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Novotel Lucknow Gomti Nagar Hotel 5 stars

Customer review rating 4.4/5 1,186 reviews

ALLSAFE approved hotel

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Novotel Lucknow Gomti Nagar
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+ 23 Services

Hotel extras

  • Plush open air rooftop bar serving appetizing kebabs, grills and beverages.

  • Unique roof top infinity swimming pool, Spa and fitness center.

  • 30 minutes drive from airport and railway station

  • Meeting spaces with outdoor area to cater to 400 guests

  • 4 food and beverage outlets to treat your taste buds

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lucknow Gomti Nagar

Viraj Khand
Gomti Nagar
226010 lucknow
india

Tel: +9105227157001

Fax: (+91)7800004090

Check-in from 14h00

Check out up to 12h00

  • By plane

    AIRPORT At 23km / 14 miles

  • By plane

    CHAUDHARY CHARAN At 23km / 14 miles - Shuttle paying

  • By plane

    LUCKNOW INTL APT At 23km / 14 miles - Shuttle paying

  • By train

    CHARBAGH At 13km / 8 miles

  • By train

    LUCKNOW JUNCTION At 13km / 8 miles

GPS :26.851704, 81.023912

Our accommodation(s)

Urbanely designed and featuring a host of 5-star amenities, the hotel has 106 rooms comprising of suites, each offering sofa cum bed facilities. Free WIFI, access to fitness centre and the rooftop infinity pool are sure to create a great stay experience.

Superior Room with 1 king size bed and sofa cum bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds and sofa cum bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with Cocktail Hours at the BAR

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: Regional

Indulge yourself with a variety of international, Indian and regional cuisine at Square, our All-Day Dining restaurant.

Lunch

11:00 - 07:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Edge

Type of cuisine: Cafe

Terrace café

THE BAR

Non contractual photo

The sleek and modern bar serves a wide range of cocktails and drinks. The perfect spot to sit, relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Edge Bar

Non contractual photo

Located next to the swimming pool, the bar provides a comfortable atmosphere to catch up with friends and colleagues. It serves a wide range of cocktails, wines, alcoholic drinks and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 160

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Lucknow Gomti Nagar

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,186 reviews

tripadvisor

TripAdvisor Rating 4.5/5

616 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 3.5/5

Aman S. Friends - 25/04/2021 Confirmed reviews ALL

Kindly improve your reception staff .. they didn't get regular customer.

Dear Mr. Aman, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

great stay

Customer review rating 5.0/5

Rajiv Business - 17/04/2021 Confirmed reviews ALL

excellent food and service

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani K. Mall Front Office Manager Novotel Lucknow Gomti Nagar
Customer review rating 2.0/5

Neeraj C. Business - 14/04/2021 Confirmed reviews ALL

Very poor food quality. Although the room was clean and well sanitized, the common areas such as lobby and gallery were extremely unkept. There were soiled plates lying. I stayed for a night but it was not an Accor experience. Extremely disappointed

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Nice Stay

Customer review rating 4.5/5

Avaneesh V. Business - 06/04/2021 Confirmed reviews ALL

Satisfied

Dear Avneesh, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Average experience

TripAdvisor rating 3.0/5

Explore09157671033 03/04/2021 TripAdvisor review

There is total lack of coordination among staffs, we have been harassed. We had cocktail hours and we have been denied to provide after one drink, the staff told that it is welcome drink only, we have been seen that the receptionist made the mistake she provided the welcome drink coupon instead of happy hour, also on the third day we have been asked to pay for one drink as the butler didn't seen the coupon of happy hour. Also we have 30% discount on all services but while we went for the SPA the receptionist didn't able to provide the discount and we had to wait for 15 minutes for the manager to come and confirm. Very bad experience. Also the room service was very slow we have to call twice for any service. We didn't expect a service from a brand like Novotel.

Dear Explore09157671033, Thank you for staying at Novotel Lucknow Gomtinagar and we appreciate you for taking time to share feedback of your stay with us. At Novotel Lucknow, we endeavor to consistently deliver excellent service to all our guests. Incidents like this challenge us to introspect and find permanent solutions in order to constantly keep improving our products and services. We have taken extra steps and training for the staff to ensure seamless coordination while ensuring highest standards of guest satisfaction. Once again I apologize for the inconvenience caused to you and hope you will not allow this experience to forever mark your impression of our hotel. For your future travel plan, please write to out Front Offica Manager at HA8M7-FO@accor.com and we will be delighted to oversee all arrangements of your stay personally. I hope you will give us another opportunity to serve you in the not too distant future. We look forward to welcoming you again soon. Regards,

Leisure holiday

Customer review rating 5.0/5

Neha S. Families - 02/04/2021 Confirmed reviews ALL

Had an amazing time staying here with my daughter. Polite and courteous staff, mouth watering food, beautiful interiors, extremely comfortable room with all required amenities and all COVID related protocols being strictly followed. Poolside is the cherry on the cake with a marvelous dining area by its side. Water was clean and music was played all through to add on to our enjoyment. Breakfast buffet was included in our package and it was delicious with a wide variety and everything being served piping hot!!! It was a memorable experience... we'll be back, very soon

Dear Ms. Neha, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Location is good

Customer review rating 4.0/5

Anonymous Solo - 31/03/2021 Confirmed reviews ALL

Have not experienced anything like this anywhere that the guest have to pay for the bill each time they ask for room service all these bills are settled during checkout also don’t understand why r u guys so finicky to pay the bill for the room also.

