Grand Mercure Yatsugatake Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 2,121 reviews

Best price
guarantee
Grand Mercure Yatsugatake Resort & Spa - Image 1
Grand Mercure Yatsugatake Resort & Spa - Image 2
Grand Mercure Yatsugatake Resort & Spa - Image 3
Grand Mercure Yatsugatake Resort & Spa - Image 4
8240-1039, Nishiide, Oizumi cho Hokuto shi, 409-1501 YAMANASHI, Japan

Description

Hotel extras

  • The B1F activity area features Mori no 8, Kids Mountain, table tennis, and more for all ages.

  • Stay in our Executive Rooms with lounge access, local wines, snacks, and a relaxing ambiance.

  • Enjoy stunning views from Yatsugatake SoRa Deck and stargazing under the highland night sky.

  • Enjoy an all-inclusive stay with hot springs, local buffet dining, and lounge refreshments.

  • The 3F family area offers Forest Lounge, play zones, activity rooms, and space to relax.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 single beds and 1 sofa bed

Photo out of - Standard Room with 2 single beds and 1 sofa bed

Standard Room 36㎡ with 2 single beds and 1 sofa bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
5
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • 5 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
  • Views: Mountain view
See availabilities

Standard Room 54㎡ with 2 single beds and 2 futon beds, Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
7
Area
From 54 m² / 581 sq ft

Bedding

Single bed(s) x2

Futon(s) x2

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Executive Family Room 36m² with 2 single beds and 1 trundle bed, Mountain view. Projector, TV, Wi-Fi, refrigerator, bathtub & shower, safe. Family amenities provided. Non-smoking. Executive lounge access included.

  • Views:

    Mountain view

Max. number of persons
6
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Bathroom

See availabilities

Standard room 36m² with 2 single beds,3 futon beds, beautiful Modern Japanese Style Room, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

Max. number of persons
8
Area
From 36 m² / 387 sq ft

Bedding

Futon(s) x3

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Classic Room 36㎡ with 2 single beds, 1 sofa bed, 1 extra bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
8
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Classic Room 36㎡ with 2 single beds and 2 futon beds, Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
7
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Futon(s) x2

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Classic Room 36 m2 with 2 single beds and 3 futon beds,Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
8
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Futon(s) x3

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Classic Room 36㎡ with 2 single beds and 1 sofa bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
5
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Classic Room 36㎡ with 2 single beds and 1 extra bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
5
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Classic Room 36㎡ with 2 single beds, 1 sofa bed, 1 extra bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
6
Area
From 36 m² / 387 sq ft

Bedding

Single sofa bed(s) x1

Single bed(s) x2

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Executive Family Suite, Japanese-Western style, 2 single beds and 4 futon beds, Mountain view

Photo out of - Executive Family Suite, Japanese-Western style, 2 single beds and 4 futon beds, Mountain view

Executive Family Suite 72m² with 2 single beds and 4 futon beds, beautiful Mountain view Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the Executive lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
9
Area
From 72 m² / 775 sq ft

Bedding

Single bed(s) x2

Futon(s) x4

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Executive Suite with 2 single beds, Mountain view

Photo out of - Executive Suite with 2 single beds, Mountain view

Executive Suite 144㎡ with 2 single beds, beautiful Mountain view ,TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the Executive lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 144 m² / 1550 sq ft

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Grand Mercure Yatsugatake Resort & Spa

8240-1039, Nishiide, Oizumi cho Hokuto shi
409-1501 YAMANASHI
Japan

GPS:35.88843, 138.40781

Telephone
Fax +81 551-38-2961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 250 rooms
  • One room for people with reduced mobility
  • 250 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Japanese

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Catering

4 Restaurants

Breakfast

  • Buffet

Business

4 Meeting rooms

Sports and leisure

Table tennis

  • On site
  • On site

Executive Lounge

Photo out of - Executive Lounge

A refined space where guests staying in the executive rooms and suites can unwind while sampling curated offerings, including local alcoholic and non-alcoholic beverages, sweets and savory snacks. Social Evening 15:00-18:00/Night Cap 21:00-23:00

Cooking style
Other cooking style

Other informations

Accommodate food

  • Light menu

A refined space where guests staying in the executive rooms and suites can unwind while sampling curated offerings, including local alcoholic and non-alcoholic beverages, sweets and savory snacks. Social Evening 15:00-18:00/Night Cap 21:00-23:00

Relax with a selection of alcoholic and non-alcoholic beverages and snacks in the complimentary lounge. Social Evening 15:00-18:00/Night Cap 21:00-23:00

