Grand Mercure Yatsugatake Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.7/5 209 reviews

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Grand Mercure Yatsugatake Resort & Spa - Image 1
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Grand Mercure Yatsugatake Resort & Spa - Image 4
8240-1039, Nishiide, Oizumi cho Hokuto shi, 409-1501 YAMANASHI, Japan

Description

Hotel extras

Grand Mercure Yatsugatake is located in a mountainous land, with beautiful scenery. Since it has its own observatory, you can explore the stars from close up.　The hotel is equipped with all-weather activity facilities for family fun.

Our accommodation(s)

Hotel location

Grand Mercure Yatsugatake Resort & Spa

8240-1039, Nishiide, Oizumi cho Hokuto shi
409-1501 YAMANASHI
Japan

GPS:35.88843, 138.40781

Telephone
Fax +81 551-38-2961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le SENSORIEL

Enjoy a delightful time gathered around a table with friends and family who share similar interests.We provide a diverse selection of exquisite dishes.Indulge in the delectable creations prepared by our talented chefs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  209 reviews

Overall okay, good for kids, many areas for improvement

Customer review rating 3.5/5

M. M. Families - Confirmed reviews ALL

A family of 6 including two children spent two nights over a long weekend in November. Intrigued by an Instagram posting, my family decided to spend the long weekend at the hotel, hoping the children would have a great time at the children's facility called 'M. no 8'. Our children had a lot of fun playing in the area in the morning, afternoon, and just before dinner. Understanding the fact the hotel has been renovated by a Japanese property manager, it appeared as if some floors, especially ours, are still in need of further renovation. Our check-in process was handled by one of the junior staff and she didn't quite understand what we were asking for as we wanted to stay closer to each other. We have two rooms booked, one on the 3rd floor where only the tatami rooms are available, and another on the 7th floor where it's fully renovated. We asked for another floor and the front desk staff ended up finding one that's on the 2nd floor but it was not a renovated room and the condition was quite poor, to be honest. Many areas for improvement and will mention in the further comments section. Definitely a visit for a family with kids but not too sure whether we would visit again in the future.

Thank you very much for taking the time to share your detailed feedback with us. We are glad to hear that your children enjoyed their time at the children's facility "M. no 8" and had fun during your stay. We understand how important it is to create a memorable experience for families, and we’re pleased to know that aspect of your visit was enjoyable. However, we also deeply apologize for the issues you encountered during your stay, particularly with the condition of the room and the check-in process. We regret that your assigned room did not meet expectations. In addition, we are sorry to hear that the room condition on the 2nd floor did not meet your standards. We understand that the quality of the rooms is a key factor in a comfortable stay, and we are working hard to address these areas that need attention. Thank you again for your valuable feedback, and we hope to have the chance to welcome you back under better circumstances. Sincerely yours, Grand Mercure Yatsugatake Resort & Spa

Proposals for Improving Hotel and Restaurant Reservation Systems

Customer review rating 3.0/5

Anonymous M. I. H. 4. Families - Confirmed reviews ALL

Our group of 11, including 3 children and 8 adults, had a wonderful stay at your facility. The children’s play area, "Mori no 8," was a huge hit with the kids, who were perfectly engaged with the equipment's just-right difficulty level. Thanks to parents' attentiveness, there were few serious rule violations. The food was delicious, and our elderly guests enjoyed spending time with their grandchildren. However, I would like to suggest a few improvements. First, regarding the reservation system, the concept of an all-inclusive stay seems inconsistent with the option to choose separate breakfast and dinner plans. Upon arrival, we were informed that our dinner reservation had not been made and would incur an additional fee. When we mentioned this, we were disappointed to hear that the company's non-Japanese ownership prevented them from implementing our suggestions. I would appreciate it if the reservation system could be made more user-friendly, perhaps by consolidating all meals into a single, inclusive plan. Additionally, I would like to request a reservation system for meals. The current wait to enter the dining area is discouraging, as guests are uncertain whether they should join the line. A system that allocates specific time slots and party sizes upon booking or check-i. would allow guests to enjoy their meals without feeling rushed or overwhelmed by crowds. Thank you for considering these suggestions.

