Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 821 reviews

Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Book this hotel
Room 1

Delight by the storied décor in these extraordinary accommodations featuring tropical views of the resort and partial views of the ocean, to make your stay an unforgettable one.

  • Views:

    Garden View or Pool side

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 45 m² / 484 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Garden View or Pool side

Spread throughout the Grand Tower, these guestrooms boast breathtaking views of the Atlantic Ocean and lush gardens. Featuring one king bed, guests can rest after a long day at the beach.

  • Views:

    Pool side or Sea side

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Spread throughout the Grand Tower, these guestrooms boast breathtaking views of the Atlantic Ocean and lush gardens. Featuring two queen beds, guests can rest after a long day at the beach.

  • Views:

    Pool side or Sea side

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Located in the Grand Tower, this guestroom is an elegant and spacious reflection of the rich culture of San Juan that features one king bed and a luxurious comfortable sitting area. Call to inquire about guaranteed connecting options.

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Blending the rich history of San Juan with contemporary flair, this room inspires travelers to rejuvenate on their private Patio before spending the day at the pristine Isla Verde Beach.

  • Views:

    Patio

Max. number of persons
2
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area.

Max. number of persons
2
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring two queen beds and a cozy sitting area.

Max. number of persons
4
Area
From 41 m² / 441 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Blending the rich history of San Juan with contemporary flair, this room inspires travelers to rejuvenate on their private Patio before spending the day at the pristine Isla Verde Beach.

  • Views:

    Patio

Max. number of persons
4
Area
From 41 m² / 441 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

Max. number of persons
2
Area
From 41 m² / 441 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area. Hearing and Mobility accessible, roll-in shower with grab bars and height adjusted room features.

Max. number of persons
4
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover a peaceful retreat in the Caribbean and escape to our San Juan paradise in a guestroom featuring one king bed and a cozy sitting area. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

Max. number of persons
4
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Blending the rich history of San Juan with contemporary flair, this room inspires rejuvination on your private Patio before spending the day at the beach. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Delight by the storied décor in these accommodations featuring tropical views of the resort and partial views of the ocean, to make your stay an unforgettable one. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

  • Views:

    Garden View or Pool side

Max. number of persons
4
Area
From 45 m² / 484 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Spread throughout the Grand Tower, these guestrooms boast breathtaking views of the Ocean. Featuring one King bed, guests can rest after a long day at the beach. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

ONE BEDROOM SUITE 2 QUEEN. 974sf,90sm. Parlor with sitting area, pull-out sofa, dining table.

Ideal for guests desiring an intimate feeling of home, our One Bedroom Suite is a spacious accommodation offering an elegant parlor with a dining, sitting area, and separate bedroom.

  • Views:

    City View

Max. number of persons
6
Area
From 90 m² / 968 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

GRAND TERRACE OCEAN VIEW ONE BEDROOM SUITE 1 KING. 1374sf,127sm. 1 King or 2 Queen.

Located on Floor 3 of the Grand Tower, this Suite features a spacious terrace offering Ocean and Pool Views, a parlor with dining and sitting areas and a connecting room with a King bed. Call to inquire about guaranteed connecting options.

  • Views:

    Ocean/Sea view or Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
4
Area
From 127 m² / 1367 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

ONE BEDROOM SUITE 1 KING. 974sf,90sm. Parlor with sitting area, pullout sofa bed, dining table

Ideal for guests desiring an intimate feeling of home, our One Bedroom Suite is a spacious accommodation offering an elegant parlor with a dining, sitting area, and separate bedroom.

Max. number of persons
4
Area
From 89 m² / 957 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

PARTIAL OCEAN VIEW TWO BEDROOM SUITE 1 KING, 2 QUEEN.1374sf,127sm. Sofabed, dining table.

A warm welcome awaits in this spacious Suite. Its comfort relies on the partial ocean views of the floor-to-ceiling windows and sophisticated style of its spacious dining, sitting area, and adjoining bedrooms.

