Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 636 reviews

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Fairmont El San Juan Hotel - Image 1
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Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  636 reviews

TripAdvisor Rating  4.0/5  1,885 reviews

Fairmont perfection

TripAdvisor rating 5.0/5

Voyage22536462049 TripAdvisor review

This review is long overdue. I’ve been fortunate enough to travel all over the world and stay at some phenomenal hotels. This is one of my all time favorites. It’s classic and classy and the service is absolutely excellent.The food is excellent.Housekeeping is excellent. The grounds are beautifully kept. The cabanas are fabulous. The beach is beautiful. The casino is awesome.The Carnival Cruise atmosphere is nowhere to be found. They missed the mark on nothing. We had a smaller group business trip and they hit it out of the park. If you’re looking to book a trip for your company, this is the hotel you want. A special thank you to Josue at the beautiful lobby bar.I have never had anyone make me a drink with that much care and passion for their craft. He made the best Negroni I’ve ever had or will have. Have him make you a drink and listen to him tell you the history of different cocktails. It’ll be one of your favorite memories of this place, I promise.

Classic Elegance

TripAdvisor rating 5.0/5

Melanie B TripAdvisor review

Hotel is beautiful and gives the feeling of elegance and classic elegance. The ambiance is stunning and staff are helpful. A 5 star review to Laura in the restaurant overlooking the pool. Friendly, well informed as to menu, area and hotel. Made our stay memorable.

Thank you for taking the time to share your wonderful review. We are delighted to know that our hotel’s classic elegance, ambiance, and attentive service made your stay so memorable. It brings us great joy to hear your kind words about Laura at the restaurant. She is truly dedicated to creating exceptional dining experiences, and we will proudly share your praise with her and the entire team. We appreciate your recognition and look forward to welcoming you back for another elegant and relaxing stay at Fairmont El San Juan Hotel.

Customer review rating 1.5/5

Jane R. Families - Confirmed reviews ALL

The rooms are in poor conditions. The staff is not helpful or rude. The group experience desk were selling activities that were not what was advertised

Dear Jane R., Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations regarding room conditions and staff interactions. Your comments about the activities sold at our experience desk will be evaluated to enhance our services. Goodbye, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Terry O. Couples - Confirmed reviews ALL

Nice property and pools. Disappointed that lobby entertainment was non-existent or started very late in the evenings (ie. after 9pm or 10pm). Found the Cava wait staff to be very good, but the hostess to be gruff and the busing and re-setting of tables to be extremely slow. We waited for breakfast for 2 over 20 minutes on Nov 27 while we clearly observed 6 vacant tables in various stages of fully set - to busing needed, remain untouched. There were at least 15 other customers waiting behind us.

Dear Terry O., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you enjoyed our property and pools. However, we regret that the entertainment schedule did not meet your expectations and that there were delays in service at Cava, particularly regarding table clearing and breakfast seating. Please know that your comments regarding staff interactions and service efficiency will be shared with our team for consideration. We strive to provide an exceptional experience for all our guests, and your observations are invaluable in this pursuit. Thank you once again for your insights. We hope to welcome you back for a more enjoyable visit in the future. Sincerely, Fairmont El San Juan Hotel

Customer review rating 3.0/5

Harper K. Business - Confirmed reviews ALL

I booked this trip many months in advance, as I was traveling to San Juan for a conference. My best friend was meeting me there, whom I hadn't traveled with in several years, so I selected what I believed to be a high-end hotel where we could really enjoy ourselves. I booked a package in the Poolside Ocean Villas. Upon arrival, we appreciated many of the amenities of the hotel, but when we entered the Ocean Villas building, we immediately noticed a strong musty odour on the first and second floors. When we entered our room, it also smelled strongly of mold or mildew. Given the steep price point for this resort, I was shocked to discover such unsanitary conditions. When I contacted the front desk, they sent housekeeping staff over to investigate. They offered to spray the air with an aerosol that they stated was designed to kill bacteria and viruses, but this was hardly adequate for what seems to be a systematic issue with mold throughout the building. The staff did seem aware of the issue, as they stated that "This is just how buildings typically smell in Puerto Rico, and some people are more sensitive to it than others" which is concerning, as it indicates that the issue is not being fully addressed. I requested that we move to a new room, and thankfully that request was granted - we moved to the third floor of the building, where there was no mold odor. We were also given a small resort credit of $200. Given that we were not refunded beyond that and the issue did not seem to be addressed, I do not think I will stay at this resort again or recommend it to colleagues. Overall, we had very good service in other areas of the resort but I am very concerned about any accommodation (especially at this price point) that is neglecting what appears to be a pervasive mold/mildew problem. I believe that some of the issue is traceable to the lack of ventilation in the bathrooms, which do not seem to have strong fans.

Dear Harper K., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont El San Juan Hotel. We appreciate your comments, as they allow us to enhance our guest experience. I sincerely apologize for the issues you encountered related to odor and cleanliness in the Poolside Ocean Villas. We strive to maintain the highest standards, and it is disappointing to learn that we fell short in your case. While we acknowledge that certain environmental factors can influence the atmosphere in our historical buildings, your experience is important to us, and we will take your concerns into consideration. I am glad to hear that our staff was able to assist you by relocating you to a more suitable room. Your feedback regarding bathroom ventilation is valuable, and we will review it with our maintenance team. Thank you for your kind words about our service, and I hope the positive aspects of your stay will not be overshadowed by the concerns you raised. We appreciate your business and hope to have the opportunity to welcome you back to a more enjoyable experience in the future. Best regards, Fairmont El San Juan Hotel

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Other web-users rate our hotel

  • 503 reviews 8.9/10 Location
  • 936 reviews 5.4/10 Room
  • 2,412 reviews 8.6/10 Service
  • 5 reviews 0/10 WiFi
  • 755 reviews 8.2/10 Food
  • 724 reviews 8.1/10 Vibe
  • 559 reviews 9.2/10 Pool
  • 416 reviews 9.6/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.