Mercure Tottori Daisen Resort & Spa 3 stars

Customer review rating (ALL Rating) 4.2/5 83 reviews

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Mercure Tottori Daisen Resort & Spa - Image 1
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1647-13 Maruyama, Houki cho, Saihaku gun, 689-4108 TOTTORI, Japan

Description

Our accommodation(s)

Hotel location

Mercure Tottori Daisen Resort & Spa

1647-13 Maruyama, Houki cho, Saihaku gun
689-4108 TOTTORI
Japan

GPS:35.38933, 133.47715

Telephone
Fax +81 859-68-3233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

LOCAVORE

The breakfast and the dinner menu boasts a lot of flavours inspired by local foods and ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  83 reviews

Good location, spacious room, well facilitated amenties and good view. Breakfast is excellent with lots of choices

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Room needs to refresh as it looks a bit old. Air condition cannot be adjusted or controlled as warm air is over average temperature

Thank you for your valuable feedback. We're delighted to hear that you enjoyed our location, spacious room, amenities, and breakfast offerings. It's great to know you appreciated the variety of choices available. We also appreciate your comments regarding the room condition and air conditioning. We will certainly look into refreshing the rooms to enhance our guests' experience. Additionally, we will address the air conditioning issue to ensure better temperature control for future stays. We hope to welcome you back again soon.

Common areas renovated perfectly

Customer review rating 3.5/5

Marc W. Families - Confirmed reviews ALL

You did a great job with common areas. Food service and buffet were excellent variety and quality and decor comfortable and clean. Towels for the Onsen please!!! Room bones (as with the hotel) are great. Just need refinishing.

Thank you for your kind feedback! We're delighted to hear that you enjoyed the common areas, as well as the variety and quality of the food and buffet. It's great to know the decor and cleanliness met your expectations as well. We appreciate your suggestion regarding towels for the onsen and will certainly look into this. We're also glad to hear that you liked the structure of the rooms, and we acknowledge your comment about refinishing — we'll continue to work on enhancing the guest experience. We hope to welcome you back in the future!

Excellent Service

Customer review rating 5.0/5

Jk Families - Confirmed reviews ALL

We had an issue with the Accor membership WIFI login. After some tires, although it was late at night, the reception staff took the extra mile by calling a lot of stuff (I believed they were off duty) to have it fixed within 30mins! Beds were comfortable and we almost overslept everyday! Highly recommended

Dear JK, Thank you so much for your positive feedback! We're glad to have you as our member and to see that you enjoyed the stay in our hotel. It makes us incredibly happy to know that we were able to help you and that you had a good rest. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. We can’t wait to welcome you back!

Staffs were not prepared (educated) well at all. Dinner was terrible but very expensive!

Customer review rating 1.0/5

Yang-ja L. Friends - Confirmed reviews ALL

First of all, staffs are not prepared well to help customers. They couldn't answer any of our simple questions, e.g. Is there any touristic attractions near by in the foggy days?; Are there any restaurants near by?; Which JR stations closer from the hotel, either Houki-mizoguchi or Kishimoto? etc. We stayed there for two days, and both days were cloudy/foggy, no Daisen mountain was seen. There was any shuttle services or public transportations to any of the places including train stations. We had to use taxi all the time, costed 30… yen, most of the time, since we did not have a car. They should comment about that (no public transportations, no shuttle services!) Another thing upset us more was dinner! There was no restaurant near by, so we decided to have dinner at the Hotel, which was a big mistake! It was a buffet style costed 8000 yen per person, but the quality and variety were terrible! When we went the dining room at 8:30 pm (buffet started at 7:30 pm), some of them were already gone or very little left. And some of the (supposed to be hot) stuff was luke warm. We just picked up a few things for 8000 yen! One of their excuses was the 8000 yen included alcohol. It was not very clear to us! Even so, they should have charged with or without alcohol different prices. We were very disappointed about the Next morning a manger (?) and chef came to us to apologize, but only saying sorry didn't change our disgusted feelings!

First of all, staffs are not prepared well to help customers. They couldn't answer any of our simple questions, e.g. Is there any touristic attractions near by in the foggy days?; Are there any restaurants near by?; Which JR stations closer from the hotel, either Houki-mizoguchi or Kishimoto? etc. We stayed there for two days, and both days were cloudy/foggy, no Daisen mountain was seen. There was any shuttle services or public transportations to any of the places including train stations. We had to use taxi all the time, costed 30… yen, most of the time, since we did not have a car. They should comment about that (no public transportations, no shuttle services!) Another thing upset us more was dinner! There was no restaurant near by, so we decided to have dinner at the Hotel, which was a big mistake! It was a buffet style costed 8000 yen per person, but the quality and variety were terrible! When we went the dining room at 8:30 pm (buffet started at 7:30 pm), some of them were already gone or very little left. And some of the (supposed to be hot) stuff was luke warm. We just picked up a few things for 8000 yen! One of their excuses was the 8000 yen included alcohol. It was not very clear to us! Even so, they should have charged with or without alcohol different prices. We were very disappointed about the Next morning a manger (?) and chef came to us to apologize, but only saying sorry didn't change our disgusted feelings!

Other web-users rate our hotel

  • 225 reviews 7.1/10 Location
  • 911 reviews 7.7/10 Room
  • 511 reviews 7.1/10 Service
  • 1,010 reviews 8.5/10 Food
  • 308 reviews 8.9/10 Breakfast
  • 280 reviews 8.7/10 Bar
  • 232 reviews 5.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.