  • Views:

    City View or Garden View or Ocean/Sea view

  • Most of the accommodation:

    Corner Room

Max. number of persons
8
Area
From 128 m² / 1377 sq ft

Bedding

Queen size bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

OCEAN VIEW PRESIDENTIAL ONE BEDROOM SUITE 1 KING. 2051sf,190sm. Full Ocean View.

Ultimate luxury and relaxation comes to life in El San Juan Presidential Suite. Experience the essence of elegance in this suite boasting ocean views, lounge, separate dining area and kitchenette. Call to inquire about guaranteed connecting options.

  • Views:

    Ocean/Sea view or Panorama view or Pool side

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 190 m² / 2045 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA BALCONY ROOM 2 QUEEN. 489sf,45sm. Near Well and Being Pool, private balcony.

Designed to inspire island relaxation, these guestrooms are nestled beside our beautiful gardens and pools. Lounge on your balcony located just steps away from the Well and Being Pool.

  • Views:

    Pool side

Max. number of persons
4
Area
From 44 m² / 473 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 1 KING. 489sf,45sm.Ground level, private terrace.

Located just steps away from our gardens and signature Well & Being pool, these guestrooms are the perfect paradise for you to recharge your mind and body during an unforgettable stay from your own terrace.

  • Views:

    Garden View or Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 2 QUEEN. 489sf,45sm. Ground level, private terrace.

Located just steps away from our gardens and signature Well & Being pool, these guestrooms are the perfect paradise for you to recharge your mind and body during an unforgettable stay from your own terrace.

  • Views:

    Pool side

Max. number of persons
4
Area
From 44 m² / 473 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

OCEAN VIEW VILLA BALCONY ROOM 1 KING. 649sf,60sm. 2nd Floor, private balcony, ocean view.

Your oasis awaits in our Ocean View King Villa Room, fit with all the luxury amenities such as a sitting area, soaking tub, separate shower and dual vanity. Enjoy the pristine ocean views from the private balcony of these second floor Villa Rooms.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

OCEANSIDE VILLA TERRACE ROOM 2 QUEEN 539sf,50sm. Ground level, private terrace, whirlpool bath

Enjoy direct access to the award-winning Isla Verde beach and crystalline pools from the private terrace of these luxurious Oceanside guestrooms. These ground level rooms feature a sitting area, soaking tub, separate shower and dual vanity.

  • Views:

    Sea side

Max. number of persons
4
Area
From 49 m² / 527 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

OCEANSIDE VILLA TERRACE ROOM 1 KING. 539sf,50sm. Ground level, private terrace, whirlpool bath

Enjoy direct access to the award-winning Isla Verde beach and crystalline pools from the private terrace of these luxurious Oceanside guestrooms. These ground level rooms feature a sitting area, soaking tub, separate shower and dual vanity.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 49 m² / 527 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

CASA DEL MAR OCEANSIDE VILLA 1 KING. 1590sf,147sm. Rooftop Terrace and ocean view

This Two-story Ocean Front Private Villa is located near the beach. Featuring private outdoor rooftop terrace with whirlpool, sundeck, living room, two bars and a kitchenette. Call to inquire about guaranteed connecting options.

  • Views:

    Garden View or Ocean/Sea view or Sea side

  • Most of the accommodation:

    Duplex or Terrace

Max. number of persons
4
Area
From 147 m² / 1582 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA BALCONY ROOM 1 KING MOBILITY ACCESSIBLE - TUB WITH GRAB BARS, 489SF,45SM

Designed to inspire island relaxation, lounge on your private balcony located just steps away from the Well and Being Pool. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

  • Views:

    Pool side

Max. number of persons
2
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA BALCONY ROOM 2 QUEEN MOBILITY ACCESSIBLE - TUB WITH GRAB BARS, 489SF,45SM

