Mercure Kochi Tosa Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,309 reviews

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Description

Hotel extras

  • Just a 20 minute ride from Kochi Ryoma Airport, an ideal base for exploring Kochi sights.

  • Enjoy a selection of alcoholic and soft drinks and snacks at the complimentary lounge.

  • Indulge in moments of relaxation at our family-friendly garden lounge and putter golf lounge.

  • Relax in our outdoor Yosakoi Onsen bath with natural spring and onsen lounge access.

  • Escape the summer heat with a splash in our seasonal outdoor pool with kids area available.

Our accommodation(s)

Book this hotel
Room 1

Classic Room 36m² with 5 futon beds, beautiful Mountain view Japanese style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 5 adults and 5 children.

  • Views:

    Mountain view

Max. number of persons
8
Area
From 36 / 387 sq ft

Bedding

Futon(s) x4

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 8 pers. max
  • 36 / 387 sq ft
  • Bedding 4 x Futon(s)
  • Views: Mountain view

Classic Room 36m² with 2 single beds and 2 futon beds, beautiful Mountain view Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
7
Area
From 36 / 387 sq ft

Bedding

Single bed(s) x2

Futon(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Classic Room 36m² with 2 single beds and 1 sofa bed and 1 extra bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 4 adults and 4 children.

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 36 / 387 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Classic Room 22m² with 1 double bed, beautiful Mountain view, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
1
Area
From 22 / 236 sq ft

Bedding

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Classic Room 36m² with 2 single beds and 1 sofa bed, beautiful Mountain view, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 3 adults and 3 children.

  • Views:

    Mountain view

Max. number of persons
5
Area
From 36 / 387 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Classic Room 36m² with 5 futon beds, beautiful Ocean/Sea view Japanese style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 5 adults and 5 children.

  • Views:

    Ocean/Sea view

Max. number of persons
8
Area
From 36 / 387 sq ft

Bedding

Futon(s) x4

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Classic Room 36m² with 2 single beds and 2 futon beds, beautiful Ocean/Sea view Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Ocean/Sea view

Max. number of persons
7
Area
From 36 / 387 sq ft

Bedding

Futon(s) x2

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Suite

Classic Junior Suite, Japanese-Western style, 2 single beds and 3 futon beds

Classic Junior Suite 72m² with 2 single beds and 3 futon beds, beautiful Mountain view Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
8
Area
From 72 / 775 sq ft

Bedding

Single bed(s) x2

Futon(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Suite

Classic Junior Suite, Japanese-Western style, 2 single beds and 3 futon beds, Ocean/Sea view

Classic Junior Suite 72m² with 2 single beds and 3 futon beds, beautiful Ocean/Sea view Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Ocean/Sea view

Max. number of persons
8
Area
From 72 / 775 sq ft

Bedding

Single bed(s) x2

Futon(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Room Services

  • Automatic wake up call

Working Area

  • Business Desk

Hotel location

Mercure Kochi Tosa Resort & Spa

2995 Ko, Nishibun, Geiseimura Akigun
781-5703 KOCHI
Japan

GPS:33.52302, 133.78532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Breakfast
  • Meeting rooms
  • 194 rooms
  • One room for people with reduced mobility
  • 13 floors

Languages spoken at the hotel

Laundry / Valet Services

  • Laundromat

Catering

2 Restaurants

Breakfast

  • Buffet

Business

18 Meeting rooms

Well-being

Summer Pool

  • Outside
  • On site
  • On site

Unwind at the complimentary lounge, open to all staying guests between 15:00~18:00 and 21:00~23:00. Savour up to 12 locally brewed sakes and enjoy a rich selection of other alcoholic and non-alcoholic beverages, as well as local snacks and sweets.

Operating Period: July 11 (Sat) - September 13 (Sun), 2026 Hours: 9:00 AM - 12:00 PM / 2:00 PM - 6:00 PM ・For maintenance purposes, a 10-minute break is scheduled every 50 minutes during operating hours.

We have two different baths at our Kochi onsen resort. One is an outdoor hot spring surrounded by natural landscaping, and one is a public bath set indoors in a sleek, modern space. Finish off your onsen experience by heading to the relaxing lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,309 reviews

Customer review rating 4.0/5

Fat W. T. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Rene G. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Wing H. L. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Randolf K. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Huey S. T. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Rene G. Families - Confirmed reviews ALL

We had a bad day, a problem, and the staff of the hotel helped us so well. It humbled us.

