Grand Mercure Beppu Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 1,156 reviews

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Grand Mercure Beppu Bay Resort & Spa - Image 1
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1825, Hiramichi Irie, Hiji Hayami gun, 879-1508 OITA, Japan

Description

Hotel extras

  • At our hot spring resort in Beppu Bay, enjoy outdoor onsen experiences and onsen lounge.

  • Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.

  • Cool off in the seasonal garden pool, with kids' area and stunning views of Beppu Bay.

  • Stay at the only official hotel for Sanrio Harmonyland, just a 15 minute ride away.

  • Free shuttle service connecting hotel and three nearby train stations  (reservation only)

Our accommodation(s)

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

Telephone
Fax +81 977-72-9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,156 reviews

Customer review rating 0.5/5

King C. L. Couples - Confirmed reviews ALL

I am writing to formally lodge a complaint regarding my recent stay. As an Accor Platinum member, I expected to receive priority benefits, including a room upgrade and a higher standard of service. However, my experience was disappointing and did not meet even basic expectations. In fact, I encountered multiple issues during my stay: 1. **Unpleasant moldy smell in the bathroom** The bathroom was filled with a strong smell of mold and mildew. Since I was already exhausted and it was very late (around after midnight) when I took a shower, I could clearly smell the unpleasant odor while bathing. 2. **Condition of the room not consistent with Platinum status** It is unfair that, as a Platinum member, I was placed in a room that is clearly outdated and poorly maintained. The room feels old and not properly renovated, and even the **USB charging is missing**, which suggests the room is not up to modern standards. In addition, the wall beside the left bedside is damaged and badly worn. I do not understand why my Platinum membership did not come with the “privileged” experience that should accompany it.

Thank you very much for your continued patronage. We would also like to express our sincere appreciation for taking the time to share your valuable feedback with us. We deeply regret that your recent stay was affected by several shortcomings, and we sincerely apologize for the inconvenience and discomfort caused. It is truly disappointing for us that we were unable to provide the level of experience you rightfully expect as a valued Platinum member. First, regarding the odor in the bathroom, we sincerely apologize for the unpleasant experience caused due to insufficient inspection and housekeeping standards. We take your feedback very seriously and will promptly review our cleaning and inspection procedures to prevent recurrence. Regarding the room type, you had originally reserved a Japanese-style room; however, due to our operational circumstances, we upgraded your accommodation to a room on the top floor. Unfortunately, we failed to properly inform you of this change, which resulted in confusion and a mismatch with your expectations. Please accept our sincere apologies for this lack of communication. We will ensure clearer explanations moving forward. Furthermore, we sincerely regret that the condition and facilities of the room did not meet your expectations. We take your comments regarding the room condition and equipment very seriously, and we are committed to making the necessary improvements and upgrades in due course. Once again, please accept our deepest apologies for the inconvenience caused during your stay. We remain committed to improving our service quality and hope to have the opportunity to restore your trust and welcome you again in the future. Yours sincerely,

Customer review rating 5.0/5

Chris W. Families - Confirmed reviews ALL

Very great experience! Staffs will try their best to assist you. If you do not know the language they will use a translator to assist you too! Will definitely stay there again if I’m visiting! The breakfast is great with a huge selections.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your wonderful feedback. We are truly delighted to read your kind words such as “perfect location,” and to know that you were satisfied with your ocean-view room, its cleanliness, breakfast selection, and our team’s service. It is especially encouraging for us to hear that our staff’s support, including assistance with language communication, helped make your stay more comfortable. We are also very pleased that you enjoyed the variety offered at breakfast and that you expressed your wish to stay with us again in the future. Your positive feedback is a great encouragement for all of us. We will continue striving to provide an even more comfortable and satisfying experience for all our guests. We sincerely look forward to welcoming you again at Grand Mercure Beppu Bay Resort & Spa.

Customer review rating 5.0/5

Yurista P. Solo - Confirmed reviews ALL

All is good. Beyond my expectations.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing such wonderful feedback. We are truly delighted to read your comment that your stay “exceeded expectations” and that “everything was excellent.” It is a great honor for all of us to know that you were highly satisfied with every aspect of your stay, including the room, cleanliness, breakfast, our team, and the check-in and check-out experience. We are also very pleased that you enjoyed your stay as an ALL Gold member. Your satisfaction is a great encouragement for us to continue improving our service quality. We sincerely look forward to welcoming you again in the future and hope to have the pleasure of serving you at Grand Mercure Beppu Bay Resort & Spa once more.

Customer review rating 4.5/5

Martin T. C. H. Families - Confirmed reviews ALL

Place is nicely located for a seaview resort. A bit out of the city but still a great location. The food is of a wide spread and of reasonable quality. The staff are great. The onsen is both indoor and outdoor.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We would also like to express our sincere appreciation for your continued support as a valued ALL Accor Live Limitless Platinum member. We are delighted to hear your kind comments regarding the views, your room, our onsen facilities, and especially our team. It is wonderful to know that you and your family had a pleasant and comfortable stay with us. We understand that weekends can be busy, and we apologize for any inconvenience this may have caused. We will continue to improve our operations to ensure an even more comfortable experience for all our guests. We truly look forward to welcoming you again and hope you will enjoy another relaxing stay with the beautiful views of Beppu Bay. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 5.0/5

Adrian N. Families - Confirmed reviews ALL

Front desk staff was caring. Buffet breakfast was excellent. Onsen was great.

Thank you very much for staying with your family at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you enjoyed the ocean view from your room, our front desk service, the buffet breakfast, and the onsen. We apologize for the inconvenience caused by our cleaning staff entering your room before check-out. We will take steps to ensure this does not happen in the future. We look forward to welcoming you again. Grand Mercure Beppu Bay Resort & Spa

Other web-users rate our hotel

  • 860 reviews 6.5/10 Location
  • 2,649 reviews 7.7/10 Room
  • 1,611 reviews 7.8/10 Service
  • 29 reviews 8.2/10 WiFi
  • 2,808 reviews 8.3/10 Food
  • 1,503 reviews 6.2/10 Amenities
  • 900 reviews 9.1/10 Value
  • 861 reviews 9.3/10 Breakfast

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