Grand Mercure Ise-shima Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.7/5 618 reviews

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Grand Mercure Ise-shima Resort & Spa - Image 1
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939‐6, Kasatori, Isobe cho Shima shi, 517-0204 MIE, Japan

Description

Hotel extras

Embark on a new journey of the senses through unique local experiences in Ise-shima, Mie pref.

Our accommodation(s)

Hotel location

Grand Mercure Ise-shima Resort & Spa

939‐6, Kasatori, Isobe cho Shima shi
517-0204 MIE
Japan

GPS:34.37343, 136.85129

Telephone
Fax +81 599-55-2688

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Le SENSORIEL

Please enjoy the menu that changes with the seasons: spring, summer, autumn, and winter.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  618 reviews

Good stay in a beautiful place

Customer review rating 4.5/5

Jj Families - Confirmed reviews ALL

From the check in to my check out, the stay was seamless and filled with wonderful memories. The staff were polite and tried their very best to make my vacation with my family memorable.

Thank you very much for your stay at Grand Mercure Ise-shima Resort & Spa and thank you for taking time to share your experience at our hotel. We are pleased to hear your entire stay was done comfortably and smoothly and the stay was filled with good memories. We all the staff wish you and your family good health and great happiness. We hope you all come back to our hotel someday. See you then.

Great stay. Comfortable rooms. Breakfast was awesome. Clean onsen.

Customer review rating 4.5/5

M. Families - Confirmed reviews ALL

We stayed for two nights. I accidentally booked for a day early. I called the hotel, and they made the change for me on the phone without any extra fees. Our room was one of the renovated rooms (superior). It was quite clean and comfortable for a family of four. They already had the sofa converted for us (you’d be surprised how often this doesn’t happen). The breakfast the next morning was one of the best i’ve encountered. The was a huge variety at the buffet. The pancakes were fresh and really good. The maple syrup was REAL maple. The fruit was freshly cut. The ingredients tasted all fresh. Nothing tasted frozen. The onsen bath was incredibly nice and clean. Relaxing with a great view of the stars at night out in the outdoor bath. Only two critiques: the pillows were not good. There is a smoking room outside the buffet restaurant. That area in front of the restaurant is used for overflow if the restaurant is busy (Saturdays and Sundays). It smelled like cigarettes.

Thank you very much for your stay at Grand Mercure Ise-shima Resort & Spa. We are very happy we could assist your booking date alternation smoothly. And we appreciate a lot for your feedback, great to hear you enjoyed breakfast and to know the room preparation was done for your family comfortably. We are touched to hearing your special experience of Onsen under the stars. We also note down for sure about your opinions on pillows and smoking room location. Thank you for sharing your thought. We are wishing good health and great happiness to you from Japan. We look forward to your revisit to our hotel someday!

Mostly satisfied

Customer review rating 4.5/5

Ffaa Families - Confirmed reviews ALL

Clean, delicious, and comfortable stay we had. Especially the public bath was excellent! We wanted have free coffee or tea at the guest room, but there were only green tea. My family was mostly satisfied and we can recommend to people to stay here to enjoy “doing nothing”.

Thank you very much for your stay at Grand Mercure Ise-shima Resort & Spa and thank you very much for sharing your feedback and thought. This hotel locates in the middle of the Ise-shima nature. We hope you enjoyed the sound of wind, beautiful Ria Coast view and full of the stars at night above you. We surely take notes of your suggestions to improve our hotel service. We really appreciate your support to spread a word of Grand Mercure Ise-shima to your friends. Thank you very much. We hope you are also coming back to our hotel someday. Till then, we all staff are wishing you good health and great happiness to you from Japan.

Satisfied

Customer review rating 4.0/5

Jhen Families - Confirmed reviews ALL

The room was so cleaned and the food was delicious.

Dear Madam, We very much appreciate your comments regarding your stay at the Grand Mercure Ise-shima Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Stanley DE BRITO Area General Manager Grand Mercure Ise Shima

First Mercure in Ise-shima

Customer review rating 1.5/5

Ka W. K. Couples - Confirmed reviews ALL

Need to cut the stay from 3 nights to 1.

Thank you for taking the time to let us know about your experience at Grand Mercure Ise-Shima Resort & Spa. We deeply apologize that it did not meet your expectations. We strive to provide the best service experience for all our guests, so your opinion is very important to us. We will address this issue and take appropriate measures to prevent it from recurring in the future. Thank you for sharing your concerns with us. We will endeavor to serve you better in the near future. Thank you for your cooperation.

Other web-users rate our hotel

  • 381 reviews 6.1/10 Location
  • 1,518 reviews 7.7/10 Room
  • 1,140 reviews 6.4/10 Service
  • 35 reviews 5.6/10 WiFi
  • 1,702 reviews 7.2/10 Food
  • 1,069 reviews 5.1/10 Amenities
  • 460 reviews 8.4/10 Breakfast
  • 430 reviews 6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.