ibis Plzen 3 stars

Customer review rating (ALL Rating) 4.5/5 651 reviews

Best price
guarantee
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Univerzitni 65, 30100 PLZEN, Czech Republic

Description

Hotel extras

  • Free Wifi

  • Free parking on our private secured parking lot

  • Beautiful garden for a moment of relax

  • Eat, sleep, meet under one roof in Plzen

  • Easy access from Germany - Prague motorway

Our accommodation(s)

Hotel location

ibis Plzen

Univerzitni 65
30100 PLZEN
Czech Republic

GPS:49.725279, 13.32734

Telephone
Fax +420 377 887 888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

The Ibis Kitchen is a modern and simple restaurant concept that offers quality gastronomy at an affordable price. You can taste our homemade cuisine or specialties from around the world or seasonal dishes in the pleasant informal atmosphere of Ibis hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  651 reviews

TripAdvisor Rating  4.2/5  341 reviews

I will likely stay at the hotel on another trip to Czech.

Customer review rating 4.5/5

Steve S. Couples - Confirmed reviews ALL

I have traveled all over the US and Europe so I am pretty picky. I would like to say that all the staff was courteous, and friendly and put up with me. Paulina went out of her way to assist with finding a laundry service for us. She even printed out some instructions. THANKS PAVLINA. Marie, Anna, Natty, Bara thank you also. Breakfast was great. You should make Espresso Martinis Cheers Steve

Dear Steve, Thank you so much for your kind words! We\'re so happy to hear that you had a great experience with our team and that Pavlina, along with Marie, Anna, Naty, and Bara, were able to make your stay memorable. It\'S. wonderful to know that they went the extra mile to assist you. We\'re also glad you enjoyed the breakfast. And your suggestion for Espresso Martinis is noted - who knows, we might just add it to our menu soon! :) We hope to welcome you back during your next travels, and thank you again for sharing your feedback. Kind regards Zuzana, reception

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Price is a bit high

Dear Ms. M., Thank you for your positive review! We are very pleased that you enjoyed your stay and that everything went well. The satisfaction of our guests is very important to us and we always strive to provide the best possible service. Feedback like yours helps us to meet our guests' expectations so that we can continue to improve. We understand that everyone has different price ideas. Unfortunately, prices can vary depending on demand, hotel occupancy and type of booking. However, there are ways to get a discount, such as using the Accor hotel network loyalty programme, prepayed or advanced booking, then you can get a lower price. Either way, we will pass your comment on to management for resolution. Thank you again for your feedback, which we greatly appreciate, and we hope you will visit us again. Kind regards, Valerie, front office shiftleader

Wrong room details stated when booking

Customer review rating 2.0/5

Jitka M. Couples - Confirmed reviews ALL

I have booked Room with 1 double bed + 1 extra bed equipped with the new bedding, even though there was two of us travelling because with 1 Double bed you are stating there is Queen size bed and with the one I booked there is King size + single bed. So even though it is same price, you are expecting to arrive to a different room - we were given the Double room with 1 bed. The receptionist was very kind and gave a key from the room we booked to see for ourselves that there is no king size bed in Ibis. Other than that I think it was quite alright, nice breakfast restaurant. I was expecting a waffle maker, instead there was pancake maker which is harder to operate as there is not right tools (but that was just my expectation from last time I stayed in Ibis and from pictures on a website). We would have considered other hotel have we known that there is no king size bed and we might next time. Also, system for cards not working, so we got only one access card to the hotel room, which demanded that we needed to change our plans.

Vážená Jitko, děkujeme za čas věnovaný sepsání této recenze. Těší nás, že jste pozitivně ocenila přístup našeho personálu. Vaše pochvala je pro nás moc důležitá a poslouží jako skvělá motivace k naší práci. Je nám líto, že velikost postele neodpovídala Vašim představám, nicméně ráda bych podotkla, že na našich webových stránkách https://www.hotelibisplzen.cz/cz/ si můžete dohledat veškeré informace o ubytování a zmínka o Queen Size postelích je tam také, tudíž klamavou reklamu opravdu nikde nešíříme. Jelikož patříme do sítě Accor, naše pokoje jsou vybaveny dle standardů značky Ibis, vč. speciálně navržených posteli Sweet Bed by ibis. Mrzí nás nepříjemnost s hotelovými kartami, které v důsledku výpadku nebylo možné vytvořit, náš tým intenzivně pracoval na obnovení systému a zajistil hostům alespoň 1 funkční kartu, kterou jste obdržela i Vy. Ještě jednou bych Vám ráda poděkovala za zpětnou vazbu a doufám, že Váš příští pobyt bude lepší než předchozí. S pozdravem Lucie Váňová, Front Office Manager

Perfect

Customer review rating 5.0/5

Viktor T. Couples - Confirmed reviews ALL

The lady at the check in was very kind and ready to help us have the best valentine we could have. Also the lady at the check out was very well behaved and kind as well. I've experienced people just coming into our room without knocking to tell us to get out, but this lady just knocked and patiently waited until we opened to ask us if we'd want to extend the check out time. Overall 10/10 experince. Room was clean and well tidied, staff was great, there even was an AC so we weren't cold at night.

Dear Mr. T., thank You kindly for taking time to share Your feedback regarding the stay! We are truly delighted to learn that You positively appreciated the friendly approach and helpfulness of our front desk staff. We always strive to provide the best service possible and it is always a pleasure to know that the guests stayed satisfied and our hard work was appreciated. We are happy that You liked the quality of the room cleanliness and a heating. Thank You once again for Your kind words that are our best reward! We will look forward to welcome You back soon. Kind regards Valerie, reception

well located

Customer review rating 3.5/5

Kristýna Business - Confirmed reviews ALL

It was an "OK" stay. There are certain limits to the cleanliness standards.

Vážená paní D., děkujeme Vám za zanechání komentáře ohledně Vašeho pobytu. Těší nás, že jste zůstala převážně spokojená a pozitivně ohodnotila proces check-in a náš tým. Je nám však velice líto, že došlo k nedorozumění a pokoj nebyl dostatečně uklizený. Dovolte mi Vás ujistit, že denně usilujeme o poskytování co nejlepších služeb a o zajištění kvalitně uklizených pokojů dle všech standardů. Váš komentář bude předán dál, ujistíme se, aby k tomu již nedocházelo. Děkujeme Vám ještě jednou za komentář a doufáme, že Váš další pobyt bude lepší než předchozí! S přáním krásného dne Valerie, recepce

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Other web-users rate our hotel

  • 256 reviews 8.9/10 Location
  • 387 reviews 7/10 Room
  • 398 reviews 9.4/10 Service
  • 15 reviews 5.7/10 WiFi
  • 308 reviews 8.9/10 Breakfast
  • 215 reviews 8.2/10 Cleanliness
  • 35 reviews 8.9/10 Amenities

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All our hotels in Plzen

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.