Dear Guest, Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your recent family getaway. We sincerely appreciate you taking the time to share such wonderful feedback about your stay. We are delighted to hear that you enjoyed the magnificent ocean views from your room, as well as the spacious accommodation, delicious breakfast buffet, and our onsen facilities. It is especially rewarding to know that these experiences made your stay so memorable. We are also grateful for your kind compliments about our team. Your recognition of their professionalism and helpfulness will certainly encourage all our colleagues. Furthermore, we are pleased to know that the welcome amenities exceeded your expectations. As a valued ALL Gold member, we truly appreciate your continued support and will continue striving to provide exceptional hospitality and memorable experiences on every visit. We look forward to welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa for another relaxing and enjoyable stay. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We are pleased to hear that you appreciated our hotel facilities and amenities. However, we sincerely apologize for the inconvenience and discomfort caused by the air conditioning during your stay. We understand your concerns regarding the central air conditioning system being switched off due to changes in the weather. We regret that our explanation and response did not meet your expectations. Your feedback is valuable, and we will take it into consideration when reviewing our air conditioning management and guest communication. We also appreciate your comments regarding the Wi-Fi speed. We will continue working to improve our connectivity and provide a more comfortable experience for our guests. Your feedback helps us improve, and we will continue striving to provide a pleasant and comfortable stay for everyone. We sincerely hope to have another opportunity to welcome you back in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful ocean view from our hotel lobby. We hope you had a relaxing and memorable stay with us, and we look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa in the future.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your valuable feedback. We are truly delighted to learn that you had such an enjoyable stay with us. It is especially gratifying to know that the attentive care provided by our team and the assistance offered by our Front Desk team in resolving concerns during your visit contributed to a comfortable and memorable experience. Your kind recognition means a great deal to us and serves as a wonderful encouragement to our entire team. We would also like to express our sincere appreciation for your feedback regarding our breakfast hours. We understand that a more extended breakfast service may allow our guests to enjoy a more relaxed morning, and we will carefully take your comments into consideration as we continue to review and improve our services. At Grand Mercure Beppu Bay Resort & Spa, we are committed to providing thoughtful hospitality and ensuring that every guest feels welcome and well cared for throughout their stay. Your feedback inspires us to continue striving for excellence. We sincerely hope to have the pleasure of welcoming you back on your next visit to Beppu and providing you with another relaxing and memorable experience. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for sharing your wonderful review. We are delighted to hear that you enjoyed our lounge with its complimentary drinks and snacks, the comfort of our rooms, and our onsen facilities. Your excellent ratings and kind feedback are truly appreciated. At the same time, we sincerely apologize for the unpleasant odor in your initial room. We regret the inconvenience this caused and appreciate your kind words regarding our team's prompt response and assistance with the room change. Your recognition of our staff's hospitality is a great encouragement to our entire team. We remain committed to maintaining high standards of room quality and providing thoughtful, attentive service to ensure that every guest enjoys a comfortable and memorable stay. We hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa for another relaxing and enjoyable experience. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your family trip. We are delighted to hear that you had an extremely comfortable stay and particularly enjoyed the comfort of our beds and the wide variety of choices available at our breakfast buffet. We also sincerely appreciate your kind feedback on the various aspects of your stay, from check-in to check-out. Your encouraging comments mean a great deal to our entire team and motivate us to continue providing memorable experiences and warm hospitality to all our guests. We look forward to welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa for another wonderful stay in the future. Warm regards, Grand Mercure Beppu Bay Resort & Spa Team

Thank you for choosing Grand Mercure Beppu Bay Resort & Spa. We sincerely apologize that your family’s stay was affected by the crowded and noisy environment, and especially by the distressing incident in the elevator involving your young son. We understand how upsetting and concerning such an experience must have been, and we take your comments regarding the safety and well-being of your family very seriously. Your feedback will be carefully reviewed as we continue working to provide a safe and comfortable environment for all our guests. We also sincerely apologize for the inconsistent information you received regarding housekeeping. We regret that the housekeeping arrangements were communicated without first confirming your preference and that the information provided differed from that given to another guest. We understand your disappointment, particularly given the difference in room category, and will work to improve communication and ensure more consistent service from our team. Despite these concerns, we appreciate your positive feedback regarding breakfast and the assistance provided by our check-in staff. Your comments are valuable to us, and we will take them seriously as we strive to improve our services and ensure that all guests feel safe, comfortable, and well cared for throughout their stay. Thank you for sharing your experience with us.

