Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate you taking the time to share your feedback regarding the condition of our room. We are sorry to hear that you felt the room was somewhat dated and that it did not fully meet your expectations. We take your comments seriously and will continue to focus on thorough cleaning and maintenance, as well as improving our facilities and guest rooms to provide a more comfortable stay for our guests. Thank you again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back and provide you with a more pleasant and comfortable stay.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your valuable feedback with us. We are delighted that you chose our hotel for your family trip and that you enjoyed the 3rd-floor recreation area. We truly appreciate your kind comment describing it as a “wonderful idea,” and we are very pleased to hear that your children had a great time there. We would also like to sincerely thank you for your high ratings regarding our breakfast, the service provided by our team members, and your overall experience at the hotel. It is our pleasure to know that you had an enjoyable stay, and we will continue working to enhance our services to provide memorable experiences for our guests. On the other hand, we sincerely apologize for the inconvenience and disappointment caused by the condition of the bathtub and the cleanliness of the water pitcher in your room. The guest room is an important space where our guests should be able to relax comfortably, and we will strengthen our maintenance checks and cleaning procedures to ensure a higher standard of quality. We also appreciate your feedback regarding the difficulty in finding the half-board meal plan when making a reservation online. We understand the importance of providing a smooth and easy booking experience, and we will share your comments with the relevant departments to work toward improvements. Your feedback is extremely valuable to us, and we will continue striving to provide a more comfortable and memorable stay for all our guests. We sincerely hope to have the opportunity to welcome you and your family back to Grand Mercure Beppu Bay Resort & Spa in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your valuable feedback. We are pleased to hear that you enjoyed the beautiful view from our hotel, the hospitality of our team, and especially our breakfast. Receiving a perfect score for breakfast is a great encouragement for all of us. However, we sincerely apologize for the inconvenience and disappointment caused regarding the condition of the room facilities, cleanliness, and amenity service. We understand that details such as the condition of the bathroom facilities and the cleanliness of slippers are important factors in providing a comfortable and安心 stay, and we will take your comments seriously and work to improve our inspection and maintenance procedures. We also appreciate your feedback regarding the slipper replacement process and our service guidance. We will share your comments with our team to ensure a more guest-focused approach. Regarding the shuttle bus schedule, thank you for sharing your experience. We will take your comments into consideration as we continue reviewing ways to improve the convenience of our services. Your feedback is truly valuable to us, and we will continue making efforts to enhance both our facilities and services. We sincerely hope to have the opportunity to welcome you back to Grand Mercure Beppu Bay Resort & Spa in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you found your stay to be of great value and that our staff made a positive impression on you. Your kind words are a wonderful encouragement to our entire team. We will continue striving to provide warm hospitality and memorable experiences for all of our guests. We sincerely look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa again in the near future.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate you taking the time to share your feedback regarding your stay. We are delighted to hear your kind comments about our guest room, hot spring, and our staff. However, we sincerely apologize that the television functions, your preferred bed type, and the cleanliness of your room did not meet your expectations. Regarding your bed preference, please note that our hotel does not offer single rooms, and due to the layout and room configuration, it may not always be possible to accommodate requests such as changing the bed setup. We sincerely appreciate your understanding that we may not always be able to fulfill every preference. Nevertheless, we will continue to do our utmost to consider our guests' requests whenever possible when assigning rooms. We take your valuable feedback seriously and will continue working to improve our facilities and maintain the highest standards of cleanliness. We hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

この度はグランドメルキュール別府湾リゾート＆スパをご利用いただき、誠にありがとうございます。 また、ご滞在のご感想をお寄せいただきましたこと、心より御礼申し上げます。 ご滞在中は、お部屋からの眺望をはじめ、プールや温泉、ラウンジでのお飲み物や軽食など、館内でのひとときをお楽しみいただけたご様子を大変嬉しく拝読いたしました。また、お子様向けのアクティビティやゲームルーム、読書スペースなど、ご家族皆様で快適にお過ごしいただけたとのお言葉は、スタッフにとって何よりの励みでございます。 当館は別府・由布院をはじめ、大分県内の観光をお楽しみいただく拠点としても多くのお客様にご利用いただいております。これからも、ご家族皆様に心地よいご滞在をご提供できますよう、サービスの向上に努めてまいります。 またお迎えできます日を、スタッフ一同心よりお待ちしております。

Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. We would like to take this opportunity to thank you for sharing your experience and for providing such an excellent rating. We will continue to improve our services so that your next stay will be even more satisfying, and strive to provide all our guests with a stay that exceeds their expectations. We look forward to welcoming you back again.

