Dear Guest, Thank you very much for choosing Mercure Nagano Matsushiro Resort & Spa and for sharing your experience with us. We are delighted to hear that you enjoyed our onsen, breakfast, spacious rooms, and convenient parking facilities. It is wonderful to know that you had a relaxing stay and a comfortable night's sleep. We sincerely apologize for the delay you experienced during check-in. We understand that waiting after a long journey can be frustrating, especially when arriving in the evening. We are continuously working on improving our check-in process and managing busy periods more efficiently to provide a smoother arrival experience for our guests. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay in the future. Sincerely,

Thank you very much for choosing Mercure Nagano Matsushiro Resort & Spa and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hot spring facilities, laundry amenities, and the variety of choices available at our breakfast buffet. Your kind comments are greatly appreciated and will be shared with our team as encouragement. At the same time, we sincerely apologize that the condition of our guest rooms and common areas did not meet your expectations. We take your comments regarding the age and cleanliness of our facilities very seriously. We will continue to strengthen our daily cleaning standards, improve maintenance procedures, and consider future renovations to provide a more comfortable environment for our guests. Your valuable feedback is extremely important to us as we continue to improve our hotel. We truly appreciate your honest comments and will use them to enhance the quality of our facilities and services. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Mercure Nagano Matsushiro Resort & Spa in the future and provide you with a more enjoyable stay. Sincerely, Mercure Nagano Matsushiro Resort & Spa

この度はメルキュール長野松代リゾート＆スパをご利用いただき、誠にありがとうございます。 満点の評価と温かいお言葉をお寄せいただき、心より御礼申し上げます。 「とてもよかった」とのお言葉をいただけましたこと、スタッフ一同大変嬉しく、何よりの励みとなっております。 これからも、お食事や温泉、館内でのひとときを通じて、皆様に快適で心に残るご滞在をご提供できるよう、サービスの向上に努めてまいります。 また長野へお越しの際には、ぜひメルキュール長野松代リゾート＆スパをご利用くださいませ。 再びお迎えできます日を、スタッフ一同心よりお待ち申し上げております。

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your feedback. We are delighted to hear that you enjoyed our lounge facilities, including the drinks, snacks, tatami seating area, and games. It is wonderful to know that these amenities helped make your stay more enjoyable and relaxing. We also appreciate your valuable comments regarding our guest rooms. We understand the importance of maintaining comfortable and modern accommodations, and your feedback will be shared with the relevant team as we continue to improve our facilities. We truly appreciate your kind words and hope to welcome you back again on your next visit to Nagano. Sincerely, Mercure Nagano Matsushiro Resort & Spa

Thank you very much for choosing Mercure Nagano Matsushiro Resort & Spa and for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay with us. We are especially pleased that you enjoyed our hotel facilities and found your room spacious and comfortable. Your kind words are a great encouragement to our team. We will continue to strive to provide a relaxing and enjoyable experience for all of our guests. We sincerely look forward to welcoming you back to Mercure Nagano Matsushiro Resort & Spa on your next visit to Nagano. Best regards, Mercure Nagano Matsushiro Resort & Spa

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your kind feedback. We are delighted to hear that our hotel provided a well-deserved rest stop during your cycling trip and that your stay exceeded your expectations. We are also very pleased that you enjoyed our all-inclusive plan, as well as the extensive dinner and drink buffet. Your comments are truly encouraging for our entire team. It is our great pleasure to know that we were able to offer you a comfortable and relaxing stay after your journey. We sincerely look forward to welcoming you back whenever your travels bring you to Nagano again. Mercure Nagano Matsushiro Resort & Spa

