencing an air conditioning issue. I went to the front desk to ask about air conditioning and condition of moldy room. This is not what I wanted to be doing on day 1 of a relaxing vacation. Was offered another room key for Guest 3 to look at the room before deciding to switch. Room was dry so Guest 3 packed up her family and moved. No offer to help from hotel, no offer to take anything off the room for the inconvenience. Maintenance came to adjust a/c in rooms and notified us that one of the compressors was out so the thermostats needed an override. No idea why that wasn't done BEFORE we moved into the rooms. I had also notified my travel agent at this point so not sure how much correction was done at her request or mine. General notes as we were in the hospitality industry for 25 years - not first world problems but not what we expect at a property of your supposed caliber. Inconsistencies in room - 2 rooms had welcome amenity, one did not. Two rooms had robes, one did not. One room had slippers, 2 did not. Ceiling paint peeling in one of the rooms. Lobby ladies room has wallpaper peeling off the wall and covered in black mold. A one hundred dollar "resort fee" per night, per room. I have no idea what that covered as nobody explained that at check in. I had gone to your website to book a pool cabana and was redirected to ResortPass so booked there. When I inquired at the pool desk was notified I should not have been charged $195 for a cabana as a guest so had to deal with ResortPass for a refund. At no point in the booking process did resort pass ask if I was a hotel guest. On the upside, we ate at multiple venues and the food at all was excellent.

Dear Linda S., Thank you for taking the time to share your experience at Fairmont El San Juan Hotel. I sincerely regret to learn about the challenges you faced during your stay, as our goal is to provide a seamless and enjoyable experience for all our guests. I understand the inconvenience caused by the delays in room readiness and the issues related to air conditioning and room conditions. It is clear that these matters affected your vacation negatively, and I assure you that we take such feedback seriously. Our team strives to ensure that all rooms are in optimal condition prior to guest arrival, and your comments will be addressed with the relevant departments. I also appreciate your observations regarding the inconsistencies in room amenities and the maintenance issues you encountered. Your insights are invaluable in helping us elevate our service standards. Regarding the resort fee, it is designed to cover various amenities and services, and I apologize for the lack of explanation during your check-in. We are delighted to hear that you enjoyed the dining experiences during your stay, as we take great pride in our culinary offerings. Thank you once again for your feedback, and we hope to welcome you back in the future to provide you with the exceptional stay that we aspire to deliver. Best regards, Fairmont El San Juan Hotel

Customer review rating 2.0/5

Marla S. Families - Confirmed reviews ALL

Arrival: front desk person was polite, suite was not ready so we left our bags with the bellman. Once in the suite, 2 of the 3 showers were stopped up. Room smelled bad, i purchased spray from the spa to try to mask the odor, food spills were on the furniture and confetti was on the floors. The bellman also delivered our luggage to another room and we had to wait over and hour for them to locate it. I called the front desk and someone was supposed to call me and send maintenance and housekeeping. Maintenance showed up and unclogged the drain but left the hair and clogged mess. I requested housekeeping but they didn’t show up for over another hour so we left to get some dinner. No one ever called me to address these issues.

Dear Marla S., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered upon your arrival and throughout your time at our hotel. It is disappointing to hear that your suite did not meet your expectations, particularly concerning the condition of the showers and the cleanliness of the room. We take such matters seriously, and your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. Furthermore, we regret the delay you experienced with the delivery of your luggage, which is not reflective of our service standards. We appreciate your understanding and patience in these situations. We strive to provide excellent service to all our guests, and it is clear that we fell short during your visit. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Regards, Fairmont El San Juan Hotel

Customer review rating 2.5/5

Robert M. Families - Confirmed reviews ALL

Love the Fairmont. However on this stay our room AC was not working properly. Reported it when we got back to the room it was the same. 78degrees and we sucked it up. Next day reported again and got a different room. Same situation. Thankfully it was cooler outside but it was still 74. The whole villas building ac was not working properly. We should have been moved to a different area of the hotel. Loved the spaces and pool but hated my stay due to the ac issues.