Thank you for sharing your experience with us. We are delighted to hear that your group of 11, including the children, had a wonderful stay and that "Mori no 8" was such a hit! It's great to know the kids were engaged and enjoying themselves, while the food and atmosphere catered well to all ages. We apologize for the confusion about the all-inclusive explanation. The plan with dinner and breakfast is an all-inclusive plan, the plan with breakfast does not include dinner, and the overnight plan without meals does not include meals. I'm very sorry that it was difficult to understand that point. Thank you once again for your valuable input. We hope to welcome you and your group back i. the future, where we aim to provide an even better experience. Sincerely yours, Grand Mercure Yatsugatake Resort &Spa

Too crowded

Customer review rating 3.5/5

A. Families - Confirmed reviews ALL

A very good maintained hotel with excellent F &B services The kids are very happy and they enjoyed so much with the facilities. However, there are too many people a so we need to wait for an hour to get seated in the restaurant. The choice of food is comprehensive and the drinks are with a wide variety. The queue up time is really a bit disappointed The room is a bit small but still acceptable It is a lit bit worn out .maybe need some maintainence I was also disappointed I booked through your app and at the time I checked in They couldn’t find my booking So embarrassed with many people were waiting at the back I remembered I paid when I booked But staff said the credit card system is not working and it didn’t charge I m fro. Hong Kong and I could not check at that time Feeling a bit mysterious as I m making the advanced booking with prepayment But they said I didn’t pay

Thank you very much for staying with us. We are very pleased to hear that you enjoyed our all-weather play equipment. All of our staff are pleased that we were able to provide the perfect environment for traveling with children. We apologize for the wait while you were dining at the restaurant. We also apologize for any inconvenience caused with the payment method. We will continue to value our customers' opinions and strive to provide even better service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Yatsugatake Resort & Spa Web & Marketing

Good Stay

Customer review rating 5.0/5

Norman Families - Confirmed reviews ALL

The new room was clean and tidy, just a bit long drive from Tokyo but good spot to else where from the hotel

We very much appreciate your comments regarding your stay at the Grand Mercure Yatsugatake Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Yatsugatake Resort & Spa

Not for adults guests.

Customer review rating 1.0/5

Hiroe Families - Confirmed reviews ALL

It advertises as 4 star hotel but I felt like staying cheap motels for family use. Many dissapointemnts. * Long lines for check-in, I think its because so many people in lounge WAITING for free drinks and snack, that is actually limited selection that was almost insulting. when you check in a nice hotel as it was advertised, the last thing you want is to line up for some cheap drinks. I did not even go and look what is available because its so crowded. * Not enough staff, and most of staff are NOT trained well for customer service. They do not talk properly, they do not know how to even deal with customers. * GIft shop is closed and shutterd when check in time, which makes a front lobby dark and I felt like we are in the abandoned shopping market. I do not understand why this hotel cannot even have ONE person at the gift shop so that at leaset customer can shop when THEY want to shop. * Please do not call this hotel ' ALL INCLUSIVE' that is totally mislead. Just because they serve some drinks free in limited time and serve little snack like gummy and candy they are just for small children, nothing for adult custmer. And looking at kids and people lining up for those cheap treats made me feel like we are all poor people, almost insulting. * THere is no cafe or real lounge that is unreal for hotel. * Restaurant is set in 2 rooms and hard to find food. Also having custmer wait so long for the buffet meal was also humiliating. At the end it was almost amusing experinece, I have stayed MANY hotels before but this was one of the worst in terms of image/expectation/value. There are lots of things to improve for your brand name.

Thank you for taking the time to tell us about your experience at the Grand Mercure Yatsugatake Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grand Mercure Yatsugatake Resort & Spa

Other web-users rate our hotel

  • 309 reviews 6.7/10 Location
  • 1,109 reviews 7.4/10 Room
  • 1,028 reviews 5.8/10 Service
  • 18 reviews 4.7/10 WiFi
  • 1,383 reviews 8/10 Food
  • 851 reviews 7.3/10 Amenities
  • 352 reviews 8.2/10 Breakfast
  • 320 reviews 4.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.