ibis Plzen 3 stars

Customer review rating (ALL Rating) 4.5/5 753 reviews

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Univerzitni 65, 30100 PLZEN, Czech Republic

Description

Hotel extras

  • Free Wifi

  • Free parking on our private secured parking lot

  • Beautiful garden for a moment of relax

  • Eat, sleep, meet under one roof in Plzen

  • Easy access from Germany - Prague motorway

Our accommodation(s)

Hotel location

ibis Plzen

Univerzitni 65
30100 PLZEN
Czech Republic

GPS:49.725279, 13.32734

Telephone
Fax +420 377 887 888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

The Ibis Kitchen is a modern and simple restaurant concept that offers quality gastronomy at an affordable price. You can taste our homemade cuisine or specialties from around the world or seasonal dishes in the pleasant informal atmosphere of Ibis hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  753 reviews

Customer review rating 5.0/5

Howard J. Couples - Confirmed reviews ALL

It was very easy to reach the hotel from the train station. Our room was comfortable and clean. The staff were very friendly and helpful. Breakfast was great and although the hotel was very busy, the food at breakfast was replenished very quickly when necessary.

Dear Howard, thank you so much for your wonderful and detailed feedback. We are truly delighted to hear that you had such a pleasant stay with us and that everything from the booking process to your departure went smoothly. It is great to know that you found the hotel easy to reach from the train station, appreciated the cleanliness and comfort of your room, and enjoyed our breakfast selection. We are especially pleased that even during a busy breakfast service, our team managed to keep everything replenished quickly and efficiently. Your incredibly kind words about Lucie, Klara, and Paulina mean a lot to us. We will be absolutely delighted to share your feedback with them – they will be so happy to know that their friendliness, helpfulness, and dedication made such a positive impact on your stay. Feedback like this is the greatest reward for our team. We also sincerely appreciate your support of our sustainability initiatives, including towel reuse and reduced room cleaning during the stay. It means a lot to us when guests actively participate in helping us reduce our environmental impact. Thank you once again for your lovely review. We truly hope to have the pleasure of welcoming you back again in the future. Kind regards from Pilsen, Valerie, front office shiftleader

Customer review rating 3.0/5

Polina N. Families - Confirmed reviews ALL

There was a persistent unpleasant smell throughout the hotel — in the room, in the corridor, and even during breakfast. Water was completely shut off for half a day, and even the toilet was not functioning, which caused significant inconvenience. Service was inconsistent — some staff did not respond to basic greetings like “good morning” or “good evening.” On the positive side, the location is quiet, the price is low, the rooms are suitable for a family of three, and there is a large free parking area.

Dear Polina, thank you for taking the time to share your detailed feedback with us. We truly appreciate both your positive remarks and your constructive comments. We are pleased to hear that you valued the quiet location, the affordability, the suitability of the room for a family stay, and the convenience of our large parking area. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. The unpleasant smell you described is certainly not in line with our standards, and we are very sorry for this experience. It was most likely an isolated situation, but please rest assured that we take such feedback seriously. Regarding the water issue, we would like to kindly mention that we did not record any general water outage in the hotel during your stay. In cases where such interruptions are necessary, we always aim to inform our guests in advance. If there was a problem with water supply or flushing in your room, we truly regret that you experienced this and would have very much appreciated the opportunity to resolve it immediately on site – our reception team is available 24/7 and always ready to assist. We are also sorry if any member of our team appeared unwelcoming. This is not the level of service we strive to provide, as we place great emphasis on a friendly and attentive approach to all our guests throughout their stay. Concerning the online check-in, we understand your frustration and appreciate your feedback. We are continuously working on improving this process to make it smoother and more efficient, however we still have to double check the details of the guests upon arrival. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Kind regards, Valerie, front office shiftleader

Customer review rating 3.5/5

Martina H. Business - Confirmed reviews ALL

Room was clean, bed was comfortable

Dear Martina, thank you for choosing our hotel and for sharing your feedback with us. We are pleased to hear that you were overall satisfied with your stay, and that you found the room clean and the bed comfortable. We also note your rate regarding the value for money and will take it into consideration as we continue to improve our services and offerings. We hope to have the opportunity to welcome you again in the future and provide an even better experience. Kind regards, Valerie, front office shiftleader

Customer review rating 5.0/5

Branimir R. Families - Confirmed reviews ALL

The staff was very friendly, and the hotel room was quite satisfying. The breakfast was excellent, and we didn't have any issues during our stay. A big plus is the very large parking area.

Dear Branimir, thank you for choosing our hotel and for taking the time to share your feedback. We are very pleased to hear that you appreciated the friendliness of our staff, enjoyed the excellent breakfast, and found your overall stay satisfactory. We are also glad that the large parking area was a convenient benefit for you. At the same time, we are very sorry to hear about the unpleasant situation upon entering your room. Please accept our sincere apologies for this, as it does not reflect our usual standards of cleanliness and comfort. Your comments have been taken seriously and will be addressed with our housekeeping team to prevent similar situations in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you again and provide you with a fully seamless experience. Kind regards, Valerie, front office shiftleader

Customer review rating 4.5/5

Radka P. Business - Confirmed reviews ALL

Super

Dobrý den, děkujeme Vám za milou recenzi. Velmi nás těší, že jste byli u nás spokojeni. Budeme se těšit na Vaši další návštěvu. :-) S pozdravem Pavlína,recepce

Other web-users rate our hotel

  • 272 reviews 8.8/10 Location
  • 384 reviews 7.1/10 Room
  • 421 reviews 9.2/10 Service
  • 12 reviews 3.7/10 WiFi
  • 295 reviews 9.2/10 Breakfast
  • 208 reviews 7.9/10 Cleanliness

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