Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 640 reviews

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  640 reviews

TripAdvisor Rating  4.0/5  1,887 reviews

Do not stay here

TripAdvisor rating 1.0/5

Inspire28277704492 TripAdvisor review

I recently stayed here, selected it because we have stayed at so many Fairmonts from Playa del Carmen, DC, Del Mar, Austin and they never disappoint. However this one was horrible. I sustained an injury at the hotel caused by hotel bathroom layout that required a 5 night stay in the hospital. this meant my husband had to stay additional nights above what we booked. We were told the additional nights would be discounted they were minimally however the problem is we were double charged on two different credit cards one for the full itinerary with the additional days as the statement shows and another card was charged without explanation. I have repeatedly called and attempted to correct the issue without anyone calling me back. 5 voicemails multiple days.

Customer review rating 1.0/5

Terrie D. Business - Confirmed reviews ALL

We trusted our luggage to the bell service desk only to have it delivered to our room with damage. The bell desk denied any damage during their care, however, the security footage proved otherwise. This incident cost us an entire day of vacation and our word was questioned by the staff and management until they were proven wrong.

Dear Terrie D., Thank you for sharing your feedback regarding your recent experience at Fairmont El San Juan Hotel. I sincerely apologize for the inconvenience you faced with your luggage and the subsequent impact on your stay. It is unfortunate that the situation led to a questioning of your concerns, as we strive to uphold the highest standards of service. Your comments will be taken into consideration as we continue to enhance our guest experiences. Best regards, Fairmont El San Juan Hotel

Customer review rating 2.0/5

Susan H. R. Couples - Confirmed reviews ALL

I have travelled all over the world and have stayed at some of the best hotels. I thought we were going to have a great experience at the Fairmont but we were SORELY disappointed. We were there to celebrate our anniversary and frankly, we should have stayed someplace else.

Dear Susan H. R., Thank you for sharing your feedback regarding your recent stay with us. I regret to hear that your experience did not meet your expectations, particularly in relation to our service, especially during your anniversary celebration. We strive to provide an exceptional experience to all our guests, and it is disheartening to learn that we fell short in your case. Your insights are invaluable, and we will certainly take them into consideration as we continue to improve our services. Thank you once again for your review. We hope you might consider staying with us again in the future. Sincerely, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Sajini S. Families - Confirmed reviews ALL

Wonderful hotel and resort amenities.

Dear Sajini S., Thank you for your kind words regarding our location, lobby, and amenities. It brings us great joy to know that you enjoyed your stay at Fairmont El San Juan Hotel. We look forward to welcoming you back in the future. Best regards, Fairmont El San Juan Hotel

What a stinker of a place. Awful dangerous and a health warning should be posted with this hotel

TripAdvisor rating 1.0/5

danielgH9627RE TripAdvisor review

We turned up after 23 hours of travelling. Got a rollicking for turning up so late even though it wasn’t our fault . Room was awful puddle of water greeted in doorway. No lights worked so we was completely in the dark. Kettle didn’t not work. No water in the room either. Then the most horrendous thing was when I tried to plug my phone in the socket between the beds disintegrated. Faulty towers eat your heart out

Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered upon arrival and throughout your stay. This is certainly not the impression we hope to leave, and we understand how disappointing it must have been after such a long day of travel. The conditions you described are not reflective of our usual standards, and we take your comments very seriously. Our engineering and housekeeping teams have been alerted to review the room thoroughly, including lighting, amenities, and safety features, to ensure everything is functioning properly for all future guests. We would very much appreciate the opportunity to look into your stay in more detail and address these concerns directly. If you are willing, please contact us at your convenience so we may assist you personally and work toward a proper resolution. Thank you again for bringing this to our attention. We hope we may have the chance to restore your confidence in a future visit. Warm regards

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Other web-users rate our hotel

  • 514 reviews 8.9/10 Location
  • 960 reviews 5.5/10 Room
  • 2,432 reviews 8.5/10 Service
  • 5 reviews 0/10 WiFi
  • 762 reviews 8.2/10 Food
  • 730 reviews 8.1/10 Vibe
  • 562 reviews 9.3/10 Pool
  • 421 reviews 9.6/10 Beach

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See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.