Combining a comfortable Japanese tatami space, library with over 4,000 books, a play area and a selection of drinks and snacks, MORI NO LOUNGE is the perfect relaxation space for the whole family. Open14:00-20:00/Food & Beverage 15:00-18:00

At our Yatsugatake onsen resort, enjoy the healing combination of mountain air and hot spring indoor and outdoor public baths. Our open-air hot spring rock bath is surrounded by lush greenery and the indoor bath has beautiful views of the landscape.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,121 reviews

Customer review rating 5.0/5

Minako H. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Andrey K. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Zhiyu W. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Ming Y. Y. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Trinita J. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Andrey K. Families - Confirmed reviews ALL

I was genuinely surprised by the relatively low Google Maps rating because this has been one of the best hotel stays we’ve ever had. The facilities are outstanding, especially for families with children. The hotel has clearly been designed with kids in mind, and there are so many activities to keep them entertained. The location is also excellent, with plenty of attractions just a short drive away. The only “problem” was that our kids wanted to stay there forever! 😊

Customer review rating 1.5/5

Zhiyu W. Families - Confirmed reviews ALL

Generally Comfortable stay, location is good starting point for sightseeing. However, the check in was a mess. overcrowded queues, no recognition of gold status, check in staff was seemingly untrained an unprepared. very bad expression.

Customer review rating 5.0/5

Ming Y. Y. Families - Confirmed reviews ALL

Five stars experience from 4 stars facilities, thanks to the extremely well managed hotel team. Crowd management and logistics are excellent. Delicate attention to every detail surprises me even as a seasoned traveller. Children facilities are top class.

Customer review rating 3.5/5

Trinita J. Families - Confirmed reviews ALL

I stayed with my family for one night in a traditional Japanese room.

Customer review rating 4.5/5

Ka W. W. Families - Confirmed reviews ALL

My 2 years old daughter enjoyed the kids facility so much and she had a great time. It will be better if the snack time period on 3/F is longer with more healthier options for toddlers, eg cheese sticks, cherry tomatoes, banana. The outdoor onsen was a genuine surprise and love it ! There are rooms for improvement for dinner and breakfast buffet.

Customer review rating 3.5/5

Chen Y. Families - Confirmed reviews ALL

We had an amazing time during our stay. The baths were never crowded, the executive lounge was cozy, and the play areas were fun. It would have been a different story if we stayed during high seasons. Judging by other reviews, having to wait in line for everything like drinks, showers, slides, and more, would be extremely stressful. It was not crowded when we stayed, but it was far from empty. And breakfast was already busy enough. I don't recommend staying here during school vacations.

Customer review rating 4.5/5

Chye L. C. Couples - Confirmed reviews ALL

Had a lovely one night stay. Ms Kutahara checked us in and was very detailed in her explanation of facilities. Breakfast was deliciously with lots of variety. The views from breakfast room was amazing. Hot springs was spacious. The executive lounge was enjoyable and we had the pleasure to meet Ms Kazue who served us.

Customer review rating 3.5/5

Yong C. A. T. Families - Confirmed reviews ALL

It's good to be back.

Customer review rating 5.0/5

Natkirin M. Friends - Confirmed reviews ALL

Nice & cozy place. Feel like home.

Customer review rating 5.0/5

Ying H. T. Families - Confirmed reviews ALL

Room was very comfortable, Food was great, onsen and lounge and kids playground were great.

Customer review rating 4.5/5

Chien Y. D. T. Families - Confirmed reviews ALL

Amazing hotel to stay in. they have a HUGE basement playground. a FEW lounges. a FEW playrooms for kids. they even have a daily star observation at 8pm to 930pm. the Taiwanese staff was very helpful to us. the only downside is the breakfast. there is a limited timeslot of 1 hour. its hard for family with kids especially they are on "rubber band timing". But overall this hotel is easily one of the best hotels. 3

Customer review rating 2.5/5

Sharon O. Families - Confirmed reviews ALL

The hotel boasts loads of child / family friendly facilities that caters to kids of all ages. The playground is new and huge. However the rooms are quite dated and in need of refurbishment. The beds are also not very comfortable.

Customer review rating 5.0/5

Christina B. Families - Confirmed reviews ALL

Wonderful room and very good service!

