Dear Amy, Thank you for your lovely feedback. I’m very happy to know that you had such a wonderful stay and enjoyed the comfort of your room, the bed and the service from our team. It’s also great to hear that you appreciated our location and the easy access to the port and nearby restaurants. We hope to have the pleasure of welcoming you back to RoccaMare on your next visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear J. Charles, Thank you for sharing your experience with us. I’m very pleased to know that you enjoyed your stay, particularly the cleanliness of the hotel, the comfort of your room and, above all, the hospitality of our team. It is also great to hear that our newly built property made such a good impression. We appreciate your observation regarding the room size and will certainly keep it in mind as we continue to improve the guest experience. It was a pleasure having you with us, and we hope to welcome you back to RoccaMare on your next visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Don, Thank you for your feedback! I’m particularly happy to read that both our location and our team contributed to such a great stay. “Awesome time” is exactly what we hope our guests take away with them. It was a pleasure having you at RoccaMare, and I hope we’ll have the chance to welcome you back to Heraklion again. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Elena, Thank you for taking the time to share your experience with us. I’m glad to hear that you had a comfortable stay and found our location convenient. You are right that the nearest beach for swim is not immediately next to the hotel, our waterfront location is more suited to enjoying the sea views and exploring Heraklion on foot. It was a pleasure having you with us, and I hope we will have the opportunity to welcome you back to RoccaMare in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Ana, Thank you for such a wonderful review. It is a real pleasure to know that RoccaMare left you with such a positive impression. I’m especially happy that you enjoyed the sea view and those Cretan sunsets from your balcony. It sounds like your room was the perfect place to unwind after exploring Heraklion. Your kind words about our team mean a lot to me personally. Making sure our guests feel genuinely looked after is at the heart of what we try to achieve every day, so knowing that you felt this throughout your stay is a wonderful compliment. I’m also glad that you found the parking arrangement across the road convenient and enjoyed our breakfast and the overall atmosphere of the hotel. Most importantly, thank you for saying you would definitely stay with us again. We’ll be very happy to welcome you back whenever you return to Crete. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Michael, Thank you for sharing your experience with us. We are delighted to hear that you had an amazing stay and enjoyed our waterfront location, modern rooms and, most importantly, the friendliness and attentiveness of our team. We are sorry, however, that the music from the nearby club on Friday and Saturday nights affected your sleep. We fully understand that a restful night is an important part of the hotel experience, and we appreciate your honest feedback regarding the windows and the level of noise you experienced. We are aware of the impact that its late-night music can have on our guests and we take this type of feedback seriously. Thank you again for your kind words and constructive feedback. We are very pleased that you enjoyed the overall experience, and we hope to have the pleasure of welcoming you back to RoccaMare for another stay in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Romain, Thank you for taking the time to share your experience. We are pleased that you appreciated the hotel, but we are genuinely sorry that the nighttime noise affected your stay to such an extent. We fully understand how important a good night’s sleep is and how frustrating it can be when your rest is disturbed. We sincerely regret that this had such a significant impact on your experience at RoccaMare and hope that we may have the opportunity to welcome you again under better circumstances. Best regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Nikolas, Thank you for your lovely feedback! Even though your stay was brief, we are delighted that our team made you feel welcome and that you enjoyed the location and the view from your balcony. We would be very happy to welcome you back for a longer stay next time and give you more time to enjoy RoccaMare and Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Alain, Thank you very much for your fantastic review and for your kind words. We are delighted that you enjoyed our modern hotel, your room, and the quality of both dinner and breakfast. Knowing that our team's hospitality made such a positive impression means a great deal to us, as our hotel is inspired by the timeless values of Minoan hospitality, where making every guest feel genuinely welcome has always been at the heart of our story. Your comment that you would "come back any time" is the greatest compliment we could receive. We look forward to welcoming you again to RoccaMare Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Mario, Thank you so much for your review. We are truly delighted to know that you enjoyed your stay and that both our team and our hotel exceeded your expectations. Your kind words are the greatest reward for all of us and will be shared with the entire team. We look forward to welcoming you back to RoccaMare Heraklion for another memorable stay. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Frances, Thank you for your kind review. We're so pleased you enjoyed your stay and that our team, your room, the rooftop pool, and our breakfast helped make your visit a memorable one. Thank you also for your understanding regarding the nearby club. We're glad it didn't affect your overall experience. We hope to see you again soon at RoccaMare Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Douglas, Thank you for taking the time to share your experience. There is something special about waking up to the Cretan Sea, so we're delighted that your sea view room made your stay even more memorable. It's also wonderful to know that our breakfast selection and the genuine hospitality of our team left such a positive impression. Knowing that you would choose to stay with us again is the greatest compliment we could receive. We look forward to seeing you back at RoccaMare Heraklion on your next visit to Crete. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Simer, Thank you for sharing your experience with us. While we are sorry that your visit to Heraklion was unexpectedly interrupted by your husband's medical emergency, we are deeply touched by your kind words. Knowing that our reception team was able to support you during such a difficult moment means more to us than any compliment. We hope your husband is doing well, and we wish you both safe travels and brighter days ahead. Thank you as well for mentioning our location and the beautiful sea views. It would be a true pleasure to welcome you back to RoccaMare Heraklion. Best regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Alexandre, Thank you for taking the time to share your feedback. We are pleased to know that you found your room comfortable. However, we are truly sorry that your stay coincided with a special concert held at the nearby venue, which unfortunately affected your ability to rest. Events of this nature are occasional and take place outside the hotel's control, but we fully understand how disappointing this must have been, especially during a one-night stay. Please accept our sincere apologies for the inconvenience. We appreciate your comments and hope you might consider giving us another opportunity to offer you a much more peaceful experience in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Shanie, Thank you for taking the time to share your experience. It is wonderful to know that you enjoyed our waterfront location, the comfort of your room, and the warm hospitality of our team. We are also pleased that the complimentary upgrade and sea view added something special to your stay. We truly appreciate your kind words and hope to see you again on a future visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Mary, Thank you for your kind review. We are delighted to hear that you enjoyed your stay and that our team helped make your experience a pleasant one. Your comments about the service are greatly appreciated. A special thank you as well for mentioning Stelios. We will be sure to share your kind words with him, as he will be pleased to know that his attentive service contributed positively to your stay. We hope to welcome you back to RoccaMare Heraklion in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Calista, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our new facilities and the service provided by our team. At the same time, we are sorry that the noise from the surrounding area affected your sleep. We completely understand how important a good night's rest is and regret that this impacted your overall experience. We appreciate your comments and hope to have the opportunity to welcome you again in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Dionisis, Thank you for your kind review . We are pleased to hear that you had a comfortable stay and that you appreciated the convenience of our complimentary parking. At the same time, we are sorry that the external music affected your experience. We understand how important a peaceful night's sleep is and regret that this was not the case during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back to RoccaMare Heraklion in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection