Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.8/5 746 reviews

Fairmont El San Juan Hotel - Image 1
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Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  746 reviews

Customer review rating 3.0/5

Lexter R. Couples - Confirmed reviews ALL

I recently stayed here for two nights and was quite disappointed with the lack of basic amenities. There was no body wash provided in the bathroom for the entire duration of my stay, which was inconvenient and unexpected for a hotel. I had hoped this would be resolved after the first night, but unfortunately, it wasn’t addressed. While other aspects of the stay were acceptable, this oversight significantly impacted my overall experience.

Customer review rating 3.0/5

Najib C. Couples - Confirmed reviews ALL

The hotel common areas have a lot of charm and buzz with activity. Check in was too slow. Room was ok, very spacious, but the bathroom is far too small. The room was dated, furniture didn’t seem clean, we found many small items that had not been cleaned up. The bed was comfortable.

Customer review rating 3.5/5

Jayme P. Families - Confirmed reviews ALL

Overall, this hotel was beautiful - amazing pool set up, great restaurants, and wonderful staff. However, the rooms are very dated. The walls are thin, the bathrooms are tiny, there are no fans in the bathroom or ability to get fresh air into the room, and there were scuff marks and clear wear on a lot of the shelving, doors, etc.

Customer review rating 4.0/5

Bradford K. Families - Confirmed reviews ALL

stayed at the fairmont with a family of 4, including 2 teenagers. enjoyed everything about our stay. we had 2 rooms. wish they were connecting.

Customer review rating 5.0/5

Laura M. Families - Confirmed reviews ALL

It was very enjoyable for our multi generational family vacation.

Other web-users rate our hotel

  • 524 reviews 9/10 Location
  • 1,044 reviews 5.1/10 Room
  • 2,322 reviews 8.3/10 Service
  • 6 reviews 0/10 WiFi
  • 740 reviews 7.8/10 Vibe
  • 682 reviews 7.8/10 Food
  • 554 reviews 8.9/10 Pool
  • 447 reviews 3.6/10 Cleanliness

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