Mercure Nagano Matsushiro Resort & Spa 4 stars

Thank you very much for staying at メルキュール長野松代リゾート＆スパ. We are very pleased to hear that you had a comfortable stay with us. However, we sincerely apologize for the inconvenience regarding the shower facilities in your room. We truly appreciate your feedback and will continue working on improving and maintaining our facilities. We are delighted to know that you enjoyed the onsen and had a very good experience there. We hope to welcome you again in the future. Our staff look forward to seeing you again.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing such a detailed and thoughtful review of your experience. We are delighted to hear that you were able to relax and unwind with our onsen and night cap service before bedtime. It is also wonderful to know that you enjoyed the views from your room and throughout the hotel, as well as the calm and laid-back atmosphere of Matsushiro. We are pleased that you found our shuttle service convenient for traveling to and from Nagano City, and that it contributed to a comfortable stay. We also sincerely appreciate your recognition of our environmental initiatives. Our use of reusable amenity containers, sanitized reusable brushes, and lobby water refill stations is part of our effort to balance sustainability with guest convenience, and we are glad this was positively received. At the same time, we truly appreciate your valuable suggestions regarding milk at the onsen lounge and a greater variety of snacks during the night cap service. Your feedback will be shared with our team as we continue to consider improvements to enhance guest satisfaction. We will continue striving to provide a relaxing, comfortable, and environmentally conscious stay for all our guests. We sincerely look forward to welcoming you back to Mercure Nagano Matsushiro Resort & Spa in the future.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing such a wonderful review of your stay with your wife. We are truly delighted to hear that you felt well taken care of by our staff from the moment of arrival, and that you were able to enjoy a comfortable and relaxing stay with us. We are also very pleased that you appreciated the cleanliness and spaciousness of your room, as well as our onsen and lounge facilities. Our hot spring is part of the long history of Matsushiro Onsen. It is said that the Buddhist priest Nichiren bathed in these waters on two occasions, before and after his exile. It is also traditionally believed that during the Battle of Kawanakajima, warlord Takeda Shingen used this hidden hot spring to heal and refresh his soldiers. We are honored that you were able to experience this historic onsen yourself. In a serene atmosphere where the gentle sound of flowing water can be heard, we hope you were able to fully relax and enjoy a restorative and peaceful moment for both body and mind. Your kind recommendation to your friends and family means a great deal to us. We sincerely look forward to welcoming you again in the future.

Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay in a room with a traditional Japanese atmosphere. It is also wonderful to know that you were very satisfied with our onsen experience. Your positive comments are a great encouragement to our team. We will continue striving to provide a comfortable stay and an authentic Japanese atmosphere for all our guests. We sincerely look forward to welcoming you back in the future.