Mövenpick Living West Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 300 reviews

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Mövenpick Living West Hanoi - Image 1
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21 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, 100000 HANOI, Vietnam

Description

Hotel extras

  • A combination of traditional and modern touches

  • Indoor Saltwater Swimming Pool

  • Diverse accommodation selection

  • Outstanding Ballroom with 20 sqm LED screen, no pillar and 5-metre-high ceiling

  • Potential location for your successful business

Our accommodation(s)

Hotel location

Mövenpick Living West Hanoi

21 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District
100000 HANOI
Vietnam

GPS:21.03113, 105.78163

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  300 reviews

Good stay

Customer review rating 4.5/5

Lam Business - Confirmed reviews ALL

Nice & clean room. No more odour as last time.

Dear Mr. Lam, Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed a pleasant and clean room and that this stay met your expectations. It is always our priority to ensure a comfortable and enjoyable environment for our guests. We also appreciate your loyalty as an ALL – Accor Live Limitless Gold member. Your feedback is invaluable, and we are committed to continually enhancing our services to make each of your stays even more memorable. If there is anything we can assist you with during your future visits, please do not hesitate to let us know. We look forward to welcoming you back for another great stay. Warm regards, Tan Nguyen Front Office Manager

good stay

Customer review rating 4.5/5

Hoa N. Business - Confirmed reviews ALL

I am very happy to stay in the hotel and will stay there when i come Ha noi.

Dear Mrs. Hoa, Thank you so much for choosing Mövenpick Living West Hanoi and for sharing your feedback with us. We are thrilled to hear you had a pleasant stay with us and plan to return when visiting Hanoi! We are glad you found our team helpful and enjoyed your overall experience with us. We always aim to provide delicious breakfast options, so we apologize if it did not fully meet your expectations. Your feedback on the food quality, especially about traditional Vietnamese food, is valuable, and we will work to enhance our breakfast offerings to ensure a more satisfying experience. Thank you again, and we look forward to welcoming you back soon! Warm regards, Tran Thi Nguyet (Ms.) Guest Experience Manager

Most pleasant

Customer review rating 4.5/5

Gonzalo Business - Confirmed reviews ALL

I stayed 2 nights in one of the spacious and modern rooms, enjoying the gym and indulging in a varied breakfast. Totally recommendable.

Dear Mr. Gonzalo, Thank you for sharing your experience during your recent stay at Movenpick Living West Hanoi. We are delighted to hear that you had a memorable stay with us and enjoyed our facilities, the gym, and the variety of breakfast I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, we are grateful for your feedback and look forward to welcoming you back to our hotel in the near future. Sincerely, Tran Thi Nguyet(Ms.) Guest Experience Manager

Superb staff, very clean, hotel amenities are worth it. it.

Customer review rating 4.5/5

Hazel Families - Confirmed reviews ALL

My family had an amazing stay at Movenpick. Staff were all brilliant. They were attentive to our needs, from doorman to the helpful ladies in the reception, Ivy and Veronica. Our rooms were always clean

Dear Ms. T., Thank you very much for choosing Mövenpick Living West Hanoi and for sharing your wonderful experience with us! We are thrilled to hear that you and your family had an amazing stay. Our team members, including Ivy, Veronica, and the doormen, are truly dedicated to providing attentive and personalized service. It is rewarding to know that their efforts made a positive impact on your stay, and we will certainly pass on your kind words to them. We appreciate your feedback regarding the cleanliness of the rooms and the amenities. It is our priority to ensure a pristine environment, and we are glad that our efforts met your expectations. Additionally, we are delighted that you enjoyed the Japanese toilet feature in the room. At Mövenpick, we continuously strive to support sustainable practices, and we are pleased to know that our efforts in this regard met your satisfaction. Your feedback regarding towel replacement is also noted, as we aim to maintain a balance between comfort and environmental responsibility. We are grateful for your recommendation and for being a valued member of the Accor Live Limitless loyalty program. Should you have any additional feedback or if there is anything further we can do to enhance your experience, please do not hesitate to reach out. Thank you once again for your kind words and trust in us. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Tan Nguyen Front Office Manager Mövenpick Living West Hanoi

Billing Invoices

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

4 nights after i checked out. What has happened to my billing invoice?

Dear Mr. K., Thank you for contacting us. I sincerely apologize for the delay in sending your billing invoice and any inconvenience caused by this oversight. I understand how important it is to receive your documents promptly, and I regret that this was not handled as expected. We sent an invoice to your email address right after we received your feedback. Additionally, I will address your feedback with our front office team to ensure all check-out processes meet our high standards moving forward. Thank you for bringing this to our attention. Please do not hesitate to contact me directly at ng… if there is anything else I can do to assist you. Warm regards, Tran Thi Nguyet (Ms.) Guest Experience Manager

Other web-users rate our hotel

  • 110 reviews 6.7/10 Location
  • 234 reviews 8.9/10 Room
  • 320 reviews 9.4/10 Service
  • 127 reviews 9.7/10 Cleanliness
  • 112 reviews 7.9/10 Breakfast
  • 110 reviews 9.1/10 Comfort
  • 99 reviews 9.7/10 Vibe
  • 48 reviews 6.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.