Swissôtel Marianske Lazne 5 stars

Dear Mrs L., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed your stay from start to finish and that you appreciated the cleanliness, comfort, organization, and welcoming atmosphere of our hotel. It is especially pleasing to know that our team made you feel welcome and that you enjoyed our drinks and overall service. Your kind words are a great motivation for us to continue providing memorable experiences for our guests. We would be delighted to welcome you back again in the future and create another fantastic stay for you. Kind regards, Vanda Front Office Supervisor

Dear Mr. K., Thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations, especially as it was intended to be a special birthday celebration. We take your comments seriously and would like to provide some clarification regarding the concerns raised in your review. Regarding your room service request, our records show that after receiving your inquiry, our team attempted to contact you several times within minutes to confirm the availability of the requested items. As we were unable to reach you by phone, a message was also sent through the Duve guest application. Unfortunately, we did not receive a response. Nevertheless, we regret that we were unable to complete your order as requested and understand the disappointment this situation may have caused. With regard to the milk availability in the room, as part of our sustainability initiatives we do not provide individual plastic milk containers in guest rooms. Upon your request, fresh milk was delivered directly to your room. We continuously strive to balance guest comfort with environmentally responsible practices. Regarding the hygiene concerns described in your review, we conducted an internal investigation and were unable to verify that the incident occurred as described. According to our operational records, no such room service order was being prepared or delivered at the indicated time. However, we have once again reminded our team of the strict hygiene and food-handling standards that are expected at all times. Concerning the missing birthday gift, we would like to clarify that the glass in question was accidentally removed during housekeeping service. As soon as the matter was reported, we immediately investigated the situation, located the item, and returned it to you with our sincere apologies. This was an unfortunate mistake, not an act of theft, and we regret the distress it caused. We are also sorry that the spa and overall hotel atmosphere did not meet your expectations. Guest comfort and satisfaction remain our highest priorities, and feedback such as yours helps us continually review our services and operational standards. While we regret that your overall impression of your stay was so negative, we appreciate you taking the time to share your experience. Kind regards, Klara Nedelova Room Division Manager

Dear Mr. M., Thank you so much for your lovely review! We're delighted to hear that you enjoyed your stay, even if it was only for one night. We completely agree—one night is hardly enough to experience everything our hotel and the city have to offer, so we're thrilled to know you're already planning to come back. A special thank you for mentioning Marcela from Restaurant 105. She will be so happy to hear your kind words. We'll make sure your compliments are passed on to her—recognition like this means a lot to our team. We can't wait to welcome you back for a longer stay and make your next visit even more memorable. Warm regards, Vanda Front Office Supervisor

Dear Mr. Vodák, Thank you for your review and for your kind words about our hotel. We are delighted to know that you found it beautiful and that you enjoyed your stay. We also appreciate your feedback regarding the Wi-Fi connection. We are sorry that the internet speed did not meet your expectations. Your comments have been shared with our technical team as we continuously work to improve our services and ensure a seamless experience for all our guests. We hope to have the pleasure of welcoming you back to Swissôtel Mariánské Lázně in the near future. Kind regards, Vanda Front Office Supervisor

Dear Ms. P., Thank you so much for your wonderful review and for choosing our hotel for your family stay. We are truly delighted to hear that every member of your family, from the youngest to the oldest, had such an enjoyable and memorable experience with us. Your kind words about our breakfast, wellness area, rooftop bar, comfortable rooms, cleanliness, architecture, children's corner, and natural spring mean a great deal to our entire team. We are especially grateful for your recognition of our staff. Knowing that our guests feel genuinely cared for is the highest compliment we could receive. It was a pleasure to welcome you, and we look forward to seeing you and your family again in the future. Kind regards, Klara Nedelova Room Division Manager