Dear Robert M., Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciate the overall ambiance of the Fairmont El San Juan Hotel, including our spaces and pool. However, I regret to learn about the inconvenience you encountered with the air conditioning in your room. It is concerning to hear that the issue persisted despite reporting it. While we strive to ensure all our facilities are functioning optimally, I understand that your comfort was not met during this stay. Your feedback is valuable, and we will be reviewing our procedures to enhance guest experiences in the future. Thank you once again for your insights. Sincerely, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Marissa S. Families - Confirmed reviews ALL

well located, great experience outside but inside was outdated, leaky and elevators went out.

Dear Marissa S., Thank you for sharing your feedback regarding your stay. We appreciate your positive remarks about our location and outdoor experience. We acknowledge your concerns regarding the interior conditions and elevator issues, and we will take your comments into consideration for future improvements. Regards, Fairmont El San Juan Hotel

Customer review rating 4.0/5

Jermaine B. Solo - Confirmed reviews ALL

Love how environmentally friendly the hotel is and the room was amazing!

Dear Jermaine B., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our commitment to environmental sustainability and enjoyed your accommodations. Regards, Fairmont El San Juan Hotel

Customer review rating 4.0/5

Chris S. Couples - Confirmed reviews ALL

The hotel lobby was beautiful and fun! We went at a time that was not too crowded so it was a nice not overcrowded atmosphere. The casino was not huge but good size. Drinks were very expensive. The room, I was little disappointed in. The pictures you see online make the ocean view room look like what you would expect- a full ocean view room, not a partial ocean view room which is what it is. If you look out the window to the far right, you can see the ocean. Otherwise you are looking at a parking lot. I would not have paid extra for that. Otherwise the room was comfartable and roomy except for the bathroom. That needs a complete overhaul. There was no place for you to store your things and the lighting was non existant to apply makeup. Literally non existant. We were in room 917. Otherwise our stay was nice.

Dear Chris S., Thank you for taking the time to share your experience at Fairmont El San Juan Hotel. We are pleased to hear that you found our lobby beautiful and enjoyed the atmosphere during your stay. It is our goal to provide a comfortable environment for our guests. We appreciate your feedback regarding the ocean view room. We understand that the room's view did not meet your expectations. The descriptions of our rooms are intended to convey the nature of the views accurately, and we will take your comments into consideration for future improvements. Additionally, we acknowledge your concerns about the bathroom's functionality and lighting. We continuously strive to enhance our facilities, and your insights are valuable in this process. Thank you once again for your feedback, and we hope to welcome you back in the future for an even better experience. Warm regards, Fairmont El San Juan Hotel

Customer review rating 1.5/5

Christina R. Friends - Confirmed reviews ALL

Upon arrival we had to downgrade our room type due to the overwhelming smell of heavy chemicals in the entire Villa building. Our room was musty, smelled of heavy chemicals as well, and it had not been thoroughly cleaned as there were fake eyelashes and cosmetics left behind from prior guests and tape on the walls from what I assume was decorations. Derek helped us with our room change and was great to deal with and extremely helpful. While our move to a room in the tower helped eliminate the smell, I don't believe its quality is that of a 5 star resort - the curtains and lampshades have a number of stains, the door is peeling, you can tell the bathroom floor is not kept up given the various color of the grout from different points on the floor. I had to contact American Express in order to receive a refund for the downgraded room, and they had to make several attempts to get a response from the hotel because someone was always unavailable, in order to process the refund, which means I had to spend time each day contacting them for an update and to see what I needed to do. The staff member who checked us in was very rude when we asked questions about the resort fee benefits. The same employee checked us out on our last day and was very rude and dismissive. I had purchased three $100 gift cards to use towards our stay, and upon checking out, she told me they were not able to process gift cards and the charge would need to go on my credit card. When I asked what could be done she told me nothing it was a company wide outage. When I asked if I could speak to a manager to to discuss how to move forward with the gift cards, she said “You don’t need to speak to anyone else. I’m telling you the truth. It’s company wide. No one else can help you.” I told her that I just wanted to see if they could make a note on my reservation that I attempted to pay with gift cards, so that if I called Fairmont corporate, there would be a record and perhaps the charge could be reversed and applied to the gift cards at a later date, or maybe they could find another solution. And she continued to refuse to get anyone else for me to speak to.

