Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 972 reviews

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Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

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Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  972 reviews

TripAdvisor Rating  4.0/5  1,841 reviews

The most amazing resort experience

TripAdvisor rating 5.0/5

Racquel M Friends getaway - TripAdvisor review

Dear Racquel M, Thank you for your kind words regarding your recent stay at Fairmont El San Juan Hotel. We are delighted to hear that you had such a wonderful experience and that our team members, including Kenneth, Carols, Luis, Jerry, and Charlene, contributed positively to your visit. It is always our goal to provide exceptional service and create unforgettable memories for our guests. We look forward to welcoming you back for another amazing stay in the near future.

Extremely Disappointing

TripAdvisor rating 3.0/5

kel c TripAdvisor review

Dear Kel, Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret to hear about the challenges you faced upon your arrival, particularly concerning the delays in room readiness and the issues with accommodations. We understand how disappointing it can be when expectations are not met, especially during a special occasion like your birthday. We are grateful for your kind words about Alita and our lobby staff, who strive to provide excellent service. Your comments regarding the condition of the rooms and the cleanliness issues have been noted, and we appreciate your suggestions for improvement. Please know that we take such feedback seriously as it helps us enhance the guest experience. We are pleased that you enjoyed the dining options and that some of our culinary offerings met your expectations. Your insights will be shared with our team as we continue to strive for excellence. Thank you once again for your thoughts, and we hope for the opportunity to welcome you back in the future.

Beware of Them Taking More Money

TripAdvisor rating 1.0/5

Aaron K TripAdvisor review

Dear Aaron K, Thank you for sharing your concerns regarding your recent experience at Fairmont El San Juan Hotel. We sincerely apologize for the inconvenience you faced with the billing process. Please know that our team strives to provide clear communication regarding charges, and we regret that this was not your experience. Regarding the double charge you mentioned, our aim is to ensure a seamless transaction process for all our guests. We appreciate your feedback on this matter and will review our procedures to enhance clarity and prevent future occurrences. It is also disappointing to hear that you found our staff's response lacking in professionalism, as we prioritize exceptional customer service. Your comments are being taken seriously for further training and improvement. We understand how frustrating these issues can be and appreciate your feedback, as it helps us improve our services. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future. Best regards, Fairmont El San Juan Hotel

Room condition is terrible - would not book again

TripAdvisor rating 1.0/5

Climber28421362255 Couples - TripAdvisor review

Thank you for sharing your feedback. I’m truly sorry to hear about the condition of your room and the experience you described during your stay. Please accept our sincere apologies for the inconvenience caused by the maintenance issues and the delay in resolving your concerns. What you’ve outlined is not reflective of the standards we strive to uphold, and I assure you this will be addressed with our team immediately. We are currently reviewing the room conditions and taking the necessary steps to prevent similar issues moving forward. We appreciate your comments and hope to have the opportunity to provide a much-improved experience in the future.

The staff and location make this a MUST place to stay!

TripAdvisor rating 5.0/5

Anne P TripAdvisor review

Thank you very much for your heartfelt review of your recent stay at Fairmont El San Juan Hotel. We are thrilled to hear that our dedicated team made such a positive impression on your experience, and we truly appreciate your kind words about Kenneth, Angel, Orlando, Natalia, Francisca, and Gloria. Their commitment to exceptional service embodies our hotel's values, and it is rewarding to know that they contributed to your memorable stay. We are delighted that you enjoyed our prime location, allowing you to relax while still being close to the vibrant attractions of Old San Juan. Your enthusiasm for our hotel and staff is deeply appreciated, and we look forward to welcoming you back for another wonderful experience in the future.

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Other web-users rate our hotel

  • 597 reviews 8.9/10 Location
  • 1,056 reviews 5.4/10 Room
  • 2,794 reviews 8.7/10 Service
  • 5 reviews 0/10 WiFi
  • 830 reviews 8.4/10 Food
  • 786 reviews 8/10 Vibe
  • 700 reviews 7.4/10 Amenities
  • 692 reviews 9.3/10 Pool

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