Grand Mercure Beppu Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 91 reviews

Best price
guarantee
Grand Mercure Beppu Bay Resort & Spa - Image 1
Grand Mercure Beppu Bay Resort & Spa - Image 2
Grand Mercure Beppu Bay Resort & Spa - Image 3
Grand Mercure Beppu Bay Resort & Spa - Image 4
1825, Hiramichi Irie, Hiji Hayami gun, 879-1508 OITA, Japan

Description

Hotel extras

Embark on a new journey of the senses through unique local experiences in Kyushu.

Our accommodation(s)

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

Telephone
Fax +81 977-72-9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Le SENSORIEL

Seafood and mountain food that enriches the table. A resort where you can be healed by seasonal food

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  91 reviews

SERVICE LOCATION BREAKFAST

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Thank you for your service room upgeade , Location view , bar , Great Breakfast.

Thank you very much for Grand Mercure Beppu Bay Resort & Spa. We are very happy that you enjoyed the scenery and the breakfast buffet, and received a perfect score. Your reputation is what drives us. The area around the hotel is surrounded by colorful nature in all four seasons, and there are many attractive spots such as "castle town" and "hot spring". In addition, it is easy to access popular theme parks, aquariums and other tourist facilities by car. If you have the opportunity, please come to Grand Mercure Beppu Bay Resort & Spa again. We will continue to devote ourselves to delicious meals, pleasant hot bath facilities, and polite hospitality. We look forward to seeing you again. Thank you for your review. Grand Mercure Beppu Bay Resort & Spa WEB Staff

Great stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel was above expectations for the room, Hot Springs and food.

Thank you very much for using Grand Mercure Beppu Bay Resort & Spa. Thank you again for the perfect score! We are very honored to receive such an encouraging evaluation for our staff. All of our hotel staff will continue to do their best to provide you with services and hospitality that meet your expectations, and we look forward to your continued patronage. If you have the opportunity to travel to Kyushu again, please use our hotel. Thank you for your review. Grand Mercure Beppu Bay Resort & Spa WEB Staff

Nice for the most part (once the tour buses left)

Customer review rating 3.5/5

I C. Couples - Confirmed reviews ALL

Good(free) onsite carparking. Free drinks practically all afternoon into the evening but it's quite the zoo with three tour groups checking in the same day. Ditto with dinner time. We had to change our plans to avoid them in the morning. Once the buses left, dining was pleasant. Hot Springs bath was good.

We very much appreciate your comments regarding your stay at the Grand Mercure Beppu Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

much better than expected

Customer review rating 5.0/5

Jackie D. Couples - Confirmed reviews ALL

We were upgraded to a superior room type with an amazing view of the ocean. Room was spotless and nice every afternoon they had free champaigne and beer for all guests from 3-6pm they then had a free night cap from 9pm- 11pm which were spirits ( whisky, vodka etc. All came with light nibbles. Breakfast was buffet and lovely - we had smoked salmon eggs benedict each morning amongst a host of other food Onsen great A bit far out of town but they do have a shuttle in at 0830 and 1100 and return around 3pm and 530pm, there is a seven eleven within an easy walk Plenty of parking was available for free. Staff very efficient and helpful.

Thank you very much for Grand Mercure Beppu Bay Resort & Spa. I think there were some points that were not enough, but I am very honored to receive a perfect score in all items. We are very happy to see that you enjoyed the view from the hotel, the breakfast buffet and the lounge during your stay. It is our mission to provide a comfortable stay for our guests, and we will continue to strive to improve our services in the future. All of our staff will continue to strive for a high level of hospitality and customer-friendly service, and will do our best to meet your expectations. Also, when you come to Oita, you can use our hotel We are fortunate. We look forward to seeing you again. Thank you for your review. Grand Mercure Beppu Bay Resort & Spa WEB Staff

Disappointing

Customer review rating 1.5/5

Ry Friends - Confirmed reviews ALL

I have to agree with many of the unflattering reviews. 1. The carpets on the 5th floor corridor was stained. The tatami room had cobwebs on the ceiling light. 2. Switched to a western room the 2nd night, a slight improvement but there were stains on the fake leather headboard and it was also...gasp peeling. It's the same condition in my friend's room so can't be a one off. Supposedly completed refurbishment in April 2024 but the hotel has a strangely incomplete feel about it. 3. As I switched room on the 2nd night, I stored luggage in the self service area and the lock malfunctioned when I tried to retrieve it in the evening. FYI, several other locks were already faulty when I tried in the morning 4. When I got to my new room on the 2nd night, the room door was left ajar and the room key I was just given did not work. Staff had to come up with a new key and I had to request that they stay while I made sure no one was in the room. 5. Billed as an onsen resort hotel but the onsen was mediocre. Only one restaurant on-site and it doesn't serve a la carte. 6. The one saving grace was the buffet breakfast, great quality and a wide choice with staff working hard to clear tables and replenish food. 7. I disagree with some of the reviews which said that staff were rude. I think they do try but many are trainees or part timers and all are working under pressure of systems and hardware limitations.

Thank you very much for Grand Mercure Beppu Bay Resort & Spa. First of all, we sincerely apologize for the inconvenience caused by the inadequate cleaning of the room. We will share your valuable opinions with the cleaning staff and strive to improve. For this renewal, we have renovated the buffet restaurant, large public bath, and guest rooms on the 11th floor. The guest room you used has not been renovated this time, and we are very sorry that it could not meet your expectations. We take your valuable feedback seriously and will strive to improve it so that you can provide a more comfortable stay. Thank you for your valuable feedback. Grand Mercure Beppu Bay Resort & Spa WEB

Other web-users rate our hotel

  • 346 reviews 6.7/10 Location
  • 1,024 reviews 7.8/10 Room
  • 611 reviews 7.1/10 Service
  • 11 reviews 8.1/10 WiFi
  • 928 reviews 8.5/10 Food
  • 353 reviews 9/10 Value
  • 337 reviews 9.2/10 Breakfast
  • 294 reviews 5.1/10 Cleanliness

Powered by Trustyou

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.