Grand Mercure Beppu Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 892 reviews

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Description

Hotel extras

  • At our hot spring resort in Beppu Bay, enjoy outdoor onsen experiences and onsen lounge.

  • Our all-inclusive packages include breakfast, dinner, free-flow drinks, and snacks.

  • Cool off in the seasonal garden pool, with kids' area and stunning views of Beppu Bay.

  • Stay at the only official hotel for Sanrio Harmonyland, just a 15 minute ride away.

  • Bring the kids to our family-friendly hotel in Beppu Bay, with suites for up to 6 people.

Our accommodation(s)

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  892 reviews

Customer review rating 4.0/5

Hanna W. Families - Confirmed reviews ALL

The room that we stayed was very dated and only one pillow was provided but spacious. We enjoyed the indoor and outdoor hot spring spa. Breakfast offered a good selection of both Western and Asian options. Overall, it was a good stay, and we would return and book a renovated room.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your detailed feedback with us. We are delighted to hear that you enjoyed our indoor and outdoor hot spring spa, as well as the variety offered at breakfast. Your kind comments and high ratings are truly appreciated and serve as great encouragement for our team. At the same time, we sincerely appreciate your honest feedback regarding the condition of the room, pillow availability, restaurant ventilation, and our sustainability initiatives. Your comments have been shared with the relevant teams as we continuously work on improvements, including room renovations and enhancements to guest comfort and environmental efforts. We truly look forward to welcoming you and your family back for an even more comfortable and enjoyable stay. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Customer review rating 5.0/5

Yungwen H. Families - Confirmed reviews ALL

The onsen here is incredibly relaxing—spacious, soothing, and perfect after a long day.

Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. We would like to take this opportunity to thank you for sharing your experience and for providing such an excellent rating. We will continue to improve our services so that your next stay will be even more satisfying, and strive to provide all our guests with a stay that exceeds their expectations. We look forward to welcoming you back again.

Customer review rating 5.0/5

Keong W. T. Families - Confirmed reviews ALL

Extremely great hotel check-in service and welcome by the front desk. Had a great breakfast and free drinks(included alcohol) in the "lounge" at lobby on that day. Every guests were enjoyed the sessions.

Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you were satisfied with the check-in service and the welcome from our front desk. We are also pleased that you enjoyed the breakfast and the complimentary drinks in the lounge, and that you had a wonderful time. It brings us great joy to know that our services could enhance your travel experience. We will continue to strive to provide a comfortable stay for our guests. We look forward to welcoming you back again soon. Grand Mercure Beppu Bay Resort & Spa Staff

Customer review rating 5.0/5

Long D. Families - Confirmed reviews ALL

Had a good experience here. The room is clean and tidy, and the guest welcome drink in the evening is great. Had an area for kids to play as well. Staff is very friendly and helpful. We forgot our charger when we stayed, called and everything is sorted out within 5 mins to arrange shipping it back to our address in Tokyo (thanks Zisheng Liao for handling it). Highly recommended.

Dear Guest, Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate your wonderful feedback. We are delighted to hear your compliments regarding the cleanliness of your room, the evening welcome drink, and the play area for children. It is also reassuring to know that our staff was able to quickly arrange the return of your charger, and we appreciate your kind words, which motivate our team. Your recognition of us as an ideal place for family trips is extremely encouraging for us. We will continue to strive to provide a comfortable stay for our guests. We look forward to welcoming you again in the future. Best regards, Grand Mercure Beppu Bay Resort & Spa

Customer review rating 5.0/5

Cheng S. P. Families - Confirmed reviews ALL

New and nice hotel facilities and look-and-feel, sumptuous and delicious buffet breakfast.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We also sincerely appreciate your wonderful comments. We are delighted to hear that you enjoyed our new and lovely hotel facilities and ambiance, as well as our luxurious and delicious breakfast buffet. All of our staff are pleased that we were able to meet your expectations. We will continue to strive to provide even better service, so we look forward to your next visit. Grand Mercure Beppu Bay Resort & Spa

Other web-users rate our hotel

  • 769 reviews 6.5/10 Location
  • 2,410 reviews 7.8/10 Room
  • 1,480 reviews 7.6/10 Service
  • 23 reviews 7.7/10 WiFi
  • 2,524 reviews 8.3/10 Food
  • 1,366 reviews 6.1/10 Amenities
  • 838 reviews 9/10 Value
  • 786 reviews 9.2/10 Breakfast

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