Grand Mercure Ise-shima Resort & Spa 5 stars

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa and for taking the time to share such detailed feedback following your stay. We are delighted to know that you enjoyed the peaceful setting, the beautiful water views, and the comfort of your room, as well as our all-inclusive concept, dining selection, and lounge offerings. Your kind comments regarding our team—particularly the smooth check-in experience and English support—are sincerely appreciated and will be shared with our colleagues. At the same time, we regret that certain aspects of your stay did not fully meet expectations. We appreciate your valuable observations regarding room lighting, bathroom mirror functionality, in-room amenities, menu variety, and elevator congestion during peak times. These insights are extremely helpful as we continue to review both our facilities and our guest experience design. We are also grateful for your comments on accessibility outside the hotel and for recognizing the convenience of our shuttle bus service, as well as our sustainability initiatives. Your balanced and thoughtful feedback will assist us greatly in refining our offerings for future guests. It would be our pleasure to welcome you again should your travels bring you back to Ise-Shima, and we hope to provide an even more comfortable and seamless stay next time. Warm Regards, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Thank you very much for sharing your kind review and for rating your stay so highly. We are delighted to know that you enjoyed a pleasant and peaceful retreat with us, and that the ease of parking and the warm welcome upon your arrival made a positive impression. It is especially rewarding to learn that our team contributed to a comfortable and relaxing experience for you and your family. We are also pleased to see your high ratings across many aspects of your stay, including the accommodation, breakfast, cleanliness, and overall service. Your feedback regarding our sustainability initiatives is sincerely appreciated, and we will continue to refine our efforts in this area. Thank you once again for choosing to stay with us and for recommending both our hotel and the ALL – Accor Live Limitless loyalty program. We truly look forward to the pleasure of welcoming you back for another serene and memorable stay. Warm regards, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa, and for taking the time to share your wonderful feedback. We are truly delighted to learn that you had a pleasant stay and that our newly refurbished guestroom, breakfast selection, and the attentiveness of our team all contributed to an enjoyable experience. Your kind words are the greatest encouragement to all of us, and it is always a pleasure to know that our service left such a positive impression on our valued Platinum member. We sincerely hope to have the privilege of welcoming you and your family back to Ise-Shima, to once again experience its tranquil beauty and our heartfelt hospitality. Warm regards,

Grand Mercure Ise-shima Resort & Spaをご利用いただきまして、誠にありがとうございます。 この度のご滞在におきましては、お部屋の中に煙草の臭いを感じられましたとのこと、深くお詫び申し上げます。当館は全室禁煙、喫煙場所は館内、敷地内あわせて、２階のガラス張りのコーナー、一か所のみでございます。清掃時に、臭いに気付き、適切な処理をするに至りませんでしたこと、申し訳なく思っております。尚、ご連絡いただき、ただちにご対応させていただくに至りませんでしたことも心苦しく思っております。申し訳ございませんでした。今後は更に、お部屋の臭いにつきましても徹底した注意を払っていく所存でございます。空調につきましては、全体空調でございます。室内では風量を調節いただくようになっております。微調節が効かず、寒い思いをされましたとのこと、申し訳なく思っております。重ねてお詫び申し上げます。 お寄せいただきましたご意見、ご感想をもとに、設備上難しい点もございますが、お客様により快適にお過ごしいただけるホテルステイをご提供できるよう、スタッフ一同更に尽力して参ります。 是非また伊勢志摩へ、そして当館にもお越しくださいますように。お客様のまたのご来館を心よりお待ちしております。

Grand Mercure Ise-shima Resort & Spaをご利用いただきまして、誠にありがとうございます。 ご滞在後の総合評価といたしまして、高い評価を頂戴することができ、スタッフ一同大変嬉しく思っております。ありがとうございます。共有部の清掃に関しましてのご感想も皆で共有し、更に気を付けて参りたいと存じます。至りませんでしたこと、深くお詫び申し上げます。今後も、お客様によりお喜びいただえけるホテルステイをご提供していけるよう、スタッフ一同尽力して参ります。 是非また伊勢志摩へ、そして当館にもお越しいただけますと幸いでございます。お客様のまたのご来館を心よりお待ちしております。