Novotel Lucknow Gomti Nagar 5 stars

Customer review rating (ALL Rating) 4.0/5 607 reviews

Novotel Lucknow Gomti Nagar - Image 1
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Description

Hotel extras

  • Plush open-air restobar- The Street Republic, serving appetizing kebabs, grills and beverages.

  • Unique roof top infinity swimming pool, Spa and fitness center.

  • Unveil Exclusive Haven, go to destination for a truly pet friendly hotel experience in town.

  • Meeting spaces with outdoor area to cater to 400 guests

  • 4 food and beverage outlets to treat your taste buds

Our accommodation(s)

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Room 1

Hotel location

Novotel Lucknow Gomti Nagar

Viraj Khand, Gomti Nagar
226010 LUCKNOW
India

GPS:26.851704, 81.023912

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  607 reviews

Customer review rating 4.0/5

Umang R. Solo - Confirmed reviews ALL

Dear Mr. R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Lucknow Gomti Nagar. We are pleased to hear that you found your stay comfortable and enjoyed the culinary offerings of our in-house restaurants. I appreciate your constructive comments regarding the warmth of our staff interactions. We strive to create a welcoming atmosphere for all our guests, and your observations will be taken into consideration for future training. Furthermore, I acknowledge your feedback regarding room service and the availability of basic amenities, and we will work towards enhancing this aspect of our service. Regarding your Accor Live Limitless elite status, I understand the importance of recognition for our loyal members. Your feedback is valuable, and I will ensure it is communicated to the relevant team to improve our acknowledgment process. We look forward to welcoming you back for an even better experience in the future. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Customer review rating 0.5/5

Dhanraj K. Couples - Confirmed reviews ALL

Dear Mr. K., Thank you for your feedback regarding your recent stay with us. I apologize for the inconveniences you experienced, particularly the noise from the corporate event and the busy lifts. We strive to provide a peaceful environment, and I regret that this was not your experience. Regarding the lounge, I appreciate your suggestions for lactose-free options and will take them into consideration. Additionally, I am sorry for the confusion about lounge access and will ensure our team is better informed. Your comments are valuable to us as we work towards improving our services. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Customer review rating 5.0/5

Aruni D. Business - Confirmed reviews ALL

Dear Ms. D., Thank you for your positive feedback regarding your recent stay. We appreciate your comments about the comfort of our hotel, even though our location may be a bit distant from the city center. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Customer review rating 5.0/5

Gyan C. S. Families - Confirmed reviews ALL

Dear Mr. S., Thank you for your kind words regarding your recent stay at Novotel Lucknow Gomti Nagar. We are delighted to hear that you and your family had a wonderful experience and found our location, cleanliness, and staff service to your satisfaction. It is always a pleasure to know that our efforts to provide a comfortable environment are appreciated. We look forward to welcoming you back for another enjoyable stay in the near future. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Customer review rating 0.5/5

Shuchi S. Business - Confirmed reviews ALL

Dear Ms. S., First and foremost, please accept our sincere apologies for the delay in responding to your email. We regret that your concerns were not acknowledged sooner, and we truly appreciate you taking the time to share your valuable feedback. We are deeply sorry to learn that your stay did not meet your expectations and fell short of the standards you associate with Novotel. It is particularly disappointing to know that your dining experience, despite being included in your MAP package, left you feeling dissatisfied. After carefully reviewing the situation, we identified the root cause of the issue. Due to an unexpected technical error on our booking platform, our restaurant was inadvertently overbooked. As a result, we had to temporarily relocate dinner service for our in-house guests to the Celebration Hall in the Upper Basement. We fully understand that this alternative arrangement did not provide the ambience, comfort, and privacy that you rightfully expected. We sincerely regret that the location, seating arrangement, and overall dining atmosphere negatively impacted your experience. While this was an unforeseen operational challenge, we acknowledge that it does not diminish the disappointment you experienced, and for that, we offer our heartfelt apologies. We are equally concerned to learn that this experience led you to shorten your stay and check out earlier than planned. This is certainly not the impression we strive to create for our valued guests. Please be assured that we have reviewed the incident internally and have implemented additional measures to prevent such situations from recurring. Your feedback has been shared with our management team as it serves as an important opportunity to improve our guest experience. We truly value your patronage and hope you will consider giving us another opportunity to restore your confidence in Novotel. We would be grateful for the chance to provide you with the seamless and memorable experience that our guests rightfully expect. Once again, please accept our sincere apologies, and thank you for bringing this matter to our attention. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Other web-users rate our hotel

  • 244 reviews 9.5/10 Location
  • 1,398 reviews 9.1/10 Room
  • 3,012 reviews 9.3/10 Service
  • 941 reviews 9.3/10 Cleanliness
  • 619 reviews 9.6/10 Breakfast
  • 325 reviews 7.7/10 Comfort
  • 289 reviews 8.8/10 Amenities
  • 72 reviews 9/10 Pool

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