Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 1,034 reviews

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Fairmont El San Juan Hotel - Image 1
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6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,034 reviews

TripAdvisor Rating  4.0/5  1,813 reviews

Not worth the money

TripAdvisor rating 2.0/5

Brittney I TripAdvisor review

Very disappointing place for price. Needs updated bad. The room had a lot of bandaids.. needed a complete remodel and not just the continued paint job. The outside especially looked weathered and worn. The pool was flooding and smelled like algae, you constantly had to walk through pools of water. It was gross. Bathrooms are very small in the room. No balcony for the rooms. Restaurants were not good. Cana had great service. Meat market service was awful. Food was all just ok. Drinks were all just ok. We did have a lovely server by the pool. Would not recommend this place. Would not come back. Very disappointing for a Fairmont.

Paradise

TripAdvisor rating 5.0/5

Climber31001059512 TripAdvisor review

The staff at fairmont are incredibly friendly and accommodating. the hotel grounds including the beach area just outside of it are gorgeous! Love this little paradise. ( Hey trip advisor: Why do I need to write 200 characters this is silly.

Dear Climber31001059512, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our friendly staff and the beautiful hotel grounds. Your appreciation means a lot to us. Warm regards, Fairmont El San Juan Hotel

Disappointing and dirty

TripAdvisor rating 3.0/5

Laura M Families - TripAdvisor review

The lobby is vibrant and attractive. Upon reaching the room floors it all changes. Everything needs a good cleaning and a paint job. Rooms are basic. Our view was atrocious (which is fine we were only here for 36 hrs). Every meal was mediocre if not inedible. Dinner last night for four was $500 and the fish was so overcooked it was like jerky. Spectacularly disappointing. The music around the pool was entirely too loud. Clientele left a little to be desired.

Dear Laura M, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear you found our lobby vibrant and attractive; however, we sincerely apologize for the condition of your room and the dining experience you encountered. Your comments about the cleanliness and quality of the meals have been duly noted, and we appreciate your input as it helps us improve our services. Additionally, we understand that the music volume at the pool may not have met your expectations, and we will take this into consideration for future guests. We hope to have the opportunity to welcome you back for a more enjoyable experience. Best regards, Fairmont El San Juan Hotel

Awesome

TripAdvisor rating 4.0/5

Salutali Couples - TripAdvisor review

Nice hotel at isla verde Carolina The hotel is really beautiful with swimming pool in front of the beach. The rooms are spacious and cleans with a nice view on the beach. The breakfast buffet is excellent with very large choices The only point to improve is the quality of the welcome at reception of some receptionists

Thank you for your kind words regarding your recent stay at Fairmont El San Juan Hotel. We are delighted to hear that you enjoyed our beautiful property, spacious rooms, and excellent breakfast buffet. Your feedback about the reception experience is valuable, and we appreciate your input as we continually strive to improve our services.

Great Trip!!! Thank you El San Juan Hotel!

TripAdvisor rating 5.0/5

Nina1959 Couples - TripAdvisor review

We just returned from a fantastic week (March 6-13, 2025) at the beautiful El San Juan Hotel, and we can’t say enough about how wonderful our experience was! From the moment we arrived, every single staff member was incredibly kind and welcoming. The bartenders were friendly and engaging, the pool staff went above and beyond to ensure guests were comfortable, and our room was cleaned promptly and meticulously each day. One of the biggest highlights for us was the ample seating at the pool—something we’ve struggled with at other resorts. It was such a relief to be able to relax and enjoy the surroundings without the stress of securing a spot at the pool or beach. The entire vibe of the hotel is just amazing, from the beautiful atmosphere to the perfectly curated music playing by the pool. Evenings at El San Juan Hotel were just as special. The historic bar transports you to another era with live entertainment and an energetic yet elegant ambiance. The casino was the perfect size for us—not too overwhelming but still offering plenty of fun. We travel often, and this was our third trip to Puerto Rico in the last 10 years, but by far the best experience we’ve had. At checkout, we were invited to become Fairmont members, and we immediately said yes—we can’t wait to stay updated on special events and return next year! Thank you, El San Juan Hotel, for an unforgettable stay. See you in 2026!

Thank you for sharing your wonderful experience at Fairmont El San Juan Hotel! We are thrilled to hear that you enjoyed your stay and appreciated the kindness of our staff, the ample pool seating, and the vibrant atmosphere throughout the hotel. It brings us great joy to know that you found our historic bar and casino to your liking, enhancing your overall experience. We are especially grateful for your loyalty and are excited to welcome you back in 2026. As a Fairmont member, you will have exclusive access to special events and offers, which we hope will make your future visits even more delightful. Thank you once again for your kind words. We look forward to your next stay!

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Other web-users rate our hotel

  • 603 reviews 9/10 Location
  • 1,069 reviews 5.3/10 Room
  • 2,804 reviews 8.7/10 Service
  • 837 reviews 8.1/10 Food
  • 787 reviews 8/10 Vibe
  • 703 reviews 7.2/10 Amenities
  • 697 reviews 9.2/10 Pool
  • 492 reviews 9.3/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.