ibis Plzen 3 stars

Customer review rating (ALL Rating) 4.5/5 727 reviews

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Univerzitni 65, 30100 PLZEN, Czech Republic

Description

Hotel extras

  • Free Wifi

  • Free parking on our private secured parking lot

  • Beautiful garden for a moment of relax

  • Eat, sleep, meet under one roof in Plzen

  • Easy access from Germany - Prague motorway

Our accommodation(s)

Hotel location

ibis Plzen

Univerzitni 65
30100 PLZEN
Czech Republic

GPS:49.725279, 13.32734

Telephone
Fax +420 377 887 888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

The Ibis Kitchen is a modern and simple restaurant concept that offers quality gastronomy at an affordable price. You can taste our homemade cuisine or specialties from around the world or seasonal dishes in the pleasant informal atmosphere of Ibis hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  727 reviews

Customer review rating 3.5/5

Sanoj V. K. Solo - Confirmed reviews ALL

At approximately 2:00 AM, a smoke alarm malfunctioned, causing three disturbances to my sleep. Otherwise, the experience was satisfactory.

Dear Sanoj, thank you for sharing your feedback with us. We are pleased to hear that, overall, your stay met your expectations and that you were satisfied with your experience. At the same time, I would like to sincerely apologize for the disturbance you experienced during the night. The smoke alarm incident was highly unusual and not representative of the standard stay we aim to provide. We fully understand how repeated interruptions at such an hour can negatively affect your rest. Please be assured that we are currently reviewing the situation in detail to better understand what happened and to prevent any recurrence. We are aware that an apology alone cannot make up for the inconvenience caused, but we would still like to express how truly sorry we are. We would appreciate the opportunity to follow up with you and discuss a possible compensation. Please feel free to contact us at h6…, and we will be happy to find a suitable resolution together. Thank you once again for your feedback, which helps us improve our services. Hopefully we will have an opportunity to serve You better in the future. Kind regards from Pilsen, Valerie, front office shiftleader

Customer review rating 5.0/5

Trabelsi R. Business - Confirmed reviews ALL

I'm always like my most my stays in ALL Accor hotels around the world

Dear Trabelsi, thank you very much for your kind and thoughtful feedback. It is a real pleasure to read that you enjoyed the comfort of your room, its cleanliness, as well as our breakfast offering. We are especially happy to know that you appreciate the consistency of your stays within Accor hotels and that booking through the ALL Accor app is convenient for you. Thank You kindly for choosing us and for Your loyalty. Your continued trust in the ibis brand and your positive experiences around the world mean a lot to us. It is always our goal to provide a reliable and welcoming environment, and we are delighted that your stay with us reflected these values. We truly look forward to welcoming you again on your future travels and making your next visit just as enjoyable. Kind regards from Pilsen, Valerie, front office shiftleader

Customer review rating 3.5/5

Fernando P. Families - Confirmed reviews ALL

The location was alright, the AC didn't work so the room was quite hot so that wasn't what we expected unfortunately.

Hello Fernando, thank you for your review and for highlighting our kind and helpful reception team, as well as the comfort of the bed, we truly appreciate it. We are sorry to hear that the air conditioning did not work properly during your stay and that the room temperature was not as expected. Please accept our apologies for this inconvenience. We will make sure to check and address this issue to ensure better comfort for our future guests. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Kind regards, Pavlína, front desk

Customer review rating 4.5/5

Beatriz G. G. Business - Confirmed reviews ALL

Very helpful staff like always

Dear Beatriz, thank you very much for your positive review! We truly appreciate your kind words and are delighted to hear that you had a great experience with us. We look forward to welcoming you again soon! Klára, Front desk.

Customer review rating 3.5/5

Ihsan A. Solo - Confirmed reviews ALL

But please keep after the cleaning to get rid of some small insects in my room.

Dear Ihsan, thank you very much for taking the time to share your feedback with us. We are truly glad to read that you had an overall pleasant experience and that you found our reception and bar team kind, helpful, and welcoming. Your special mention of Pavlina and David will certainly be passed on to them – they will be delighted to hear your kind words. At the same time, we are sorry for the inconvenience caused by the small insects in your room. We do our best to prevent this issue as much as possible; however, due to our location near a forest, insects may occasionally enter despite all measures, for example through opened windows or via the hotel’s central ventilation system. Please be assured that we treat this matter very seriously and continue to address it actively. We are also truly sorry that the Wi-Fi speed did not fully meet your expectations. We are aware of this issue and would like to assure you that, considering the size of the hotel, we operate with the strongest available connection. During periods of higher occupancy, the network may occasionally slow down due to heavy usage. Should you experience any issues in the future, our reception team will be happy to assist and can contact our technician to help improve the connection for your device and room whenever possible. Thank you once again for your valuable feedback. We hope to welcome you back soon and provide you with an even more comfortable stay next time. Warm regards, Valerie, front office shiftleader

Other web-users rate our hotel

  • 273 reviews 8.7/10 Location
  • 385 reviews 6.9/10 Room
  • 418 reviews 9.4/10 Service
  • 12 reviews 4.1/10 WiFi
  • 300 reviews 9.1/10 Breakfast
  • 210 reviews 7.7/10 Cleanliness

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