Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 829 reviews

Fairmont El San Juan Hotel - Image 1
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Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

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Room 1

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  829 reviews

Customer review rating 5.0/5

Maritza C. Families - Confirmed reviews ALL

Dear Maritza C., Thank you for your kind words regarding your recent stay. We are delighted to know that you enjoyed the friendly atmosphere and family-oriented environment at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Stan M. Families - Confirmed reviews ALL

Dear Stan M., Thank you for sharing your experience with us. We appreciate your positive remarks about our amenities. However, we regret that your stay did not meet your expectations during your personal visit. Your feedback is valuable as we strive to enhance our guest experiences. Best regards, Fairmont El San Juan Hotel

Customer review rating 2.0/5

Grace S. Families - Confirmed reviews ALL

Thank you for taking the time to share your experience at Fairmont El San Juan Hotel. I appreciate your feedback and would like to address your concerns in detail. I am pleased to hear that you found the exterior of our hotel appealing; however, I regret that your experience with the room maintenance did not meet your expectations. Your comments regarding the shower leak will be taken into consideration as we strive to maintain our facilities to the highest standard. I sincerely apologize for the inconvenience you faced with the front desk's handling of your incidentals. It is our policy to ensure all guests receive a seamless check-in experience. I understand how frustrating it must have been to encounter issues with your room access cards and to have to involve security. This is certainly not the standard of service we aim to provide. Regarding the housekeeping matter, I will ensure that our team is reminded of our policies regarding guest belongings. Thank you for bringing this to our attention. We value your feedback and hope to improve future experiences. Sincerely, Fairmont El San Juan Hotel

Customer review rating 3.5/5

Miguel O. Families - Confirmed reviews ALL

Dear Miguel O., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room quality and the brief power interruptions you experienced. Please be assured that we continuously strive to maintain our facilities to the highest standards. Additionally, your observations regarding the dining experience at Caña will be taken into consideration as we work to enhance our offerings. Goodbye and best regards, Fairmont El San Juan Hotel

Customer review rating 4.0/5

Marirene M. Families - Confirmed reviews ALL

Dear Marirene M., Thank you for your feedback regarding the food served at the ballroom. We are committed to providing a high standard of quality in our dining experiences, and your comments will be taken into consideration for future improvements. Goodbye and best wishes, Fairmont El San Juan Hotel

Other web-users rate our hotel

  • 528 reviews 8.9/10 Location
  • 1,049 reviews 4.8/10 Room
  • 2,142 reviews 8.2/10 Service
  • 6 reviews 0/10 WiFi
  • 737 reviews 7.9/10 Vibe
  • 555 reviews 7.7/10 Food
  • 533 reviews 8.9/10 Pool
  • 456 reviews 3.8/10 Cleanliness

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Frequently asked questions

Our other establishments nearby

Park Royal Club Cala managed by Accor 4 stars

At 46.445 km

See the hotel
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