Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to hear that you enjoyed the intimate character of our hotel, the comfortable accommodation, warm welcome and our breakfast. It is also wonderful to know that you had such a positive experience with our team and that you would recommend our hotel with a high rating. We appreciate your comments regarding the room and the Wi-Fi connection. Your feedback is very valuable to us, and we will take it into consideration as we continue working to improve the comfort and experience of our guests. We are also pleased that you enjoyed your welcome drink, welcome amenity and dinner, as well as our sustainable initiatives. Thank you once again for your kind feedback and for your loyalty as an ALL – Accor Live Limitless Diamond member. We hope to have the pleasure of welcoming you back to The Crown - Handwritten Collection in the future. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and appreciated the warm welcome from our team. It is wonderful to hear that you felt comfortable. Your kind words, as well as your high ratings across so many aspects of your stay, are truly appreciated. We would also like to sincerely thank you for your loyalty to ALL – Accor Live Limitless. As a Diamond member, your continued trust means a great deal to us and we truly appreciate your choosing our hotel for your stay in Krakow. Thank you also for your positive comments regarding our breakfast and for recognizing our team's efforts. Your "Merciii" brought a smile to our faces and we will be sure to share your appreciation with the entire team. We hope to have the pleasure of welcoming you back to The Crown - Handwritten Collection on your next visit to Krakow. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to hear that you enjoyed our unique design, luxurious atmosphere, excellent location, and the quality of services provided. It is wonderful to know that your stay with us was one of the highlights of your journey. Thank you also for your kind words regarding our team. We truly appreciate your recognition and will be happy to share your feedback with our colleagues. Regarding our sustainability initiatives, we completely understand your comment. This is why, in Accor hotels, including The Crown - Handwritten Collection, our guests always have the option to choose the eco-friendly stay programme, but it remains entirely your personal choice. Our guests decide whether they would like to participate, according to their own preferences and comfort. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Madame, Thank you very much for your wonderful review and for choosing our hotel for your 7-night stay, including your business trip. We are delighted to know that you appreciated our ideal location, the quiet and well-insulated rooms, the extremely comfortable bedding, the impeccable cleanliness, and our exceptional breakfast with its wide selection of quality products. Your kind words about our team mean a great deal to us. We are truly pleased to know that our staff's kindness and willingness to help made your stay even more enjoyable. Thank you as well for your valuable suggestion regarding a luggage rack. We truly appreciate your feedback and will take it into consideration as we continue to improve our guests' comfort. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you back for another perfect stay in the future. Kindest regards, The Crown Kraków Team

