My experience is very good every staff and workers are very polite and everything is good like room, washroom,and food i m very satisfied.

Extremely Disappointing Stay Experience at Mercure Lucknow (22nd - 24th September) Dear Mercure Lucknow Management Team, I am writing to formally express my disappointment and frustration regarding my recent stay at Mercure Lucknow from 22nd September to 24th September. As an Accor Member and a frequent guest of Mercure properties, I expected a professional and comfortable experience. Unfortunately, my stay was marked by repeated service failures, poor coordination, and a lack of attention to guest requests, making it one of the most disappointing hotel experiences I have had. My concerns started even before I entered my room. Upon arrival, I requested an early check-in and clearly communicated that I was willing to pay the applicable charges. However, instead of receiving a clear update, I had to repeatedly follow up with the front desk regarding room availability. Despite multiple discussions and unnecessary waiting, the process was delayed significantly before I was finally allowed to check in after paying the additional charges. The next issue was regarding breakfast. Breakfast was included as part of my booking package. Due to exhaustion from travel, I woke up later than expected and contacted reception at approximately 10:39 AM regarding breakfast. I was informed that breakfast service had ended at 10:00 AM and that no accommodation or alternative arrangement could be provided. While I understand hotel policies, the complete lack of flexibility and guest consideration was disappointing, especially when breakfast was already included in my package. As a result, I ordered breakfast separately from the restaurant. Unfortunately, this became one of the most frustrating parts of my stay. After placing my order for a bread basket, tea, and coffee, I had to wait nearly an hour despite several reminders and follow-ups. When the order finally arrived, multiple items were missing. The tea was already cold and served without sugar. Bread, butter, and coffee were not provided. After requesting the missing items again, bread and butter arrived approximately 15-20 minutes later, while coffee was still forgotten and had to be requested once more. By the time everything arrived, the breakfast was no longer enjoyable, and the entire experience was ruined. To make matters worse, the body wash and conditioner dispensers in my bathroom were empty. I contacted room service and later followed up with reception requesting room cleaning and replenishment of amenities. Despite multiple reminders, my requests appeared to be continuously forgotten. I had to contact reception more than once to seek assistance, yet there was still no sense of urgency or ownership from the staff. Unfortunately, the problems continued on the second day as well. I once again ordered breakfast separately and experienced similar service issues. The special Danish bread I ordered was not provided, and regular bread was sent instead. Butter was missing, the tea was again not served at an appropriate temperature, and further follow-ups were required to complete the order. Experiencing the same mistakes repeatedly on consecutive days suggests a larger service and operational issue rather than a one-time oversight. Additionally, I noticed what appears to be a discrepancy in the restaurant billing. The prices charged in the final bill that I paid at the hotel differed from the prices displayed in the menu at the time of ordering. Given the numerous service issues I had already experienced, this pricing inconsistency raised further concerns regarding transparency and customer trust. I would appreciate clarification and a review of the billed charges. What makes this experience even more disappointing is that we usually choose Mercure for our stays and typically visit a Mercure property at least once every quarter. Our continued preference for the brand has always been based on the service standards and trust associated with Accor. However, after facing repeated delays, incomplete orders, poor housekeeping response, unattended requests, missing amenities, and billing concerns throughout this stay, I am genuinely disappointed. To be completely honest, after this experience, I do not believe I can continue to place the same trust in Mercure that I once did. As a loyal Accor member, I never expected to spend so much of my stay following up on basic services that should have been delivered proactively and professionally. The overall experience has significantly impacted my confidence in the Mercure brand, and at this stage, I am seriously reconsidering whether I will choose Mercure for my future stays. I request that this matter be thoroughly investigated and that I receive a formal response addressing: • The repeated delays and missed guest requests. • The poor handling of breakfast and room service orders. • The lack of housekeeping responsiveness. • The issue of empty bathroom amenities. • The pricing discrepancy between the restaurant menu and the final bill. • The corrective actions being taken to prevent similar experiences for future guests. I hope this feedback is taken seriously and escalated to the appropriate management team. I look forward to receiving your response and an appropriate resolution to the concerns raised above. Kind Regards, Nishkarsh J. Accor Member Stay Period: 22nd September - 24th September Mercure Lucknow Guest

Good stay but could have been better

Had a comfortable stay at mercure Lko, rooms were clean and well maintained… Hotel is in proximity to Phoenix palassio mall. Great ambiance and staff. Will visit again.

