Dear Ravichandra V., Thank you for taking the time to share such a heartfelt and detailed review of your stay with us. It is truly wonderful to know that our team’s warmth, attentiveness, and proactive approach made your experience at Mercure Lucknow Gomti Nagar so memorable. We are especially grateful for your kind words about Ms. Gayatri, Ms. Sneha, Mr. Sagar, Ms. Sharmila, and our Bar Team colleague. Your recognition of their dedication and genuine hospitality will certainly be shared with them and the wider team. Feedback such as yours is a great source of encouragement and motivation for our colleagues. We also deeply appreciate your thoughtful reference to the culture and warmth of Lucknow. It is our privilege to have our team represent that spirit through the hospitality we extend to our guests. Thank you once again for your generous appreciation and for choosing to stay with us. We look forward to the pleasure of welcoming you back to Mercure Lucknow Gomti Nagar for another exceptional experience. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Saran P. V. R., Thank you for sharing your wonderful feedback. We’re delighted to know that you enjoyed our convenient location, well-maintained property, and warm hospitality. As a valued ALL – Accor Live Limitless Elite member, your continued trust and recommendation mean a great deal to us. We look forward to welcoming you back for another comfortable and memorable stay. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Shorya Y., Thank you for sharing your feedback with us. We’re delighted to know that you enjoyed your stay and the wonderful views from the property. We’re sorry to hear that the food did not meet your expectations. Your feedback is valuable, and we will certainly share it with our culinary team to identify areas where we can improve. We look forward to welcoming you back and providing you with an even better experience, including a more satisfying dining experience. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Ashish K. S., Thank you for sharing such a thoughtful review of your stay with us. We’re delighted to know that you found your room clean and well maintained, enjoyed our convenient location and views, and experienced warm and responsive service throughout your stay. We’re especially pleased to hear your appreciation for Afroj from our Housekeeping team and Diya from the Restaurant team. Your kind words will certainly be shared with them as recognition of their efforts. We’re equally happy to know that our Reception and Security teams made you feel welcomed and supported during your visit. It was a pleasure to host you, and we truly appreciate your recommendation. We look forward to welcoming you back to Mercure Lucknow Gomti Nagar for another comfortable and memorable stay. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Sana S., Thank you for sharing your feedback with us. We’re delighted to know that you had a beautiful experience during your stay with us. We also appreciate you highlighting your dining experience. We understand your concern regarding the availability of Halal non-vegetarian options, especially in a city renowned for its rich non-vegetarian culinary heritage. Your feedback is valuable, and we will share it with our culinary team for consideration. As a valued ALL – Accor Live Limitless Elite member, we truly appreciate your continued loyalty and trust. We look forward to welcoming you back and making your next visit even more enjoyable. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Mohan P., Thank you for your kind feedback. We’re delighted to know that you enjoyed the ambiance and found our team helpful and welcoming, even during your short stay. It was a pleasure to host you, and we truly appreciate you choosing Mercure Lucknow Gomti Nagar. We look forward to welcoming you back soon for a longer and equally enjoyable stay. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Dipayan M., Thank you for your wonderful feedback! We’re delighted to hear that you had a comfortable and brilliant stay and that our team made you feel so supported and well cared for. It’s wonderful to know that our team members across the hotel made such a positive impression during your stay. We’ll be sure to share your kind words with the entire team. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay! Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Rishi B., We’re truly sorry to hear that your experience did not meet your expectations. We understand how important it is for our guests to feel welcomed, respected, and well supported throughout their stay. We regret that we fell short on this occasion and sincerely appreciate you bringing your concerns to our attention. Your feedback has been noted and will be shared with the team as we continue to improve our guest experience. We hope to have the opportunity to provide you with a much better experience in the future. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear S K. T., Thank you for your continued support and for sharing such detailed feedback. We’re delighted to know that you appreciate our convenient location, comfortable rooms, friendly and efficient team, and the overall value we offer. We also appreciate your suggestions regarding the food and pillows, and we’ll certainly share them with the relevant team for improvement. It’s wonderful to have you stay with us on multiple occasions, and we look forward to welcoming you back again soon! Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Nitesh D., Thank you for sharing such thoughtful and constructive feedback. We’re delighted to know that you had a wonderful stay and appreciated our hospitality, warm service, and the overall experience. We’re also grateful for your detailed suggestions regarding the room. We sincerely regret the oversights you experienced, including the cigarette buds on the balcony, the flooring, the shaving kit, and the smoke smell in the washroom. We understand how uncomfortable this would have been, particularly while travelling with your family, and we appreciate you bringing these matters to our attention. We also regret that we missed the opportunity to add a special touch to your daughter’s birthday celebration. We understand how meaningful such moments are and are sorry that we could not make the occasion as memorable as you had hoped. Your feedback has been noted purely as an opportunity for improvement, and we appreciate your thoughtful request that no individual be reprimanded. We will share these observations with the relevant teams so that the necessary checks and improvements can be made. Thank you once again for your kind words and valuable suggestions. We look forward to welcoming you and your family again and creating an even more memorable experience next time. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Arijeet A., Thank you for sharing your detailed feedback. We’re pleased to know that you enjoyed the property, breakfast spread, and found the room comfortable for your stay. We sincerely regret the inconvenience caused by the condensation and wet floor, as well as the condition of the towels. Your observations are important to us, and we’ll have these concerns reviewed by the concerned teams to ensure they are addressed promptly. We truly appreciate your feedback and look forward to providing you with an improved experience on your next visit. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Jimit R. G., Thank you for sharing your feedback with us. We’re delighted to know that you found our location peaceful, enjoyed the food and service, and felt that we offered good value for money. We also appreciate your feedback regarding the Wi-Fi experience. We’ll certainly take this into consideration as we continue working to enhance our services and provide a more comfortable and seamless stay. We look forward to welcoming you back again soon! Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Anurag C., Thank you for your wonderful feedback! We’re delighted to know that you enjoyed our convenient location, delicious food, and the warm and cooperative service from our team. It’s great to hear that you had an awesome experience with us. We truly appreciate your kind words and look forward to welcoming you back soon! Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Shyam P., We sincerely apologize for the inconvenience caused during your stay. We understand how frustrating it must have been to follow up multiple times before your room was attended to. This is certainly not the level of prompt service we aim to provide our guests. Your feedback has been noted and will be shared with the concerned team to help us improve our responsiveness and ensure such delays are avoided in the future. We truly appreciate you bringing this to our attention. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Davinder B., Thank you for your wonderful feedback! We’re delighted to know that even during your short stay, you had a smooth experience with our efficient reception team and enjoyed the breakfast. We truly appreciate your kind words and look forward to welcoming you back for a longer and equally pleasant stay next time! Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Emily N., Thank you for sharing your detailed feedback with us. We sincerely apologize that the cleanliness of the room and the shower experience did not meet your expectations. We also regret the inconvenience caused by the shower drainage issue and understand how unpleasant this must have been during your stay. We’ve also noted your feedback regarding the room amenities and Wi-Fi connectivity. These are important areas for us to improve, and we will share your observations with the relevant teams for necessary attention. We’re pleased to know that the water supply was satisfactory and that you received helpful assistance from our reception team. We truly appreciate your feedback and hope to have the opportunity to provide you with a cleaner, more comfortable, and seamless experience in the future. Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Deepak S., Thank you for your wonderful feedback and for your continued loyalty as a valued Platinum member. We’re delighted to know that you had a great overall experience and enjoyed our convenient location, with the mall and cricket stadium just nearby. Your continued support means a great deal to us, and we look forward to welcoming you back for another memorable stay! Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Waseem A., Thank you for your wonderful feedback! We’re delighted to know that, despite your short time at the hotel, you enjoyed the excellent food and experienced such warm and attentive service from our team. We truly appreciate your kind words and are especially pleased to know that our team members went the extra mile to make your experience enjoyable. Your appreciation means a great deal to us and will certainly be shared with the team. We look forward to welcoming you back for a longer and equally memorable stay! Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar

Dear Saurabh D., Thank you for sharing such a wonderful and detailed review! We’re delighted to know that you had a memorable stay with us and enjoyed the complimentary room upgrade, comfortable and well-maintained room, and warm hospitality from our team. It’s wonderful to hear that you enjoyed the variety, freshness, and quality of our breakfast selection as well. Your kind words about our team’s friendly and helpful service are truly appreciated and will be shared with everyone. Thank you for recommending us and for choosing to stay with us. We look forward to welcoming you back to Mercure Lucknow Gomti Nagar for another enjoyable stay! Best Regards, Amit Kapoor General Manager Mercure Lucknow Gomti Nagar