Grand Mercure Beppu Bay Resort & Spa 5 stars

Name: Grand Mercure Beppu Bay Resort & Spa - ALL
Address: 1825, Hiramichi Irie, Hiji Hayami gun, OITA, 879-1508, JP
Telephone: +81977729800
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 1,308 reviews

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1825, Hiramichi Irie, Hiji Hayami gun, 879-1508 OITA, Japan

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Grand Mercure Beppu Bay Resort & Spa

Upscale hotel for business and leisure

Beppu is one of Japan's most famous onsen towns, and at Grand Mercure Beppu Bay Resort & Spa you can enjoy a relaxing stay with a full hot springs experience. This premium hotel in Beppu Bay is set on the waterfront, with sea or mountain views from many rooms. Visit the 'Hells of Beppu', fiery hot springs with their bright red and blue steaming pools or take the Beppu Ropeway cable car to the top of Mount Tsurumi for spectacular views across the town and out to sea.

Stay in our family-friendly hotel in Beppu Bay and enjoy nearby Harmony Land, a theme park dedicated to Hello Kitty. Kids will also love the ocean-view outdoor pool, which has a shallow area for younger guests and child-friendly buffet food. If you want the traditional hot springs experience, stay in our onsen hotel on Beppu Bay. With a direct hot spring source, you can enjoy an indoor bath or our outdoor Hiji Onsen, which has views over Beppu Bay. Enjoy a sauna after a long day.

At our premium hotel in Beppu Bay, you can relax and explore all the Beppu area has to offer. From natural hot springs to lush green mountain trails, there's so much to see, and our hotel has a convenient location with stunning views.

Grand Mercure Beppu Bay Resort & Spa provides a haven of local inspiration and world-class comfort. Discover welcoming hospitality as you take advantage of all this charming hotel has to offer and explore the Onsen Capital of Japan.

Boram Park, Hotel Management

The hotel will be closed for maintenance from 12:00, June 9, 2026 to 15:00, June 11th, 2026. We apologize for the inconvenience and ask for your kind understanding. *** Make a splash in our Beppu Bay view garden pool and create unforgettable memories through our rich summer program! Through July to September, each day brings on a new kind of fun. *Slots are limited. | Details: https://grand-mercure-beppubay-resortandspa.jp/plan/august-beppu-bay-local-experience/

Hotel extras

At our hot spring resort in Beppu Bay, enjoy outdoor onsen experiences and onsen lounge.
Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.
Cool off in the seasonal garden pool, with kids' area and stunning views of Beppu Bay.
Stay at the only official hotel for Sanrio Harmonyland, just a 15 minute ride away.
Free shuttle service connecting hotel and three nearby train stations (reservation only)

Our accommodation(s)

Room

Family Superior Room with 2 single beds and, 1 trundle bed

5 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: Ocean/Sea view

See availabilities

Room

Superior Room with 2 single beds, Ocean View

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: Ocean/Sea view

See availabilities

Room

Superior Room with 2 single beds

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: Mountain view

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Room

Standard Hello Kitty Tennyo room, Japanese style with 8 single futon beds

11 pers. max
72 m² / 775 sq ft

Bedding 8 x Futon(s)

See availabilities

Room

Standard Hello Kitty Resort room with 2 single beds and 2 sofa beds

7 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 2 x Single sofa bed(s)

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Room

Standard Hello Kitty Hanabi room, Japanese style with 8 single futon beds

11 pers. max
72 m² / 775 sq ft

Bedding 8 x Futon(s)

See availabilities

Room

Standard Room with 2 single beds, 1 Extra beds

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: Mountain view

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Room

Standard room, Modern Japanese Style Room

9 pers. max
36 m² / 387 sq ft

Bedding 3 x Futon(s) and 2 x Single bed(s)
Views: Ocean/Sea view

See availabilities

Room

Classic Room, Japanese style, 4 futon beds

7 pers. max
36 m² / 387 sq ft

Bedding 4 x Futon(s)
Views: Mountain view

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Room

Standard Room with 2 single beds, 1 Extra beds, Ocean View

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: Ocean/Sea view

See availabilities

Room

Classic Accessible Room with 2 single beds, Ocean/Sea view

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: Ocean/Sea view
Accessible room

