Mercure Palanga Vanagupe Resort 5 stars

Dear Donata, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our facilities, room, and spa contributed to a relaxing and comfortable visit. We also appreciate your honest feedback regarding the restaurant. Your comments are very important to us, and we will certainly share them with our culinary team as we continuously strive to improve and meet the high expectations of our guests. It was a pleasure to have you as our guest, and we truly hope to welcome you back to Palanga for an even better experience in the future. With best wishes Hotel team

Dear Miroslav, Thank you very much for your wonderful review and high rating! We are delighted to hear that you enjoyed our spa, breakfast, and found the room comfortable for your whole family. It’s great to know that the price–quality balance met your expectations. We truly appreciate your feedback and hope to welcome you and your family back again for another relaxing stay! Sincerely Hotel team

Dear Ieva, Thank you for sharing your feedback and for being a long-term guest of our hotel. We truly value your loyalty and appreciate you taking the time to express your observations. We would like to inform you that the hotel has recently joined an international hotel chain, and as a result, we are required to follow unified international standards. In line with these standards and our sustainability policy, minibar service and additional bathroom amenities are now provided upon guest request. This approach allows us to reduce unnecessary waste and conserve resources while still ensuring guest comfort whenever such services are needed. Regarding the technical aspects in the room, such as shower water pressure, we regret any inconvenience caused. We are sorry to hear that the New Year’s Eve celebration did not meet your expectations. While many guests appreciated the more intimate and cozy format of the event, we understand that preferences may differ, especially when compared to previous years’ larger-scale celebrations. We are delighted to hear that the SPA continues to meet your expectations and remains a highlight of your stay. Your honest feedback is important to us as it helps us balance evolving standards with the experience our returning guests value most. We sincerely hope to have the opportunity to welcome you back and provide you with an experience that meets both our standards and your expectations. With best wishes Hotel team

Dear Loreta, Thank you very much for your detailed review and for the high rating of your stay. We are pleased to hear that you had a great overall experience, felt comfortable staying with your child, and appreciated the friendliness and professionalism of our team. Regarding the notice displayed at the entrance to the breakfast area, we understand that it may feel unusual or unpleasant. However, this notice is necessary due to repeated cases of food being taken out in large quantities, which impacts service availability and overall guest experience. The message is intended as a preventive measure and not as an assumption about individual guests’ intentions. We appreciate your understanding and your constructive feedback, which helps us maintain a fair and comfortable environment for all our guests. We hope to welcome you back again in the future and provide you with another enjoyable stay. With best wishes Hotel team

Dear Kristina, Thank you very much for your wonderful review! We’re delighted to hear that you had a great time celebrating New Year with us and that your stay felt warm and homely. We’re glad you enjoyed the comfort of the beds, the snowy view, and the friendliness of our staff. We truly hope to welcome you back again! Sincerely Hotel team