Dear Christina R., Thank you for taking the time to share your experience with us. I would like to express my sincere apologies for the inconveniences you encountered during your stay. It is concerning to hear about the issues with cleanliness and the unpleasant odors you faced in the Villa building. We strive to maintain the highest standards, and your feedback will be taken seriously as we work to improve our services. I am pleased to hear that Derek provided assistance during your room change; however, I regret that the quality of your new accommodations did not meet your expectations. We take guest feedback regarding room maintenance seriously, and I assure you that it will be addressed. I also apologize for the difficulties you experienced with the gift card processing and the communication with our staff. Our goal is to provide exceptional service, and I regret that we fell short in this instance. Your comments regarding the staff's demeanor will be reviewed with our team to ensure a more positive experience for future guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Fairmont El San Juan Hotel

Customer review rating 5.0/5

Alberto A. Friends - Confirmed reviews ALL

Pool Was great, atmosphere was great had an amazing time

Dear Alberto A., Thank you for your positive feedback. We are delighted to hear that you enjoyed the atmosphere and had an amazing time at the pool. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Regards, Fairmont El San Juan Hotel

Customer review rating 1.5/5

Brenda L. Couples - Confirmed reviews ALL

we went for our honeymoon. the room we recieved had no view, when we made the reservation we had mentioned it was for our honeymoon and were told we'd be welcomed with a complimentary gift, but when we got there we didnt get anything. we actually had to ask the next day again for it. the pool bar closes everyday at 5:30 +. the staff was not the friendliest. the rooms were dirty upon arrival.

Customer review rating 5.0/5

Andrea C. Families - Confirmed reviews ALL

This resort was recommended to us, and it did not disappoint! Within 45 minutes of landing, we were checked in and by the pool ready to relax. The food and service were impeccable. From casual to fancy, everything was awesome! Lots of options. Weather great!

Customer review rating 5.0/5

Vincent F. Couples - Confirmed reviews ALL

Excellent service. Love the hotel although the AC in our room had issues we enjoyed our stay

Customer review rating 3.5/5

Aquiles G. Families - Confirmed reviews ALL

Place was not we kept. Lots of damage, Restroom by casino was in bad conditions and rooms were not cleaned properly at check in

Dear Aquiles G., Thank you for your feedback regarding your recent stay. We regret to hear about the condition of the restroom and the cleaning of your room at check-in. Your comments are valuable, and we will review them with our team to ensure a better experience for our guests in the future. Fairmont El San Juan Hotel

Customer review rating 3.5/5

Jill G. Business - Confirmed reviews ALL

The building is in need of major repairs. Long list: wallpaper coming off ballroom walls, Gold room ceiling leaking, multiple buckets in lobby for rain, guest room lights not working, my guest room door bolt was coming out of the wall, chipped wood moldings, cracked tiles, public bathrooms very old.

Dear Jill G., Thank you for sharing your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations. We take pride in our facilities and are continuously working to ensure they are maintained to the highest standards. Your observations regarding the condition of the building have been duly noted, and we appreciate your input as it assists us in our ongoing efforts for improvement. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Sam P. Business - Confirmed reviews ALL

The hotel building is in disrepair and needs a lot of work. The roof of the lobby leaked whenever it rained. Elevators were old abs smelled bad.

Dear Sam P., Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the maintenance of our facilities. Rest assured, we continuously evaluate our property to enhance the guest experience. Fairmont El San Juan Hotel

Other web-users rate our hotel

  • 506 reviews 8.8/10 Location
  • 1,016 reviews 5/10 Room
  • 1,926 reviews 8.1/10 Service
  • 708 reviews 8/10 Vibe
  • 514 reviews 8.8/10 Pool
  • 439 reviews 4.2/10 Cleanliness
  • 377 reviews 9.7/10 Beach
  • 286 reviews 4.3/10 Comfort

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