Mercure Nagano Matsushiro Resort & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 1,735 reviews

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Description

Hotel extras

  • Our resort hotel in Nagano Matsushiro is the ideal base to explore historic Nagano.

  • Set close to the mountains, many of our spacious rooms and suites have mountain views.

  • A great hotel for families in Nagano, with large rooms and a warm welcome.

  • Relax at our hot spring hotel in Nagano with outdoor onsen bath and indoor public bath.

  • Ideal location for meetings and events. We can host up to 1080 people in our conference rooms.

Our accommodation(s)

Hotel location

Mercure Nagano Matsushiro Resort & Spa

1372-1 Nishiderao, Matsushiromachi, Naganoshi
381-1215 NAGANO
Japan

GPS:36.57161, 138.20062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,735 reviews

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Please upgrade your TV.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your valuable feedback. We are delighted to hear that you enjoyed the quiet environment of your room. Providing a peaceful and relaxing stay for our guests is very important to us, and we are pleased that this contributed to your comfort. At the same time, we sincerely apologize for any inconvenience caused by the television. We understand that room amenities are an important part of a comfortable stay, and we regret that the equipment did not meet your expectations. Your comments have been taken seriously and will be used as a reference for future improvements, so that all guests can enjoy a more comfortable environment. We will continue to strive to offer a hotel experience that combines a serene atmosphere with well-appointed facilities. We sincerely hope to welcome you back to Mercure Nagano Matsushiro Resort & Spa on your next visit to Nagano for another relaxing and enjoyable stay. Our team looks forward to seeing you again.

Customer review rating 4.0/5

Grace R. H. Families - Confirmed reviews ALL

We needed to change hotels in a hurry and at the last minute (previous hotel in Myoko had no working heat or hot water - in February!) and the booking and check in process was simple and stress free when we were very stressed, and the hotel had ample parking, very comfy rooms, lovely onsen and excellent service. The nightly lounge drinks were excellent - a great way to mingle with other guests. My only criticism as a visiting westerner was that the breakfast lacked some of the usual western options commonly available at other hotels in Japan (even in hotels in Nagano), such as an omelette/egg station or bacon (I happily eat the Asian breakfast options but over a seven day stay I did miss those 'comfort' options).

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your detailed feedback. We are delighted to hear that your last-minute stay went smoothly, and that our spacious rooms, onsen, ample parking, and lounge drinks helped provide some comfort during a stressful time. Your kind words regarding our service and hospitality are greatly appreciated and a source of encouragement for our team. We apologize for the limited Western-style breakfast options and understand how additional choices such as an omelette station or bacon could have enhanced your experience. We will continue to review our breakfast offerings to provide a more satisfying variety for all our guests. We look forward to welcoming you back to Mercure Nagano Matsushiro Resort & Spa on your next visit to Nagano, where you can again enjoy our onsen, lounge, and comfortable rooms. Our team sincerely looks forward to seeing you.

Customer review rating 4.0/5

Lena T. Families - Confirmed reviews ALL

Good service from front desk. Appreciate the nite cap at the hotel lounge with snacks and drinks. Hotel front, lobby etc is nice and clean.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your feedback. We are delighted to hear that you found our hotel facilities clean and the rooms cozy, and that you enjoyed the service from our front desk. We are also pleased that you appreciated the nightcap at our hotel lounge with snacks and drinks, and that the lobby and front area contributed to a comfortable stay. Your kind words encourage us to continue providing a welcoming and enjoyable environment for all our guests. We look forward to welcoming you back on your next visit to Nagano for another relaxing and pleasant stay.

Customer review rating 4.5/5

Serena C. E. Couples - Confirmed reviews ALL

We had a fantastic 1 night stay at the mecure. I was able to get a last minute deal for a great price, and was still offered an upgrade with my accor membership. The onsen was impressive, with a hot sauna and large pool areas , and the breakfast buffet was more than we expected with freshly prepared and hot food. The rooms themselves were the only let down, the tempature was hard to control and windows didn't open wide enough to cool down, very hard matresses (which suit some) and only 1 soft pillow provided (we found more pillows in cupboards on checkout), as stated in the reviews, the decor is dated and worn, although huge rooms and mountain views. Also plenty of parking and very friendly and accommodating staff.

Dear Guest, Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your detailed feedback. We are delighted to hear that you enjoyed many aspects of your stay, including our onsen, sauna, spacious pool areas, and breakfast buffet. We are also pleased that your last-minute booking and Accor membership upgrade contributed to a satisfying experience. At the same time, we sincerely apologize for any inconvenience caused by the room temperature control, window opening, mattress firmness, limited pillows, and the dated decor. Your comments are very valuable to us and will be used to improve our rooms to ensure a more comfortable stay for our guests in the future. We are encouraged by your kind words regarding the spacious rooms with mountain views, ample parking, and the friendly and accommodating staff. We will continue to strive to provide a pleasant and comfortable experience for all our guests, and we sincerely hope to welcome you back to Mercure Nagano Matsushiro Resort & Spa on your next visit to Nagano. Sincerely, Mercure Nagano Matsushiro Resort & Spa Team

Customer review rating 4.5/5

Erika A. M. Friends - Confirmed reviews ALL

We had a wonderful stay. Shuttle bus from the station is a huge help since we have a luggage. It would be great if the timing of the bus can be extended as the bus stop near the hotel is a bit dark. The onsen and lounge made the stay even more better.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your feedback. We are delighted to hear that you had a wonderful stay and that our shuttle bus from the station, the onsen, and the lounge added to your enjoyment. Your comments regarding the bus stop near the hotel and the timing are very helpful, and we will consider ways to improve the convenience and safety for our guests. We look forward to welcoming you again on your next visit to Nagano and providing another comfortable and enjoyable stay.

Other web-users rate our hotel

  • 1,245 reviews 7.7/10 Location
  • 2,995 reviews 7.4/10 Room
  • 2,556 reviews 6.1/10 Service
  • 61 reviews 4.3/10 WiFi
  • 3,133 reviews 7.6/10 Food
  • 1,238 reviews 8.5/10 Breakfast
  • 920 reviews 6.4/10 Cleanliness
  • 766 reviews 8/10 Bar

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