Dear Andrejau, Thank you for your kind feedback. We are glad you enjoyed the tasty food, clean room, and breakfast. We also appreciate you bringing the issue with the toilet door handle to our attention. We will make sure it is checked and replaced. We hope to welcome you again soon! Sincerely Hotel team

Mrs. Rūta, Thank you for taking the time to share your feedback and for your 7/10 rating. We are sorry to hear that you felt the price did not fully match the quality and that the interior was not to your taste. At the same time, we would like to note that comfort and convenience are among the strengths of our hotel, frequently appreciated by many of our guests. We truly value your comments and will continue working to improve the guest experience. With best wishes Hotel team

Dear Mažvydai, Thank you very much for your wonderful 90/100 rating and kind feedback! We’re delighted to hear that everything went smoothly during your stay. We also appreciate your suggestion regarding fried eggs at breakfast and will certainly take it into consideration. We hope to welcome you back again soon! Sincerely Hotel team

Dear Anna, Thank you very much for your wonderful 90/100 rating and for being with us for more than 10 years! It is truly special to know that you have chosen Vanagupe for so many occasions — with your children, as a couple, and with your family. We are delighted that you enjoyed the new atmosphere while still finding the experience as good as before. Your long-standing trust means a lot to us! We wish you all the best and see you next time! Always Your hotel team

Mr. Alexis, Thank you for taking the time to share such detailed feedback, and we are pleased to hear that you found our staff very friendly and helpful. As our hotel is located next to the forest, it is quite natural for various flying insects, including mosquitoes, to occasionally enter the rooms, especially when windows are opened during warm weather. We understand, however, that this can be unpleasant. Your booked room was spacious, and with the high outdoor temperatures, a room temperature of around 25°C is considered within the normal range. We sincerely apologize for the music in the pool area. As we use Spotify, an occasional song with inappropriate lyrics may unfortunately be played, and we will pay closer attention to this. We appreciate your honest comments and hope that in the future you will choose hotels that are better suited to your expectations and preferences. With best wishes Hotel team

Thank you for taking the time to share your detailed feedback and for your 7/10 rating. We are glad to hear that you had a good overall experience and enjoyed our fantastic location, beach proximity, and spa facilities. We are truly sorry to hear about the interactions with some members of our staff. Our team normally makes every effort to be welcoming, attentive, and friendly to our guests, so we regret that this was not your experience. We will certainly share your comments with the relevant teams. We are pleased that, despite these issues, you still had a great stay, and we sincerely appreciate your feedback. With best wishes Hotel team

Dear Janina, Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed our peaceful location, renovated rooms, delicious breakfasts with a wide variety of choices, and our spa facilities, especially the adults-only area. It's also great to know that you found the spa relaxing and never had trouble finding available loungers. We also appreciate your comments regarding the distance from the city centre and the firmness of the mattress. Guest feedback is invaluable to us, and we will take your remarks into consideration as we continue to improve our guests' experience. We hope to have the pleasure of welcoming you back again in the future! Sincerely Hotel team

Mr. Gediminas, Thank you for taking the time to share your feedback. We are sorry to hear that your recent stay did not meet your expectations. We would like to clarify that our mattresses and bedding fully comply with Accor brand standards and are selected to provide the level of comfort expected across our hotels. Regarding our SPA facilities, one of our saunas has recently been completely renovated, and the hydrotherapy pool has been fully retiled. While the building itself is not new, we are committed to its continuous upkeep and improvement. Our team works every day to maintain the facilities and carry out ongoing renovations to ensure our guests enjoy a pleasant and relaxing experience. We also continuously invest in the training and development of our team. During the summer season, we welcome a number of young employees who are taking their first steps in the hospitality industry and gaining valuable experience. We appreciate your comments, as they help us identify areas where we can continue to improve. We hope to have the opportunity to welcome you again and provide you with a more enjoyable stay. Sincerely Hotel team

Dear Jurijs, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your room, our spa facilities, and the breakfast. It is always rewarding to know that our guests had a pleasant stay. We also appreciate your feedback regarding the parking area. We are sorry that the condition of the pavement caused some inconvenience and will take your comments into consideration as we continue to improve our facilities. We hope to have the pleasure of welcoming you back again soon. Kind regards, The Hotel Team

