Fairmont El San Juan Hotel 5 stars
Customer review rating (ALL Rating) 3.7/5 421 reviews
Labeled ALLSAFE
Iconic hotel located on award-winning Isla Verde Beach
Four pristine pools with cabanas to enjoy
Newly renovated guest rooms, suites and villas
Wellness spa and fitness center
ALLSAFE approved hotel
6063 Av Isla Verde
00979 San Juan
Puerto Rico
Telephone +378 77 91 10 00
Contact email
AVENIDA ISLA VERDE DIAZ WAY: 239
LUIS MUNOZ MARIN At 1.1km / 0.68 miles
GPS:18.442995, -66.019684
Check-in from - Check out up to
Discover inspired cuisine with authentic Puerto Rican flavors by Chef Juliana Gonzalez. Each one-of-a-kind dish invites guests to celebrate San Juan's traditions with the international zest and fresh ingredients Chef Juliana Gonzalez is known for.
Enjoy a variety of local gourmet coffees and grab-and-go farefrom delicious baked breads and fresh fruit, to sandwiches and salads.
Enjoy beachfront dining at El San Juan Beach Club, nestled along the shore of San Juan's lively Isla Verde Beach. This San Juan restaurant offers coastal cuisine and inventive cocktails complimented by local Puerto Rican flavors.
Contemporary take on a traditional steakhouse.
This casual, family-run restaurant is an ode to authentic Italian fare. Located within The Shops of El San Juan, Il Sole Pizzeria serves classic pizza, salads, and sandwiches to satisfy all your culinary cravings.
Enjoy comfort food from around the world including tacos, burgers and our local empanadas; worldly and with an approachable touch of our heritage flavors.
Crudo Sushi at The Lobby, invites guests to savor Sushi and signature cocktails, featuring our Classic Perfected menu, by the radiant aura of the Czechoslovakian crystal centerpiece.
Positioned beneath the most authentically recognizable feature of the Fairmont El San Juan, Chandelier Bar has become the epicenter of the hotel's nightlife-a gathering place for locals and travelers alike for generations.
Timelessly true to Puerto Rico, the Rum Bar radiates with a warm glow reflective of the island's national spirit, rum.
Stunning architecture and timeless décor meld seamlessly with excellent vintages from esteemed vineyards, along with more specialized varietals from local artisan wineries.
Live entertainment Thursdays to Sundays, bottle service and crafted cocktails.
Swim up to the tiki hut in the middle of the pool for your favorite cocktails and beverages.
Where San Juan's people, parties and performances come together.
Experience our sky lab and take your fitness routine to new heights in a unique outdoor rooftop facility.
At Fairmont El San Juan Hotel, partnering indulgence and wellness feels natural, because a healthy life includes fresh, flavorful opportunities for both.
Wedding parties will indulge in a relaxing day in one of the cabanas, outfitted with specialties such as aroma diffusers and customized food and wine baskets.
You'll love our inspired accommodation here on San Juan's enchanting Punta El Medio cape. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite.
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Had to change rooms three times due to availability, shower drain backup, no air conditioning.
Customer review rating 2.0/5
Anonymous Couples - Confirmed reviews ALL
Dear Ron M., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont El San Juan Hotel. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our teams in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.
Beautiful, unique experience
Customer review rating 5.0/5
Anonymous Friends - Confirmed reviews ALL
Dear Nathan S., We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Subpar experience for any hotel, abysmal for an Accor Fairmont property
Customer review rating 0.5/5
Anonymous Families - Confirmed reviews ALL
Dear Eli M., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Good Stay
Customer review rating 3.5/5
Alfredo V. Couples - Confirmed reviews ALL
Thank you for taking the time and trouble to complete a survey following your recent stay. We are sorry what you experienced with our front desk and restaurant teams. Gabriel does hope that he can welcome you again in the near future.
Great
Customer review rating 4.0/5
Anonymous Couples - Confirmed reviews ALL
Dear Eduardo S., We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our Food and Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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