Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 1,027 reviews

Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
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Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

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Room 1

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,027 reviews

TripAdvisor Rating  4.0/5  1,817 reviews

Faded glory

TripAdvisor rating 3.0/5

CarlaAKS TripAdvisor review

Fairmont in Isla Verde - Quick Stop

TripAdvisor rating 5.0/5

Jennifer E TripAdvisor review

Dear BlondeandOpinionated, Thank you for taking the time to share your experience at Fairmont El San Juan Hotel. We are delighted to hear that you enjoyed the ambiance of our hotel and the delicious Fish Tacos at Banyan Tree Grill. Your kind words about our friendly staff and the cleanliness of our lobby are greatly appreciated. We strive to create a welcoming environment for all our guests. We hope to welcome you back for a longer stay in the future!

Hit or Miss - not worth the price

TripAdvisor rating 3.0/5

farawayNJ TripAdvisor review

Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely appreciate your recognition of our dedicated staff members, including Natalia, Wilson, and Jennifer, who strive to provide exceptional service. However, we regret to hear your experience with some team members did not meet your expectations. Training and service quality are paramount to us, and your comments will be taken into consideration for future improvements. We are pleased that you enjoyed the facilities and the variety at our breakfast buffet. Your insights regarding the dining availability at Caña and the beach conditions are also valuable, and we will look into these matters. We apologize for the cleanliness issues you encountered in your bathroom and the gym facilities. We understand the importance of maintaining a clean environment for our guests and will address these concerns with our housekeeping team. Lastly, we appreciate your comments about the locker room and will review this area to ensure it meets our standards. We strive for excellence, and your feedback will help us enhance our services. We hope to have the opportunity to welcome you back in the future.

Mother Daughter trip

TripAdvisor rating 3.0/5

Anita B TripAdvisor review

Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the beauty and cleanliness of our main grounds and interiors. However, we sincerely apologize for the issues you encountered with your room's condition. Your comments regarding the wear and tear have been duly noted. We regret to learn about the service delays you experienced at the swim-up bar and the lack of attention from our pool and beach staff. Our goal is to provide attentive and efficient service, and we are sorry that we fell short during your visit. Additionally, we express our apologies for your experience with our concierge team, as our staff is trained to assist guests promptly and courteously. Your insights are invaluable to us, and we appreciate your suggestions for improvement. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.

Not worth the money

TripAdvisor rating 2.0/5

Brittney I TripAdvisor review

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the shortcomings you experienced during your visit. We understand that the condition of the room and the overall maintenance of the facilities did not meet your expectations. Your comments about the pool area and restaurant services have been duly noted, and we appreciate your recognition of the service by our staff at Cana and by the pool. Please rest assured that we continuously strive to enhance our guest experience and are committed to addressing areas that require improvement. We value your insights, as they guide us in maintaining the high standards associated with our brand. Thank you once again for your feedback. We hope you will reconsider and give us another opportunity in the future.

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Other web-users rate our hotel

  • 604 reviews 9/10 Location
  • 1,070 reviews 5.3/10 Room
  • 2,812 reviews 8.7/10 Service
  • 839 reviews 8.2/10 Food
  • 707 reviews 7.2/10 Amenities
  • 702 reviews 9.2/10 Pool
  • 494 reviews 9.3/10 Beach
  • 452 reviews 3.7/10 Cleanliness

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