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Room

Standard Room with 3 single beds , Ocean view

5 pers. max
36 m² / 387 sq ft

Bedding 3 x Single bed(s)
Views: Ocean/Sea view

See availabilities

Suite

Junior Suite

11 pers. max
72 m² / 775 sq ft

Bedding 2 x Single bed(s) and 4 x Futon(s)
Views: Mountain view

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Suite

Deluxe Suite with 6 Single Beds, Ocean view

11 pers. max
144 m² / 1550 sq ft

Bedding 6 x Single bed(s)
Views: Ocean/Sea view

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Suite

Deluxe Suite with 2 single beds 6 futon, Ocean view

15 pers. max
144 m² / 1550 sq ft

Bedding 2 x Single bed(s) and 6 x Futon(s)
Views: Ocean/Sea view

See availabilities

Suite

Junior Suite, Ocean view

11 pers. max
72 m² / 775 sq ft

Bedding 2 x Single bed(s) and 4 x Futon(s)
Views: Ocean/Sea view

See availabilities

Room

Classic Accessible Room with 2 single beds, Ocean/Sea view

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: Ocean/Sea view
Accessible room

See availabilities

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

+81 977-72-9800

+81 977-72-9700

Railway station
Highway exit
Ferries
Airport

JR KAMEGAWA STATION

Railway station

Access: 3 km / 1.86 mi 43 min walk / 5 min drive

Shuttle

Shuttle scheduled

Details

【Kamegawa Station/East Exit to Hotel: departure 16:30】Prior reservation necessary via the URL: https://www.asoview.com/channel/activities/en/grand-mercure/offices/6503/courses/29446/calendars

BEPPUFERRYTERMINAL

Ferries

Access: 6 km / 3.73 mi 1 hrs 20 min walk / 11 min drive

HAYAMI IC

Highway exit

Access: 6 km / 3.73 mi 1 hrs 50 min walk / 10 min drive

JR Beppu Station

Railway station

Access: 9 km / 5.592 mi 2 hrs walk / 21 min drive

Shuttle

Shuttle scheduled

Details

①Beppu Station/East Exit to Hotel: 15:30/17:30 ②Hotel to Beppu Station: 9:30/11:00. Prior reservation is necessary. Please choose the correct route: https://www.asoview.com/channel/activities/en/grand-mercure/offices/6503/courses?language_type--en

OITA AIRPORT

Airport

Access: 80 km / 49.71 mi 6 hrs 55 min walk / 30 min drive

JR Yokoku Station

Railway station

Shuttle

Shuttle scheduled

Details

【Hotel to Yokoku Station: departure 8:30】 Prior reservation necessary: https://www.asoview.com/channel/activities/en/grand-mercure/offices/6503/courses/29445/calendars

Shonin Park Sand Spa

Other attractions

Access: 5.2 km / 3.23 mi 1 hrs 13 min walk / 8 min drive

Beppu Golf Club

Golf course

Access: 6.5 km / 4 mi 10 min drive

Yukemuri Observation Deck

Tourist attraction

Access: 7.5 km / 4.6 mi 15 min drive

Sanrio Character Park Harmonyland

Entertainment centre

Access: 8.4 km / 5.21 mi 16 min drive

Beppu Jigoku (Hells of Beppu) (別府地獄）

Tourist attraction

Access: 8.5 km / 5.28 mi 21 min drive

Beppu Ropeway

Tourist attraction

Access: 22 km / 13.67 mi 26 min drive

Forest Adventure Beppu (Athletic Park)

Entertainment centre

Access: 25 km / 15.53 mi 30 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms

Le Sensoriel

Enjoy elegant dining in Beppu Bay at Le Sensoriel. Beppu is known for its seafood, and at this Beppu Bay restaurant, it's freshly caught, travelling just a short distance from the ocean. There's a seasonal menu, accompanied by unlimited drinks.

