Thank you very much for your lovely feedback! We’re delighted to hear that you had a pleasant stay and were satisfied with our services. We truly appreciate your kind words and hope to welcome you again soon! Team Ibis

Dear Mr. N., Thank you for your positive feedback and for sharing your experience with us. We’re glad to hear that you had a comfortable stay overall. We’re sorry for the inconvenience regarding the kettle in the room. Please note that a kettle is not part of the standard equipment in our hotel, which is why it is available only in some of our rooms. We also sincerely apologize for the cleanliness issue you noticed in the children’s room. This does not meet our usual standards, and we will make sure to pass your feedback on to the responsible team. Thank you again for bringing these points to our attention. We hope to have the pleasure of welcoming you back in the future! Kind regards, Klára, front office

Dear Guest, Thank you for your kind words and positive feedback. It was a pleasure to have you as our guest, and we hope to see you again soon! Best regards, The Hotel Team

Dear Mrs. Issaeva, Thank you very much for your kind review and for choosing to stay with us several times! We’re delighted to hear that you find our hotel a convenient and reasonably priced option for your visits to Plzeň. We’re also glad that you appreciate the free, video-surveilled parking and our convenient location, especially when travelling by car. We truly value your continued trust and hope to welcome you back to our hotel again on your next visit to Plzeň! Kind regards, Klára, front office

Hello, Thank you for taking the time to share your feedback. We are pleased that you found our hotel to offer good value for money. At the same time, we are sorry to hear that our breakfast did not meet your expectations. Your comments are valuable to us, and we continuously work on improving our services and guest experience. We hope to have the opportunity to welcome you again and provide you with a more satisfying stay. :-) Kind regards, Pavlína Front Office Shift Leader

Hello, Thank you for your wonderful review and for your trust. We are very pleased that you were satisfied with the care provided by our team. We’re glad we were able to help you get your iPad back and that everything went smoothly. It’s always a pleasure for our entire team to do our best to ensure the comfort and satisfaction of our guests. Thank you for returning to us time and again, and we look forward to your next visit. :-) Best regards, Pavlína Front Office Shift Leader

Dear Anton, Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that you had such an enjoyable stay and that our team's hospitality, the comfort of the hotel, and our facilities all contributed to a positive experience. We also truly appreciate your support for our sustainability initiatives. It is encouraging to know that our approach to reducing the environmental impact of hotel operations is valued by our guests. We look forward to welcoming you back for another pleasant stay in the future. Kind regards Karin

Dear Mr. M., Thank you for your kind review. We are delighted to hear that you enjoyed our location, food, comfortable rooms, and convenient parking facilities. We truly appreciate your feedback and hope to welcome you back again soon. Best regards, Klára, front office

Hi! thank you very much for your kind feedback and for choosing our hotel every year during the Metalfestival.🤘 We are especially pleased to hear that you noticed such a positive improvement compared to last year and that everything was perfect this time. Your loyalty means a lot to us, and it is always a pleasure to welcome returning guests like you. We are already looking forward to seeing you again next year! With best regards, Pavlína, front desk

Hello, thank you very much for your kind and balanced feedback.We are very pleased to hear that you appreciated the cleanliness, quiet rooms, sufficient equipment, our friendly staff, and the breakfast offer. Regarding public transport in the late evening hours, unfortunately this is something we cannot influence or change. We can only recommend using taxi services as an alternative for late arrivals or departures. We would be happy to welcome you again in the future.🙂 With best regards, Pavlína, front desk

Hello! thank you for your detailed feedback. We are pleased to hear that you appreciated the clean rooms, easy check-in process, on-site restaurant, good location, and parking with electric charging. We are sorry to hear that your experience at breakfast did not meet your expectations. Your comments regarding the service, food selection, and juice offering are noted and will be reviewed with our team to help us improve both quality and guest experience. We appreciate you taking the time to share your thoughts. With kind regards Pavlína

Hello, thank you very much for your kind review. We are delighted to hear that you appreciated our convenient location and found our staff helpful. We truly value your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards, Pavlína,Front Desk

Dear Howard, thank you so much for your wonderful and detailed feedback. We are truly delighted to hear that you had such a pleasant stay with us and that everything from the booking process to your departure went smoothly. It is great to know that you found the hotel easy to reach from the train station, appreciated the cleanliness and comfort of your room, and enjoyed our breakfast selection. We are especially pleased that even during a busy breakfast service, our team managed to keep everything replenished quickly and efficiently. Your incredibly kind words about Lucie, Klara, and Paulina mean a lot to us. We will be absolutely delighted to share your feedback with them – they will be so happy to know that their friendliness, helpfulness, and dedication made such a positive impact on your stay. Feedback like this is the greatest reward for our team. We also sincerely appreciate your support of our sustainability initiatives, including towel reuse and reduced room cleaning during the stay. It means a lot to us when guests actively participate in helping us reduce our environmental impact. Thank you once again for your lovely review. We truly hope to have the pleasure of welcoming you back again in the future. Kind regards from Pilsen, Valerie, front office shiftleader

Dear Polina, thank you for taking the time to share your detailed feedback with us. We truly appreciate both your positive remarks and your constructive comments. We are pleased to hear that you valued the quiet location, the affordability, the suitability of the room for a family stay, and the convenience of our large parking area. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. The unpleasant smell you described is certainly not in line with our standards, and we are very sorry for this experience. It was most likely an isolated situation, but please rest assured that we take such feedback seriously. Regarding the water issue, we would like to kindly mention that we did not record any general water outage in the hotel during your stay. In cases where such interruptions are necessary, we always aim to inform our guests in advance. If there was a problem with water supply or flushing in your room, we truly regret that you experienced this and would have very much appreciated the opportunity to resolve it immediately on site – our reception team is available 24/7 and always ready to assist. We are also sorry if any member of our team appeared unwelcoming. This is not the level of service we strive to provide, as we place great emphasis on a friendly and attentive approach to all our guests throughout their stay. Concerning the online check-in, we understand your frustration and appreciate your feedback. We are continuously working on improving this process to make it smoother and more efficient, however we still have to double check the details of the guests upon arrival. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Kind regards, Valerie, front office shiftleader

Dear Martina, thank you for choosing our hotel and for sharing your feedback with us. We are pleased to hear that you were overall satisfied with your stay, and that you found the room clean and the bed comfortable. We also note your rate regarding the value for money and will take it into consideration as we continue to improve our services and offerings. We hope to have the opportunity to welcome you again in the future and provide an even better experience. Kind regards, Valerie, front office shiftleader

Dear Branimir, thank you for choosing our hotel and for taking the time to share your feedback. We are very pleased to hear that you appreciated the friendliness of our staff, enjoyed the excellent breakfast, and found your overall stay satisfactory. We are also glad that the large parking area was a convenient benefit for you. At the same time, we are very sorry to hear about the unpleasant situation upon entering your room. Please accept our sincere apologies for this, as it does not reflect our usual standards of cleanliness and comfort. Your comments have been taken seriously and will be addressed with our housekeeping team to prevent similar situations in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you again and provide you with a fully seamless experience. Kind regards, Valerie, front office shiftleader

Dobrý den, děkujeme Vám za milou recenzi. Velmi nás těší, že jste byli u nás spokojeni. Budeme se těšit na Vaši další návštěvu. :-) S pozdravem Pavlína,recepce