Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 829 reviews

Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  829 reviews

Customer review rating 2.5/5

Heather R. Couples - Confirmed reviews ALL

Customer review rating 1.0/5

Leona M. Families - Confirmed reviews ALL

Thank you for sharing your feedback with us. We are truly saddened to learn that your stay, which was meant to be a special celebration, left you feeling disappointed. Our goal is always to provide a seamless and enjoyable experience, and it is disheartening to hear that we did not hit the mark for you. We truly appreciate your time and hope to have an opportunity to better serve you in the future.

Customer review rating 5.0/5

Alexander L. Families - Confirmed reviews ALL

Dear Alexander L., Thank you for sharing your delightful experience at Fairmont El San Juan Hotel. We are thrilled to learn that our front desk, valet, housekeeping, and service staff provided you with outstanding service. It is always our goal to ensure that our guests feel welcomed and well cared for, and we are glad to hear that a team member was able to assist you efficiently with your reservation. We appreciate your kind words about our culinary offerings and bar service. It is wonderful to know that you enjoyed the serene atmosphere by the private beach and that your experience with our pool areas contributed to your relaxation. Your feedback is invaluable to us and motivates our team to maintain high standards of service. Thank you once again for your review. We hope to welcome you back to create more memorable moments in the future. Best regards, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Gerald M. Friends - Confirmed reviews ALL

Dear Gerald M., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our amenities, location, and the service provided by our staff. Your kind words will be shared with the team, as they strive to create memorable experiences for our guests. best wishes, Fairmont El San Juan Hotel

Customer review rating 1.5/5

Anthony F. Couples - Confirmed reviews ALL

Dear Anthony F., Thank you for your feedback. We regret that your experience did not meet your expectations of our brand's standards. Your insights are valuable to us and will be reviewed as we strive to enhance our guest experience. best regards, Fairmont El San Juan Hotel.

Other web-users rate our hotel

  • 523 reviews 8.6/10 Location
  • 1,068 reviews 4.9/10 Room
  • 2,055 reviews 8.1/10 Service
  • 737 reviews 7.8/10 Vibe
  • 545 reviews 7.5/10 Food
  • 532 reviews 8.7/10 Pool
  • 469 reviews 4.3/10 Cleanliness
  • 407 reviews 9.8/10 Beach

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

Park Royal Club Cala managed by Accor 4 stars

At 46.445 km

See the hotel
All our hotels in San Juan Hotels