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to learn that you enjoyed the cleanliness and comfort of your room, the quality of the bedding and our varied breakfast selection. It is also wonderful to know that our team contributed positively to your stay. Thank you as well for your comment regarding the music in the corridors. We truly appreciate your feedback, as it helps us continuously improve the experience we provide for our guests. We hope to have the pleasure of welcoming you back to The Crown - Handwritten Collection on your next visit to Krakow. Kind regards, Weronika Zalapana | FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to receive your perfect rating and to learn that you found your suite truly exceptional. Your comment describing it as "an extraordinary and magnificent suite" is a wonderful compliment and means a great deal to our team. We are also pleased to know that you were satisfied with every aspect of your stay, from your arrival and accommodation to the cleanliness and service provided by our team. It is especially rewarding to hear that, as an ALL Gold member, you enjoyed your experience with us. Thank you once again for your kind words and recommendation. We sincerely hope to have the pleasure of welcoming you back to The Crown - Handwritten Collection during your next visit to Krakow. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback with us. We are pleased to learn that you appreciated our location, the cleanliness of the hotel, its modern design, and our breakfast offering. We would also like to thank you for the high scores you awarded to many aspects of your stay and for recommending our hotel to other travelers. We greatly appreciate your comments regarding the Wi-Fi connection. It is very important to us that every guest can enjoy a fast and reliable internet connection, whether traveling for business or leisure. Your feedback helps us identify areas where we can further improve the guest experience. Regarding the housekeeping service, we carefully reviewed the aspects you mentioned. During your stay, housekeeping service was provided on all days except when the "Do Not Disturb" sign was displayed on your door. In accordance with our procedures and to respect our guests' privacy, our housekeeping team is not permitted to enter a room when this sign is displayed. After some time, the room is checked again to see whether the sign has been removed. In your case, the sign remained displayed during those follow-up checks. On the days when the sign was not present, or when it was removed later in the afternoon as you mentioned, the housekeeping service was completed accordingly. With regard to the restaurant pricing, we would like to clarify that all prices listed on our menus correspond exactly to the charges presented on our guests' bills. Additionally, all menus clearly state the 10% service charge, which is also reflected on the final receipt. Thank you very much for sharing your perspective with us. Guest feedback is invaluable and allows us to continuously improve our services. We truly appreciate your comments and hope to have the opportunity to welcome you back in the future. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you very much for sharing your feedback and for choosing The Crown - Handwritten Collection for your stay in Krakow. We are truly delighted to learn that you appreciated the elegant and refined character of our hotel, as well as the intimate and comfortable atmosphere we strive to create for our Guests. It is especially rewarding to know that the comfort of our beds, the 24-hour access to the gym and the attentive and welcoming attitude of our team contributed to such a positive and memorable stay. We would also like to sincerely thank you for your loyalty as an ALL Platinum member. Your continued trust in the Accor brand is highly valued, we are very grateful that you chose to stay with us while visiting Krakow. Your kind words are a wonderful recognition of our daily efforts to provide a seamless and high-quality experience and we are equally pleased that you enjoyed your stay across all aspects of your visit. We sincerely hope to have the pleasure of welcoming you and your family back to The Crown - Handwritten Collection in the near future. Best regards, Weronika Zalapana I Front Office Manager The Crown - Handwritten Collection

Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your stay and appreciated our convenient location as well as our top-notch staff. Your kind words mean a lot to us, and we are happy that our team contributed to making your experience enjoyable. We look forward to welcoming you back to The Crown Kraków in the future. Kind regards, The Crown Kraków Team

Dear Guest, Thank you very much for your perfect rating and wonderful feedback. We are delighted to hear that everything was perfect during your stay. It is a pleasure to know that you appreciated our convenient location, comfortable and clean rooms, peaceful atmosphere, and our welcoming and professional team. Your kind words are greatly appreciated, and we look forward to welcoming you back to The Crown Kraków in the future. Kind regards, The Crown Kraków Team

Dear Guest, Thank you for taking the time to share your detailed feedback. We appreciate your positive comments regarding our pleasant, modern, and well-designed rooms, as well as our renovated hotel, convenient location, and peaceful surroundings. At the same time, we are truly sorry to hear that your experience with our restaurant and bar service did not meet your expectations. The level of hospitality and professionalism provided by our team is extremely important to us, and we regret that you felt uncomfortable or unwelcome during your visit. Please be assured that your comments regarding the service attitude, organization, and overall atmosphere have been shared with the relevant teams for review and improvement. We would also like to thank you for recognizing Ania’s service. We will make sure your kind words are shared with her. We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service that we strive to deliver to all our guests. Kind regards, The Crown Kraków Team

Dear Guest, Thank you very much for sharing your feedback and for your high rating. We are delighted to hear that you enjoyed a very comfortable stay at The Crown Kraków. It is a pleasure to know that you appreciated our convenient location, as well as the welcoming and professional approach of our team. We are also happy that the hotel provided a comfortable experience for your group during your four-night stay. Thank you for your kind words, and we hope to have the pleasure of welcoming you back to The Crown Kraków in the future. Kind regards, The Crown Kraków Team

