Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We sincerely apologize that your stay with us did not meet your expectations, especially during your family trip. We take your comments regarding the dated condition of the guest room and bathroom facilities very seriously. We also sincerely regret the inconvenience caused by the crowded elevators and waiting times, the crowded buffet dinner and your disappointment with the quality of the food, as well as the limited English assistance available at the front desk. Your valuable feedback regarding our guest room facilities, elevator operations, food quality, crowd management, and multilingual service has been shared with the relevant departments and will be carefully considered as we work to improve our services and facilities. Despite the challenges you experienced, we are grateful for your kind comments regarding our staff and their assistance. Providing warm and attentive service to our guests is very important to us, and your words are greatly appreciated. We will continue our efforts to improve our facilities and services so that all of our guests can enjoy a more comfortable and pleasant stay. Thank you again for taking the time to share your honest feedback with us. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you especially enjoyed our location, with its beautiful views of the calm sea, refreshing ocean breeze, and walking paths leading to the nearby neighborhood. We are pleased that you were able to enjoy not only your stay at the hotel but also the surrounding area and the unique atmosphere of Beppu Bay. We sincerely appreciate your kind comments and look forward to welcoming you back to Beppu on your next visit to Oita.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your stay. We sincerely appreciate your kind words regarding our staff and are delighted that you chose our hotel for your special trip. It is our great pleasure to know that we were able to provide you with a comfortable and worry-free stay while responding to your needs. We sincerely apologize for any inconvenience caused by the Wi-Fi speed. We will take your feedback into consideration as we continue working to provide a more comfortable and convenient environment for our guests. We also greatly appreciate your valuable feedback regarding the language used in our guest survey. We will share your comments with the relevant departments as we work to improve our guest communications and survey experience. We will continue to strive to meet the individual needs of each guest and provide comfortable and memorable stays. We sincerely hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your trip with friends. We are delighted to hear that you enjoyed a relaxing and comfortable stay with us. It is wonderful to know that you appreciated the spacious and comfortable room with views of the sea and mountains, as well as our onsen facilities, including both the indoor and open-air baths. We are also pleased that you enjoyed the complimentary snacks and beverages available in our lounge during your stay. We are especially glad to hear that our complimentary shuttle bus was helpful for getting to and from the Beppu area. While our resort is located a little away from the city center, we hope this allows our guests to enjoy a peaceful atmosphere and take in the beautiful scenery of Beppu Bay while getting away from the everyday. We are also very pleased that you enjoyed your experience as an ALL Accor Gold member, including the services and amenities provided during your stay. We will continue to strive to be a place where our guests can truly relax and enjoy their time in Beppu, creating comfortable and memorable experiences for every stay. We sincerely look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your family trip. We sincerely apologize that your stay did not meet your expectations and that you were not satisfied with your experience. We are particularly sorry to hear that the condition and cleanliness of your room did not meet the standard you expected. We take your comments seriously and will review our room inspection, cleaning, and maintenance procedures to ensure that our rooms are maintained in a more comfortable condition. We also appreciate your feedback regarding the condition of the facilities, including the table tennis equipment. We will share your comments with the relevant teams and strengthen our inspection and maintenance procedures so that our facilities can be enjoyed comfortably by our guests. We are pleased to see that you gave a relatively positive rating to our breakfast, and we sincerely appreciate your feedback. We will continue working to improve both our dining experience and overall guest satisfaction. Regarding the hot spring, our large public bath uses natural hot spring water drawn from a source on the hotel premises. We are sorry that the hot spring experience did not meet your expectations. We will also consider how we can provide clearer information about our hot spring facilities and their characteristics. Your feedback is valuable to us, and we will share your comments with our teams as we continue working to improve our rooms, facilities, and services. We sincerely apologize that we were unable to provide you and your family with the comfortable and satisfying stay you had hoped for. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Dear Guest, Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your recent stay. We are delighted to hear that you found our hotel comfortable and enjoyable, and that you were pleased with the cleanliness of your room, the beautiful ocean view, and our extensive breakfast selection. We are also glad to know that you appreciated the facial care amenities provided in the room. We are especially grateful for your kind words regarding our porter who assisted you with finding a parking space. We will be sure to share your appreciation with him. Thank you as well for your positive feedback regarding the easy booking experience through the ALL Accor app, our Wi-Fi, and our sustainability initiatives. Your wonderful feedback and high ratings are a great encouragement to our entire team. We will continue striving to provide comfortable and memorable experiences for all our guests. We sincerely hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Warmest regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate you taking the time to share your feedback regarding the condition of our room. We are sorry to hear that you felt the room was somewhat dated and that it did not fully meet your expectations. We take your comments seriously and will continue to focus on thorough cleaning and maintenance, as well as improving our facilities and guest rooms to provide a more comfortable stay for our guests. Thank you again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back and provide you with a more pleasant and comfortable stay.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your valuable feedback with us. We are delighted that you chose our hotel for your family trip and that you enjoyed the 3rd-floor recreation area. We truly appreciate your kind comment describing it as a “wonderful idea,” and we are very pleased to hear that your children had a great time there. We would also like to sincerely thank you for your high ratings regarding our breakfast, the service provided by our team members, and your overall experience at the hotel. It is our pleasure to know that you had an enjoyable stay, and we will continue working to enhance our services to provide memorable experiences for our guests. On the other hand, we sincerely apologize for the inconvenience and disappointment caused by the condition of the bathtub and the cleanliness of the water pitcher in your room. The guest room is an important space where our guests should be able to relax comfortably, and we will strengthen our maintenance checks and cleaning procedures to ensure a higher standard of quality. We also appreciate your feedback regarding the difficulty in finding the half-board meal plan when making a reservation online. We understand the importance of providing a smooth and easy booking experience, and we will share your comments with the relevant departments to work toward improvements. Your feedback is extremely valuable to us, and we will continue striving to provide a more comfortable and memorable stay for all our guests. We sincerely hope to have the opportunity to welcome you and your family back to Grand Mercure Beppu Bay Resort & Spa in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your valuable feedback. We are pleased to hear that you enjoyed the beautiful view from our hotel, the hospitality of our team, and especially our breakfast. Receiving a perfect score for breakfast is a great encouragement for all of us. However, we sincerely apologize for the inconvenience and disappointment caused regarding the condition of the room facilities, cleanliness, and amenity service. We understand that details such as the condition of the bathroom facilities and the cleanliness of slippers are important factors in providing a comfortable and安心 stay, and we will take your comments seriously and work to improve our inspection and maintenance procedures. We also appreciate your feedback regarding the slipper replacement process and our service guidance. We will share your comments with our team to ensure a more guest-focused approach. Regarding the shuttle bus schedule, thank you for sharing your experience. We will take your comments into consideration as we continue reviewing ways to improve the convenience of our services. Your feedback is truly valuable to us, and we will continue making efforts to enhance both our facilities and services. We sincerely hope to have the opportunity to welcome you back to Grand Mercure Beppu Bay Resort & Spa in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you found your stay to be of great value and that our staff made a positive impression on you. Your kind words are a wonderful encouragement to our entire team. We will continue striving to provide warm hospitality and memorable experiences for all of our guests. We sincerely look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa again in the near future.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate you taking the time to share your feedback regarding your stay. We are delighted to hear your kind comments about our guest room, hot spring, and our staff. However, we sincerely apologize that the television functions, your preferred bed type, and the cleanliness of your room did not meet your expectations. Regarding your bed preference, please note that our hotel does not offer single rooms, and due to the layout and room configuration, it may not always be possible to accommodate requests such as changing the bed setup. We sincerely appreciate your understanding that we may not always be able to fulfill every preference. Nevertheless, we will continue to do our utmost to consider our guests' requests whenever possible when assigning rooms. We take your valuable feedback seriously and will continue working to improve our facilities and maintain the highest standards of cleanliness. We hope to have the pleasure of welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