Here’s a professional, pointed version that keeps the feedback factual and constructive: Guest Experience at Mercure Lucknow Gomti Nagar As someone from the hospitality industry, I usually notice the finer details of a guest experience. During my recent stay at Mercure Lucknow Gomti Nagar, a few observations were disappointing and fell short of the standards I associate with an Accor property: • Welcome Experience: No water or welcome drink was offered during check-in; the refreshments were kept at a distant corner rather than being proactively offered to the guest. • Room Linen: The bedsheet had a large visible hole, which is particularly concerning for a branded hotel and should ideally be identified during room inspection. • Bathroom Cleanliness: The bathroom floor felt slippery, and the tiles appeared insufficiently scrubbed. • Shower Maintenance: The shower head was leaking continuously, with cold water dripping throughout the shower, making the experience uncomfortable. • Bathroom Amenities: The shower area had shampoo and conditioner, but handwash pump bottle was provided instead of body wash, which is an important basic amenity discrepancy. • Corridor Safety: There was a noticeable gap of approximately ½–1 inch between the carpet and the hard flooring in the corridor. This creates a potential trip hazard and should be addressed promptly.

Great location and staff very helpful too.

Pleasurable

Twice faced issue with 6th floor rooms hence preferred 2nd floor rooms only

The location was excellent, directly facing Phoenix Palassio Mall, and the room was nice, cozy, and comfortable. Initially, I experienced a few service-related hiccups that I felt were unacceptable, especially for a first experience with the Accor group. However, after I raised the concerns, Front Office Manager Ashish Rana personally intervened and helped resolve the issues. Following that, the service improved considerably, and I had a pleasant overall stay.

Recently i Completed 7 Night stay in Hotel ( 1 night in Novotel & 3 Night at Mercure with 2 room per day). Based of these stays, i believe i should have 7 status night but my account currently shows only 4 qualifying Night. could you Please review my recent stays & update the missing status nights accordingly.

All good.

Had a comfortable and safe stay at Mercure Lucknow. Very good location and great value for money! The staff helped us with whatever we needed and made our stay memorable

The hotel is beautiful, with a peaceful and pleasant atmosphere throughout. The room was comfortable and well maintained, and the food was good. The staff were exceptionally courteous, and the room service was prompt and attentive. One thing to note is that although the room is advertised as having a city view, the window currently faces buildings and ongoing construction directly in front, so there isn’t much of a view. Overall, I had a very comfortable and pleasant stay and really appreciated the calm environment and warm hospitality.

Well located and well behavior staff

Pathetic services and the kind of experience we received at reception is highly disappointing as they are unsupportive.

My room 610 was right below the gym and somebody had started dropping heavy weights from morning 6am I could not get good sleep due to this.

Everything was perfect, from Ms. Arpita s hospitality, food quality, Room Cleanliness.. was simply amazing.

I visited the hotel for work. The room was unclean. The bed had ghutka stains and was so unhygienic. It was on the bed right where you keep you head. I also raised a complain but nothing happened, even raised complaint online with photo (Acknowledgment of receipt of your request / #25…) The washroom had bosywash which will not come out of the bottle and you cannot take the bottle out as it is fixed so you stuck in shower and end up having a bad time To top that up when I was getting in the hotel the security was so careless he broke my Stanley bottle and just said sorry, what if I had damaged hotel property by mistake wouldn't I be charged for that. This was the worst experience ever

Would like to stay here again in future visits