Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 770 reviews

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Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  770 reviews

Customer review rating 3.0/5

Romulo C. Couples - Confirmed reviews ALL

The shower did not work for most of the stay. The problem was not solved after being reported.

Dear Romulo C., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the shower. Please be assured that we take such matters seriously, and your comments will be reviewed to enhance our guest experience. Best regards, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Lakesia M. Families - Confirmed reviews ALL

All staff were accommodating from checking with Melanie at the front desk last Sunday. To Sheila at the pool Monday and Tuesday. The both helped ensure my child’s 4th birthday was amazing.

Dear Lakesia M., Thank you for your kind words regarding your recent stay with us. It is gratifying to hear that our team members, especially Melanie and Sheila, contributed to making your child's birthday celebration special. We appreciate your feedback and hope to welcome you back in the future. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Margaret C. Friends - Confirmed reviews ALL

convenient pre-cruise stay. Property VERY overpriced. Room maintenance & frunishings definitely 3.5 - 4 star MAX. Bars and restaurants fine. Check in Very disorganized, rooms not ready by 4 pm.

Dear Margaret C., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our beautiful pools and convenient location. We take your concerns about room maintenance and check-in organization seriously, as we strive to provide a better experience for all our guests. Goodbye, Fairmont El San Juan Hotel

Customer review rating 4.0/5

Ivonne P. Business - Confirmed reviews ALL

The hotel was beautiful and comfortable however the last night I stayed the smell of cigarette smoke and weed were very strong in the hallway and in my room. I was surprised that such a lovely hotel would have those issues.

Dear Ivonne P., Thank you for your kind words about our hotel. We appreciate your feedback regarding the odor concerns you experienced during your stay. We strive to maintain a pleasant environment for all our guests and will take your comments into consideration for future improvements. Best regards, Fairmont El San Juan Hotel

Customer review rating 1.0/5

Jennifer H. Friends - Confirmed reviews ALL

The hotel is not worth the price. It is priced as luxury but not luxury at all. The rooms are dated, smell musty and moldy, air does not property work. Has tile floors with no area rugs. There is a club that bring in tons of people inside the hotel lining up by the rooms. Feels unsafe and no appropriate for this range of hotel. The breakfast said it was included but you have to go to checkout and ask them to take it off. Beach service is slow and really doesn't exist. Room was not ready at 4pm when check-in was stated.

Dear Jennifer H., Thank you for sharing your feedback regarding your recent stay at Fairmont El San Juan Hotel. I sincerely apologize that your experience did not meet your expectations, especially in regard to the condition of your accommodations and the service you received. We strive to provide a luxurious experience for our guests and take your comments about the room condition and air conditioning seriously. I will ensure that your concerns are communicated to our maintenance team for review. Regarding the breakfast service, we appreciate your feedback and will look into this matter to improve our processes. Additionally, I understand your concerns about the club atmosphere. While we aim to offer a vibrant environment, it is important that all guests feel secure and comfortable during their stay. Thank you again for your valuable insights. We hope to have the opportunity to serve you better in the future. Best regards, Fairmont El San Juan Hotel

Other web-users rate our hotel

  • 520 reviews 9/10 Location
  • 1,032 reviews 5.1/10 Room
  • 2,348 reviews 8.3/10 Service
  • 5 reviews 0/10 WiFi
  • 726 reviews 7.7/10 Vibe
  • 698 reviews 7.8/10 Food
  • 558 reviews 8.9/10 Pool
  • 443 reviews 3.8/10 Cleanliness

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