Grand Mercure Ise-shima Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.7/5 1,909 reviews

Grand Mercure Ise-shima Resort & Spa - Image 1
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Description

Hotel extras

  • Refined dining with seasonal ingredients from Ise-Shima enjoyed via buffet and curated dishes.

  • A stay enriched by seasonal events and programs, connecting you to Ise-Shima culture.

  • Nurturing creativity in the "Mokuiku Kids Room," where children engage with natural materials.

  • An elevated dining experience at "Bettei Matoya," showcasing the blessings of Matoya.

  • A soothing retreat with open-air hot springs and a löyly sauna, restoring body and mind.

Our accommodation(s)

Hotel location

Grand Mercure Ise-shima Resort & Spa

939‐6, Kasatori, Isobe cho Shima shi
517-0204 MIE
Japan

GPS:34.37343, 136.85129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,909 reviews

Customer review rating 3.0/5

Toh L. Families - Confirmed reviews ALL

As an accor gold member, i am entitled to an automatic room upgrade. When i asked about it, i was rejected by the staff citing full occupancy. When i pressed further, then he told me i can have an upgrade. The breakfast and lounge are super crowded and everyone was rushing for the food. I had a hard time looking for an empty table at breakfast.

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa. We sincerely appreciate you taking the time to share your review with us. While there may have been aspects of your stay that met your expectations, we also understand there may have been areas where we could have done better. Please be assured that your valuable feedback has been shared with our team and will serve as an important guide as we continue striving to improve our services and guest experience. We truly hope to have the opportunity to welcome you again and provide you with an even more comfortable and enjoyable stay on your next visit. We look forward to welcoming you back in the near future. Warm regards, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Customer review rating 4.0/5

Konan C. Families - Confirmed reviews ALL

good resturant, but the onsen is not renovated.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Customer review rating 4.5/5

Ponto+n T. Families - Confirmed reviews ALL

I had a very good overall experience at Grand Mercure Ise-shima Resort & Spa. The room was comfortable, spacious, and well-suited for a family stay, making it easy to relax throughout our visit. Both the breakfast and dinner buffets were enjoyable, offering a wide variety of dishes to choose from, so everyone could find something they liked. The quality and selection were definitely highlights of the stay. The only downside was that the hotel felt quite crowded during our visit. With so many guests around, it sometimes affected the sense of privacy and tranquility. Overall, it’s a great choice for families looking for comfort and good dining options, though those seeking a quieter, more private atmosphere may want to consider timing their stay during less busy periods.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Customer review rating 4.5/5

Wee M. L. Families - Confirmed reviews ALL

Good service , reserved a breakfast table for member and there is free alcohol

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed a comfortable stay with a great view, and that our service, including the breakfast arrangement for members and the all-inclusive offerings, met your expectations. We also appreciate your valuable comment regarding the room photos. Your feedback is important to us, and we will review how we present our room types more clearly for future guests. Thank you once again for your support as an ALL Platinum member. We truly look forward to welcoming you back in the near future. Warm regards, Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Customer review rating 5.0/5

Chiacheng T. Families - Confirmed reviews ALL

Exceptional Hospitality and Professional Management I would like to express my sincere appreciation to Ms. Kimie Hirayama (Rooms Division Manager) for her outstanding support during our family trip. Ms. Hirayama's attention to detail and warm hospitality truly set this hotel apart. It is rare to see such dedicated leadership in ensuring guests feel comfortable and well taken care of. Her professionalism reflects very positively on the Grand Mercure brand. Thank you for making our stay in Ise-Shima so memorable. We look forward to returning.

Thank you very much for choosing Grand Mercure Ise-Shima Resort & Spa and for sharing such a generous and thoughtful review. We are truly honored that your family stay was a memorable one, and we sincerely appreciate your kind words regarding the level of care, professionalism, and leadership demonstrated throughout your visit. Your recognition of attentive service and thoughtful management is especially meaningful to our team. Your feedback has been shared internally and will serve as great encouragement for everyone involved. Knowing that our commitment to genuine hospitality contributed to your comfort and enjoyment is the greatest reward for us. We would be delighted to welcome you back to Ise-Shima in the future and to once again provide an experience defined by warmth, care, and refined hospitality. Guest Experience Team Grand Mercure Ise-Shima Resort & Spa

Other web-users rate our hotel

  • 948 reviews 6.4/10 Location
  • 3,801 reviews 7.9/10 Room
  • 2,908 reviews 6.4/10 Service
  • 65 reviews 5.6/10 WiFi
  • 4,852 reviews 7/10 Food
  • 3,408 reviews 4.8/10 Amenities
  • 1,518 reviews 8.8/10 Value
  • 1,131 reviews 8.8/10 Bar

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