Designed to inspire island relaxation, lounge on your private balcony located just steps away from the Well and Being Pool. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

  • Views:

    Pool side

Max. number of persons
4
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 1 KING MOBILITY ACCESSIBLE - ROLL-IN SHOWER, 489SF,45SM

Located just steps away from our gardens and signature pool, these guestrooms are the perfect paradise to recharge your mind and body from your own private terrace. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

Max. number of persons
2
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 1 KING MOBILITY ACCESSIBLE - TUB WITH GRAB BARS,489SF,45SM

Located just steps away from our gardens and signature pool, these guestrooms are perfect to recharge your mind and body from your own private terrace. Mobility accessible, bathtub with grab bars, handheld shower, height adjusted room features.

  • Views:

    Pool side

Max. number of persons
2
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

POOLSIDE VILLA TERRACE ROOM 2 QUEEN MOBILITY ACCESSIBLE - ROLL-IN SHOWER, 489SF,45SM

Located just steps away from our gardens and signature pool, these guestrooms are the perfect paradise to recharge your mind and body from your own private terrace. Mobility accessible, roll-in shower with grab bars and height adjusted room features.

  • Views:

    Pool side

Max. number of persons
4
Area
From 44 m² / 473 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Villa

OCEANSIDE VILLA TERRACE ROOM 2 QUEEN MOBILITY ACCESSIBLE - TUB WITH GRAB BARS, 539SF,50SM

Enjoy direct access to the award-winning Isla Verde beach and crystalline pools from the private terrace of these luxurious Oceanside guestrooms. Mobility accessible, bathtub with grab bars, handheld showerhead, height adjusted room features.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 49 m² / 527 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Named for the hotel's legendary 300 year old tree, the Banyan Bungalow is thoughtfully designed to transport guests to a tropical rainforest. Walk onto your terrace to soak in the sun and appreciate the lush garden and pool views.

  • Views:

    Pool side

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 388 rooms
  • 18 rooms for people with reduced mobility
  • 244 connecting rooms
  • 388 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Disco/Nightclub

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

10 Restaurants

8 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte
  • Children
  • Buffet
  • Room service

Business

13 Meeting rooms

Family

Services for children

  • Play area
  • Green area

Well-being

Signature Pools and Cabanas

  • Outside

Well & Being Fitness Center

  • On site

Sports and leisure

Jet-ski

  • Nearby

Table tennis

  • On site

Tennis

  • Nearby

Boat excursions

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Jet-ski Additional charge

  • On site

Boat excursions Additional charge

  • On site

Tennis

  • On site

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

Enjoy beachfront dining at El San Juan Beach Club, nestled along the shore of San Juan's lively Isla Verde Beach. This San Juan restaurant offers coastal cuisine and inventive cocktails complimented by local Puerto Rican flavors.

Fuel up for a perfect start to your day in San Juan. Locally roasted gourmet coffees, grab-and-go bites, delicious fruit and freshly baked breads are available every day at El Bistro. Stop by this welcoming spot in our lobby for breakfast and light lunch

Where luxury dining meets high-energy nightlife, we've created a space where every moment feels extraordinary. Indulge in perfectly crafted steaks, fresh seafood, and signature cocktails, all set against a vibrant atmosphere filled with live music, DJs,

Savor sushi, signature cocktails, and selections from a deep and diverse wine list. Your favorite rolls, sashimi, and nigiri pair with other light bites, in our iconic lobby, featuring vibrant live entertainment 7 days.

This casual, family-run restaurant is an ode to authentic Italian fare. Located within The Shops of El San Juan, Il Sole Pizzeria serves classic pizza, salads, and sandwiches to satisfy all your culinary cravings.

An elevated cocktail experience that blends inventive mixology with Puerto Rican luxury, The Lobby features three distinctive bars, Rum Bar, Chandelier Bar, and Wine Bar. Indulge in tapas accompanied by expertly crafted cocktails.

