ibis Plzen 3 stars

Customer review rating (ALL Rating) 4.5/5 744 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free Wifi

  • Free parking, garden & hotel terrace

  • COVID-19 tests - public sampling point on site

  • Eat, sleep, meet under one roof in Plzen

  • Easy access from Germany - Prague motorway

Our accommodation(s)

Hotel location

ibis Plzen

Univerzitni 65
30100 PLZEN
Czech Republic

GPS:49.725279, 13.32734

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

The Ibis Kitchen is a modern and simple restaurant concept that offers quality gastronomy at an affordable price. You can taste our homemade cuisine or specialties from around the world or seasonal dishes in the pleasant informal atmosphere of Ibis hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  744 reviews

TripAdvisor Rating  4.0/5  335 reviews

Bedbugs

Customer review rating 0.5/5

Kristýna Business - Confirmed reviews ALL

There were bedbugs in the room. The hotel took a swift action and desinfected the room, but still there were bedbugs.

Dear Kristýna D., Thank you for taking the time to tell us about your experience at the ibis Plzen. It is nice to know that though the issue you has appreciated the professional approach of our team and you has accepted our apologies and used the complimentary night and drinks box. On behalf of our team let me once again apologize for the inconvenience caused. Let me assure you that our team do all they can to prevent this issue in the future. However, currently You were the only guest to report this problem to us and we immediatly response. The room has been desinfected right away according to the regulations. We are monitoring the situation closely. We would like to emphasize that this issue is not caused by non-compliance with hygiene standards from our side, but by an often changeable clients who bring bugs with their luggage. Once again, we apologize and hope that we deserve a second chance and regain back your trust. Regards, Valeria, reception

Good

Customer review rating 5.0/5

Rulia Families - Confirmed reviews ALL

Super

Dear Rulia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sara Reception

Perfect hotel but poor breakfast and slow check-in

Customer review rating 4.0/5

Jvschaik Business - Confirmed reviews ALL

Nice hotel, enjoy staying there and visit a few times per year. Staff is friendly and there is always enough parking available. Rooms a good and I generally sleep well. The only 2 areas of improvement ist the breakfast and the speed of check-in. The breakfast is below average for Ibis and does not meet the international standard of IBIS. Poor quality products and bad coffee. Especially the bread and croissants are not up to standard. For the check in the process is slow, every time we stay here the same problem. Even my colleagues notice this and complain about it. Last time I tried the express check-in online but I was still requested to wait in line until it was my turn. Strange enough my name is often written wrong, despite correct writing in the booking and my Accor accounts. It seems that the local system is not connected? Strange

Dear Mr. V., Thank you for being a loyal guest and for taking the time to provide us with your valuable feedback. We appreciate your positive comments about our hotel, including your enjoyment of your stays, the friendly staff, and the ample parking availability. We're pleased to hear that the rooms meet your expectations, and you generally have a good night's sleep. However, let me express our sincerest apologies for any inconvenience you or your colleagues have experienced during check-in. An online check-in option exists, but mainly for pre-filling of registration forms. However, this does not guarantee that guests, who have arrived earlier will be left out for someone else's express check-in. As everywhere, etiquette must be followed and you must wait your turn. We understand the significance of it in enhancing the overall guest experience, and let me assure you that all our staff members are committed to provide the best and quickest process possible. We also appreciate your feedback on breakfast, and we will review our offerings to ensure they meet the expected standards.In regard to the issue with your name being written incorrectly, we acknowledge the frustration this may cause and will investigate your booking details to rectify the situation. We appreciate your patience and understanding. We value your continued patronage, and we hope to have the opportunity to welcome you back for an improved experience. Best regards, Valeria, reception

Good Stop Over

Customer review rating 4.0/5

Chris Couples - Confirmed reviews ALL

One of the better Ibis hotels I have stayed at to date. Good for a stopover when transiting through The Czech Republic, as it's easily accessible from the main motorways and out of the city center. Great bar/restaurant for food and drinks with Pilsner Urquell on tap. A good sized car park with plenty of space.

Dear Christopher, we truly appreciate your positive feedback. Our team strive to provide the best service possible and it is always a pleasure to learn that we have accomplished our goal and you liked our staff's approach and food. Your satisfaction is our priority. Let me assure you that all your notes regarding cleaning has been taken into account and will be (or already are) dealt with throughout all departments. . Thank You once again for kind words. We will be happy to welcome you again in the future! With kind regards Valeria

Well located

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

the hotel staff was not very nice

Dear Mr. A., Thank you for taking the time to review our hotel ibis Plzen. We appreciate your feedback. We take customer service very seriously and apologize that your experience with our staff was not to your satisfaction and that check in process took a bit longer than usual. At Ibis Plzen, we strive to create an enjoyable environment for all of our guests and customers, and we are constantly working to improve each guest’s experience. So, let me assure You that You notes was taken into account and will be managed. We hope you will give us another chance in the future. With kind regards Valeria

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Other web-users rate our hotel

  • 251 reviews 8.6/10 Location
  • 389 reviews 6.6/10 Room
  • 429 reviews 9/10 Service
  • 33 reviews 4.3/10 WiFi
  • 256 reviews 8.4/10 Breakfast
  • 200 reviews 7.6/10 Cleanliness

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