Grand Mercure Yatsugatake Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.9/5 1,030 reviews

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Grand Mercure Yatsugatake Resort & Spa - Image 1
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8240-1039, Nishiide, Oizumi cho Hokuto shi, 409-1501 YAMANASHI, Japan

Description

Hotel extras

  • Enjoy our picturesque, modern hotel with views of the Yatsugatake Mountains.

  • Enjoy comprehensive facilities for children in our family-friendly hotel in Yatsugatake.

  • Book a stargazing tour at night and see if you can spot constellations and shooting stars.

  • Rooms and suites at our luxury hotel in Yatsugatake enjoy sweeping mountain views.

  • Our buffet restaurant uses local Yamanashi ingredients to create a fresh seasonal menu.

Our accommodation(s)

Hotel location

Grand Mercure Yatsugatake Resort & Spa

8240-1039, Nishiide, Oizumi cho Hokuto shi
409-1501 YAMANASHI
Japan

GPS:35.88843, 138.40781

Telephone
Fax +81 551-38-2961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le Sensoriel

Le Sensoriel is our signature buffet restaurant, which serves an ever-changing menu made with locally sourced ingredients. The wide choice of dishes makes it among the best restaurants in Yatsugatake, with diners enjoying the mountain views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,030 reviews

Customer review rating 4.0/5

Konstantin F. Families - Confirmed reviews ALL

Great hotel for kids, with plenty of activities for them. The breakfast and dinner areas with food were overcrowded, and many people were in a rush due to the time limits. Some items were not replenished during the last time slot, which reduced the assortment. Good selection of drinks and alcohol. Unfortunately, there was nowhere for parents to spend time in the late evening. Extending the lounge hours to at least 1 a.m. would be helpful(even without drinks/snacks), as there is currently no place to sit and talk once the children are asleep. Please consider this points for improvement 1. No place for parents to sit and talk after 11 p.m. 2. Please extend the opening hours during the day for the B1 children’s playground and the onsen. The current schedule is not convenient for guests staying multiple nights — from 10/11 a.m. to 3 p.m. they cannot use these facilities, which is uncomfortable, especially when the purpose of a two-night stay is to have a full day of fun after the first night.

Customer review rating 5.0/5

Shu L. C. L. Families - Confirmed reviews ALL

Staff were friendly and could speak English very well. The male staff at reception explained the details of the place, e.g. breakfast, bath, where each area was located. I lost an item at the bath and the reception had it neatly labelled where they found it. I was very impressed! At breakfast, staff kept a table for our group of 8, they put cutleries and trays at each of our seat, it was so convenient and welcoming! Food was fantastic! The lady serving the salmon eggs benedict even informed it would take slightly longer as they were redoing a batch of muffin bottoms. Staff at breakfast were very friendly as well. When asked to refill the red bean spread, the male staff at the bread area went out to refill it immediately. Although it was crowded at breakfast, you do not have to queue up long before you take your food. The room was big, spacious and clean. It had a great view of Mount Fuji. The lounge staff were friendly as well. There was a good spread of snacks, drinks and ice cream. It was a great stay.

Customer review rating 4.5/5

Laura B. Families - Confirmed reviews ALL

It was our second time at the hotel, the indoor playground is fantastic, also very nice public bath and relaxing area. Only one hour for breakfast was a bit stressful with two kids

Customer review rating 2.0/5

Peter S. Families - Confirmed reviews ALL

Very strange hotel, weird opening times and closing times of things like children’s library, executive lounge. Onsen was good but not having towels there is a low quality move. Even though booked for three persons no extra towels in room, can’t call to front desk have to go and retrieve yourself. Extra pillows requested but provided 1 dirty one and one without a pillow case.

Customer review rating 5.0/5

Sasitorn R. Families - Confirmed reviews ALL

We arrived at late night. The reception is really friendly and welcome. One thing is the room in low floor is quite old. Others is good

Other web-users rate our hotel

  • 583 reviews 6.4/10 Location
  • 2,004 reviews 7/10 Room
  • 1,947 reviews 5.8/10 Service
  • 30 reviews 7.3/10 WiFi
  • 2,580 reviews 7.4/10 Food
  • 2,057 reviews 7.6/10 Amenities
  • 1,415 reviews 7.2/10 Vibe
  • 702 reviews 4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.