Customer review rating 4.5/5

Wing H. L. Couples - Confirmed reviews ALL

Very large car park and easy to park The Onsen is big enough The dinner buffet is tasty

Customer review rating 4.5/5

Randolf K. Families - Confirmed reviews ALL

As for the breakfast/dining: Would it be possible somehow to separate families with small kids from other guests. While we like kids and have had our own, now that we are retired, it is nerving to have crying, yelling or otherwise noisy kids all around the table during dinner. Since there are separate rooms on 13F, would it be an option to arrange a dedicated dining room for guests without small kids?

Customer review rating 0.5/5

Huey S. T. Couples - Confirmed reviews ALL

Hotel carpets are disgusting especially 4th floor holes in the carpet, severely damaged walls etc. We found hair in bathroom, not cleaned properly and no towels. Then final straw is poor WiFI which they knew about and only when we complained did they give us a Rakuten dongle. None of the staff speak English including hotel manager so we had to file complaints direct to Accor.

Customer review rating 5.0/5

Stepanka C. Friends - Confirmed reviews ALL

We love everything there - large rooms, fantastic breakfast, 2 happy hours for all guests, good onsen. We also used their laundry room and bought great farm vegetables at the lobby. Good job.

Thank you very much for staying at Mercure Kochi Tosa Resort & Spa. We are truly delighted to hear that you enjoyed every aspect of your stay. Your kind words, "We loved everything," mean a great deal to all of us. We are pleased that you enjoyed our spacious guest rooms, breakfast, Happy Hour lounge, and onsen. It is also wonderful to know that you made use of our laundry facilities and visited the local farmers' vegetable market in the lobby. We hope these experiences allowed you to discover a little more of Kochi's local charm. We will continue striving to provide not only a comfortable stay but also memorable experiences that showcase the unique attractions of Kochi. We sincerely look forward to welcoming you back on your next visit.

Customer review rating 3.5/5

Evelyn K. Families - Confirmed reviews ALL

1. Comfortable hotel. 2, we had a helpful staff as required to get into spa area for laundry service. 3. Fantastic breakfast

Thank you very much for staying with us and for taking the time to share your detailed feedback. We are delighted to hear that you were satisfied with the spacious room, breakfast, and onsen, and that you found our location convenient. At the same time, we sincerely apologize for any inconvenience caused by the aging facilities and the lack of full barrier-free access, especially the step to the toilet. We take your comments seriously and will consider them as part of our ongoing improvement efforts. We are also truly grateful for your kind words regarding our staff. We will be sure to share your feedback with the front desk staff who assisted you during the night shift, as it will serve as great encouragement to our team. We are pleased that we could support you during your stay. We will continue striving to provide a more comfortable and seamless experience for all our guests. We look forward to welcoming you again in the future

Customer review rating 5.0/5

Sutheetutt V. Couples - Confirmed reviews ALL

The room is very clean and comfortable. The staff are polite and professional. This hotel has very large onside on indoor and outdoor.

Thank you very much for staying at Mercure Kochi Tosa Resort & Spa. We are delighted to hear that you were satisfied with the cleanliness and comfort of your room. We also sincerely appreciate your kind comments regarding our staff. Your compliments are a great source of encouragement for all of us. We are also pleased that you enjoyed our indoor and outdoor facilities and were able to spend a comfortable and fulfilling time during your stay. We will continue striving to improve both our services and facilities to ensure that all our guests enjoy a pleasant and memorable experience. We look forward to welcoming you back whenever your travels bring you to Kochi again. Sincerely,

Customer review rating 5.0/5

Hoon L. Families - Confirmed reviews ALL

Excellent service especially Rezki of Front Desk!

Thank you very much for staying with us and for sharing your kind feedback. We are delighted to hear that you were satisfied with the service provided by our front desk staff. Despite the busy spring break period and a full house, we are truly pleased that you were able to enjoy a comfortable stay. We also sincerely appreciate your kind recognition of our General Manager’s presence and support on the floor. We will continue striving to deliver consistent, high-quality service under all circumstances. All of our team members look forward to welcoming you again in the near future.

Customer review rating 3.5/5

Mark E. Families - Confirmed reviews ALL

The rooms are basic and seem dated. The full board food and the public bath were both great which was the main reason we chose this hotel.

Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your feedback. We regret that the guest room did not fully meet your expectations. We will take your comments regarding the facilities into consideration as we plan future improvements to create a more comfortable environment for our guests. On the other hand, we are delighted to hear that you were satisfied with the full board meals and the public bath. It is especially encouraging to know that we were able to meet your expectations in the areas that were the main reason for choosing our hotel. We will continue striving to enhance our services and provide an even more satisfying stay for all our guests. We look forward to welcoming you again in the future.