Thank you for choosing Grand Mercure Beppu Bay Resort & Spa and for sharing your feedback with us. We appreciate your valuable comments regarding the in-room facilities, particularly the television and refrigerator, as well as your suggestion to provide sofa sets in larger rooms. We sincerely apologize that these aspects did not fully meet your expectations. Your feedback is important to us and will be shared with the relevant team as we continue to look for ways to improve our facilities and enhance our guests’ comfort. We hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa for an even more enjoyable stay in the future. Kind regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed the spacious accommodations, our breakfast selection, and the public bath facilities. We are also pleased that our complimentary evening lounge added an extra touch to your stay. Your kind words are a great encouragement to our team. We will continue striving to provide a relaxing and memorable experience for all our guests. We sincerely look forward to welcoming you back on your next visit to Beppu.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you enjoyed your family trip with us, especially the spaciousness of your room and the variety of dishes offered at breakfast and dinner. We also sincerely appreciate your valuable suggestion regarding baby-friendly menu options such as porridge and oatmeal. We will take your feedback into consideration as we continue to improve our dining services for families traveling with young children. Thank you as well for your comments regarding the presentation of our inclusive and partial-inclusive plans on the booking website. We understand how important it is for guests to be able to easily compare and understand the available options, and we will use your feedback as a reference for future improvements. We will continue striving to provide a comfortable and enjoyable experience for guests of all ages. We sincerely look forward to welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your stay. We are truly grateful for your perfect rating and for taking the time to share such warm and thoughtful comments with us. It was our great pleasure and honor to welcome you on such a special occasion as your wife’s birthday. We are delighted to hear that you enjoyed the birthday celebration and the special dish prepared for her at breakfast, and that these small gestures from our team helped make your stay even more memorable. Knowing that you were able to create wonderful memories together is a great joy to us. We would also like to sincerely thank you for your kind words about our team. We place great importance on ensuring that every guest feels comfortable and cared for throughout their stay, and your generous comments are a great encouragement to all of our staff. We are pleased to know that you enjoyed your time at our hot springs, the convenient access to Harmonyland, and your overall experience at the resort. We will continue to strive to provide heartfelt hospitality so that every guest can enjoy an even more special experience, especially when celebrating important occasions and making great travel memories. We sincerely hope to have the pleasure of welcoming you back to Beppu on your next visit. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you enjoyed our onsen and had a relaxing stay. We also sincerely appreciate your kind words regarding the friendliness and hospitality of our entire team. Your warm comments are a great encouragement to all of us. We will continue striving to provide our guests with comfortable and memorable stays and to further improve our services. We sincerely look forward to welcoming you back to Beppu and to Grand Mercure Beppu Bay Resort & Spa in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you had a great experience and that you enjoyed our convenient location, beautiful views, and service. We are also pleased to know that you were satisfied with the room upgrade during your stay. We sincerely apologize, however, for the confusion caused by the information provided regarding payment and the exchange rate at the time of booking. At our hotel, we ask guests to provide their credit card details when making a reservation; however, the actual card payment is processed on the day of the stay, at check-in. Therefore, for payments made in a foreign currency, the exchange rate applicable on the actual payment date is used. We sincerely regret that this was not explained clearly at the time of booking and that the information provided led to confusion. We will review and improve our guidance to ensure that our payment procedures are communicated more accurately and clearly to our guests. Thank you again for taking the time to share your valuable feedback with us. We sincerely look forward to welcoming you and your family again in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We sincerely apologize that your stay with us did not meet your expectations, especially during your family trip. We take your comments regarding the dated condition of the guest room and bathroom facilities very seriously. We also sincerely regret the inconvenience caused by the crowded elevators and waiting times, the crowded buffet dinner and your disappointment with the quality of the food, as well as the limited English assistance available at the front desk. Your valuable feedback regarding our guest room facilities, elevator operations, food quality, crowd management, and multilingual service has been shared with the relevant departments and will be carefully considered as we work to improve our services and facilities. Despite the challenges you experienced, we are grateful for your kind comments regarding our staff and their assistance. Providing warm and attentive service to our guests is very important to us, and your words are greatly appreciated. We will continue our efforts to improve our facilities and services so that all of our guests can enjoy a more comfortable and pleasant stay. Thank you again for taking the time to share your honest feedback with us. