Grand Mercure Bangkok Atrium

Customer review rating (ALL Rating) 4.3/5 1,923 reviews

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Grand Mercure Bangkok Atrium - Image 1
Grand Mercure Bangkok Atrium - Image 2
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Grand Mercure Bangkok Atrium - Image 4
1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 BANGKOK, Thailand

Description

Hotel extras

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.74704, 100.57019

Telephone
Fax +66 2 718 2011

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,923 reviews

TripAdvisor Rating  4.3/5  3,534 reviews

Certificate of excellence 2024

Our favourite BKK hotel and we have been to a few

Customer review rating 4.5/5

Pauline Couples - Confirmed reviews ALL

We have stayed often at Atrium due to value for money, hotel is efficiently maintained, welcoming personnel and generous with food portions. We are upgraded to use the Lounge due to Diamond Status, and their extra efforts are well noted. There are no balconies but the air is cleaner than outside welcomed by my respiratory issues. Hotel is not in the middle of thing's so quiet and great views of Bangkok, but still central to major shopping areas via a 30 min walk or taxi. Swimming pool small, Gymnasium huge and the inhouse restaurant is excellent. If there is any room for improvement staff could from training on accor functions .. heartist philosophy, accounting, eg how points work and upgrade entitlements. I say this because the hotel no longer has its 5 Star rating, which is totally unfair! But I see customer ratings are spammed full of complaints about hotels attitude and payment procedures ... maybe a self importance toxic element of subtle customer bashing has crept in somewhere? Anyway love the diversity and culture of hotel and we have Atrium 5 Star in the heart ♡

Dear Ms. Pauline Thank you so much for sharing your thoughtful and detailed feedback. We are genuinely grateful for your continued trust in our hotel, and we’re thrilled to know that you appreciate the value for money, well-maintained facilities, and the friendly service provided by our team. Your loyalty means the world to us. We are particularly pleased that you enjoy the peaceful atmosphere and stunning views of Bangkok, along with the convenient location near shopping areas. It’s also fantastic to hear that our swimming pool, gym, and in-house restaurants enhanced your stay. We truly appreciate your comments regarding the hotel’s rating, and we take them to heart. Rest assured, we are committed to providing the highest level of service, and your feedback motivates us to continue improving every day. Thank you once again for your kind words and for being such a valued guest. We look forward to welcoming you back for many more enjoyable stays. Warmest regards, Patcharaporn Crutmuang Guest Experience Manager

Worst service , don’t book this property ever again

Customer review rating 0.5/5

Abhishek G. Families - Confirmed reviews ALL

Your operator doesn’t respond properly . I’m living in room 544 . I called 3 times for creamer and sugar , they come after 35 minutes . And my room air conditioning is water dipping and i called operator around 10:30 pm to send somebody to check . They don’t even send a person and forget it . It’s a safety issue I’m living in a room with my wife and 2 kids . You guys don’t have a manners how to deal with customer. Frustrated customer

Executive Club Lounge – A Hidden Gem

Customer review rating 5.0/5

Chettapol Friends - Confirmed reviews ALL

The Executive Club Lounge is truly a hidden gem, offering a spacious and inviting atmosphere with excellent service. The lounge experience is a highlight, providing a great space to relax and unwind. While the room décor may feel a bit dated, the overall stay was enjoyable, thanks to the outstanding lounge amenities and hospitality.

Dear Khun Chettapol, Thank you so much for your thoughtful feedback. We are truly delighted to hear that you had a wonderful experience in our Executive Club Lounge. It’s great to know that the atmosphere and service were highlights of your stay. We always aim to create a space where guests can relax and unwind, and it’s rewarding to hear that we succeeded in that. We also appreciate your comments regarding the room décor, and we are actively working on updates to enhance all aspects of the guest experience. Your kind words about our team and the hospitality you received mean a great deal to us. Thank you for being a loyal member of the ALL – Accor Live Limitless program. We can’t wait to welcome you back for another exceptional stay. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Old-ishroom in need of renovations and remodelling with Air conditioning system overhaul