Customer review rating 5.0/5

Jieyi W. Families - Confirmed reviews ALL

Great

Customer review rating 5.0/5

Kazuhiro Y. Families - Confirmed reviews ALL

Great family stay for all ages! We stayed for 3 nights with 2 adults and 4 children (ranging from 0 to 10 years old). The hotel has fantastic play areas that kept all the kids entertained, regardless of their age. Both the breakfast and dinner buffets offered a huge variety of delicious options—we were truly spoiled for choice! We also loved the "Mori no Lounge" (Forest Lounge) and the play area on the 3rd floor; they had a wonderful, cozy atmosphere. Highly recommended for families!

Customer review rating 4.5/5

Julie S. A. N. Families - Confirmed reviews ALL

Loved this place. My hubby, son and I rated that our experience at Grand Mercure topped our overall stay in various places in Japan. It, of course, has some flaws but they were overcome with amazing staffs who really cared for us. The facade of the hotel fooled us. We thought it’d be “not a very nice place” but the inside threw our caution away. The room assigned to us was huge but as we were facing the sun in the afternoon, the room was warm and it felt like the aircon wasn’t working. The front desk (I’m sorry I didn’t get her name), helped by showing us another room that had a sofa bed as an extra bed. I didn’t like the idea of sleeping on a sofa bed so I rejected it. They then gave me another solution by providing us a fan and that proved to very helpful. They were so attentive. I am very grateful for their help and suggestions. The next 2 nights we had rain and were in the midst of the clouds. So it was nice and cooling. One suggestion. - please put up a bigger signage for guests to find your place. It is very easy to miss the sharp turn and weird road leading to your hotel. We thought we were at the wrong roads until we saw the hotel. The breakfast spread was really good. But as one who doesn’t like noise, it can be very noisy as the hotel tends to attract guests with young children and also bus loads of tourists (on one night we saw 8 large coach buses). We didn’t use the onsen as we weren’t used to the public bath with so many people around. The bath tub in the room was amazing and I bought some “onsen/hotspring bath salts to emulate hot springs water. So that did help. The executive lounge was also a plus for us. We didn’t get to see stars cos of the weather but it’s ok. We loved the misty atmosphere. My daughter gifted me a gold membership though I was already a silver member. I am very grateful to her and son-in-law for this wonderful gift. The one thing bad is that I couldn’t get the free 2 nights stay. Not all the hotels offered the free 2 nights stay and Grand Mercury Yatsugatake was one of them. The sales personnel should clarify this to my daughter. 1st shout out to the wonderful staffs who helped make my day by decorating one of the beds with a surprise “Birthday Cake” made out of towels and the bed was strewn with petals. Amazing creative thinking. Thank you so much!! I took the ribbons, birthday card & gift (washi tapes) and decor home with me to remember this special occasion. A big shout out to Muto-san (reservations) Moto-san and 2 other ladies at front desk. Also want to recognise the staffs at the restaurant, executive lounge, onsen lounge and housekeeping team. All were professional and attentive. We also want to thank all the staffs who kept the children’s section so clean. We saw an elderly woman, sweeping and cleaning every edge and corner when we visited the 3rd floor. Amazing culture and respect to the elderly folks who are still working. Thank you to all for a very wonderful experience.

Customer review rating 5.0/5

Phatchathep E. Couples - Confirmed reviews ALL

Very cozy , nice staff , love this land , i recommend ❤️

Customer review rating 2.0/5

Parker A. Families - Confirmed reviews ALL

There were two issues I faced during my stay. The room we stayed in was quite hot. We set the thermostat to a lower temperature and turned on the fan to high, but it would not blow any air. Eventually, we opened the window to cool things down, but this caused some of our allergies to be aggravated. The second issue was the wifi in the room. I have silver level status and so I opted for the "high-speed" wifi option. However, the quality and speed of the internet was terribly slow and I wasn't able to effectively do work in the room.

Customer review rating 4.5/5

Juan P. V. Solo - Confirmed reviews ALL

The hotel is not quite what I expected. That said, each and every member of the staff helped make my stay a rather enjoyable one. Thank you, Lee and Muto, and everyone at the front desk, the breakfast buffet team, and the cleaning staff. I truly appreciate your time and kind attitude.

Other web-users rate our hotel

  • 825 reviews 6.8/10 Location
  • 2,718 reviews 7/10 Room
  • 2,476 reviews 6.5/10 Service
  • 32 reviews 6/10 WiFi
  • 3,508 reviews 7.7/10 Food
  • 2,991 reviews 7.9/10 Amenities
  • 984 reviews 4.1/10 Cleanliness
  • 776 reviews 8.2/10 Bar

Powered by Trustyou

Frequently asked questions