Mercure Nagano Matsushiro Resort & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 2,274 reviews

Mercure Nagano Matsushiro Resort & Spa - Image 1
Mercure Nagano Matsushiro Resort & Spa - Image 2
Mercure Nagano Matsushiro Resort & Spa - Image 3
Mercure Nagano Matsushiro Resort & Spa - Image 4

Description

Hotel extras

  • Our resort hotel in Nagano Matsushiro is the ideal base to explore historic Nagano.

  • Set close to the mountains, many of our spacious rooms and suites have mountain views.

  • A great hotel for families in Nagano, with large rooms and a warm welcome.

  • Relax at our hot spring hotel in Nagano with outdoor onsen bath and indoor public bath.

  • Ideal location for meetings and events. We can host up to 1080 people in our conference rooms.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Nagano Matsushiro Resort & Spa

1372-1 Nishiderao, Matsushiromachi, Naganoshi
381-1215 NAGANO
Japan

GPS:36.57161, 138.20062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,274 reviews

Customer review rating 3.0/5

Timothy O. Families - Confirmed reviews ALL

Thank you very much for choosing Mercure Nagano Matsushiro Resort & Spa and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hot spring facilities, laundry amenities, and the variety of choices available at our breakfast buffet. Your kind comments are greatly appreciated and will be shared with our team as encouragement. At the same time, we sincerely apologize that the condition of our guest rooms and common areas did not meet your expectations. We take your comments regarding the age and cleanliness of our facilities very seriously. We will continue to strengthen our daily cleaning standards, improve maintenance procedures, and consider future renovations to provide a more comfortable environment for our guests. Your valuable feedback is extremely important to us as we continue to improve our hotel. We truly appreciate your honest comments and will use them to enhance the quality of our facilities and services. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Mercure Nagano Matsushiro Resort & Spa in the future and provide you with a more enjoyable stay. Sincerely, Mercure Nagano Matsushiro Resort & Spa

Customer review rating 5.0/5

Bobby M. Friends - Confirmed reviews ALL

この度はメルキュール長野松代リゾート&スパをご利用いただき、誠にありがとうございます。 満点の評価と温かいお言葉をお寄せいただき、心より御礼申し上げます。 「とてもよかった」とのお言葉をいただけましたこと、スタッフ一同大変嬉しく、何よりの励みとなっております。 これからも、お食事や温泉、館内でのひとときを通じて、皆様に快適で心に残るご滞在をご提供できるよう、サービスの向上に努めてまいります。 また長野へお越しの際には、ぜひメルキュール長野松代リゾート&スパをご利用くださいませ。 再びお迎えできます日を、スタッフ一同心よりお待ち申し上げております。

Customer review rating 4.5/5

Yuria T. Families - Confirmed reviews ALL

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your feedback. We are delighted to hear that you enjoyed our lounge facilities, including the drinks, snacks, tatami seating area, and games. It is wonderful to know that these amenities helped make your stay more enjoyable and relaxing. We also appreciate your valuable comments regarding our guest rooms. We understand the importance of maintaining comfortable and modern accommodations, and your feedback will be shared with the relevant team as we continue to improve our facilities. We truly appreciate your kind words and hope to welcome you back again on your next visit to Nagano. Sincerely, Mercure Nagano Matsushiro Resort & Spa

Customer review rating 4.5/5

Pratamaporn C. Families - Confirmed reviews ALL

Thank you very much for choosing Mercure Nagano Matsushiro Resort & Spa and for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay with us. We are especially pleased that you enjoyed our hotel facilities and found your room spacious and comfortable. Your kind words are a great encouragement to our team. We will continue to strive to provide a relaxing and enjoyable experience for all of our guests. We sincerely look forward to welcoming you back to Mercure Nagano Matsushiro Resort & Spa on your next visit to Nagano. Best regards, Mercure Nagano Matsushiro Resort & Spa

Customer review rating 5.0/5

Deborah B. Couples - Confirmed reviews ALL

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your kind feedback. We are delighted to hear that our hotel provided a well-deserved rest stop during your cycling trip and that your stay exceeded your expectations. We are also very pleased that you enjoyed our all-inclusive plan, as well as the extensive dinner and drink buffet. Your comments are truly encouraging for our entire team. It is our great pleasure to know that we were able to offer you a comfortable and relaxing stay after your journey. We sincerely look forward to welcoming you back whenever your travels bring you to Nagano again. Mercure Nagano Matsushiro Resort & Spa

Other web-users rate our hotel

  • 1,401 reviews 7.8/10 Location
  • 3,307 reviews 7.5/10 Room
  • 2,742 reviews 6.2/10 Service
  • 63 reviews 4.5/10 WiFi
  • 3,482 reviews 7.7/10 Food
  • 1,681 reviews 7.8/10 Comfort
  • 1,346 reviews 8.7/10 Breakfast
  • 970 reviews 6.4/10 Cleanliness

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Nagano Hotels