Indulge in comfort food from around the world as you admire our historic banyan tree that dates back over 300 years

Enjoy Fairmont El San Juan Hotel's delightful dining from the comfort and luxury of your room. Choose from a diverse selection of delicious dishes for breakfast or all-day meals.

The classic Sushi By Bou experience includes a timed chef's choice 12-piece omakase. Come early, and stay late, to enjoy Sushi By Bou's craft cocktails, imported sake selection, and high-energy vibes.

CHICO CABARET

In 1958, it was the hotel's speakeasy, a cozy secluded lounge hidden from The Lobby and originally designed and named after a famous speakeasy in Manhattan. Chico Cabaret recreates vibrant traditions, old and new, with an emphasis on curated entertainment

Bar Type
BAR
Capacity
75
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

In 1958, it was the hotel's speakeasy, a cozy secluded lounge hidden from The Lobby and originally designed and named after a famous speakeasy in Manhattan. Chico Cabaret recreates vibrant traditions, old and new, with an emphasis on curated entertainment

SWIM-UP BAR

Make a splash or simply bask in the sunny atmosphere in our Swim-Up Bar. Savor unique cocktails and island-inspired décor, both inside and outside of the pool. Grab a drink where every day is extraordinary.

Bar Type
BAR
Capacity
24
Accessibility
Accessible service

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Bar for hotel customers only
  • Musical Entertainment
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Make a splash or simply bask in the sunny atmosphere in our Swim-Up Bar. Savor unique cocktails and island-inspired décor, both inside and outside of the pool. Grab a drink where every day is extraordinary.

CHANDELIER BAR

Savor classic and signature cocktails or glasses of sparkling champagne under the radiant aura of our iconic Czechoslovakian Crystal Chandelier centerpiece. This is the epicenter of Fairmont El San Juan Hotel's famous vibrant nightlife.

Bar Type
BAR
Capacity
40
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Savor classic and signature cocktails or glasses of sparkling champagne under the radiant aura of our iconic Czechoslovakian Crystal Chandelier centerpiece. This is the epicenter of Fairmont El San Juan Hotel's famous vibrant nightlife.

RUM BAR

This timelessly Puerto Rican bar radiates the warm glow of the island's signature spirit: rum. Sip on cocktails crafted by award-winning mixologists and immerse yourself in an authentic San Juan bar experience.

Bar Type
BAR
Capacity
20
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

This timelessly Puerto Rican bar radiates the warm glow of the island's signature spirit: rum. Sip on cocktails crafted by award-winning mixologists and immerse yourself in an authentic San Juan bar experience.

BRAVA Night Club

Other informations

Services

  • Air conditioning
  • Musical Entertainment

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks

This is the place to see and be seen in San Juan. Energy, excitement, and late-night dancing create an atmosphere to rival the best clubs in the world. Don't miss your chance to visit one of Puerto Rico's best nightlife destinations.

The Lobby

Adorned with a dazzling Czechoslovakian crystal centerpiece, stands as the epicenter of entertainment in Puerto Rico. Here, guests can indulge in signature cocktails, an extensive wine list, and exquisite sushi and tapas. Featuring daily entertainment.

Bar Type
LOBBY BAR
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Cash

Bar Recreation facilites

  • Billiards/Snooker/Pool Table

Adorned with a dazzling Czechoslovakian crystal centerpiece, stands as the epicenter of entertainment in Puerto Rico. Here, guests can indulge in signature cocktails, an extensive wine list, and exquisite sushi and tapas. Featuring daily entertainment.

Foxwoods El San Juan Casino

Experience the excitement of Foxwoods El San Juan Casino in Puerto Rico. Enjoy world-class gaming, live entertainment, table games, slots, and vibrant nightlife-all within the iconic Fairmont El San Juan Hotel.