この度はグランドメルキュール別府湾リゾート＆スパをご利用いただき、誠にありがとうございます。 また、ご滞在のご感想をお寄せいただきましたこと、心より御礼申し上げます。 ご滞在中は、お部屋からの眺望をはじめ、プールや温泉、ラウンジでのお飲み物や軽食など、館内でのひとときをお楽しみいただけたご様子を大変嬉しく拝読いたしました。また、お子様向けのアクティビティやゲームルーム、読書スペースなど、ご家族皆様で快適にお過ごしいただけたとのお言葉は、スタッフにとって何よりの励みでございます。 当館は別府・由布院をはじめ、大分県内の観光をお楽しみいただく拠点としても多くのお客様にご利用いただいております。これからも、ご家族皆様に心地よいご滞在をご提供できますよう、サービスの向上に努めてまいります。 またお迎えできます日を、スタッフ一同心よりお待ちしております。

Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. We would like to take this opportunity to thank you for sharing your experience and for providing such an excellent rating. We will continue to improve our services so that your next stay will be even more satisfying, and strive to provide all our guests with a stay that exceeds their expectations. We look forward to welcoming you back again.

Dear Guest, Thank you for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your valuable feedback. We sincerely apologize that your stay did not meet your expectations. We are very sorry to hear that the air conditioning in your room was not sufficient, making the room uncomfortable, and that you found the bathroom cleanliness and the amenities in the onsen unsatisfactory. We also regret that our communication, response to your requests, Wi-Fi performance, and checkout experience did not provide the level of service you deserved. Your comments have been shared with our team, and we will work to improve our facilities as well as our responsiveness and communication to ensure a better guest experience. At the same time, we truly appreciate your kind words about the beautiful outdoor view from our onsen. We are pleased that you were able to enjoy this aspect of your stay. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Sincerely, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your kind feedback. We are truly delighted to hear your wonderful comments such as “outstanding service” and that our staff were very helpful. Your words are a great encouragement for our entire team, especially our front desk staff. On the other hand, we sincerely apologize for any inconvenience regarding the location, as it was further from the city center than expected. We regret that the information provided in advance was not sufficient, and we will work to improve our communication. We also sincerely appreciate your high ratings for our rooms, cleanliness, and services. We will continue striving to provide an even more comfortable and satisfying stay for all our guests. We look forward to welcoming you again to Grand Mercure Beppu Bay Resort & Spa. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your valuable feedback. We are truly delighted to hear your kind comments regarding our front desk team, especially that they were very helpful and went the extra mile to ensure your comfort. Your words are a great encouragement for our entire team. On the other hand, we sincerely apologize for the inconvenience caused by the lack of clear information regarding our location and access to the hotel, particularly the uphill walk in the rain. We will work to improve the information provided on booking platforms and maps to ensure a smoother arrival experience for our guests. We sincerely appreciate your feedback and will continue striving to improve our services and guest experience. We look forward to welcoming you again to Grand Mercure Beppu Bay Resort & Spa. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for taking the time to share your kind feedback. We are truly delighted to hear that our reception team made you feel welcome and well cared for throughout your stay. Your warm words about our staff who helped you send your luggage on your last day mean a great deal to us. We will be sure to share your compliments with them, as they will be encouraged to know they made a positive impression on your stay. Providing warm, attentive hospitality is our priority, and we are grateful that you recognized our team's efforts. We sincerely look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa for another memorable stay.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We are delighted to learn that you had a comfortable and enjoyable stay with us. Your kind comment, “It was a nice stay,” is greatly appreciated by our team. We are pleased to know that you were satisfied with your room, our team’s service, and your overall arrival and departure experience. We will continue striving to provide memorable and comfortable stays for all our guests. We look forward to welcoming you back again in the near future. Grand Mercure Beppu Bay Resort & Spa