Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 981 reviews

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Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

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Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  981 reviews

TripAdvisor Rating  4.0/5  1,835 reviews

Unforgettable Birthday Celebration at the Lobby! 🎉

TripAdvisor rating 5.0/5

NorthStar300948 TripAdvisor review

Sorpresa de cumpleaños

TripAdvisor rating 5.0/5

Secheva TripAdvisor review

Agradecemos sinceramente que haya compartido su experiencia con nosotros. Nos complace saber que logramos contribuir a la celebración del cumpleaños de su esposo y que nuestro equipo, en especial Manuel Enrique Feliano, pudo asistirle en todos los detalles. Su satisfacción es nuestra prioridad, y es un placer recibir comentarios tan positivos. Esperamos darle la bienvenida nuevamente en el futuro.

Relaxing Vacation at an Amazing Resort

TripAdvisor rating 5.0/5

KathyTraveler6 Couples - TripAdvisor review

Thank you very much for your kind words and for taking the time to share your experience at Fairmont El San Juan Hotel. We are delighted to hear that you and your husband had a wonderful and relaxing vacation with us. It is gratifying to know that our team, especially Francisco, contributed positively to your stay by providing helpful information. We appreciate your feedback regarding the dining options at our restaurants. Your suggestions are valuable as we continually strive to enhance our guests’ experiences. We are thrilled that you enjoyed our beach access, pools, and your comfortable accommodations. We look forward to welcoming you back in the future for another memorable stay. l

“Rude Staff and Outdated Rooms – Very Disappointing Stay”

TripAdvisor rating 1.0/5

Garengilmore24 TripAdvisor review

Thank you for sharing your experience with us. We sincerely apologize for the unwelcoming interaction you encountered at check-in; this is not reflective of our service standards. We strive to create a hospitable environment for all our guests, and we regret that we fell short during your visit. Regarding your concerns about the room condition, we appreciate your feedback as it helps us identify areas for improvement. We are committed to continually enhancing our facilities to provide a better experience for our guests. We value your comments and hope you might reconsider visiting us in the future for an improved stay.

Nice hotel with well maintained pool areas and decent beach. Close to the airport and Old San Juan.

TripAdvisor rating 4.0/5

jmRock66 TripAdvisor review

Dear J M, Thank you for taking the time to share your positive experience at Fairmont El San Juan Hotel. We are delighted to hear that you enjoyed our well-maintained pool areas and the proximity to the airport and Old San Juan. Your appreciation for our lobby and pool ambiance is truly valued, and we are glad you found it relaxing. We acknowledge your suggestion regarding the outdoor staff's presence for food and drink orders. Our team continuously strives to enhance guest experiences, and your feedback is instrumental in this process. Additionally, we appreciate your comments about our dining options, including the Italian restaurant's water policy, which is indeed part of our menu structure. Regarding your room experience, we sincerely apologize for any inconvenience caused by the cleanliness and view. Our housekeeping team is focused on maintaining high standards, and your observations will be addressed with them to ensure continued improvement. We hope to welcome you back to Fairmont El San Juan Hotel for another enjoyable stay in the future.

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Other web-users rate our hotel

  • 605 reviews 9/10 Location
  • 1,060 reviews 5.3/10 Room
  • 2,817 reviews 8.7/10 Service
  • 841 reviews 8.3/10 Food
  • 789 reviews 8.1/10 Vibe
  • 701 reviews 7.4/10 Amenities
  • 698 reviews 9.3/10 Pool
  • 492 reviews 9.4/10 Beach

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