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you especially enjoyed our location, with its beautiful views of the calm sea, refreshing ocean breeze, and walking paths leading to the nearby neighborhood. We are pleased that you were able to enjoy not only your stay at the hotel but also the surrounding area and the unique atmosphere of Beppu Bay. We sincerely appreciate your kind comments and look forward to welcoming you back to Beppu on your next visit to Oita.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your stay. We sincerely appreciate your kind words regarding our staff and are delighted that you chose our hotel for your special trip. It is our great pleasure to know that we were able to provide you with a comfortable and worry-free stay while responding to your needs. We sincerely apologize for any inconvenience caused by the Wi-Fi speed. We will take your feedback into consideration as we continue working to provide a more comfortable and convenient environment for our guests. We also greatly appreciate your valuable feedback regarding the language used in our guest survey. We will share your comments with the relevant departments as we work to improve our guest communications and survey experience. We will continue to strive to meet the individual needs of each guest and provide comfortable and memorable stays. We sincerely hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your trip with friends. We are delighted to hear that you enjoyed a relaxing and comfortable stay with us. It is wonderful to know that you appreciated the spacious and comfortable room with views of the sea and mountains, as well as our onsen facilities, including both the indoor and open-air baths. We are also pleased that you enjoyed the complimentary snacks and beverages available in our lounge during your stay. We are especially glad to hear that our complimentary shuttle bus was helpful for getting to and from the Beppu area. While our resort is located a little away from the city center, we hope this allows our guests to enjoy a peaceful atmosphere and take in the beautiful scenery of Beppu Bay while getting away from the everyday. We are also very pleased that you enjoyed your experience as an ALL Accor Gold member, including the services and amenities provided during your stay. We will continue to strive to be a place where our guests can truly relax and enjoy their time in Beppu, creating comfortable and memorable experiences for every stay. We sincerely look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your family trip. We sincerely apologize that your stay did not meet your expectations and that you were not satisfied with your experience. We are particularly sorry to hear that the condition and cleanliness of your room did not meet the standard you expected. We take your comments seriously and will review our room inspection, cleaning, and maintenance procedures to ensure that our rooms are maintained in a more comfortable condition. We also appreciate your feedback regarding the condition of the facilities, including the table tennis equipment. We will share your comments with the relevant teams and strengthen our inspection and maintenance procedures so that our facilities can be enjoyed comfortably by our guests. We are pleased to see that you gave a relatively positive rating to our breakfast, and we sincerely appreciate your feedback. We will continue working to improve both our dining experience and overall guest satisfaction. Regarding the hot spring, our large public bath uses natural hot spring water drawn from a source on the hotel premises. We are sorry that the hot spring experience did not meet your expectations. We will also consider how we can provide clearer information about our hot spring facilities and their characteristics. Your feedback is valuable to us, and we will share your comments with our teams as we continue working to improve our rooms, facilities, and services. We sincerely apologize that we were unable to provide you and your family with the comfortable and satisfying stay you had hoped for. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Dear Guest, Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your recent stay. We are delighted to hear that you found our hotel comfortable and enjoyable, and that you were pleased with the cleanliness of your room, the beautiful ocean view, and our extensive breakfast selection. We are also glad to know that you appreciated the facial care amenities provided in the room. We are especially grateful for your kind words regarding our porter who assisted you with finding a parking space. We will be sure to share your appreciation with him. Thank you as well for your positive feedback regarding the easy booking experience through the ALL Accor app, our Wi-Fi, and our sustainability initiatives. Your wonderful feedback and high ratings are a great encouragement to our entire team. We will continue striving to provide comfortable and memorable experiences for all our guests. We sincerely hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Warmest regards, Grand Mercure Beppu Bay Resort & Spa