Dear Gintare, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated our convenient location, peaceful atmosphere, cleanliness, and the facilities we offer, including the children’s playground, spa, and gym. We appreciate your suggestions regarding the breakfast selection for children. Your comments about adding more child-friendly options such as crepes, waffles, and syrniki have been noted and will be shared with our breakfast team for consideration. We are also sorry to hear about the inconvenience regarding the glasses in your room. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an even better stay in the future. Kind regards, The Hotel Team

Dear Aleksandr, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable and peaceful atmosphere, spa facilities, and the friendly service provided by our team. We appreciate your comments regarding the spa, swimming pool, and pool bar opening hours. Please note that our operating hours are carefully arranged based on the needs and preferences of the majority of our guests, while also taking into consideration the overall guest experience and service organisation. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for another relaxing stay. Kind regards, The Hotel Team

Dear Evelina, Thank you for taking the time to share your detailed feedback and for choosing to stay with us again. We are pleased to hear that you enjoyed our outdoor swimming pool, breakfast selection, and the cleanliness of your room. It is always encouraging to know that returning guests continue to appreciate the experience we aim to provide. At the same time, we sincerely appreciate your comments regarding the condition of some room items. We apologise that the damaged bathroom faucet, broken bin, and worn bathrobe affected your overall impression. Your feedback has been shared with our maintenance and housekeeping teams so that these points can be addressed and improvements can be made. We fully agree that attention to small details plays an important role in creating a comfortable and pleasant stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide an even better experience. Kind regards, The Hotel Team

Dear Guest, Thank you for taking the time to share your feedback with us. Regarding the outdoor pool, we would like to clarify that our indoor pool and spa complex is open daily from 9:00 AM to 9:00 PM, while the outdoor pool operates from 10:00 AM to 8:00 PM. As the outdoor pool closes one hour earlier than the indoor facilities, it had already reached its scheduled closing time when you visited. We are sorry to hear that your experience in our restaurant did not meet your expectations. Our team always strives to treat every guest with courtesy and respect. At the same time, we also respect our employees and understand that, given the current geopolitical situation and the historical context in our region, some of them may not feel comfortable communicating in Russian. While our waitress understood your colleague's request and was able to provide service, she chose to communicate in another language she felt comfortable using. This was not intended to offend or disrespect anyone. We sincerely regret that this situation left you with a negative impression. We continuously encourage our team to communicate with guests in a professional, respectful, and welcoming manner, and your feedback will be shared internally as part of our ongoing service improvement efforts. Thank you once again for your comments, and we hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable experience. Kind regards, Mercure Palanga Vanagupe Resort

Dear Roman, Thank you for your wonderful review! We truly appreciate you taking the time to share your experience. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit. With best wishes Hotel team

Dear Justai, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your comfortable stay, our clean SPA area, outdoor pool, spacious parking, and the quality of our food. We truly appreciate your kind words about our team. We will be happy to share your compliments with them. Your recognition means a lot to us. We look forward to welcoming you back again soon! Sincerely Hotel team

Dear Daiva, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your room, the indoor and outdoor pools, the gym, and our breakfast. It is a pleasure to know that your stay was absolutely amazing. We truly appreciate your kind words and look forward to welcoming you back again soon! Sincerely With best wishes Hotel team

Dear Neringa, Thank you for your review and for choosing to stay with us. We’re glad to hear that you enjoyed our hotel and spa, found your stay comfortable, and liked the breakfast. We also appreciate your rating and are always looking for ways to improve. If there was anything that could have made your experience even better, we would be grateful to hear your feedback. We hope to welcome you back again in the future. Sincerely Hotel team

Dear Ingrida, Thank you for your kind review! We’re delighted to hear that you had a very good and relaxing stay with us. It’s wonderful to know you appreciated our peaceful atmosphere, attentive staff, and interior. We also value your feedback about the hotel and are continuously working on improvements. We hope to welcome you back to Palanga for another enjoyable stay! Sincerely Hotel team