Dear Mam, Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. The advance deposit policy is followed at the hotel as a part of certain audit processes. Our apologies if this made your stay uncomfortable. We will surely look at better ways of putting this and implementing this across. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Good Stay

Customer review rating 4.5/5

Dr R. Families - 28/03/2021 Confirmed reviews ALL

Same good feeling with Novotel, It was my first outstation travel with family after a gap of 15 months.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Amazing Stay

Customer review rating 5.0/5

Anirudh K. Families - 27/03/2021 Confirmed reviews ALL

Had a pleasent stay in Novotel during a short trip to Lucknow. The hotel is in close proximity to the mall place and the hotel staff was really helpful throughout.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Good stay

Customer review rating 4.5/5

Anonymous Business - 25/03/2021 Confirmed reviews ALL

It is good hotel with implementing all the protocols of COVID 19

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Great Hotel

Customer review rating 5.0/5

Sourav C. D. Couples - 24/03/2021 Confirmed reviews ALL

Our stay at Novotel was great. The property is well mantained. Staffs are well trained. Overall had a great stay

Dear Mr. Sourav, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Good stay

Customer review rating 5.0/5

Yash R. Families - 22/03/2021 Confirmed reviews ALL

The hotel is luxurious and the services are also very good. Pool is awesome and location is also good.

Dear Mr. Sachin, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Comfortable stY

Customer review rating 4.5/5

Amin S. Business - 21/03/2021 Confirmed reviews ALL

The hotel is located the hospitality enclave of Gomti Nagar, just across Sahara hotel. The room is comfortable, the breakfast is decent, and the hotel is well sanitised. Just 2 things the hotel has to look at, to attend to customers FCFS, and get rid of the foil, under the cap of the shower gel

Dear Amin, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback and I will share your comments with our team. We strive to continuously improve the quality of our services and your inputs surely helps us in going ahead with the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Good Stay

Customer review rating 4.5/5

Rajeev D. Business - 18/03/2021 Confirmed reviews ALL

It is my favorite hotel in Lucknow for business stay. Very well located

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Unexpected series of events

Customer review rating 0.5/5

Chandan Business - 17/03/2021 Confirmed reviews ALL

This hotel should not come under a 5 Star category. Here are my issues with a recent stay: - no stock in room - the room cleaning will knock twice and if u dont respond they will enter the room. Horrible experience. - they forced me to deposit Rs. 2000 or i have to pay for every order placed in room. Which kind of hotel does that? I generally dont write reviews but this was a pathetic experience and cheap behaviour. Accor Group should look into these practices.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Was okay stay

Customer review rating 3.0/5

Priyavansh Families - 15/03/2021 Confirmed reviews ALL

1. Checking was fast and I am happy. 2. Hygiene of room was okay, could see dirt of stiff corners of bathroom. 3. I have had extremely bad experience with security staff, as they have on multiple occasion stopped my guest at the gate as she was riding a two wheeler and did not allow her to park inside the premises, she had to park it outside the premises even after I instructed the security and mentioned ill be checking in. My previous stay similar thing happened I am pained with the ill treatment of the security with my guest. 4. Wasn't happy with the noise I could hear around my room. 5. At buffet table in the morning felt embarrassed as a lady came up to me and told me that I have to pay for the breakfast even though the breakfast was included, later she corrected her mistake, but such mistake are easily avoided. 6.Checkout was again fast, I am happy.

Dear Mr. ,Priyavansh, Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Wonderful stay

Customer review rating 5.0/5

Gautam K. Business - 14/03/2021 Confirmed reviews ALL

Nice Ambiance, good hospitality, trained & caring staff

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Stay

TripAdvisor rating 1.0/5

Mazharkhan090 24/07/2020 TripAdvisor review

Everything was perfect until the incident happened at the mAin gate in the morning .. The valet at the main gate stopped me and asked me the purpose of visiting n didn’t allow me to enter the reception. I guess they should allow the guest to enter atleast the lobby and then the GSA can interrogate . This is something which is unacceptable and not a good mark of a good customer service as a small mistake like this ruins your whole stay and leads to a bad survey

Dear Mr. Khan, Thank you for taking the time to tell us about your recent experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We accept your suggestion and will definitely rework on the process. Looking forward to welcome you back at Novotel Lucknow Gomti Nagar. Warm regards, Novotel Lucknow Gomti Nagar

5 star excellence

TripAdvisor rating 5.0/5

neerajchadha2020 11/03/2020 TripAdvisor review

Me My wife and my 2 friends had a very enjoyable and pleasant stay at your hotel. The breakfast buffet . was the highlight The variety and the quality of the food was of a very high standard.The Chefs and all the other restaurant staff were very friendly,polite and helpful .I will recommend this hotel to all my family and friends. WELL DONE

Dear Mr. Chadha, We are delighted to learn that you enjoyed your recent experience at Novotel Lucknow. it is always encouraging to read that guests are satisfied with our services as it what we strive for every day. We would love to see you again. Warm regards, Novotel Lucknow Gomti Nagar

Each and every idea of interior of rooms is very good.

TripAdvisor rating 5.0/5

Storyteller577151 Business - 21/12/2019 TripAdvisor review

There have been courteous approach by each and every staff of hotel. Ambiance of restaurant was good . Facility for SPA is remarkable. Service by restaurant staff during Break fast have beeen very good.

Our most recent 20 reviews

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