TripAdvisor rating 4.0/5

LukeYang888 Friends getaway - TripAdvisor review

I stayed in early March for 3 days with a friend visiting from Europe.. This is a hotel that I've stayed at since the days it was flagged under the AVANI ATRIUM Hotel banner back circa 2014.. it's now been re-flagged under GRAND MERCURE name.. I had also stayed at this hotel a years ago, I found the hotel soft product lacking any hospitality standards one would expect from a Mercure let alone a GRAND MERCURE... at the time, I was resigned to not come back given the many other better choices around Bangkok.. Back then I especially noted that even for ALL DIAMOND status members room something about the hotel (along with its imperfections) were zealously and begrudgingly stingy with their room upgrades and late checkouts and unfriendly front desk staff grate on me to the point that It was simpler to just bring my business elsewhere where it was better appreciated and where loyalty and status was rewarded. Then Something changed in mid 2024 when Khun Melisa who was a manager at another Accor hotel in Bangkok where I was a regular guest informed me that she was leaving said hotel (which I won't name here) to be at , I decided then to give Grand Mercure another try. Due to some older rooms which have less than acceptable shower and air conditioner on the 22nd floor, Kudos to Khun Melisa and the hotel staff were proactively trying to resolve these inadequacies by changing my room multiple times: a bit of a hassle. In the case of the latter, I would say the air conditioning system barely cool the rooms 2216 and 2217 sufficiently even when Bangkok whether was still not particularly hot (daytime peak temperature was at 32 degrees C from March 3rd thru 6th). I suspect that as Bangkok enters the peak of hot season from late March thru July that all of the 3 replacement rooms I tried would be woefully inadequate. PLEASE do something about your ageing air conditioning system! Also with erratic shower temperature control! Time to replace the water heating and thermostat systems!! On to the positive aspects of my stay: The hotel staff and the EXECUTIVE LOUNGE are bright spots that delivered the more notable positive experiences of my (our) stay. The service was ON POINT. These 2 factors would be the key reasons I would consider coming back to stay in future. All Executive Lounge staff were excellent but I Only managed to take note of some names on the final day of my recent stay, They were: Khun Priayo, Nanny, Glinda, Khowtung, Aeng-aeay, Pang, Ize and others

Excellent

TripAdvisor rating 5.0/5

Mala S TripAdvisor review

I was staying at the Grand Mercure Bangkok Atrium..I went to have breakfast at Public Restaurant..It was very beautiful and they have international food. I met Jang at the restaurant and asked her to take a picture of me..She was so willing and kind..I found her to be very helpful and has a wonderful personality. She is always smiling and ready to help...I am looking forward to another stay at the Grand Mercure So I can meet Jang and her colleagues

Dear Value Guest 684 Malas, Thank you so much for sharing your kind feedback. We are absolutely delighted to hear that you enjoyed your breakfast at Public Restaurant and that Ms. Jang made such a positive impact on your experience. It truly warms our hearts to know that Jang’s willingness to help, her kind nature, and her infectious smile made your time with us even more special. We are proud to have her on our team, and she will be thrilled to hear how much you appreciated her service. Jang consistently goes above and beyond to ensure our guests feel cared for, and your recognition of her wonderful personality means a great deal to us. We are so grateful for your thoughtful comments and are excited to hear that you’re looking forward to returning to the Grand Mercure Bangkok Atrium. We will make sure to continue providing the same level of service that made your stay memorable, and we look forward to welcoming you back soon to enjoy another great experience with Jang and the rest of our dedicated team. Thank you once again for your generous feedback. We can’t wait to have the pleasure of hosting you again. Warm regards, Patcharaporn Crutmuang Guest Experience Manager

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Other web-users rate our hotel

  • 968 reviews 7.3/10 Location
  • 1,706 reviews 7.5/10 Room
  • 1,921 reviews 8.2/10 Service
  • 22 reviews 9.2/10 WiFi
  • 697 reviews 7.9/10 Breakfast
  • 622 reviews 6.9/10 Cleanliness
  • 153 reviews 9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.