Mercure Klaipeda City 4 stars

Good hotel, in the city center. Goid location. Not bad rooms (a bit old looking). Average breakfast. No coffee machine in the room (it's very important for me).

This was a very pleasant stay. The rooms are modern and very tidy, very happy with the facilities. The staff were very pleasant and helpful, including those in the attached restaurant (City Port), who were equally attentive. The food was very good there. The hotel location is a nine-minute walk from the centre of town (the river), so conveniently situated. The communal areas (e.g., the lobby) may look slightly more dated than the rooms to some, but I didn't mind that. I would return here, it was a very good two-night stay, and they let guests leave luggage during their final day if they are on an evening flight.

Not the usual type of property, but with interesting decor and rooms, and a homely breakfast / restaurant space split into several areas. Good breakfast selection, topped-up properly. Friendly and welcoming staff.

I returned to this hotel expecting the same high standards I experienced a year ago (welcome letters, fruit plates, etc.), but the experience has really taken a dive. The Room Discrepancy: I specifically booked a room with a balcony, but the room I was given didn't have one. Instead, I got a bathroom with drainage issues; the sink was partially choked and the bathtub partition leaked so badly that I ended up with a pond on the floor after every shower. The TV Issues: The highlight of the stay was the television, which had developed a mind of its own. It would turn itself back on every single time I switched it off. I lived with this electronic ghost for two days before I finally hit my limit. The Service: When I finally requested a room change, I met two very different types of service. Guoda was a total star—empathetic, helpful, and clearly doing her best. Her colleague, however, offered a solution that was truly uncalled for. When I explained the TV was malfunctioning, she looked at me and said: “But you can just take out the power plug and it’s not a problem.” I consider myself a reasonable guest, but being told to crawl around furniture to manually unplug a faulty appliance is not the "service" I paid for. The Verdict: The second room was much better, but I spent a large portion of my trip in a room I didn't book, dealing with maintenance issues and dismissive staff. It’s a shame, as the quality has clearly slipped since my last visit.

Comfortable place with good staff from the reception and breakfast crew.