Mercure Nagano Matsushiro Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.6/5 158 reviews

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Description

Our accommodation(s)

Hotel location

Mercure Nagano Matsushiro Resort & Spa

1372-1 Nishiderao, Matsushiromachi, Naganoshi
381-1215 NAGANO
Japan

GPS:36.57161, 138.20062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

LOCAVORE

dinner buffet, breakfast buffet restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  158 reviews

Wonderful staff, lovely onsen

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Staff were welcoming, helpful and precise in their knowledge and ability. Housekeeping are clearly working very hard. Onsen was a lovely facility very nicely maintained. Shame the rest of the hotel desperately needs an update. In many guest areas the carpets are threadbare, equipment is old and weary (mini bar fridges), guest bathrooms are extremely out of date. Furnishings are very tired. Unfortunate as the staff are excellent. Shuttle from the station was great.

Nice staff and breakfast

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Stayed as a base to visit Nagano area.

A bit far from attractions but nice hotel

Customer review rating 3.5/5

Karmann Families - Confirmed reviews ALL

The check-in desks were overwhelmed with people. Fortunately we did not have to stress much and enjoyed the lounge. After an hour there were no more queueing at the reception desks. There was a misunderstanding with our breakfasts. Our booking (through the ALL app) mentioned a different price than the one asked at the front desk. After quite a wait the problem was solved. The breakfast did not disappoint. It was exceptional. It was the main reason that made us chose this chain of hotel in the first place.

Excellent, comfortable hotel with fantastic breakfast!

Customer review rating 5.0/5

Helen Families - Confirmed reviews ALL

We had a lovely stay at the Mercure Nagano Matsushiro Resort & Spa. The family rooms were superb, and we were all very comfortable. The onsen was sleek and luxurious, and the breakfasts were amazing -- the children loved them! The staff couldn't have been more helpful with last-minute arrangements for our onward travel plans -- we are really grateful.

Overall decent weekend stay

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Room and corridors smell smoke from old time. Time to renovate. Dinner buffe great, all you can eat and drink for a fixed price, very nice. The spa was big and very good as well. Somewhat lengthy waiting time for breakfast, don’t hurry in the morning

Other web-users rate our hotel

  • 491 reviews 7.9/10 Location
  • 1,081 reviews 7.3/10 Room
  • 902 reviews 5.6/10 Service
  • 14 reviews 4.9/10 WiFi
  • 1,111 reviews 8.1/10 Food
  • 475 reviews 8.3/10 Breakfast
  • 351 reviews 5.4/10 Cleanliness
  • 279 reviews 8.2/10 Bar

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