Grand Mercure Beppu Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 1,237 reviews

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Grand Mercure Beppu Bay Resort & Spa - Image 1
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1825, Hiramichi Irie, Hiji Hayami gun, 879-1508 OITA, Japan

Description

Hotel extras

  • At our hot spring resort in Beppu Bay, enjoy outdoor onsen experiences and onsen lounge.

  • Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.

  • Cool off in the seasonal garden pool, with kids' area and stunning views of Beppu Bay.

  • Stay at the only official hotel for Sanrio Harmonyland, just a 15 minute ride away.

  • Free shuttle service connecting hotel and three nearby train stations  (reservation only)

Our accommodation(s)

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

Telephone
Fax +81 977-72-9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,237 reviews

Customer review rating 1.5/5

Hanna L. Families - Confirmed reviews ALL

I visited this hotel with my parents expecting a great stay because of the ocean view and good food. The hotel services were nice, but the shuttle bus driver ruined our trip. He was nice to locals but very rude and dismissive to foreigners. I complained to him, but his attitude did not change. Because of this driver, our first and last memories of the hotel were terrible. I will never visit this hotel again.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate you taking the time to share your valuable feedback regarding your stay. We are truly sorry to hear that the behavior of our shuttle bus driver caused you significant discomfort and negatively impacted your overall impression of your stay. If there was any inconsistency in the way our guests were treated, especially based on nationality as you described, this is absolutely unacceptable and does not reflect the standards of hospitality we strive to uphold. We take your comments very seriously and will investigate the matter with the staff involved, while also reinforcing training and service standards across our entire team to prevent any recurrence. We sincerely apologize for not being able to provide you with the experience you expected and deserved. We hope that we may have another opportunity to welcome you again in the future and provide you with a much improved stay. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 5.0/5

Lai K. T. Families - Confirmed reviews ALL

Comfortable stay. Especially love the restaurant view of the sea, with large glass panels. Staff were polite and welcoming. Pleasant stay. Highly recommended.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate your wonderful review and high rating. We are delighted to hear that you enjoyed the beautiful ocean view from our restaurant. The panoramic scenery of Beppu Bay through the large glass windows is one of the highlights of our hotel, and we are very happy that it made your stay even more memorable. Thank you also for your kind compliments regarding our staff. Your warm words are truly encouraging to our entire team. We will continue striving to provide all our guests with a comfortable and pleasant stay. We look forward to welcoming you again on your next visit to Beppu. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Customer review rating 5.0/5

Junyu B. O. Couples - Confirmed reviews ALL

Located slightly North of Beppu, this resort hotel has everything you need- including parking, a great view of the bay, and an onsen. It also has a crowd tracker of the lounge and the onsen, which proved extremely helpful. The staff went above and beyond for my first stay here, with an upgrade to an ocean view- I wholeheartedly recommend staying here even if you're just transiting Beppu.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed the beautiful bay view, onsen, parking facilities, and especially our crowd tracker system for the lounge and onsen. It is truly rewarding to know that these services helped make your stay more comfortable and convenient. We are also very pleased that our team could make your first stay memorable with an ocean view upgrade. Your kind words and recommendation mean a great deal to all of us and serve as great encouragement for our staff. Thank you once again for your generous comments and for choosing to stay with us during your visit to Beppu. We sincerely hope to welcome you back again in the near future for another relaxing stay. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 4.5/5

Philip B. Couples - Confirmed reviews ALL

Comfortable room of decent size.Our stay was brief so use of hotel features was limited. The lounge area opposite check in for all guests is unique.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to read that you were satisfied with the spaciousness and comfort of your room, the quality of the bed, and the cleanliness. We are also very pleased to hear your kind comment that our check-in staff were “friendly,” which is a great encouragement to our entire team. On the other hand, we understand that your stay was limited in time, and you were unable to fully enjoy the hotel’s facilities. We sincerely hope that on your next visit, you will have more time to relax and make the most of everything we have to offer. We will continue striving to improve our services in order to provide you with an even more comfortable and appealing stay. Thank you once again for your visit. We all look forward to welcoming you back. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 0.5/5

King C. L. Couples - Confirmed reviews ALL

I am writing to formally lodge a complaint regarding my recent stay. As an Accor Platinum member, I expected to receive priority benefits, including a room upgrade and a higher standard of service. However, my experience was disappointing and did not meet even basic expectations. In fact, I encountered multiple issues during my stay: 1. **Unpleasant moldy smell in the bathroom** The bathroom was filled with a strong smell of mold and mildew. Since I was already exhausted and it was very late (around after midnight) when I took a shower, I could clearly smell the unpleasant odor while bathing. 2. **Condition of the room not consistent with Platinum status** It is unfair that, as a Platinum member, I was placed in a room that is clearly outdated and poorly maintained. The room feels old and not properly renovated, and even the **USB charging is missing**, which suggests the room is not up to modern standards. In addition, the wall beside the left bedside is damaged and badly worn. I do not understand why my Platinum membership did not come with the “privileged” experience that should accompany it.

Thank you very much for your continued patronage. We would also like to express our sincere appreciation for taking the time to share your valuable feedback with us. We deeply regret that your recent stay was affected by several shortcomings, and we sincerely apologize for the inconvenience and discomfort caused. It is truly disappointing for us that we were unable to provide the level of experience you rightfully expect as a valued Platinum member. First, regarding the odor in the bathroom, we sincerely apologize for the unpleasant experience caused due to insufficient inspection and housekeeping standards. We take your feedback very seriously and will promptly review our cleaning and inspection procedures to prevent recurrence. Regarding the room type, you had originally reserved a Japanese-style room; however, due to our operational circumstances, we upgraded your accommodation to a room on the top floor. Unfortunately, we failed to properly inform you of this change, which resulted in confusion and a mismatch with your expectations. Please accept our sincere apologies for this lack of communication. We will ensure clearer explanations moving forward. Furthermore, we sincerely regret that the condition and facilities of the room did not meet your expectations. We take your comments regarding the room condition and equipment very seriously, and we are committed to making the necessary improvements and upgrades in due course. Once again, please accept our deepest apologies for the inconvenience caused during your stay. We remain committed to improving our service quality and hope to have the opportunity to restore your trust and welcome you again in the future. Yours sincerely,

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