Bar Type
BAR
Capacity
200
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Experience the excitement of Foxwoods El San Juan Casino in Puerto Rico. Enjoy world-class gaming, live entertainment, table games, slots, and vibrant nightlife-all within the iconic Fairmont El San Juan Hotel.

Experience our sky lab and take your fitness routine to new heights in a unique outdoor rooftop facility.

At Fairmont El San Juan Hotel, partnering indulgence and wellness feels natural, because a healthy life includes fresh, flavorful opportunities for both.

Wedding parties will indulge in a relaxing day in one of the cabanas, outfitted with specialties such as aroma diffusers and customized food and wine baskets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  821 reviews

Customer review rating 1.5/5

Brenda L. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Andrea C. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Vincent F. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Aquiles G. Families - Confirmed reviews ALL

Dear Aquiles G., Thank you for your feedback regarding your recent stay. We regret to hear about the condition of the restroom and the cleaning of your room at check-in. Your comments are valuable, and we will review them with our team to ensure a better experience for our guests in the future. Fairmont El San Juan Hotel

Customer review rating 3.5/5

Jill G. Business - Confirmed reviews ALL

Dear Jill G., Thank you for sharing your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations. We take pride in our facilities and are continuously working to ensure they are maintained to the highest standards. Your observations regarding the condition of the building have been duly noted, and we appreciate your input as it assists us in our ongoing efforts for improvement. Best regards, Fairmont El San Juan Hotel

Customer review rating 5.0/5

Vincent F. Couples - Confirmed reviews ALL

Excellent service. Love the hotel although the AC in our room had issues we enjoyed our stay

Customer review rating 3.5/5

Aquiles G. Families - Confirmed reviews ALL

Place was not we kept. Lots of damage, Restroom by casino was in bad conditions and rooms were not cleaned properly at check in

Dear Aquiles G., Thank you for your feedback regarding your recent stay. We regret to hear about the condition of the restroom and the cleaning of your room at check-in. Your comments are valuable, and we will review them with our team to ensure a better experience for our guests in the future. Fairmont El San Juan Hotel

Customer review rating 3.5/5

Jill G. Business - Confirmed reviews ALL

The building is in need of major repairs. Long list: wallpaper coming off ballroom walls, Gold room ceiling leaking, multiple buckets in lobby for rain, guest room lights not working, my guest room door bolt was coming out of the wall, chipped wood moldings, cracked tiles, public bathrooms very old.

Dear Jill G., Thank you for sharing your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations. We take pride in our facilities and are continuously working to ensure they are maintained to the highest standards. Your observations regarding the condition of the building have been duly noted, and we appreciate your input as it assists us in our ongoing efforts for improvement. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Sam P. Business - Confirmed reviews ALL

The hotel building is in disrepair and needs a lot of work. The roof of the lobby leaked whenever it rained. Elevators were old abs smelled bad.

Dear Sam P., Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the maintenance of our facilities. Rest assured, we continuously evaluate our property to enhance the guest experience. Fairmont El San Juan Hotel

Customer review rating 1.5/5

Christopher F. Business - Confirmed reviews ALL

Leaking ceilings poor water pressure. Are missing from walls of hotel room. Windows dirty. Lights not working.

Dear Christopher F., Thank you for sharing your feedback regarding your recent stay. We apologize for the maintenance issues you encountered, including the leaking ceilings and insufficient water pressure. Your comments are valuable, and we will take them into consideration for future improvements. Fairmont El San Juan Hotel

Customer review rating 1.0/5

Brian F. Business - Confirmed reviews ALL

Wallpaper peeling off the walls. Rusted-out vent covers and water-stained ceilings. Cheap, chipped Formica bathrooms. Rude, slow bartenders. This is not a Fairmont in any way. Deeply disappointing.

