Novotel Singapore on Kitchener 4 stars

Customer review rating (ALL Rating) 4.2/5 1,647 reviews

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Description

Hotel extras

  • Ideal choice hotel near Little India and Serangoon with the colours and culture of Singapore.

  • Convenient location near city centre, Marina Bay, Suntec City, Bugis and Orchard Road.

  • Spacious family-friendly guestrooms, with facilities such as outdoor kids' pool..

  • Fitness centre, laundromat and swimming pool, with two restaurants. Unlimited high-speed Inter

  • 24-hour shopping option in Mustafa Centre, just next to hotel.

Our accommodation(s)

Hotel location

Novotel Singapore on Kitchener

181 Kitchener Rd
208533 SINGAPORE
Singapore

GPS:1.31053, 103.85565

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,647 reviews

Very disappointing Hotel!

Customer review rating 0.5/5

A C. Families - Confirmed reviews ALL

This property seems to be made for tour operators - not for individuals/families. The check in process was really pathetic, guests are made to wait and rooms are not given until 3 -3.30 pm (even if available). There is no water provided in the room (not even 1 small complimentary! for the high room rates!). No toiletries provided in the bathroom........facilities like a budget hotel, but projected as a 4/5 star!!

Dear Ajay C., Thank you for taking the time to tell us about your experience at the Novotel Singapore on Kitchener. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Customer review rating 2.0/5

Phil O. Business - Confirmed reviews ALL

Having decided to stay with you on a monthly basis for business, I was disappointed to be located this time in a scruffy room on a floor reserved for air crew. My AC did not work one night, leading to a very poor sleep, and paint was peeling from the ceiling in the bathroom. In my opinion regular customers should be treated better, not worse than one trip visitors.

Dear Philip O., Thank you for taking the time to tell us about your experience at the Novotel Singapore on Kitchener. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Spacious room, good location

Customer review rating 3.5/5

Hk Couples - Confirmed reviews ALL

Good stay

Dear Hemant Kumar R., We very much appreciate your comments regarding your stay at the Novotel Singapore on Kitchener. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Good location

Customer review rating 3.0/5

Bipin L. Families - Confirmed reviews ALL

The Restaurant waitress was very Rude with my kids.

Dear Bipin L., Thank you for taking the time to tell us about your experience at the Novotel Singapore on Kitchener. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Well located

Customer review rating 3.0/5

Janet C. Couples - Confirmed reviews ALL

Not satisfied with the way they clean the room. Saw hair on the floor upon our check in and dirt sticking on the wall . Food quality deteriorated . Ate breakfast buffet and the cherry tomatoes weren't sweet , unlike before . We've been staying in Parkroyal for years before it turned to Novotel .

Dear Janet C., Thank you for taking the time to tell us about your experience at the Novotel Singapore on Kitchener. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Other web-users rate our hotel

  • 873 reviews 9.6/10 Location
  • 1,111 reviews 7.7/10 Room
  • 1,207 reviews 7.1/10 Service
  • 10 reviews 8.8/10 WiFi
  • 493 reviews 8.1/10 Cleanliness
  • 351 reviews 6.9/10 Breakfast
  • 62 reviews 9.8/10 Wellness Area
  • 26 reviews 3.2/10 Bar

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