Grand Mercure Ise-shima Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.7/5 1,804 reviews

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Grand Mercure Ise-shima Resort & Spa - Image 1
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Grand Mercure Ise-shima Resort & Spa - Image 4
939‐6, Kasatori, Isobe cho Shima shi, 517-0204 MIE, Japan

Description

Hotel extras

  • Choose from mountain or ocean view rooms, with Western or Japanese style décor.

  • Our all-inclusive package includes breakfast, dinner, and alcoholic drinks in the lounge.

  • Enjoy relaxing hot springs with an outdoor onsen at our premium hotel in Ise Shima.

  • Our modern buffet restaurant in Ise-shima serves breakfast and dinner with seasonal dishes.

  • Make a splash in the outdoor pool which has a children's area for younger guests.

Our accommodation(s)

Hotel location

Grand Mercure Ise-shima Resort & Spa

939‐6, Kasatori, Isobe cho Shima shi
517-0204 MIE
Japan

GPS:34.37343, 136.85129

Telephone
Fax +81 599-55-2688

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,804 reviews

Customer review rating 4.5/5

Wee M. L. Families - Confirmed reviews ALL

Good service , reserved a breakfast table for member and there is free alcohol

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed a comfortable stay with a great view, and that our service, including the breakfast arrangement for members and the all-inclusive offerings, met your expectations. We also appreciate your valuable comment regarding the room photos. Your feedback is important to us, and we will review how we present our room types more clearly for future guests. Thank you once again for your support as an ALL Platinum member. We truly look forward to welcoming you back in the near future. Warm regards, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Customer review rating 5.0/5

Chiacheng T. Families - Confirmed reviews ALL

Exceptional Hospitality and Professional Management I would like to express my sincere appreciation to Ms. Kimie Hirayama (Rooms Division Manager) for her outstanding support during our family trip. Ms. Hirayama's attention to detail and warm hospitality truly set this hotel apart. It is rare to see such dedicated leadership in ensuring guests feel comfortable and well taken care of. Her professionalism reflects very positively on the Grand Mercure brand. Thank you for making our stay in Ise-Shima so memorable. We look forward to returning.

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa and for sharing such a generous and thoughtful review. We are truly honored that your family stay was a memorable one, and we sincerely appreciate your kind words regarding the level of care, professionalism, and leadership demonstrated throughout your visit. Your recognition of attentive service and thoughtful management is especially meaningful to our team. Your feedback has been shared internally and will serve as great encouragement for everyone involved. Knowing that our commitment to genuine hospitality contributed to your comfort and enjoyment is the greatest reward for us. We would be delighted to welcome you back to Ise-Shima in the future and to once again provide an experience defined by warmth, care, and refined hospitality. Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Customer review rating 4.0/5

Stephen G. Couples - Confirmed reviews ALL

* Our room was spacious and comfortable, 😊but badly lit. 🙄 There were only a few spotlights which left parts of the room, notably the area in front of the window, in darkness once the sun had set. 🌇 * There was no milk or cream in the room for our coffee and tea. But a member of of the reception staff provided a small jug of milk. At breakfast, we got more milk in a paper cup. * The temperature in the room was good, so we didn't need to use the air conditioner. However, the large mirror in the bathroom was not heated, so it misted up after a shower, and we couldn't use it until the mist had cleared. 💨 * We were pleasantly surprised to discover that the stay was "all inclusive". This meant that we could enjoy beer or wine or spirits (such as high-quality, Japanese whisky, choya, gin etc) with our meal. These were also freely available in the afternoon and evening in the lounge. 🍷 * The food was good, with a big selection. 🍲But, unlike some other hotels, there was no "dish of the day"; the food offered was always the same. Also, we were disappointed that there was no tempura.🍤 I enjoyed the soft ice cream, which was even available at breakfast! 🍦🍨 * Check-in was easy as the man doing it spoke very good English. There were 5 desks open when we arrived at about 3pm, so hardly any waiting at all! 😊 * However, there only 3 lifts (elevators) and at peak times the queues were long. 😒 * There was nothing to do outside the hotel unless you had a car. We knew this, so it was not a problem for us, but could be for other people. 😁 * We appreciated the hotel bus that took us from the railway station to the hotel at the beginning of our stay, and back to the station at the end. 🚌

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa and for taking the time to share such detailed feedback following your stay. We are delighted to know that you enjoyed the peaceful setting, the beautiful water views, and the comfort of your room, as well as our all-inclusive concept, dining selection, and lounge offerings. Your kind comments regarding our team—particularly the smooth check-in experience and English support—are sincerely appreciated and will be shared with our colleagues. At the same time, we regret that certain aspects of your stay did not fully meet expectations. We appreciate your valuable observations regarding room lighting, bathroom mirror functionality, in-room amenities, menu variety, and elevator congestion during peak times. These insights are extremely helpful as we continue to review both our facilities and our guest experience design. We are also grateful for your comments on accessibility outside the hotel and for recognizing the convenience of our shuttle bus service, as well as our sustainability initiatives. Your balanced and thoughtful feedback will assist us greatly in refining our offerings for future guests. It would be our pleasure to welcome you again should your travels bring you back to Ise-Shima, and we hope to provide an even more comfortable and seamless stay next time. Warm Regards, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Customer review rating 4.5/5

Sun T. C. Families - Confirmed reviews ALL

Ample parking and the head of room operation was kind enough to greet us on arrival.

Thank you very much for sharing your kind review and for rating your stay so highly. We are delighted to know that you enjoyed a pleasant and peaceful retreat with us, and that the ease of parking and the warm welcome upon your arrival made a positive impression. It is especially rewarding to learn that our team contributed to a comfortable and relaxing experience for you and your family. We are also pleased to see your high ratings across many aspects of your stay, including the accommodation, breakfast, cleanliness, and overall service. Your feedback regarding our sustainability initiatives is sincerely appreciated, and we will continue to refine our efforts in this area. Thank you once again for choosing to stay with us and for recommending both our hotel and the ALL – Accor Live Limitless loyalty program. We truly look forward to the pleasure of welcoming you back for another serene and memorable stay. Warm regards, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Customer review rating 5.0/5

Hok C. L. Families - Confirmed reviews ALL

Very pleasant stay, very new room, good breakfast, staffs are extremely attentive

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa, and for taking the time to share your wonderful feedback. We are truly delighted to learn that you had a pleasant stay and that our newly refurbished guestroom, breakfast selection, and the attentiveness of our team all contributed to an enjoyable experience. Your kind words are the greatest encouragement to all of us, and it is always a pleasure to know that our service left such a positive impression on our valued Platinum member. We sincerely hope to have the privilege of welcoming you and your family back to Ise-Shima, to once again experience its tranquil beauty and our heartfelt hospitality. Warm regards,

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