Dear Brian F., Thank you for sharing your feedback regarding your stay. We sincerely regret that your experience did not meet your expectations in terms of maintenance and service. Your comments will be reviewed as we strive to enhance guest satisfaction. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.0/5

Cris M. Business - Confirmed reviews ALL

I stayed in room 304 and when I first turned on the shower water, the water that came out of the hand held spray was dark brown. For the next 2 nights of my stay, only 1 shower out of 4 was hot or even warm, even after 5+ mins of trying to warm it up.

Dear Cris M., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with the shower water quality and temperature. Clean and comfortable facilities are of utmost importance to us, and we appreciate your comments as they highlight areas where we can improve. Your experience will be taken into consideration as we strive to enhance our services for future guests. Thank you for choosing Fairmont El San Juan Hotel. Best regards, Fairmont El San Juan Hotel

Customer review rating 2.0/5

Shital G. Friends - Confirmed reviews ALL

Booked Oceanside Villa. Room was spacious but it was not cleaned properly, toilet stopped flushing after a few flushes, shower has a leak from the ceiling, and there was not enough light making it very dark - even during the day. After notifying the manager, we were moved to a suite in the tower. Again, room was spacious but not cleaned. This is after the manager personally checked the room before giving us the keys. There was a layer of dust, sheets had stains, showers had soap scum, etc. also, the living room was extremely musty with a strong smell. I again notified the manager. At this point, we only had one more night left. Front desk was not very responsive. They kept saying manager will come and speak to you but they never did until we went back. We spent 2-3 hrs of our holiday waiting for someone to respond or following up. Besides the rooms, the facilities were good. Wait staff was very attentive. The only other issue I would point out is the volume of music by the pool was extremely loud. We could not hear the person next to you on the chair. I don’t mind the music but it should not make you want to cover your ears. Overall, I expected a “Fairmont” level service and experience but was disappointed.

Dear Shital G., Thank you for sharing your feedback regarding your recent stay at Fairmont El San Juan Hotel. I sincerely apologize for the discomfort you experienced and the issues you encountered with room cleanliness and maintenance during your visit. It is our goal to provide impeccable service and accommodations that meet our guests' expectations, and I regret that we fell short in this instance. I appreciate your comments about the responsiveness of our front desk team and the noise level by the pool. Your observations will certainly be taken into account as we continuously strive to enhance our guest experience. We value your input on the music volume, as it is important for us to provide a relaxing atmosphere. Thank you for acknowledging the attentiveness of our wait staff and the quality of our facilities. We hope you will consider giving us another opportunity to provide you with the exceptional experience you anticipate from the Fairmont brand. Best regards, Fairmont El San Juan Hotel

Customer review rating 5.0/5

Hend H. Friends - Confirmed reviews ALL

I was impressed with everything- the room, beach, food and entertainment- can’t wait to book my next stay! Thank you Fairmount!

Dear Hend H., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, accommodations, dining options, and entertainment. We look forward to welcoming you back in the future for another memorable experience. Best regards, Fairmont El San Juan Hotel

Customer review rating 1.5/5

Shaun S. Friends - Confirmed reviews ALL

Breakfast buffets closed due to "off season", Banyan Grille closed due to "off season", etc. Plus, when getting any drink, bartenders knew nothing about making great tasting drinks and instead, it felt like drinking straight from the bottle itself. Also, private event on Saturday completely closed off the lobby creating an inconvenience, yet, closing other aspects of the hotel due to the "off season". These are just a few examples.

Dear Shaun S., Thank you for your feedback regarding your recent stay. We regret to hear that you encountered limitations with our services and venues during the off season. Our decision to adjust offerings is based on seasonal demand, and we strive to provide a balance between availability and guest experience. We apologize for any inconvenience caused by the private event that affected access to certain areas of the hotel. Your comments regarding the quality of drinks have been noted, and we will address this with our team to ensure a better experience in the future. Thank you for sharing your insights. We hope to welcome you back for an improved experience. Sincerely, Fairmont El San Juan Hotel

