Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 1,123 reviews

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1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 BANGKOK, Thailand

Description

Hotel extras

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.74704, 100.57019

Telephone
Fax +66 2 718 2011

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,123 reviews

TripAdvisor Rating  4.5/5  3,448 reviews

Certificate of excellence 2024

ส่วนตัวคิดว่า Mindset จากผู้บริหารหรือทีมโรงแรมเกี่ยวกับการบริการดีมาก เพราะส่งออกมาทางพนักงานทุกภาคส่วนของที่นี่เลย

TripAdvisor rating 5.0/5

tle_thiti TripAdvisor review

โรงแรมติดถนนใหญ่เพชรบุรี แต่อาจจะไกลจาd MRT หน่อยแต่พอเดินได้ ส่วนตัวคิดว่า Mindset จากผู้บริหารหรือทีมโรงแรมเกี่ยวกับการบริการดีมาก เพราะส่งออกมาทางพนักงานทุกภาคส่วนของที่นี่เลย ทุกคนยิ้มแย้มพร้อมบริการสุดๆ check-In เช็คอินที่ชั้น 23 ไม่เก็บเงินมัดจำ ถามแล้วบอกเซ็นเข้าห้องได้เลย พอถึงเวลาห้องอาหารบอกไม่ได้ ต้องเสียเวลาพนักงานถามกันอีก กระเป๋าไม่มาตามกันอยู่หลายรอบ Platinum lounge 06.00-23.00 welcome > ขนมไทย1กระเช้าเล็กๆ welocome drink > แลกได้ที่ Pool กับ Lobby ไม่มี cocktail all day refreshment > 10.30-17.30 ขนม เค้กนิดหน่อย evening cocktail > อาหารรสชาติดี และ เติมตลอด อันนี้ขอชื่นชม breakfast > ไม่มีอะไรพิเศษ แนะนำทานห้องอาหาร Public loungeน้อยแทบไม่มีอะไรทาน accor plus > ส่วนสดได้ปกติ ที่ PoolBar กับ Public ส่วนตัวอาหารที่นี่รสชาติดี ทั้ง ไทย และ อินเตอร์ อยากเสนอเพิ่มเติม evening cocktail ว่าวันที่คนเข้าพักเยอะ พนักงานไม่จำเป็นต้องบริการเองทั้งหมด โดยเฉพาะเครื่องดื่มแอลกอฮอล์ เข้าใจว่าอยากให้ลูกค้าประทับใจ แต่ถ้าเครื่องดื่มกว่าจะรับเดอร์-เสิร์ฟ 20-30นาที อันนี้คือลูกค้านั่นเองละที่จะไม่ประทับใจและพนักงานก็ต้องรับหน้าไป เครื่องดื่มบางอย่างเช่น เบียร์ ไวน์ softdrink สามารถให้ลูกค้าหยิบหรือรินเองได้ ตั้ง station เสริมเฉพาะวัน แล้วพนักงานจะเดินรินบริการเพิ่มก็ยังโอเคกว่า แต่อันนี้พนักงานก็ยืนชง Cocktail จัดแจงทุกอย่าง ตรงตู้เก็บเครื่องดื่ม เบียร์ Soft drink มันดูไม่สะดวก จะเอาเครื่องดื่ม ต้องรอพนักงานก้มลงไปหยิบ เพิ่มงานให้พนักงานโดยไม่จำเป็น

Exceptional Service at Grand Mercure Bangkok Atrium

TripAdvisor rating 5.0/5

govndjoshi TripAdvisor review

Every visit to the Grand Mercure Bangkok Atrium continues to impress me! The team truly puts their heart into delivering outstanding service, making each stay memorable. A big thank to the fantastic and talented team led by the General Manager Khun Jon Warmington for creating such a warm and welcoming atmosphere. The location of the hotel is perfect, with easy access to everywhere, including a short walk to the MRT. The on-site restaurants and bars are wonderful, offering a great dining experience. Benihana always rocks and cleaning of the hotel is on top notch! Highly recommended!

