Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 838 reviews

Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
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Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  838 reviews

Customer review rating 2.5/5

John K. Families - Confirmed reviews ALL

Dear John K., Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the pool service. Your comments are valuable as we continue to enhance our guest experience. Fairmont El San Juan Hotel.

Customer review rating 4.5/5

Trevor L. Couples - Confirmed reviews ALL

Dear Trevor L., Thank you for your kind words regarding our staff and your overall experience at Fairmont El San Juan Hotel. We are delighted to hear that you enjoyed your time at the resort. We appreciate your feedback regarding the resort fee and understand your concerns. We strive to be transparent with all our charges, and your input on this matter is valuable as we continue to enhance our guest experience. Warm regards, Fairmont El San Juan Hotel

Customer review rating 5.0/5

Juan G. Couples - Confirmed reviews ALL

Dear Juan G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel clean, well-maintained, and that our staff provided you with exceptional service. We look forward to welcoming you back for another wonderful experience. Best regards, Fairmont El San Juan Hotel

Customer review rating 0.5/5

Soleil D. Couples - Confirmed reviews ALL

Dear Soleil D., Thank you for sharing your feedback. I sincerely apologize for the inconveniences you encountered during your stay, particularly regarding the service at the front desk and the condition of your room. Your comments will be taken into consideration as we strive to enhance our guest experience. Fairmont El San Juan Hotel

Customer review rating 2.5/5

Yanny P. Families - Confirmed reviews ALL

Dear Yanny P., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the attentiveness of our staff. However, we regret to learn that your experience did not meet your expectations due to the condition of your accommodations and the issues with the air conditioning. We take guest comfort seriously and strive to provide a pleasant stay for all. Your comments regarding the pricing and quality of food have been duly noted and will be shared with our management team for consideration. We appreciate your insights and hope for the opportunity to serve you better in the future. Sincerely, Fairmont El San Juan Hotel

Other web-users rate our hotel

  • 516 reviews 8.6/10 Location
  • 1,050 reviews 4.9/10 Room
  • 2,070 reviews 8.1/10 Service
  • 5 reviews 0/10 WiFi
  • 733 reviews 7.7/10 Vibe
  • 539 reviews 7.6/10 Food
  • 525 reviews 8.7/10 Pool
  • 461 reviews 4/10 Cleanliness

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Frequently asked questions

Our other establishments nearby

Park Royal Club Cala managed by Accor 4 stars

At 46.445 km

See the hotel
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