The Lounge

Unwind at the complimentary lounge, featuring views of the stunning Beppu Bay and offerings of alcoholic and non-alcoholic beverages, as well as local snacks and sweets throughout afternoon and evening. 15:00-18:00/21:00-23:00

Meetings & Events

Number of Meeting Room: 16
Surface of the largest room: 442 m² / 4757.644 sq ft
Maximum seats capacity: 300
Maximum capacity for banquets: 150

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 1,308 reviews

Michael D. Couples - 6/8/2026 Confirmed reviews ALL

Annabel S. Families - 6/7/2026 Confirmed reviews ALL

Dear Guest, Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your family trip and for sharing your wonderful feedback with us. We are delighted to hear that our complimentary breakfast was such a pleasant surprise and that you enjoyed the wide variety of dishes as well as the family-friendly atmosphere. It is especially rewarding to know that the welcome lounge, play room, onsen, and our facilities and services contributed to an enjoyable stay for both you and your family. We are also pleased that you appreciated the beautiful ocean view, which is one of the highlights of our hotel and something many of our guests enjoy during their stay. At the same time, we appreciate your comments regarding the size of the toilet and the dated appearance of the guest room. Your feedback is valuable to us as we continuously seek opportunities to enhance our facilities and guest experience. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa in the near future. Sincerely, Grand Mercure Beppu Bay Resort & Spa

Mimi L. Couples - 6/5/2026 Confirmed reviews ALL

A very warm, friendly and helpful welcoming by Pie who spoke good English. Nice resort. Only parts of the resort has been renovated. Not all rooms are renovated. Fortunately we got upgraded to a renovated room which was much appreciated. They have a huge restaurant with lots of seating areas. The breakfast and dinner buffet served the same food as the Mercure in Munakata. Lounge, souvenir shop and kids reading area on the ground floor with reception. Also another kids area on the 3rd floor. This resort caters for kids. Highly recommend for families with young ones. The rooms are good size. Smart tv in the renovated rooms but not connected to the internet. That was disappointing. Overall I enjoyed the facilities and amenities at this resort. Looking at returning in the near future with the family once the suites renovations are completed. A big shout out to Bigat. Thank you for showing me the suites, thank you for the room upgrade. You sure know how to look after the Platinums. See you again!

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your detailed and heartwarming feedback. We were delighted to read your kind comments about our team members. It is our pleasure to know that your stay was comfortable and that the room upgrade and suite tour enhanced your experience. We will be sure to share your encouraging words with the staff members involved. We also sincerely appreciate your compliments regarding our facilities, lounge, children's areas, restaurant, and the spaciousness of our guest rooms. Our goal is to provide a resort experience where families can relax and enjoy their time together, so your positive feedback is truly rewarding for us. At the same time, we apologize that the Smart TV's internet connectivity did not meet your expectations. We appreciate your valuable feedback and will take it into consideration as we continue to improve our facilities and services. We look forward to providing you with an even more comfortable and enjoyable stay on your next visit. Once again, thank you for your stay and for your thoughtful review. We sincerely look forward to welcoming you and your family back in the near future. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Keanu H. L. Families - 5/31/2026 Confirmed reviews ALL