Dear Guest, Thank you for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your valuable feedback. We sincerely apologize that your stay did not meet your expectations. We are very sorry to hear that the air conditioning in your room was not sufficient, making the room uncomfortable, and that you found the bathroom cleanliness and the amenities in the onsen unsatisfactory. We also regret that our communication, response to your requests, Wi-Fi performance, and checkout experience did not provide the level of service you deserved. Your comments have been shared with our team, and we will work to improve our facilities as well as our responsiveness and communication to ensure a better guest experience. At the same time, we truly appreciate your kind words about the beautiful outdoor view from our onsen. We are pleased that you were able to enjoy this aspect of your stay. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Sincerely, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your kind feedback. We are truly delighted to hear your wonderful comments such as “outstanding service” and that our staff were very helpful. Your words are a great encouragement for our entire team, especially our front desk staff. On the other hand, we sincerely apologize for any inconvenience regarding the location, as it was further from the city center than expected. We regret that the information provided in advance was not sufficient, and we will work to improve our communication. We also sincerely appreciate your high ratings for our rooms, cleanliness, and services. We will continue striving to provide an even more comfortable and satisfying stay for all our guests. We look forward to welcoming you again to Grand Mercure Beppu Bay Resort & Spa. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your valuable feedback. We are truly delighted to hear your kind comments regarding our front desk team, especially that they were very helpful and went the extra mile to ensure your comfort. Your words are a great encouragement for our entire team. On the other hand, we sincerely apologize for the inconvenience caused by the lack of clear information regarding our location and access to the hotel, particularly the uphill walk in the rain. We will work to improve the information provided on booking platforms and maps to ensure a smoother arrival experience for our guests. We sincerely appreciate your feedback and will continue striving to improve our services and guest experience. We look forward to welcoming you again to Grand Mercure Beppu Bay Resort & Spa. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your kind feedback. We are truly delighted to hear that our reception team made you feel welcome and well cared for throughout your stay. Your warm words about our staff who helped you send your luggage on your last day mean a great deal to us. We will be sure to share your compliments with them, as they will be encouraged to know they made a positive impression on your stay. Providing warm, attentive hospitality is our priority, and we are grateful that you recognized our team's efforts. We sincerely look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa for another memorable stay.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We are delighted to learn that you had a comfortable and enjoyable stay with us. Your kind comment, “It was a nice stay,” is greatly appreciated by our team. We are pleased to know that you were satisfied with your room, our team’s service, and your overall arrival and departure experience. We will continue striving to provide memorable and comfortable stays for all our guests. We look forward to welcoming you back again in the near future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your valuable feedback. We are delighted to hear that you had a relaxing stay and especially enjoyed our onsen. We also sincerely appreciate your high ratings for our guest room, breakfast, and our team's service. Thank you as well for your comments regarding the outdoor pool. Our outdoor pool operates on a limited schedule during May and June and is available only to guests staying on Saturdays. It is not open on weekdays during this period, which is why it may have appeared that no one was using it during your stay. We apologize if this was not clearly communicated and appreciate your understanding. We are also sorry to hear about the inconvenience you experienced with our booking website, particularly the issue with Firefox. Your feedback is valuable and will be shared with the relevant team as we continue working to improve our online booking experience. Thank you once again for your kind review. We hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

Dear Guest, Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your family trip and for sharing your wonderful feedback with us. We are delighted to hear that our complimentary breakfast was such a pleasant surprise and that you enjoyed the wide variety of dishes as well as the family-friendly atmosphere. It is especially rewarding to know that the welcome lounge, play room, onsen, and our facilities and services contributed to an enjoyable stay for both you and your family. We are also pleased that you appreciated the beautiful ocean view, which is one of the highlights of our hotel and something many of our guests enjoy during their stay. At the same time, we appreciate your comments regarding the size of the toilet and the dated appearance of the guest room. Your feedback is valuable to us as we continuously seek opportunities to enhance our facilities and guest experience. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa in the near future. Sincerely, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your detailed and heartwarming feedback. We were delighted to read your kind comments about our team members. It is our pleasure to know that your stay was comfortable and that the room upgrade and suite tour enhanced your experience. We will be sure to share your encouraging words with the staff members involved. We also sincerely appreciate your compliments regarding our facilities, lounge, children's areas, restaurant, and the spaciousness of our guest rooms. Our goal is to provide a resort experience where families can relax and enjoy their time together, so your positive feedback is truly rewarding for us. At the same time, we apologize that the Smart TV's internet connectivity did not meet your expectations. We appreciate your valuable feedback and will take it into consideration as we continue to improve our facilities and services. We look forward to providing you with an even more comfortable and enjoyable stay on your next visit. Once again, thank you for your stay and for your thoughtful review. We sincerely look forward to welcoming you and your family back in the near future. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. We would like to take this opportunity to thank you for sharing your experience and for providing such an excellent rating. We will continue to improve our services so that your next stay will be even more satisfying, and strive to provide all our guests with a stay that exceeds their expectations. We look forward to welcoming you back again.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your wonderful feedback. We are delighted to learn that you had a "comfortable stay" with us and that you enjoyed our spacious and clean room as well as our convenient location. It is also pleasing to know that your booking experience through ALL.com was quick and easy, and that you were satisfied with your stay from check-in through check-out. As an ALL Accor Classic member, your positive feedback is especially appreciated. We are grateful for your recognition of our sustainability initiatives, including our efforts to promote local and seasonal food products and reduce single-use plastics. Your support encourages us to continue these important efforts. Thank you once again for your perfect rating and recommendation. We look forward to welcoming you back for another memorable stay overlooking the beautiful Beppu Bay. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate you taking the time to share your valuable feedback regarding your stay. We are truly sorry to hear that the behavior of our shuttle bus driver caused you significant discomfort and negatively impacted your overall impression of your stay. If there was any inconsistency in the way our guests were treated, especially based on nationality as you described, this is absolutely unacceptable and does not reflect the standards of hospitality we strive to uphold. We take your comments very seriously and will investigate the matter with the staff involved, while also reinforcing training and service standards across our entire team to prevent any recurrence. We sincerely apologize for not being able to provide you with the experience you expected and deserved. We hope that we may have another opportunity to welcome you again in the future and provide you with a much improved stay. Grand Mercure Beppu Bay Resort & Spa