Dear Mr. S., Thank you for taking the time to share your feedback following your stay at The Crown Kraków. We appreciate your comments regarding the spaciousness and design of your suite. We are truly sorry to hear that your experience did not fully meet your expectations. We understand that comfort and privacy are essential elements of a relaxing stay, and we regret that the window insulation and bathroom privacy did not provide the level of comfort you expected. Your comments regarding these aspects have been noted and shared with the relevant teams for further review. We are also very sorry to learn about your dining experience. This is not the standard we aim to provide to our guests, and we sincerely apologize that the dish served did not meet your expectations. We will address your feedback with our Food & Beverage team to ensure that quality and preparation standards are consistently maintained. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the standards and experience we strive to offer at The Crown Kraków. Kind regards, The Crown Kraków Team

Dear Guest, Thank you very much for your outstanding review and for choosing The Crown - Handwritten Collection for your stay in Kraków. We are truly delighted to read your kind words about our hotel’s design, inspired by art déco style, as well as your appreciation of the comfort of our rooms and the wide selection of pillows. It is also wonderful to know that you enjoyed our breakfast and felt well taken care of by the entire team. Your recognition of our staff’s professionalism means a great deal to us, and we are very happy that every aspect of your stay felt seamless and thoughtfully delivered. Thank you once again for your wonderful recommendation. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Weronika Zalapana I FO Supervisor The Crown - Handwritten Collection

Dear Guest, Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to read that you had a comfortable and relaxing experience, and that you enjoyed your beautiful room, the bathroom, and our generous breakfast selection. Your high ratings across cleanliness, our team, and value for money truly mean a lot to us. It is especially rewarding to know that one of our team members made a positive impression during your time at the bar and breakfast service, we will be sure to share your kind words with her. We also greatly appreciate your loyalty as a Diamond member of ALL Accor and your willingness to recommend both our hotel and the program. Your support is truly valued. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Warm regards, Natalia Bezrukikh Rooms Division Manager The Crown Krakow – Handwritten Collection

Dear Guests, Thank you very much for sharing such a detailed and positive review of your stay at The Crown - Handwritten Collection. We are delighted that both the design and comfort of the Junior Suite, as well as the professionalism of our team, met your expectations. We are especially pleased that you appreciated the hotel’s location and the safety of the surrounding area, as well as our breakfast offerings and sustainability initiatives, which we continuously strive to improve. We are also glad that, as an ALL Accor Platinum member, you were able to enjoy an upgraded room and feel specially recognized. Thank you for recommending the BONA restaurant and our hotel bar. Your feedback is invaluable to us and motivates our team to maintain the highest standards of service. We look forward to welcoming you again on your next visit and providing another equally enjoyable stay. Kind regards, Weronika Zalapana FOH Supervisor The Crown

Dear Guest, thank you very much for taking the time to share your feedback with us. We truly appreciate your comments and are pleased to hear that you enjoyed the decoration, the unique character of our building, as well as the comfort of your room and the quality of our breakfast. We also take your remarks regarding the lighting, the atmosphere in the reception area, the gym, and the restaurant very seriously. Your feedback is valuable to us, and we are continuously working to improve our services so that your next stay will be even better and truly exceptional. We hope to have the pleasure of welcoming you again in the future. Warm regards, Natalia Bezrukikh Rooms Division Manager The Crown Krakow – Handwritten Collection

Dear Guest, Thank you very much for sharing your positive feedback following your business stay with us. We are delighted to hear that you enjoyed our hotel’s location, the calm atmosphere and the friendliness of our team. It is especially rewarding to know that our breakfast and overall comfort met your expectations. We truly appreciate your loyalty as a Platinum member of the ALL Accor programme and your high ratings across so many aspects of your stay. Your satisfaction is our greatest motivation, and we hope to have the pleasure of welcoming you back very soon. Warm regards, Natalia Bezrukikh Rooms Division Manager The Crown Krakow – Handwritten Collection