Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 654 reviews

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Fairmont El San Juan Hotel - Image 1
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6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  654 reviews

TripAdvisor Rating  4.0/5  1,890 reviews

Customer review rating 2.0/5

Nicolette A. Friends - Confirmed reviews ALL

To be sure, the staff was not the problem. I know that prices are significantly raised for the holiday period *and* we booked it quite late so expected to overpay but when I walked into the room at a ridiculous rate at 3500/night and it still smelled, had masking tape over the light fixtures, and ultimately just felt quite old, it was very dispiriting.

Dear Nicolette A., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that our staff made a positive impression, but we regret that your overall experience did not meet your expectations. We understand that the condition of your room and its amenities did not align with the standards we strive to uphold. Your comments regarding the room's ambiance and maintenance will be taken into consideration as we continuously work to enhance our environment. We appreciate your understanding regarding holiday pricing as well. Thank you for your insights, and we hope to have the opportunity to welcome you back in the future. Sincerely, Fairmont El San Juan Hotel

Customer review rating 4.0/5

Robin H. Families - Confirmed reviews ALL

The hotel is abundant with amenities such as pools, spas, beach chairs, nightlife, cafes, shopping and even an onsite Starbucks. It was decorated beautifully for Christmas. There were wonderful bands every night in the lounge. We all appreciated that restaurants and shops stayed open late in the evening. The staff at the bars, the beach, housekeeping were all very attentive. I especially enjoyed talking with Martin at the pool bar. Housekeeping left small gifts for us each night in our room, which was a very special touch. The beach service was understaffed each day, but the people working there were very pleasant. My only complaint was the breakfast venue. We purchased the breakfast package, yet twice we were not able to eat breakfast at the restaurant. The wait was 45 minutes - 1 hour, with no preference given to guests that had paid for the breakfast package. I would've appreciated preferred seating since we had already purchased the package, yet we were told this was not hotel policy.

Dear Robin H., Thank you for taking the time to share your experience at Fairmont El San Juan Hotel. We are delighted to hear that you enjoyed our beautiful surroundings, abundant amenities, and attentive staff members, particularly Martin at the pool bar. Your appreciation of our festive decorations and evening entertainment is also greatly valued. We sincerely apologize for the inconvenience you faced regarding breakfast seating. While we aim to provide a seamless dining experience for all our guests, we understand the importance of timely service, especially for those who have purchased meal packages. Your feedback regarding the wait time will be taken into consideration as we continually strive to improve our guest experiences. Thank you once again for your comments. We hope to welcome you back in the future for another enjoyable stay. Best regards, Fairmont El San Juan Hotel

Customer review rating 0.5/5

Jonathan J. L. Business - Confirmed reviews ALL

Hotel not what it’s advertised. I’d expect a lot nicer from Fairmont. It was beat up. The shower in my room didn’t work either

Dear Jonathan J. L., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations, particularly in relation to cleanliness and maintenance. Your comments are valuable as we continually strive to enhance our services and accommodations. Fairmont El San Juan Hotel

Customer review rating 2.5/5

Alfred I. Families - Confirmed reviews ALL

Our room had a roach in it; we took a picture; on New Year’s Day at the Chico lounge the host did not approach us with menus; we had to approach her; we waited on waiter; he never approached our table after we waited; we eventually just left and went to another restaurant outside of the hotel. We intend to email the hotel.

Dear Alfred I., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the cleanliness concerns in your room and the service lapse at the Chico lounge. Ensuring a pleasant experience for our guests is of utmost importance, and your comments will be reviewed to enhance our service standards. We appreciate your intention to reach out via email, and we welcome any further details you wish to share. Fairmont El San Juan Hotel.

Customer review rating 5.0/5

Iris V. Families - Confirmed reviews ALL

NYE Experience was the best for my family and I, an unforgettable way to start the new year.

Dear Iris V., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your family had an unforgettable experience celebrating New Year's Eve. Your satisfaction is our priority, and we look forward to welcoming you back soon. Warm regards, Fairmont El San Juan Hotel

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Other web-users rate our hotel

  • 509 reviews 8.9/10 Location
  • 964 reviews 5.4/10 Room
  • 2,370 reviews 8.4/10 Service
  • 5 reviews 0/10 WiFi
  • 748 reviews 8.1/10 Food
  • 707 reviews 7.9/10 Vibe
  • 542 reviews 9.1/10 Pool
  • 426 reviews 3.9/10 Cleanliness

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See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.