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa, and for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that you were left deeply disappointed with both the room condition and the service provided by our staff. We sincerely regret that the room’s interior and facilities felt outdated and did not provide a comfortable atmosphere during your stay. Your comments regarding the reception experience are also taken very seriously, as our team should always communicate with courtesy, respect, and proper care. We are very sorry that this was not reflected in your experience. Please accept our sincere apologies for the inconvenience and discomfort caused, including the interaction at the front desk. Your feedback has been shared with the relevant departments as an important opportunity to improve both our facilities and service standards, including staff training and guest communication. We truly appreciate your valuable comments, which will help us improve the overall guest experience moving forward.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa. We are truly delighted to hear that your stay was “one of the most comfortable stays ever.” It is wonderful to know that you enjoyed our onsen, lounge service with complimentary drinks and snacks, spacious room, and comfortable beds. We also appreciate your kind comments regarding our shuttle service to and from Nagano Station. As our hotel is located in a quiet area slightly outside the city center, we understand that the surroundings may feel dark at night, and we sincerely apologize for any inconvenience or uneasiness this may have caused during your walk from the bus stop. Your feedback is greatly appreciated and will help us improve the information we provide to our guests. While some parts of the building and guest rooms may show their age, we continuously strive to maintain a clean and comfortable environment for all our guests. We are very happy to know that you still enjoyed your stay overall. We sincerely look forward to welcoming you again on your next visit to Nagano, perhaps in another season to experience a different side of the area. Warm regards,

Thank you very much for staying at メルキュール長野松代リゾート＆スパ. We are very pleased to hear that you had a comfortable stay with us. However, we sincerely apologize for the inconvenience regarding the shower facilities in your room. We truly appreciate your feedback and will continue working on improving and maintaining our facilities. We are delighted to know that you enjoyed the onsen and had a very good experience there. We hope to welcome you again in the future. Our staff look forward to seeing you again.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing such a detailed and thoughtful review of your experience. We are delighted to hear that you were able to relax and unwind with our onsen and night cap service before bedtime. It is also wonderful to know that you enjoyed the views from your room and throughout the hotel, as well as the calm and laid-back atmosphere of Matsushiro. We are pleased that you found our shuttle service convenient for traveling to and from Nagano City, and that it contributed to a comfortable stay. We also sincerely appreciate your recognition of our environmental initiatives. Our use of reusable amenity containers, sanitized reusable brushes, and lobby water refill stations is part of our effort to balance sustainability with guest convenience, and we are glad this was positively received. At the same time, we truly appreciate your valuable suggestions regarding milk at the onsen lounge and a greater variety of snacks during the night cap service. Your feedback will be shared with our team as we continue to consider improvements to enhance guest satisfaction. We will continue striving to provide a relaxing, comfortable, and environmentally conscious stay for all our guests. We sincerely look forward to welcoming you back to Mercure Nagano Matsushiro Resort & Spa in the future.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing such a wonderful review of your stay with your wife. We are truly delighted to hear that you felt well taken care of by our staff from the moment of arrival, and that you were able to enjoy a comfortable and relaxing stay with us. We are also very pleased that you appreciated the cleanliness and spaciousness of your room, as well as our onsen and lounge facilities. Our hot spring is part of the long history of Matsushiro Onsen. It is said that the Buddhist priest Nichiren bathed in these waters on two occasions, before and after his exile. It is also traditionally believed that during the Battle of Kawanakajima, warlord Takeda Shingen used this hidden hot spring to heal and refresh his soldiers. We are honored that you were able to experience this historic onsen yourself. In a serene atmosphere where the gentle sound of flowing water can be heard, we hope you were able to fully relax and enjoy a restorative and peaceful moment for both body and mind. Your kind recommendation to your friends and family means a great deal to us. We sincerely look forward to welcoming you again in the future.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay in a room with a traditional Japanese atmosphere. It is also wonderful to know that you were very satisfied with our onsen experience. Your positive comments are a great encouragement to our team. We will continue striving to provide a comfortable stay and an authentic Japanese atmosphere for all our guests. We sincerely look forward to welcoming you back in the future.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your valuable feedback. First of all, we sincerely apologize that we were unable to provide a comfortable stay that met your expectations, particularly regarding the bedding and room condition. We would also like to deeply apologize for the lack of clear explanation about our hotel services and cleaning procedures, which may have caused inconvenience and discomfort during your stay. We regret that the insufficient information provided about our services prevented you from fully understanding how certain facilities and operations work, and we take this matter very seriously. Regarding breakfast, cereal is indeed available at our buffet; however, we are truly sorry that this was not clearly communicated or easily found during your visit. We will make immediate efforts to improve the clarity of our explanations and guest guidance. We sincerely appreciate your feedback, as it highlights important areas where we must improve not only our facilities but also our communication and service guidance. Please accept our deepest apologies once again.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing such a wonderful review. We are truly delighted to hear that you were impressed with your stay. Your kind words about our team are especially encouraging. Knowing that you found our staff welcoming, efficient, and helpful is exactly the standard we strive to deliver every day, and it is very rewarding to hear that this was reflected in your experience. We are also pleased that you enjoyed your room and found it excellent, and that the food exceeded your expectations. Our culinary team will be very happy to receive your compliments, as they work hard to provide a high-quality dining experience for every guest. Your feedback is a great motivation for all of us, and we will continue to focus on maintaining and further improving the comfort, service, and overall experience we provide. If there is anything you would like to share further, or any suggestions for future improvements, please feel free to contact us at any time. We sincerely look forward to welcoming you back again in the future.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa. We sincerely appreciate you sharing your feedback. We are delighted to hear that our location served as a convenient base for your road trip and visits to various attractions. It is also wonderful to know that you found your spacious room comfortable and enjoyed relaxing in the onsen after a long day of travel. We will continue striving to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you again in the future.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa. We are delighted to receive your kind comment, “Comfortable stay.” It is a great pleasure to know that you had a comfortable stay and enjoyed both the breakfast and the onsen during your visit. Your positive feedback is a great encouragement for our entire team. We will continue striving to provide a relaxing environment and improved services for all our guests. We sincerely look forward to welcoming you again in the future.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa. We are truly honored to receive your perfect score along with your wonderful comment, “Comfortable stay.” We are very pleased to know that you were satisfied with the cleanliness and comfort of your room, and we sincerely appreciate your kind words regarding our staff. Your feedback is a great encouragement for our entire team. It is especially rewarding to hear that you were able to enjoy a relaxing and comfortable stay throughout your visit, and your comment “Would definitely stay again” means a great deal to us. We will continue striving to maintain high standards of cleanliness and comfort, as well as to further improve our service, so that we can provide an even better experience for all our guests. We sincerely look forward to welcoming you back again in the near future.

