Grand Mercure Beppu Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 67 reviews

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1825, Hiramichi Irie, Hiji Hayami gun, 879-1508 OITA, Japan

Description

Hotel extras

Embark on a new journey of the senses through unique local experiences in Kyushu.

Our accommodation(s)

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

Telephone
Fax +81 977-72-9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Le SENSORIEL

Seafood and mountain food that enriches the table. A resort where you can be healed by seasonal food

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  67 reviews

much better than expected

Customer review rating 5.0/5

Jackie D. Couples - Confirmed reviews ALL

We were upgraded to a superior room type with an amazing view of the ocean. Room was spotless and nice every afternoon they had free champaigne and beer for all guests from 3-6pm they then had a free night cap from 9pm- 11pm which were spirits ( whisky, vodka etc. All came with light nibbles. Breakfast was buffet and lovely - we had smoked salmon eggs benedict each morning amongst a host of other food Onsen great A bit far out of town but they do have a shuttle in at 0830 and 1100 and return around 3pm and 530pm, there is a seven eleven within an easy walk Plenty of parking was available for free. Staff very efficient and helpful.

Thank you very much for Grand Mercure Beppu Bay Resort & Spa. I think there were some points that were not enough, but I am very honored to receive a perfect score in all items. We are very happy to see that you enjoyed the view from the hotel, the breakfast buffet and the lounge during your stay. It is our mission to provide a comfortable stay for our guests, and we will continue to strive to improve our services in the future. All of our staff will continue to strive for a high level of hospitality and customer-friendly service, and will do our best to meet your expectations. Also, when you come to Oita, you can use our hotel We are fortunate. We look forward to seeing you again. Thank you for your review. Grand Mercure Beppu Bay Resort & Spa WEB Staff

Disappointing

Customer review rating 1.5/5

Ry Friends - Confirmed reviews ALL

I have to agree with many of the unflattering reviews. 1. The carpets on the 5th floor corridor was stained. The tatami room had cobwebs on the ceiling light. 2. Switched to a western room the 2nd night, a slight improvement but there were stains on the fake leather headboard and it was also...gasp peeling. It's the same condition in my friend's room so can't be a one off. Supposedly completed refurbishment in April 2024 but the hotel has a strangely incomplete feel about it. 3. As I switched room on the 2nd night, I stored luggage in the self service area and the lock malfunctioned when I tried to retrieve it in the evening. FYI, several other locks were already faulty when I tried in the morning 4. When I got to my new room on the 2nd night, the room door was left ajar and the room key I was just given did not work. Staff had to come up with a new key and I had to request that they stay while I made sure no one was in the room. 5. Billed as an onsen resort hotel but the onsen was mediocre. Only one restaurant on-site and it doesn't serve a la carte. 6. The one saving grace was the buffet breakfast, great quality and a wide choice with staff working hard to clear tables and replenish food. 7. I disagree with some of the reviews which said that staff were rude. I think they do try but many are trainees or part timers and all are working under pressure of systems and hardware limitations.

Thank you very much for Grand Mercure Beppu Bay Resort & Spa. First of all, we sincerely apologize for the inconvenience caused by the inadequate cleaning of the room. We will share your valuable opinions with the cleaning staff and strive to improve. For this renewal, we have renovated the buffet restaurant, large public bath, and guest rooms on the 11th floor. The guest room you used has not been renovated this time, and we are very sorry that it could not meet your expectations. We take your valuable feedback seriously and will strive to improve it so that you can provide a more comfortable stay. Thank you for your valuable feedback. Grand Mercure Beppu Bay Resort & Spa WEB

Extremely good stay

Customer review rating 5.0/5

Gareth Couples - Confirmed reviews ALL

The hotel is located near the Beppu City and the facilities are great! Room that we stayed in is superb and spacious with a great sea view. Big shout-out to Mr Bigat Rana, whom looked after us very well. Thanks! 💯