Customer review rating 4.5/5

Randolf K. Families - Confirmed reviews ALL

Stayed just 1 night, using 2 rooms (3 persons). Ocean view side oversees the sea, beautifull. Room size were regular, clean. Outstanding are the dinner and breakfast buffets. I recommend to book both (although steeply priced), since there are not many alternatives in close vicinity of the Hotel (especially after 18:00). The additional cost is definitely worth it. Restaurant is located on the top floor, beautifull view to to sea. Free drinks and snacks in the Lobby. Large ofuro (bath), incl. rotenburo (outside bath), changes men/women daily. Staff was very helpfull when the toilet reservoir in one of our rooms was dripping water (can be quite annoying in the night...). Hotel staff came to the room together with a handyman who fixed it (stopped the dripping) within 20min. Thank you ! All-in-all a very good experience !

Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the ocean view from your room as well as the scenery from the restaurant. It is also very rewarding to know that you were satisfied with both our breakfast and dinner buffets. We are glad that you were able to comfortably enjoy the drinks and light snacks in the lobby, as well as the large public bath and open-air bath facilities. We sincerely apologize for the inconvenience caused by the issue with the toilet in your room. At the same time, we truly appreciate your kind words regarding our staff’s prompt response. We will continue to strive to provide quick and attentive service. Your comment that you had “a very good stay” is greatly encouraging to us. We will keep working to further improve our services and ensure an even more satisfying experience for our guests. We look forward to welcoming you again in the future.

Customer review rating 2.0/5

Guo X. A. L. Families - Confirmed reviews ALL

I booked a room with 4 futons as indicated on the booking page, for my family of 2 adults and 2 kids. However, upon arrival, they only prepared 2 sets of futons. They refused to give me the pillow and mattress cover for the other two futons and claimed that for bookings through all accor app, children are not provided bedding. It was only after an hour, and showing them what is written on the booking confirmation that they said they will make an exception. My other booking was for a room of 2 single beds AND 2 futon beds. Upon check in, no futon was provided. Again, after much negotiation, they agreed to provide only ONE additional futon bed. I hope to get a clarification if your hotel is supposed to provide the bedding as stated on the booking confirmation? I have been to at least 8 mecure/grand mecure hotels (some booked via accor app, others via trip.com) and this is the first hotel that i encoutered this. I am not confident to book though accor app if this is not clarified. Apart from this, the rest of the facilities were pleasant. The check in encounter was unfortunated. I would also wish to compliment your staff Ms Kasai, who really tried her best to translate my messages to her booking manager and to persuade her manager that my booking indicated the bedding arrangement as 4 futon beds for first room and 2 single+2 futon for the second room.

We sincerely apologize for any inconvenience you may have experienced during your stay with us. At the same time, we are relieved and grateful to learn from your comments that you were otherwise able to enjoy a comfortable stay. Thank you very much for sharing your feedback. Regarding reservations, we would like to explain the following policy under which we accept bookings. In Japan, accommodation rates are generally displayed on a per-person basis rather than per room. Based on this concept, the number of guests shown on Accor.com represents the maximum occupancy of the room, which may differ from the actual number of paying guests. For this reservation, we received a booking for two adults and two children staying free of charge. In such cases, children are expected to share the existing beds with adults. Should separate bedding be required for young children, an additional paid reservation is necessary. Accordingly, bedding for children is not usually provided under these conditions. However, in this instance, we considered the matter to be a misunderstanding arising from differences in reservation practices, and we therefore provided bedding for the children at no additional charge as a special courtesy. We will continue to make every effort to improve our guidance and reservation confirmation procedures so that all guests may enjoy a comfortable and worry-free stay.

Customer review rating 4.0/5

Cheong W. H. Friends - Confirmed reviews ALL

A great place to have a short stay with family and friends that loves onsen

Thank you very much for staying at Mercure Kochi Tosa Resort & Spa. We are delighted to hear that you enjoyed your stay with your family and friends, and that you appreciated our onsen facilities. At the same time, we sincerely apologize for any inconvenience caused regarding the condition of the guest room, cleanliness concerns, and the lack of beer during happy hour, which did not meet your expectations. Please rest assured that your valuable feedback will be shared with our team as we work to improve comfort and service quality. We truly hope to have the opportunity to welcome you again on your next trip to Kochi

Customer review rating 2.5/5

Yuriko W. Families - Confirmed reviews ALL

The lobby and other facilities were clean and tasteful, but the room fixtures and everything else were old, which lowered the rating.

Thank you very much for staying with us. We are delighted to hear your kind words about the lobby and our facilities. However, we sincerely apologize that the condition of the room fixtures did not meet your expectations. We will take your valuable feedback seriously and use it as a reference for future renovations and improvements. Thank you again for sharing your impressions with us.

