Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 765 reviews

Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  765 reviews

Customer review rating 4.5/5

Cynthia C. Families - Confirmed reviews ALL

Very relaxing! Beautiful resort

Dear Cynthia C., Thank you for your kind words about your recent stay. We are delighted to hear that you found our resort to be beautiful and relaxing. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable experience. Best regards, Fairmont El San Juan Hotel

Customer review rating 4.0/5

Kristin K. Business - Confirmed reviews ALL

Thank you so much for hosting our conference this week. The stay was overall really nice, a few things to look at in room 828 is the outlet in the bathroom by the sink really needs to be changed. The left side has been burned a bit, and when the right outlet had something plugged in it started to smell. Obviously, we didn't use it the rest of the stay. Under the little fridge in the room there is gum stuck to the floor I couldn't get up when I saw it up on arrival. The shower door also does not close all the way so water does pour out onto the floor, I used towels during the stay. Otherwise the room was great, and the atmosphere around the hotel was really fun. Great bartenders at the Banyan Tree welcoming everyone that came up there.

Dear Kristin K., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont El San Juan Hotel. We are pleased to hear that you enjoyed the atmosphere and the hospitality provided by our bartenders at the Banyan Tree. We sincerely appreciate your observations regarding room 828. Your comments about the electrical outlet, the cleanliness of the floor, and the shower door have been noted. Please be assured that we take maintenance and cleanliness very seriously, and your input is invaluable in helping us improve our services and facilities. We strive to ensure a comfortable environment for all our guests, and your experience will be shared with our management team for their attention. We hope to have the pleasure of welcoming you back in the future, where we aim to provide an even more enjoyable experience. Best regards, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Stephan H. Couples - Confirmed reviews ALL

The facility was beautiful. Very good value for the level of luxury, amenities, and experience provided. Staff was friendly and mostly abundant, but there were some inconsistencies with poolside service staff availability, and breakfast service, that I would not typically expect at a resort like this. The only real disappointment was the included breakfast buffet. The list price was $50/person and for that you basically got the same exact options you'd find in a Delta Sky Lounge, with the addition of an omelet station. It isn't even about the value; the options were slim at best, which was a mismatch for a resort that did everything else so well.

Dear Mr. H., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our facility beautiful and appreciated the level of luxury and amenities provided. Your compliments regarding our staff's friendliness are also greatly appreciated. However, we regret that there were inconsistencies in poolside and breakfast service that did not meet your expectations. We strive to maintain high standards for both service and offerings, and your comments regarding the breakfast buffet have been noted. We understand that the variety of options available did not align with your expectations for a resort of our caliber. Your insights are valuable in helping us improve our guest experience. We hope to welcome you back in the future for an even more enjoyable stay. Warm regards, Fairmont El San Juan Hotel

Customer review rating 5.0/5

Simone R. Couples - Confirmed reviews ALL

My husband and I had a wonderful stay . It’s a beautiful property. We met wonderful people, both employees and guests. We will definitely be returning!

Dear Simone R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location, the comfort of your room, and the interactions with our team and fellow guests. We look forward to welcoming you back in the future. Best regards, Fairmont El San Juan Hotel

Customer review rating 5.0/5

Amalia K. Friends - Confirmed reviews ALL

We had an amazing time. Our room was clean. The staff was friendly. The location was convenient to many other places and the concierge staff was helpful.

Dear Amalia K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your accommodations comfortable and our staff friendly and helpful. It is wonderful to know that our location suited your needs. We look forward to welcoming you back in the future. Best regards, Fairmont El San Juan Hotel

Other web-users rate our hotel

  • 531 reviews 9/10 Location
  • 1,049 reviews 5/10 Room
  • 2,230 reviews 8.2/10 Service
  • 6 reviews 0/10 WiFi
  • 732 reviews 8/10 Vibe
  • 615 reviews 7.7/10 Food
  • 543 reviews 8.9/10 Pool
  • 454 reviews 3.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

Park Royal Home Stay Club Cala managed by Accor (Opening Nov 25) 4 stars

At 46.445 km

See the hotel
All our hotels in San Juan