整體入住體驗非常優異，特別要表揚來自臺灣的吳麗英（Li-Ying Wu，亦稱 Go Reiei）。從辦理入住手續開始，她便展現出專業的服務態度，詳細說明館內各項設施與服務。她始終面帶親切的笑容，讓人深刻感受到她對工作的熱忱與對顧客的尊重。在我入住期間，由於家人提出的需求較為繁瑣，頻繁需要協助，但吳麗英始終耐心回應所有問題，從未表現出任何不耐煩。貴酒店能培育出如此優秀的員工，我深感敬佩，也為貴酒店感到由衷的高興。 The overall stay experience was excellent, and I would especially like to commend Li-Ying Wu (also known as Go Reiei) from Taiwan. From the very beginning of the check-in process, she demonstrated a professional attitude by thoroughly explaining all the hotel's facilities and services. She always wore a warm and welcoming smile, which truly reflected her dedication to her work and her respect for the guests. During my stay, my family had quite a few demanding and complicated requests, requiring frequent assistance from the staff. Throughout it all, Li-Ying patiently addressed every single question without showing any sign of impatience. I sincerely admire your hotel for being able to cultivate such an outstanding employee, and I am truly delighted for your team.

Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. We would like to take this opportunity to thank you for sharing your experience and for providing such an excellent rating. We will continue to improve our services so that your next stay will be even more satisfying, and strive to provide all our guests with a stay that exceeds their expectations. We look forward to welcoming you back again.

Walter Z. Couples - 5/30/2026 Confirmed reviews ALL

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your wonderful feedback. We are delighted to learn that you had a "comfortable stay" with us and that you enjoyed our spacious and clean room as well as our convenient location. It is also pleasing to know that your booking experience through ALL.com was quick and easy, and that you were satisfied with your stay from check-in through check-out. As an ALL Accor Classic member, your positive feedback is especially appreciated. We are grateful for your recognition of our sustainability initiatives, including our efforts to promote local and seasonal food products and reduce single-use plastics. Your support encourages us to continue these important efforts. Thank you once again for your perfect rating and recommendation. We look forward to welcoming you back for another memorable stay overlooking the beautiful Beppu Bay. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Web-users rating

Other web-users rate our hotel

903 reviews 6.4/10 Location
2,735 reviews 7.8/10 Room
1,668 reviews 7.7/10 Service
32 reviews 8.3/10 WiFi
2,916 reviews 8.2/10 Food
922 reviews 8.9/10 Value
889 reviews 9.2/10 Breakfast
805 reviews 8.5/10 Bar

219 reviews 6.6/10 Location
790 reviews 7.9/10 Room
479 reviews 7.5/10 Service
11 reviews 7.2/10 WiFi
905 reviews 8.1/10 Food
496 reviews 6.2/10 Amenities
274 reviews 9/10 Breakfast
247 reviews 5.6/10 Cleanliness

90 reviews 6.8/10 Location
304 reviews 8.4/10 Room
176 reviews 8.6/10 Service
331 reviews 8.1/10 Food
173 reviews 7.6/10 Vibe
111 reviews 9.2/10 Value
106 reviews 8.6/10 Bar
83 reviews 9.2/10 Breakfast

29 reviews 5.9/10 Location
117 reviews 7.3/10 Room
72 reviews 7.5/10 Service
140 reviews 8.3/10 Food
74 reviews 6.2/10 Amenities
47 reviews 5.3/10 Cleanliness
45 reviews 8.6/10 Value
43 reviews 8/10 Bar

6 reviews 6.2/10 Location
13 reviews 7.1/10 Room
9 reviews 8/10 Service
14 reviews 8/10 Food
7 reviews 6.3/10 Vibe
7 reviews 6.1/10 Amenities

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Grand Mercure Beppu Bay Resort & Spa 5 stars

Description

Hotel extras

Our accommodation(s)

Family Superior Room with 2 single beds and, 1 trundle bed

Superior Room with 2 single beds, Ocean View

Junior Suite

Deluxe Suite with 6 Single Beds, Ocean view

Deluxe Suite with 2 single beds 6 futon, Ocean view

Junior Suite, Ocean view

Classic Accessible Room with 2 single beds, Ocean/Sea view

Hotel location

Access and transport

Hotel services

Le Sensoriel

The Lounge

Breakfast

Pool

Spa

Meetings & Events

Our guest reviews

Web-users rating