Swissôtel Damian Jasna 5 stars

Customer review rating (ALL Rating) 4.2/5 91 reviews

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Description

Hotel extras

  • Two-level spa with saunas, and indoor and outdoor pools

  • Multiple restaurants, including one with activities like bowling

  • Bars include the open-air Après Ski Bar and the Hidden Bar speakeasy

  • Take in mountain views from rooms and the rooftop spa

  • Enjoy direct ski-slope access in the heart of Jasná ski resort

Our accommodation(s)

Hotel location

Swissôtel Damian Jasna

Demanovska Dolina 555
031 01 DEMANOVSKA DOLINA
Slovakia

GPS:48.969091, 19.578243

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  91 reviews

New but needing improvements

Customer review rating 2.5/5

Mateusz Families - Confirmed reviews ALL

The hotel is nicely located (however not fully ski-in / ski-out) with new spacious rooms and very nice swimming pool and gym. The service is however close to non-existent, totally lost and they struggle to cope with the (large) scale of the hotel - both in terms of housekeeping (forgot to make the room service in our room / not providing water etc.) as well as service in the restaurants etc. The food in the main restaurant is poor for a 5 star property both for buffet dinner and breakfast (no freshly prepared dishes etc.). Ironically the best dining option is the Snowbeer (sports pub) which serves super-tasty food.

Dear Mateusz G., Thank you for sharing your feedback on your recent stay at Swissôtel Jasná. We appreciate you taking the time to provide your insights. We are pleased to hear that you enjoyed the hotel's location, modern rooms, and the impressive swimming pool and gym. We sincerely apologize for the shortcomings you experienced, particularly with regards to service levels. We understand your disappointment with the housekeeping and room service, as well as the quality of food in the main restaurant. Your feedback regarding the positive dining experience at Snowbeer is noted. We are committed to continuously improving our services and will be reviewing these specific concerns to enhance the overall guest experience. We value your feedback and hope you will consider staying with us again in the future, allowing us the opportunity to demonstrate the level of service you expect from Swissôtel. Sincerely, Katarina Swissôtel Damian Jasná

Perfect!

Customer review rating 5.0/5

Sharona W. Couples - Confirmed reviews ALL

It was a pleasure and we are very grateful for the opportunity to share this experience with your beautiful hotel .

Dear Mrs Z., Thank you so much for your kind words and for sharing your positive experience at Swissôtel Jasná! We are truly delighted to hear that you enjoyed your stay, particularly the beautiful hotel setting and the exceptional swimming pool. We are thrilled that you had such a memorable experience at our hotel. Your kind words about Lukas and Adam from the restaurant are greatly appreciated. We will be sure to share your positive feedback with them. We hope you will choose to stay with us again in the future. Sincerely, Katarina Swissôtel Damian Jasná

Well located, Cleaning not so good, Staff not so friendly

Customer review rating 3.5/5

D. B. Couples - Confirmed reviews ALL

Well located, Cleaning not so good, Staff not so friendly

Dear Mr. D., Thank you for your feedback on your recent stay at Swissôtel Damian Jasná. We appreciate you taking the time to share your impressions. We are pleased to hear that you enjoyed the hotel's convenient location. We understand and sincerely apologize that the cleanliness of the rooms and the level of service did not meet your expectations. We value your feedback and are committed to continuous improvement. We are actively working to enhance our housekeeping standards and provide our staff with ongoing training to improve their service skills. We hope you will consider staying with us again in the future, allowing us the opportunity to demonstrate the level of service you expect from Swissôtel. Sincerely, Katarina Swissôtel Damian Jasná

Top Fit-out - Low services

Customer review rating 4.0/5

Corneliu C. Families - Confirmed reviews ALL

Excellent Location, top quality finishes and facilities. Very good breakfast. Low quality of services over all. Average dinner quality (way bellow hotel's standards).

Poor service, nice hotel

Customer review rating 2.0/5

Jan Families - Confirmed reviews ALL

Besides very nice rooms and hotel sites, in general our experience was rather negative. Main issue was low amount and low quality of your staff. In the restaurant was needed at least twice as many personell and those poor kids there were there were not qualified at all.

Dear Mr. K., Thank you for sharing your feedback on your recent stay at Swissôtel Damian Jasná. We appreciate you taking the time to provide such detailed and valuable insights. We understand and sincerely apologize for the shortcomings you experienced during your stay. We are deeply concerned about your observations regarding the quality of service, cleanliness, and overall guest experience. Your feedback regarding the lack of professionalism from some staff members, the slow service in the restaurant, and the cleanliness issues are of particular concern to us. We value your feedback immensely and are committed to taking immediate action to address these issues. We are conducting a thorough review of our staff training, service procedures, and operational processes to ensure that we meet the high standards expected of a hotel like Swissôtel Damian Jasná. We understand your disappointment and want to assure you that we are actively working to improve all aspects of your experience, from the moment you arrive to the moment you depart. We hope that you will give us another opportunity to demonstrate the level of service and hospitality that Swissôtel Jasná strives to provide. Sincerely, Katarina Swissôtel Damian Jasná

Other web-users rate our hotel

  • 48 reviews 8.4/10 Location
  • 98 reviews 8.1/10 Room
  • 62 reviews 5.1/10 Service
  • 72 reviews 6.2/10 Food
  • 68 reviews 9.2/10 Vibe
  • 52 reviews 7.8/10 Amenities
  • 39 reviews 8.5/10 Comfort
  • 36 reviews 8.5/10 Breakfast

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