Customer review rating 1.0/5

Jill K. Families - Confirmed reviews ALL

The lobby is nice, although very dark so hard to tell if it’s clean. The elevator was filthy, slimy finger prints everywhere inside, walls peeling, mysterious wetness on the floor. Then the doors opened to our floor, floor 3, which was drab, old, and sad looking. the paint was lumpy on the walls, there was a brown smear across the top part of the wall as if someone dragged their dirty fingers along it. We walked into our bedroom to find the bed sloppily made with the sheets hanging down in places over the exposed box spring. The toilet had a poop in it and the water remained brown for several flushes after we flushed what was in there. We didn’t want to step on the carpets with bare feet or sleep under the covers. everything was gross. we ended up not staying that night and moved our flight to leave earlier.

Dear Jill K., Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely apologize for the condition of the facilities you encountered during your stay. Cleanliness and guest comfort are of utmost importance to us, and the issues you described in the elevator, guest room, and bathroom do not reflect our standards. I regret that the state of your accommodations led to an unsatisfactory experience and caused you to leave earlier than planned. Please know that your comments have been noted, and we will work diligently to address these concerns with our housekeeping team to ensure our guests enjoy a pristine environment during their visits. We appreciate your insights and hope you may consider giving us another opportunity in the future to provide you with the exceptional experience we strive for. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Richard D. Families - Confirmed reviews ALL

Been coming here for several years and viewed the gradual decline in the physical facilities and amount of staff available. The room had several issues which were ultimately fixed but it is unnerving to stay in a San Juan hotel with a door that does not lock and a room see that is not bolted in place. The pool area has a shortage of umbrellas but the pool staff did their best to find shade. Staff was overall very friendly and useful when available.

Dear Richard D., Thank you for sharing your feedback regarding your recent stay. We appreciate your loyalty to our hotel over the years. We are sorry to hear that you encountered issues with your room and the pool area. Your concerns about safety and comfort are important to us, and we will review them with our maintenance team to ensure our facilities meet the highest standards. We are glad to hear that our staff provided friendly service during your visit. Your comments about the availability of umbrellas by the pool will also be taken into consideration as we strive to enhance our guests' experience. Thank you once again for your valuable insights. We hope to welcome you back in the future. Sincerely, Fairmont El San Juan Hotel

Customer review rating 1.5/5

Yovanni R. Families - Confirmed reviews ALL

Property overly priced for what is offered! Most things in the hotel close very early or not open! Caña was under renovations and property did not mention this prior. Housekeeping service not daily for a “5 star property”. Toiletries were missing from the room upon arrival, shower drained very slowly. Just very upsetting experience for the amount paid for!

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We truly value your comments and have taken note of the concerns you shared. We sincerely hope you will give us an opportunity in the future to welcome you back and provide a stay that feels much more representative of the experience we want for our guests. Best regards, Fairmont El San Juan Hotel

Customer review rating 2.0/5

Charlotte K. Friends - Confirmed reviews ALL

Stayed for 5 days, 4 nights. I was in the 3rd floor bungalow, that supposedly had ADA access. The door to open and close was extremely heavy. My friend injured her hip opening the door as it left an extremely large bruise. Key cards also stopped working multiple times. It wasn’t until the 3rd time that we were given bracelets rather than keys on the 2nd to last day of our stay that made opening the door easier, but it was still hard to shut it. It was an ADA unit! None of the buttons to open the doors around the property worked. Odd that there was a glass door that had a green button on one side but not the other, and the button didn’t work. We had to wait for someone to come and help as I was in a wheelchair, especially going in and out of hotel. No button to get and out of the room. I’m also Deaf, and it said it was an hearing impaired room, but there was no doorbell light to alert if staff was outside. No railing on steps to get down to beach. Ramp is badly needed there. Staff was extremely helpful, and quick to help.

