Mercure Kochi Tosa Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 748 reviews

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Description

Hotel extras

  • Just a 20 minute ride from Kochi Ryoma Airport, an ideal base for exploring Kochi sights.

  • Enjoy a selection of alcoholic and soft drinks and snacks at the complimentary lounge.

  • Indulge in moments of relaxation at our family-friendly garden lounge and putter golf lounge.

  • Relax in our outdoor Yosakoi Onsen bath with natural spring and onsen lounge access.

  • Escape the summer heat with a splash in our seasonal outdoor pool with kids area available.

Our accommodation(s)

Hotel location

Mercure Kochi Tosa Resort & Spa

2995 Ko, Nishibun, Geiseimura Akigun
781-5703 KOCHI
Japan

GPS:33.52302, 133.78532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  748 reviews

Customer review rating 3.5/5

Evelyn K. Families - Confirmed reviews ALL

1. Comfortable hotel. 2, we had a helpful staff as required to get into spa area for laundry service. 3. Fantastic breakfast

Thank you very much for staying with us and for taking the time to share your detailed feedback. We are delighted to hear that you were satisfied with the spacious room, breakfast, and onsen, and that you found our location convenient. At the same time, we sincerely apologize for any inconvenience caused by the aging facilities and the lack of full barrier-free access, especially the step to the toilet. We take your comments seriously and will consider them as part of our ongoing improvement efforts. We are also truly grateful for your kind words regarding our staff. We will be sure to share your feedback with the front desk staff who assisted you during the night shift, as it will serve as great encouragement to our team. We are pleased that we could support you during your stay. We will continue striving to provide a more comfortable and seamless experience for all our guests. We look forward to welcoming you again in the future

Customer review rating 5.0/5

Sutheetutt V. Couples - Confirmed reviews ALL

The room is very clean and comfortable. The staff are polite and professional. This hotel has very large onside on indoor and outdoor.

Customer review rating 5.0/5

Hoon L. Families - Confirmed reviews ALL

Excellent service especially Rezki of Front Desk!

Thank you very much for staying with us and for sharing your kind feedback. We are delighted to hear that you were satisfied with the service provided by our front desk staff. Despite the busy spring break period and a full house, we are truly pleased that you were able to enjoy a comfortable stay. We also sincerely appreciate your kind recognition of our General Manager’s presence and support on the floor. We will continue striving to deliver consistent, high-quality service under all circumstances. All of our team members look forward to welcoming you again in the near future.

Customer review rating 3.5/5

Mark E. Families - Confirmed reviews ALL

The rooms are basic and seem dated. The full board food and the public bath were both great which was the main reason we chose this hotel.

Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your feedback. We regret that the guest room did not fully meet your expectations. We will take your comments regarding the facilities into consideration as we plan future improvements to create a more comfortable environment for our guests. On the other hand, we are delighted to hear that you were satisfied with the full board meals and the public bath. It is especially encouraging to know that we were able to meet your expectations in the areas that were the main reason for choosing our hotel. We will continue striving to enhance our services and provide an even more satisfying stay for all our guests. We look forward to welcoming you again in the future.

Customer review rating 4.5/5

Randolf K. Families - Confirmed reviews ALL

Stayed just 1 night, using 2 rooms (3 persons). Ocean view side oversees the sea, beautifull. Room size were regular, clean. Outstanding are the dinner and breakfast buffets. I recommend to book both (although steeply priced), since there are not many alternatives in close vicinity of the Hotel (especially after 18:00). The additional cost is definitely worth it. Restaurant is located on the top floor, beautifull view to to sea. Free drinks and snacks in the Lobby. Large ofuro (bath), incl. rotenburo (outside bath), changes men/women daily. Staff was very helpfull when the toilet reservoir in one of our rooms was dripping water (can be quite annoying in the night...). Hotel staff came to the room together with a handyman who fixed it (stopped the dripping) within 20min. Thank you ! All-in-all a very good experience !

Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the ocean view from your room as well as the scenery from the restaurant. It is also very rewarding to know that you were satisfied with both our breakfast and dinner buffets. We are glad that you were able to comfortably enjoy the drinks and light snacks in the lobby, as well as the large public bath and open-air bath facilities. We sincerely apologize for the inconvenience caused by the issue with the toilet in your room. At the same time, we truly appreciate your kind words regarding our staff’s prompt response. We will continue to strive to provide quick and attentive service. Your comment that you had “a very good stay” is greatly encouraging to us. We will keep working to further improve our services and ensure an even more satisfying experience for our guests. We look forward to welcoming you again in the future.

Other web-users rate our hotel

  • 403 reviews 6.8/10 Location
  • 1,686 reviews 8.1/10 Room
  • 1,045 reviews 7.7/10 Service
  • 20 reviews 3.6/10 WiFi
  • 2,016 reviews 8.7/10 Food
  • 902 reviews 9.3/10 Wellness Area
  • 785 reviews 8.9/10 Bar
  • 545 reviews 9/10 Breakfast

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