Thank you very much for Grand Mercure Beppu Bay Resort & Spa. We are very happy to hear that you were able to stay comfortably from the feedback you received. We are delighted that you were satisfied with the facilities and services in the hotel. I would like to express my sincere gratitude for your kind words. It is our mission to provide a comfortable stay for our guests, and we will continue to strive to improve our services in the future. All of our staff will continue to strive for a high level of hospitality and customer-friendly service, and will do our best to meet your expectations. We hope that you will come again and fully enjoy the charm of the hotel. Thank you for your review. Grand Mercure Beppu Bay Resort & Spa WEB Staff

Mercure Resort in Beppu

Customer review rating 3.5/5

Kc Couples - Confirmed reviews ALL

Mercure Beppu Resort is within minutes of downtown. The view from renovated sea view room is amazing. Dining venue is huge, though the quality of food can be improved.

Thank you very much for Grand Mercure Beppu Bay Resort & Spa. We are very happy that you enjoyed the buffet of our hotel and the view from the hotel. All of our hotel staff will continue to do their best to provide you with services and hospitality that meet your expectations. The area around the hotel is full of colorful nature in each of the four seasons, and there are many attractive spots such as "castle towns" and "hot springs", so when you have the opportunity to visit Oita again, we hope you will use our hotel again. Thank you very much for your review. Grand Mercure Beppu Bay Resort & Spa WEB Staff

Rewarding stay

Customer review rating 4.5/5

Gfpl Couples - Confirmed reviews ALL

Collected by the shuttle, from the station just after 5;30pm as the last shuttle from the station was 5:30pm. After an initial change of room for ocean view we were moved from a family room to twin room which better suited our needs. Hotel Onsen was amazing and well managed, shame it was only open morning and evenings, the outside Onsen with the scenic views was amazing. The local train station was about 15 minutes walk from the hotel which was useful as the first shuttle from the hotel was 11am. Reception staff were very helpful especially Koide Akiko, who was very helpful in arranging tour information in English for us and assisting as required. The hotel had a lounge area for afternoon and evening activities however we didn’t really access this even though as platinum members we had access, the lounge was very popular and at times Had little available space and did not feel welcoming due to its business. Breakfast was adequate large restaurant area, with multiple food options, evening meal the only option offered was a buffet option set price in the same restaurant but no option for alcarte, the other option for evening meals was the local 7-11. The hotel is popular with tour groups so breakfast could be busy dependent upon the number of coach tours being checked in. Overall it was a good stay with a very good Onsen facility and relaxation area. An area for improvement could be increasing the frequency of the shuttle and a dedicated members lounge might be an addition.

Thank you very much for Grand Mercure Beppu Bay Resort & Spa. We would also like to thank you again for taking the time out of your busy schedule to post reviews of our hotel and give us valuable opinions. We are very happy that you can enjoy the view from the hot spring open-air bath during this stay. And it seems that you are satisfied with the service of the staff, and we are most pleased with it. Receiving compliments is a driving force for the staff and is very encouraging. Our hotel staff will strive to provide an environment that satisfies our customers in all aspects so that we will not be satisfied with our customers' evaluations. However, we apologize for the inconvenience caused by the opening hours of the hot springs, the crowded lounge, and the number of shuttle buses. We deeply regret that we have caused our customers a sense of disappointment. We will take each and every one of the opinions we received this time seriously, and we will make improvements in the future so that all visitors can spend a comfortable time. When you come to Japan, please use our hotel. We look forward to seeing you again. Grand Mercure Beppu Bay Resort & Spa WEB Staff

Other web-users rate our hotel

  • 311 reviews 6.4/10 Location
  • 907 reviews 7.7/10 Room
  • 539 reviews 6.8/10 Service
  • 11 reviews 8.1/10 WiFi
  • 447 reviews 5.9/10 Amenities
  • 303 reviews 8.8/10 Value
  • 281 reviews 9.1/10 Breakfast
  • 263 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.