Dear Charlotte K., Thank you for sharing your feedback regarding your recent stay with us. It is encouraging to hear that you found our staff to be extremely helpful and quick to assist. However, I am truly sorry to learn about the challenges you faced with accessibility during your visit. We strive to ensure that all of our accommodations meet the needs of our guests, and it is concerning to hear about the difficulties you encountered with the ADA access and door operation. Your experience regarding the doorbell light for hearing-impaired guests is also noted, and we appreciate you bringing this to our attention. We take your feedback seriously and will share it with our management team to assess the accessibility features more thoroughly. We value your insights as they help us improve our services and facilities. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Sincerely, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Greg C. Business - Confirmed reviews ALL

The staff was fantastic and the food served at our event was very good. Although the power went out during our stay, the hotel was able to get the power up and running very quickly. The property was beautiful. My biggest frustration was the quality of the WIFI. One I had initially connected, it was very difficult to upgrade my service and reconnect. Several of our group had difficulties. A couple of very small observations. It would be helpful if there were ironing boards in each room. There was an iron, but I had to request the ironing board and the staff person said they would need to check to see if they had any. I realize most of your guests are probably on vacation, but for those of us who are there on business it would be helpful. One other thing was the condition of the inside of the elevators. Noticed blue tape across the keys on one side. I realize the most important thing is that the elevators are functionally sound, but given such a beautiful property, it just broke with the aesthetic. Overall, a very nice stay.

Dear Greg C., Thank you for taking the time to share your experience at Fairmont El San Juan Hotel. We are delighted to hear that you found our staff to be fantastic and enjoyed the food served during your event. We appreciate your understanding regarding the temporary power outage and are pleased that it was resolved swiftly. Your feedback regarding the Wi-Fi quality is valuable to us, and we acknowledge the importance of a reliable connection for our business travelers. We will review this matter further to enhance our services. Additionally, your suggestion about having ironing boards in each room is noted. While we strive to accommodate our guests' needs, we appreciate your understanding as we assess the best way to implement such amenities. Lastly, we apologize for any aesthetic concerns you experienced with the elevators. We are committed to maintaining the beauty of our property while ensuring all facilities are functional. Thank you once again for your feedback. We hope to welcome you back soon for another enjoyable stay. Sincerely, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Roberto D. Couples - Confirmed reviews ALL

It’s a wonderful place to be. It’s amazing. People are kind and nice and very helpful.

Dear Roberto D., Thank you for your positive feedback regarding your stay at our hotel. We are delighted that you enjoyed our location and the hospitality of our team. We appreciate your suggestion about the toiletries and will take it under advisement for future considerations. Fairmont El San Juan Hotel

Customer review rating 3.5/5

Shannon G. Couples - Confirmed reviews ALL

Comfortable stay, great restaurants, beautiful location. I was a little disappointed by the construction and the condition of the pools, but it didn't negatively effect our stay much.

Dear Shannon G., Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our comfortable accommodations, dining options, and location. We acknowledge your concerns about the ongoing construction and pool conditions, and we are continuously striving to enhance our guest experience. Fairmont El San Juan Hotel

Customer review rating 5.0/5

Victor S. Business - Confirmed reviews ALL

Very good experience form check in to check out. Ty

Dear Victor S., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you enjoyed your stay from check-in to check-out. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Fairmont El San Juan Hotel

Customer review rating 5.0/5

Edwin S. Couples - Confirmed reviews ALL

Staff was very curtious and helpful it was a great time

Dear Edwin S., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found your accommodations comfortable and that our staff provided courteous and helpful service. Your positive feedback is greatly appreciated. Regards, Fairmont El San Juan Hotel

Other web-users rate our hotel

  • 509 reviews 8.8/10 Location
  • 1,023 reviews 5/10 Room
  • 1,937 reviews 8.1/10 Service
  • 715 reviews 7.9/10 Vibe
  • 520 reviews 8.8/10 Pool
  • 444 reviews 4.4/10 Cleanliness
  • 384 reviews 9.7/10 Beach
  • 284 reviews 4.2/10 Comfort

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