Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 633 reviews

Fairmont El San Juan Hotel - Image 1
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Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  633 reviews

TripAdvisor Rating  4.0/5  1,887 reviews

Customer review rating 1.0/5

Noelle T. Business - Confirmed reviews ALL

The room was dated and worn out. Pool area was loud, crowded, and rundown. This historic property is in desperate need of a remodel.

Customer review rating 2.0/5

Tamar S. Friends - Confirmed reviews ALL

While we enjoyed our stay, we found that the property was not as advertised. The photos online look extremely elevated; when entering the lobby, the experience is not so. It is extremely dark in the lobby and feels quite dated. The lobby could use renovations. Additionally, we did not see the casino advertised anywhere online. We felt the casino and the "nightclub" drew a certain crowd that diminished the quality of the stay. Additionally, the music at the pools on the weekends was disturbing, even while laying on the beach. It created a party vibe and was not relaxing whatsoever. While the room was nice and clean, this did not at all feel like the luxury stay that we were hoping for when we booked.

Customer review rating 5.0/5

David S. Friends - Confirmed reviews ALL

Service was great

Dear David S., Thank you for your kind feedback. We are delighted to hear that you enjoyed our service. Your positive experience is our top priority, and we appreciate your recognition of our team's efforts. best regards, Fairmont El San Juan Hotel

Customer review rating 2.5/5

Michael H. Couples - Confirmed reviews ALL

Two hour late checking, sen to dirty room, lights don’t work in room for 4 days no day fixes, had a special multi-million party and kicked us out of the hotel, closed the lobby, etc, $40 drinks. Just not worth the hassle

Dear Michael H., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced, including the check-in delay and room issues. Your comments regarding service and the event disruptions are noted, and we appreciate your input as we strive to enhance our guest experience. Best regards, Fairmont El San Juan Hotel

Customer review rating 0.5/5

Christopher R. Business - Confirmed reviews ALL

Nothing about the rooms, conference “center”, grounds or dinning facilities here even remotely measure up to the Fairmont brand. This property needs to be reviewed and removed from the Fairmont portfolio before serious brand damage is done.

Dear Christopher R., Thank you for sharing your feedback regarding your recent experience at our hotel. We regret that your stay did not meet your expectations and appreciate your insights, which will be taken into consideration as we continuously strive to enhance our offerings. Sincerely, Fairmont El San Juan Hotel

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Other web-users rate our hotel

  • 513 reviews 8.9/10 Location
  • 961 reviews 5.5/10 Room
  • 2,431 reviews 8.5/10 Service
  • 5 reviews 0/10 WiFi
  • 762 reviews 8.2/10 Food
  • 725 reviews 8.1/10 Vibe
  • 559 reviews 9.3/10 Pool
  • 423 reviews 9.6/10 Beach

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