この度はメルキュール長野松代リゾート＆スパにご宿泊いただき、誠にありがとうございました。 また、「Awesome」という大変嬉しいお言葉に加え、満点のご評価を頂戴し、スタッフ一同心より光栄に存じます。数ある宿泊施設の中から当館をお選びいただき、このような高いご評価をいただけましたことは、私どもにとって何よりの励みでございます。 ご滞在中は快適にお過ごしいただけたご様子が伺え、お食事やお風呂をはじめとした当館での時間をお楽しみいただけたこと、大変嬉しく拝読いたしました。お客様に「また来たい」と感じていただけることが、私どもの最大の喜びでございます。 今後もこの評価に恥じぬよう、サービスの質の維持・向上に努めるとともに、より一層ご満足いただける滞在体験をご提供できるようスタッフ一同精進してまいります。 またお会いできます日を、心より楽しみにお待ち申し上げております。

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa. We are truly delighted to read your kind words, especially that you consider us “one of the best places” you have ever stayed. We are pleased to hear that you enjoyed our all-inclusive dining experience, including both local and Western cuisine, as well as the relaxing spa and convenient shuttle service. It is our goal to provide a comfortable and worry-free stay, and we are glad we could contribute to your enjoyable experience. We will continue striving to enhance our services and offer memorable stays for all our guests. We sincerely look forward to welcoming you again in the near future.