Mercure Tottori Daisen Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 955 reviews

Mercure Tottori Daisen Resort & Spa - Image 1
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Description

Hotel extras

  • Choose a mountain view room and enjoy unspoiled nature in our luxury hotel in Tottori Daisen.

  • Enjoy easy access to Yonago Station, Mt. Daisen and nearby ski resort with free shuttle bus.

  • Indulge in a traditional onsen experience with accompanying onsen lounge.

  • Enjoy alcoholic and non-alcoholic beverages and various snacks at the complimentary lounge.

  • Close to ski resorts, where you can enjoy a variety of winter sports including snowboarding.

Our accommodation(s)

Hotel location

Mercure Tottori Daisen Resort & Spa

1647-13 Maruyama, Houki cho, Saihaku gun
689-4108 TOTTORI
Japan

GPS:35.38933, 133.47715

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  955 reviews

Customer review rating 3.5/5

Glen C. Couples - Confirmed reviews ALL

Our second stay and we have stayed in several other Mercure hotels - generally nice and comfortable but some aspects this time need attention.

Thank you very much for staying at Mercure Tottori Daisen Resort & Spa. We sincerely appreciate your continued patronage and are delighted to hear that you generally enjoyed another comfortable stay with us, as well as your experiences at other Mercure hotels. At the same time, we would like to apologize for the inconveniences you experienced during this visit. We regret that the hot water dispenser on your floor was not functioning properly, and we appreciate you bringing this matter to our attention. We are also sorry to hear that some aspects of the breakfast did not meet your expectations this time. Your comments regarding the smoothies and the Vietnamese pho noodles, including the absence of fresh lime, have been shared with our culinary team for review and improvement. We truly value feedback from returning guests such as yourself, as it helps us maintain and enhance the quality of our services. Thank you once again for taking the time to share your valuable comments with us. We will continue striving to provide a more satisfying experience for all our guests. All of our staff sincerely look forward to welcoming you again in the future.

Customer review rating 1.5/5

Saki H. Families - Confirmed reviews ALL

The carpet in our room bad a lot of old stains and looked dirty. Amenity at the common bath was very minimum. The hotel seems to be accepting more guests than it could manage. Breakfast was too crowded, and many dishes were empty.

Thank you very much for staying at Mercure Tottori Daisen Resort & Spa. We would also like to sincerely thank you for taking the time to share your valuable feedback regarding your stay. We deeply apologize for the discomfort caused by the condition of the carpet in your room. We will review and improve our cleaning and inspection procedures to ensure a more comfortable environment for our guests. We are also sorry for the inconvenience caused by the limited amenities in the public bath, as well as the overcrowding and insufficient replenishment during breakfast. We will work on improving our replenishment system and overall management according to guest volume to provide a more pleasant experience. Furthermore, we appreciate your comments regarding the confusion with pre-check-in, the limited allergy-friendly options, and the lack of variety in the menu for guests staying multiple nights. We take your feedback seriously and will strive to improve our guidance and enhance our dining options to better meet diverse needs. Based on your feedback, we will continue to make improvements to provide a more satisfying experience for all our guests. All of our staff sincerely look forward to welcoming you again in the future.

Customer review rating 4.0/5

Kokufu+ C. Couples - Confirmed reviews ALL

This is my Second time staying here.

Thank you very much for choosing Mercure Tottori Daisen Resort & Spa for your second stay. We are truly delighted to hear that you found the accommodation comfortable. It means a great deal to us that you decided to return, and we sincerely appreciate your continued trust in our hotel. We hope your recent stay was relaxing and enjoyable, and we look forward to welcoming you back again for your third visit in the near future.

Customer review rating 4.5/5

Hoi S. A. L. Families - Confirmed reviews ALL

We came to take kids to experience the snow parks. Very nice front desk staff in offering to help and check with ski resorts on their openings. The room is big in terms of Japan sizes, kids even have their own futons and are very happy. Breakfast and dinner were great, with large selection and includes specialties from the Daisen area. We wil love to come again soon!

Customer review rating 5.0/5

Chong J. L. Families - Confirmed reviews ALL

My wife and I changed room two times.Your staff S. Yamamoto arranged several times our favorable room. It was very helpful to us.We appreciate Mr.S.Yamamoto's patronage.

Thank you for your kind words regarding our hospitality. We are delighted to hear that Mr. S. Yamamoto was able to assist you in finding the most suitable accommodations. Your appreciation will be shared with our team. We look forward to serving you again.

Other web-users rate our hotel

  • 498 reviews 6.8/10 Location
  • 1,936 reviews 7.5/10 Room
  • 1,118 reviews 7.1/10 Service
  • 15 reviews 4.4/10 WiFi
  • 2,241 reviews 8.1/10 Food
  • 1,120 reviews 6.7/10 Vibe
  • 649 reviews 8.5/10 Bar
  • 579 reviews 8.7/10 Breakfast

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