My first visit to Bangkok.

TripAdvisor rating 4.0/5

Tone H TripAdvisor review

This was my very first visit to Bangkok, but my wife has visited the city numerous times. We were in Bangkok as our daughter was competing with her school in a competition and she was staying in their sister hotel Pullman. We had booked a room for 7 nights. Check-in was smooth and went to our room. The room was large and on the 18th floor. huge bed and pillows and all the switches were bedside including the a/c controls. The rooms maybe considered a little dated, but everything worked and was comfortable. They had some welcome candies in our room for our enjoyment. The hotel is trying to be very sustainable and very little plastic in use. Even the room keys were wooden. (A first for me.) Breakfast was good and lots of varieties, There was Chinese, Korean, Indian, Western etc. But for some reason no Thai food offered. I have a feeling this is a deliberate choice. Maybe it had to do with the many airline crew staying there. But anyway, I was ok with it and should say I was hooked on Indian masala tea for 7 days. I only remember miss Mook and miss Nook in the breakfast room. That's my mistake. All of them were excellent and service impeccable. Housekeeping was also excellent. Not once did we need to ask for anything. They made sure the room was serviced properly. 2 days before check out we got a note saying they were trying to deliver something to our roman we should contact them for delivery. I forgot about it but on the last evening when we returned, there was a metal plank with 3 chocolate elephants on it. (white milk and dark chocolates). It was so pretty, we brought it home and still have it in our fridge. The last morning the part of the lights went out In the room. We called the front desk and someone from maintenance was there within minutes to fix it. It was a keycard error. Of course this things happen in a busy hotel. We had a nice stay in Grand Mercure Atrium, and I really enjoyed my first trip to Bangkok. Thank you to all of you for making our stay great. I am happy to have experienced Thai hospitality. Kob kun khrap.

Great service from all staff

Customer review rating 5.0/5

Sine Families - Confirmed reviews ALL

Great service from all staff starting from the reservation, lounge, restaurant and the housekeeper. The bathtub in our room is quite old as it needed to renovate but all the service is superb.

Dear Sine, Thank you for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the exceptional service provided by our team, from the moment of your reservation to the warm hospitality in our lounge, restaurant, and by our housekeeping staff. We apologize for any inconvenience caused by the condition of the bathtub in your room. Please rest assured that we take your comments seriously and will prioritize this in our upcoming renovations to ensure a more comfortable and enjoyable experience for all our guests. We valued your membership, and we truly appreciate your kind words and look forward to welcoming you back for an even better stay in the future. Warm regards, Patcharaporn Crutmunag Guest Experience Manager

Quit Location But Handy To Everything

Customer review rating 5.0/5

Greg R. Couples - Confirmed reviews ALL

This was our first experience away from Sukumvit and we loved it Great hotel, well appointed interior, excellent staff and fabulous food Happy hour is a must visit and order the spring rolls as your snack of choice - you’ll thank me later We would definitely stay again

Dear Greg R. Thank you for sharing your experience with us. We are truly pleased to learn that your first stay was enjoyable and that you appreciated our hotel’s ambiance, service, and dining options. It is always a pleasure to know that our efforts have made a positive impact on our guests’ experiences. We are especially glad that you enjoyed our happy hour and the spring rolls – they are indeed a favourite among our guests. Your membership is truly value, and your feedback means a great encouragement to us, and we hope to have the opportunity to welcome you back for another memorable stay in the future. Warm regards, Patcharaporn Crutmuang Guest Experience manager Grand Mercure Bangkok Atrium

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Other web-users rate our hotel

  • 873 reviews 7.2/10 Location
  • 1,413 reviews 7/10 Room
  • 1,536 reviews 8.2/10 Service
  • 28 reviews 8.5/10 WiFi
  • 639 reviews 7.6/10 Breakfast
  • 582 reviews 4.5/10 Vibe
  • 500 reviews 6.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.