Grand Mercure Beppu Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 650 reviews

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Grand Mercure Beppu Bay Resort & Spa - Image 1
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1825, Hiramichi Irie, Hiji Hayami gun, 879-1508 OITA, Japan

Description

Hotel extras

  • At our hot spring resort in Beppu Bay, enjoy outdoor onsen experiences.

  • Our all-inclusive packages include breakfast, dinner, drinks, and extras such as snacks.

  • A premium hotel in Beppu Bay with a mountain backdrop and views across the ocean.

  • Beppu Bay is famous for its fresh seafood, which you can enjoy in our buffet restaurant.

  • Bring the kids to our family-friendly hotel in Beppu Bay, with suites for up to ６ people.

Our accommodation(s)

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

Telephone
Fax +81 977-72-9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Le Sensoriel

Enjoy elegant dining in Beppu Bay at Le Sensoriel. Beppu is known for its seafood, and at this Beppu Bay restaurant, it's freshly caught, travelling just a short distance from the ocean. There's a seasonal menu, accompanied by unlimited drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  650 reviews

Customer review rating 5.0/5

Christopher C. Couples - Confirmed reviews ALL

Great views from bedroom. Bedroom was spacious and comfortable. Excellent diverse choice of food in breakfast.

Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. We are very pleased to hear that you enjoyed the beautiful view from your bedroom and the spacious, comfortable space. We also appreciate your praise for the wide variety of breakfast options. We are always striving to provide our guests with the best possible experience. We look forward to welcoming you back soon. Thank you for your continued patronage. Grand Mercure Beppu Bay Resort & Spa.

Customer review rating 0.5/5

Lilian W. Families - Confirmed reviews ALL

The property is dated from when it’s originally built. Images shown online are some of the renovated rooms. Pool is now a fountain.

Thank you for choosing Grand Mercure Beppu Bay Resort & Spa. Our hotel offers a variety of room types, with our newest being the Superior Twin Room. Please note that the pool is only available during the summer season. We look forward to seeing you again.

Customer review rating 5.0/5

Yosafat C. Solo - Confirmed reviews ALL

Never stayed in a Japan Grand Mercure resort but was very impressed. Onsen was great, also very nice to see that elderly personnel are employed at the onsen. Hotel staffs was great and breakfast selection fantastic. The shuttle service is great. Slight negative was that a corner of the room has cobwebs, but the part with the beds are clean. Overall very interesting and memorable stay

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We were delighted to read that your first stay with us was a “memorable experience.” Your kind comments about our hot springs, breakfast, shuttle service, and especially our staff are a great encouragement to all of us. However, we sincerely apologize for the spiderweb you found in the corner of your room, which must have caused you discomfort. We will thoroughly review our cleaning procedures and work diligently to prevent this from happening again. We remain committed to continuously improving our services to ensure all our guests enjoy a comfortable stay. We sincerely look forward to welcoming you back.

Customer review rating 4.0/5

Ding L. Friends - Confirmed reviews ALL

We booked through the Accor App and I was a gold member. There was no room upgrade on the first night as the hotel was at full capacity but we got an upgrade for the second night. What made this a very pleasant experience was the professionalism and pleasant attitude from the front desk staff. We were mostly handled by a South Indian Gentleman (apologies that I can't remember his name off hand) who checked in on us and ensure our stay experience was well taken care of. However, the old rooms are really old and really needs a refurbishment ASAP which is the reason why the overall experience is an 8 instead of 9.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We sincerely apologize that we were unable to upgrade your room on the first day due to full occupancy. However, we are delighted that you were able to enjoy the upgrade on the second day. We also appreciate your kind words about our front desk staff. We are pleased that our front desk staff were able to support your stay. We have already shared your feedback with the relevant staff. We will continue to make efforts to ensure that our guests have an even more comfortable experience. We take your comments regarding the older room seriously and will consider them for future improvements. Thank you very much for your valuable feedback. We look forward to welcoming you again. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 3.0/5

Angelic S. D. Friends - Confirmed reviews ALL

Dirty windows plus covered with cobwebs and dead inscts! Lack of information on the hotel, amenites, operation of tv channels and services contacts in English on the tv screen. The front desk staff a little lack of knowledge.

Thank you for taking the time to share your experience at Grand Mercure Beppu Bay Resort & Spa. We sincerely apologize for the inconveniences you encountered during your stay. We are sorry to hear about the cleanliness issues with your windows and the presence of cobwebs and dead insects. Please rest assured that we take cleanliness very seriously, and we will address this with our housekeeping team to ensure that such oversights do not happen in the future. Regarding the lack of information about hotel amenities and services, we appreciate your feedback. We are currently working on improving our communication and signage, including providing clearer information in English for our international guests. We also regret the confusion you experienced with the complimentary drink vouchers. It is unacceptable that you were given conflicting information, and we will reinforce training with our front desk staff to ensure they provide accurate guidance to our guests. On a positive note, we are thrilled to hear your compliments for our Food & Beverage team. They work hard to provide excellent service, and it’s wonderful to know their efforts did not go unnoticed. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Best regards, Grand Mercure Beppu Bay Resort & Spa

Other web-users rate our hotel

  • 649 reviews 6.5/10 Location
  • 2,074 reviews 7.6/10 Room
  • 1,283 reviews 7.6/10 Service
  • 21 reviews 8.3/10 WiFi
  • 2,164 reviews 8.3/10 Food
  • 1,159 reviews 6.2/10 Amenities
  • 736 reviews 8.9/10 Value
  • 673 reviews 9.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.