Customer review rating 4.5/5

Ryo K. Families - Confirmed reviews ALL

全体的な満足度が高かったです。 お部屋は調度品が古いとは感じましたが、最近のホテルにはないゆったりした空間が贅沢で、空調もホテルの空調に弱い家族も問題なかったとのこと。 夕食も朝食もありがちなメニューではなく一つ一つのメニューがこだわられてて味付けもよく、シュークリームなどその場で仕上げるメニューも趣向があって楽しく、美味しかった。野菜が新鮮なのも良かった。 温泉も以前利用したときよりも湯船が減っていたが必要十分かと。シャンプー類の香りがよく家族も気に入っていました。 ゆっくりホテルに滞在するのがコンセプトなのだと思いますが、今回は残念ながら夜になってのチェックインで朝も早々にチェックアウトしてしまったので次回はもう少しゆっくりしたい。 ただ、ホテル内の居心地がよくてもそれだけでは選ぶ理由にならないかもしれないので、長期滞在するには周辺で何ができるかがもっと提案があるとよいのではと思います。

この度はご宿泊いただき、誠にありがとうございます。 また、細やかにご滞在のご感想をお寄せくださり、重ねて御礼申し上げます。 お部屋の広さや空調の快適さ、ご家族皆様にとって心地よくお過ごしいただけたこと、そしてお食事や温泉、アメニティについても嬉しいご評価をいただき、大変光栄でございます。 特にお料理の工夫や野菜の鮮度などにお目を留めいただけましたことは、調理スタッフの励みにもなります。 一方で、ソファのシミやチェックイン・アウトのお時間、さらには周辺観光のご提案不足など、貴重なご指摘をいただきありがとうございます。 いただきましたご意見は、今後よりご満足いただける滞在を目指すうえで真摯に受け止め、改善に努めてまいります。 次回はぜひ、よりゆっくりとお過ごしいただけるご滞在をお楽しみいただけますよう、心よりお待ち申し上げております。 メルキュール高知土佐リゾート&スパ

Customer review rating 4.5/5

Mitsuko K. Friends - Confirmed reviews ALL

4人で和室で楽しく、食事も美味しく過ごしました🤗又11月末頃お世話になりたく、予定しております🤗

この度はご宿泊いただき、誠にありがとうございます。 和室でのご滞在やお食事をお楽しみいただけたとのこと、大変嬉しく拝読いたしました。 また、ご予約の際にはお電話にてご不安な点をお伺いでき、安心してご来館いただけたこと何よりでございます。今後も丁寧で分かりやすいご案内を心がけてまいります。 11月末のご再訪を予定いただいているとのこと、スタッフ一同、またお目にかかれます日を心より楽しみにお待ちしております。 メルキュール高知土佐リゾート&スパ

Customer review rating 5.0/5

Mieko S. Friends - Confirmed reviews ALL

5人で泊まりました。オーシャンビューの和洋室を予約しました。 広く使い勝手も良く、全員大満足でした。 お酒を飲むヒトにとっては、あのラウンジは夢の様でしょう。 着いたときは、ビールが飲めて日本酒も有りました。 夜には、ウイスキーやハーブ酒等が20種類以上も有りました。 コーヒー紅茶、日本茶、ハーブティーも有り、飲めない私もカモーミールティーが飲めて大満足でした。 他のメルキュールも是非泊まってみたいです。

この度はご宿泊いただき、誠にありがとうございます。 ご家族・ご友人とのご滞在がご満足いただけるものとなりましたこと、私どもも大変嬉しく拝読いたしました。 オーシャンビューの和洋室やラウンジでのお飲み物など、皆さまにお楽しみいただけたご様子が伝わり、何よりでございます。特にお酒をお楽しみいただける方にも、お飲みにならない方にもご満足いただけたとのお言葉、大変励みになります。 また、お電話でのご予約にもご協力いただきありがとうございました。今後も分かりやすいご案内とスムーズなご対応を心がけてまいります。 ぜひ、他のメルキュールホテルにも足をお運びいただけましたら幸いです。またのお越しを心よりお待ちしております。 メルキュール高知土佐リゾート&スパ

Other web-users rate our hotel

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  • 1,233 reviews 7.3/10 Service
  • 22 reviews 6.2/10 WiFi
  • 2,375 reviews 8.5/10 Food
  • 1,000 reviews 9.3/10 Wellness Area
  • 873 reviews 8.8/10 Bar
  • 598 reviews 8.8/10 Breakfast

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