Mercure Chandigarh Tribune Chowk 4 stars

Customer review rating (ALL Rating) 4.2/5 201 reviews

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Plot No 51, Industrial Area Phase 2, Near Tribune Chowk, 160002 CHANDIGARH, India

Description

Hotel extras

  • Located in the heart of the city at Tribune chowk and at a short drive from the airport

  • Located just 1.8 kms from Chandigarh's biggestmall The Elante Mall

  • Varied dining options with a bar and multi-cuisine restaurant

  • Ideal for leisure stays, corporate stays, weddings and conferences

  • Ideal venues for weddings, conferences and exhibitions

Our accommodation(s)

Hotel location

Mercure Chandigarh Tribune Chowk

Plot No 51, Industrial Area Phase 2, Near Tribune Chowk
160002 CHANDIGARH
India

GPS:30.7008, 76.78826

Telephone
Fax +91 172 418 4180

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Dear Coco

Non contractual photo

Experience exceptional culinary delights that blend Indian and European flavors in the chic ambience of Dear Coco, a Multi Cuisine Restaurant at Mercure. Enjoy a casual dining atmosphere with comfortable indoor seating options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  201 reviews

Customer review rating 5.0/5

Pardeep K. Business - Confirmed reviews ALL

The Service provided by your Staff is extremely superb. I really appreciate this thing.

Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We appreciate you taking the time to share your experience. We look forward to welcoming you back soon for another visit! Best regards, Mercure Chandigarh Tribune Chowk

Customer review rating 5.0/5

Paviter J. Business - Confirmed reviews ALL

The hotel ambience was great, and the staff were friendly and very accommodating.

Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We appreciate you taking the time to share your experience. We look forward to welcoming you back soon for another visit! Best regards, Mercure Chandigarh Tribune Chowk

Customer review rating 0.5/5

Pooja S. Business - Confirmed reviews ALL

They do not provide air conditioning They say there is central air conditioning and the temperature control in your room is not in your hand I have woken up both nights in sweat because the room feels like a furnace and all they say is the ac is on !!!!! Worst experience ever The outside temperature feels Better than the room temperature I wish o could give negative stars but the option is not available Also they open the rooms when you are not present without your permission And for that their reply was that they rang the bell three times and since no response was there the opened the room. What if I had been sleeping or in the washroom How can you invade the guests privacy like that Infrastructure is good but Not recommended at all

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about the difficulties you experienced during your stay, especially with the air condition . This is certainly not the level of care or communication we strive to provide. We sincerely regret that your room was opened without your information, Trust us we have followed our SOPs before entering your room, it was opened to keep amenities in your room. Your concerns about unmet expectations have been noted with utmost seriousness. Please accept our sincere apologies for the inconvenience and distress caused. Rest assured, your feedback has been shared with our management team for immediate review and corrective action to ensure clearer communication and better service consistency going forward. We truly value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Warm regards, Mercure Chandigarh Tribune Chowk

Customer review rating 0.5/5

Sheena S. Couples - Confirmed reviews ALL

I recently stayed at Mercure Hotel and had a very disappointing experience regarding a basic membership benefit. As an Accor Live Limitless (ALL) Gold member, I am entitled to a welcome drink. Upon checking in, I asked about redeeming this benefit and was directed to the bar on the second floor. I had redeemed the same welcome drink at this exact bar during a previous visit in December, so I followed the instructions and went there. However, when I asked the staff to redeem my voucher, I was abruptly told that this bar was “not part of the hotel.” This was extremely confusing because there is no signage, no information, and no briefing from the hotel indicating that the bar is not eligible for voucher redemption. Naturally, I tried to politely explain that I had redeemed the same voucher at the same bar during my last visit. Unfortunately, the situation became worse due to the behaviour of the manager, Vivek. Instead of helping resolve the confusion, he was rude, dismissive, and unnecessarily confrontational. My wife and I were treated as if we were trying to misuse the benefit, which was quite disrespectful considering we were simply following the instructions given by the hotel staff. What was most disappointing was his complete unwillingness to even approach the reception or clarify the situation, despite our polite request. As loyal Accor guests, we expect a certain level of professionalism and courtesy, but this interaction fell far below that standard. This entire incident could have been avoided with clear communication and basic courtesy. I hope the hotel management reviews this matter seriously and ensures that staff are better trained in both guest service and proper handling of membership benefits.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about the difficulties you experienced during your stay, especially while availing the welcome drink voucher. This is certainly not the level of care or communication we strive to provide. We sincerely regret the confusion regarding the information not provided to you over the counter with regards to Welcome drink voucher availing outlet. Your concerns about unclear communication and unmet expectations have been noted with utmost seriousness. Please accept our sincere apologies for the inconvenience and distress caused. Rest assured, your feedback has been shared with our management team for immediate review and corrective action to ensure clearer communication and better service consistency going forward. We truly value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Warm regards, Mercure Chandigarh Tribune Chowk

Customer review rating 5.0/5

Rishi S. Families - Confirmed reviews ALL

Two standout people: suraj from frontdesk and simranjot from restaurant.

Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We appreciate you taking the time to share your experience. We look forward to welcoming you back soon for another visit! Best regards, Mercure Chandigarh Tribune Chowk

Other web-users rate our hotel

  • 180 reviews 9.1/10 Location
  • 494 reviews 8/10 Room
  • 1,291 reviews 9.1/10 Service
  • 9 reviews 8.9/10 WiFi
  • 485 reviews 8.8/10 Food
  • 256 reviews 8.1/10 Cleanliness
  • 253 reviews 9.1/10 Breakfast
  • 219 reviews 9.9/10 Vibe

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