Rocca a Mare Heraklion - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 237 reviews

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Minoos 3, Sofokli Venizelou, 71303 HERAKLION, Greece

Description

Hotel extras

  • Stunning panoramic sea views from every corner of the hotel.

  • Conveniently located just 15 minutes walk from Heraklion City center and Plateia Leonton.

  • Delivering sleek, smart and high-tech spaces for a refined and modern experience.

  • Experience unforgettable Aegean sunsets from our rooftop bar and pool.

  • Shuttle service with extra charge available. Please contact our Rocca Mare Team.

Our accommodation(s)

Hotel location

Rocca a Mare Heraklion - Handwritten Collection

Minoos 3, Sofokli Venizelou
71303 HERAKLION
Greece

GPS:35.341201, 25.128381

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROCCA BISTRO

Rocca Bistro, our all-day lobby bar and restaurant, serves Mediterranean dishes crafted with authentic Cretan ingredients. Open daily from 10:30 to 22:30, it offers a relaxed and welcoming taste of Crete.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  237 reviews

Customer review rating 5.0/5

Peter J. R. Couples - Confirmed reviews ALL

Welcome was excellent, the hotel had arranged the shuttle driver who was very good and gave us plenty of information and help on the way to the hotel and from then on the staff were excellent with everything

Customer review rating 5.0/5

Stephanie Y. H. Couples - Confirmed reviews ALL

Antonio provided good advices before we arrived and parked our car. Excellent services from all staff especially Antonio, Anne Maria, Paños and all!!

Dear S, Thank you so much for your wonderful feedback and for choosing to stay with us! It was a pleasure to hear that you enjoyed the sea view, the services and the support you received before your arrival. Our entire team — especially Antonio, Anna Maria and Panos — truly appreciate your kind words. We are happy that our assistance made your experience comfortable and enjoyable. We look forward to welcoming you again soon for another great stay! Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion - Handwritten Collection

Customer review rating 0.5/5

Carolina P. Solo - Confirmed reviews ALL

A. Incorrect Room Type (Material Misrepresentation) — booked and paid for a king bed, but I was placed in a room with two twin beds (they are not double-beds…. I measured) pushed together, which is not equivalent to a king bed. Not the USA standard. Slept the most uncomfortable vacation, ever. Not 5-stars. 2. Failure to Provide Advertised “Priority Welcome” — The hotel advertises a “priority welcome” for arriving guests. I did not receive anything resembling priority. A man was checked in and treated after I arrived. I receive no luggage assistance. I pushed my own bags from my car, to my room, myself. I was greeted with an inappropriate comment (“Where is your husband?” , “Why are you alone?”) When I requested early check-in due to needing the restroom ASAP (I was on 12 hour flight from Chicago to Crete) …. And I was told to sit in the lobby and directed to the public bathroom instead to “calm down.” Staff behavior was unprofessional throughout the stay, including a front desk agent refusing to bring hand towels because he was waiting for his personal food delivery to get there first. After he received his order, I was not given hand towels, but a bathrobe and 2 chocolates. These are the opposite of a “priority welcome” and do not match the services advertised. This is odd behavior. Not 5-stars anywhere. 3. Services Not Provided / Operational Failures — Parking garage malfunctioned three separate times, delaying my travel plans by over three hours. The following day, I had to delay my schedule until 10:00 AM because I could not exit the garage until the cashier booth opened. — Breakfast service was disorganized one day. The ticket printer broke, and I waited over 20 minutes while guests who arrived after me were served. All I wanted was 1 latte. Definitely not 5-star service.

Dear C, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not fully meet your expectations and appreciate the opportunity to clarify a few points. Regarding the room type, the Classic room you booked is equipped with twin beds, as indicated in our room descriptions. We noticed that on your booking, the bed type was listed as “king size,” which does not correspond to this category, and we have corrected this description to prevent future misunderstandings. When we checked in with you the following day, you did not mention any issue with the beds, otherwise we would have gladly arranged a room change depending on availability. Concerning the check-in, we believe there was a misunderstanding, possibly due to the long travel and fatigue from your journey. You were the last arrival of the evening, and the previous guest had checked in approximately two hours earlier, so no priority was given to another guest. During check-out, you mentioned to our morning front desk agent that you had gained a better understanding of the situation, and we truly appreciate your patience and understanding. We sincerely apologize for the delay with the towels and the food delivery during your arrival — this was a mistake and does not reflect our usual standards. Regarding the breakfast service, we are sorry that you experienced a delay. That day coincided with a particularly busy time with many families, but our Maitre Stelios, for whom you left such positive comments , did his best to assist you, as he always does, ensuring guests receive attentive service. As for parking, detailed instructions were provided both verbally and in writing. Unfortunately, the delay you experienced was caused by not informing the parking attendant that you were a guest of our hotel, which is a required step in the process. We apologize for any inconvenience this caused. Finally, we feel compelled to respond to your comments suggesting discrimination. We are deeply offended by this assertion, as it does not reflect our values or the experiences of the vast majority of our guests. Our team prides itself on providing respectful, professional, and equal treatment to all guests, regardless of gender, background, or any other personal characteristic. We have consistently received positive feedback for our professionalism, and any suggestion otherwise is both hurtful and inaccurate. We sincerely regret that your stay included these frustrations and hope that despite the issues you experienced, you were able to enjoy parts of your visit to Heraklion. We truly value all feedback and will continue to improve wherever possible to ensure our guests receive the high standard of service we strive for. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion Handwritten Collection

Customer review rating 5.0/5

Clinton G. Business - Confirmed reviews ALL

Only stayed one night unfortunately, but I will go out of my way to visit again. Excellent hotel with stunning sea views

Dear C, Thank you so much for your wonderful words. We’re delighted that you enjoyed your stay with us, even if it was only for one night. It’s great to know that our sea views and overall experience left such a positive impression. We truly appreciate your intention to return, and we’ll be more than happy to welcome you back for a longer and even more memorable stay. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion - Handwritten Collection

Customer review rating 5.0/5

Vasileios M. Business - Confirmed reviews ALL

Brand new hotel, very helpful staff, at a very suitable location, free parking

Dear V, Thank you so much for sharing your wonderful feedback. We’re delighted to hear that you enjoyed the fresh, modern feel of our hotel and that our team was able to assist you throughout your stay. It’s also great to know that the convenient location and complimentary parking added value to your experience, your comments truly mean a lot to us. We hope to have the pleasure of welcoming you back on your next visit to Heraklion. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion Handwritten Collection

Other web-users rate our hotel

  • 163 reviews 7.7/10 Location
  • 202 reviews 8.6/10 Room
  • 274 reviews 9.5/10 Service
  • 117 reviews 8.2/10 Breakfast
  • 115 reviews 9.3/10 Vibe
  • 105 reviews 5.4/10 Comfort
  • 68 reviews 9.5/10 Cleanliness
  • 27 reviews 6.7/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.