Grand Mercure Beppu Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 746 reviews

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Description

Hotel extras

  • At our hot spring resort in Beppu Bay, enjoy outdoor onsen experiences and onsen lounge.

  • Our all-inclusive packages include breakfast, dinner, free-flow drinks, and snacks.

  • Cool off in the seasonal garden pool, with kids' area and stunning views of Beppu Bay.

  • Book adorable Hello Kitty themed rooms in the only official hotel for Sanrio Harmonyland.

  • Bring the kids to our family-friendly hotel in Beppu Bay, with suites for up to 6 people.

Our accommodation(s)

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Le Sensoriel

Enjoy elegant dining in Beppu Bay at Le Sensoriel. Beppu is known for its seafood, and at this Beppu Bay restaurant, it's freshly caught, travelling just a short distance from the ocean. There's a seasonal menu, accompanied by unlimited drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  746 reviews

Customer review rating 5.0/5

Cheng S. P. Families - Confirmed reviews ALL

New and nice hotel facilities and look-and-feel, sumptuous and delicious buffet breakfast.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We also sincerely appreciate your wonderful comments. We are delighted to hear that you enjoyed our new and lovely hotel facilities and ambiance, as well as our luxurious and delicious breakfast buffet. All of our staff are pleased that we were able to meet your expectations. We will continue to strive to provide even better service, so we look forward to your next visit. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 4.5/5

Tai H. E. L. Families - Confirmed reviews ALL

Recognized my Accor Platinum status and upgrade my room to superior room. Evening lounge experience is good

Dear Guest, Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We also appreciate your warm feedback. We are delighted to hear that you enjoyed a comfortable stay. We are also pleased that you were happy with the superior room upgrade. It’s wonderful to know that you were satisfied with our evening lounge services. Should you have the opportunity to travel to Oita again, we sincerely hope you will choose to stay with us. We look forward to welcoming you back. Best regards, Grand Mercure Beppu Bay Resort & Spa

Customer review rating 5.0/5

Wai C. P. Solo - Confirmed reviews ALL

I was pleasantly surprised to be upgraded to a room with a stunning panoramic sea view. The staff were friendly and welcoming, which made the stay even more enjoyable. The room itself was spacious, clean, and comfortable. Both the hot spring and the restaurant also offered beautiful sea views, making the overall experience very relaxing and memorable.

Dear Guest Thank you for staying at our hotel. We are delighted to hear that you enjoyed your wonderful experience. Our entire staff sincerely appreciates that you enjoyed the room upgrade and the panoramic ocean view. We strive to provide our guests with a comfortable and relaxing stay, and we are pleased that we were able to achieve that goal. We also appreciate that the beautiful views from our hot springs and restaurant made your stay even more special. We are also honored that you appreciated our cleanliness and comfort. We also appreciate your valuable feedback regarding the user interface when making your reservation and the inconvenience of providing personal information during the early check-in process. We will sincerely address these issues and strive to improve them in the future. We will continue to strive to provide our guests with the best possible service, so we appreciate your continued patronage. We look forward to welcoming you back. Sincerely, Grand Mercure Beppu Bay Resort & Spa

Customer review rating 4.5/5

Chiung C. L. Families - Confirmed reviews ALL

Great view from the onsen and hotel room. Food and onsen are satisfactory. Price very reasonable.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are very pleased to hear that you were satisfied with the beautiful scenery, meals, and drinks. It is also wonderful news for us to know that you enjoyed the hot springs and the view from your room. We also appreciate your compliments regarding the accessibility of the laundry facilities and our warm hospitality. Our staff strives to ensure that our guests have a comfortable stay. We are grateful for your positive comments regarding the ease of making a reservation and our pricing. We look forward to welcoming you on your next visit. Please do not hesitate to let us know if you have any requests or questions. We sincerely look forward to your next stay. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 4.0/5

Ngee P. J. L. Families - Confirmed reviews ALL

We enjoyed every moment at the hotel from the minute we stepped in. The reception was warm, view beautiful, amenities well provided. Food and everything was good. We love the spa, onsen, and the lounge.

Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you truly enjoyed your time at our hotel. We appreciate your kind words about our warm reception, beautiful scenery, and well-equipped amenities. We are also thrilled that you were able to enjoy the spa, hot springs, and lounge. If our services helped make your family trip even more special, that is our greatest joy. Thank you for your feedback regarding the Wi-Fi speed. We will take your comments into consideration and strive to make improvements in the future. Your valuable feedback is extremely important for enhancing our services. We will do our best to ensure an even more satisfying experience for your next stay, so we hope you will visit us again. We look forward to welcoming you once more. Sincerely, Grand Mercure Beppu Bay Resort & Spa

Other web-users rate our hotel

  • 682 reviews 6.4/10 Location
  • 2,184 reviews 7.6/10 Room
  • 1,342 reviews 7.5/10 Service
  • 22 reviews 9.1/10 WiFi
  • 2,277 reviews 8.3/10 Food
  • 1,211 reviews 6.1/10 Amenities
  • 764 reviews 8.9/10 Value
  • 712 reviews 9.3/10 Breakfast

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