Mövenpick Resort and Spa Fruske Terme 4 stars

Dear, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet your expectations, especially since you have enjoyed staying with us in the past. Our resort welcomes both hotel guests and visitors who wish to enjoy our spa and pool facilities for the day. We believe everyone should feel welcome, while at the same time making every effort to ensure that our hotel guests have a comfortable and enjoyable experience, including providing enough sunbeds and relaxing spaces throughout the resort. We are sorry that you visited during a period of higher occupancy and that the atmosphere did not match the peaceful getaway you were hoping for. We understand that this can feel very different from previous visits. Your comments regarding the service have been noted and will be shared with our team, as providing warm and attentive hospitality remains one of our highest priorities. We also regret that the interaction you witnessed left a negative impression, as respectful communication with every guest is something we expect from all members of our team. We appreciate your feedback and hope that you will give us another opportunity to welcome you back and provide you with a much more relaxing experience. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that our staff made a positive impression and that you found the accommodation clean and well-equipped. It brings us joy to know you enjoyed the pool and the dining experience. We look forward to welcoming you back for another wonderful visit in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for taking the time to share your feedback. We are sorry that some aspects of your stay did not meet your expectations. We would like to clarify that the bowling alley and billiards are located at our second property, Fruški Cvet, which is only 1 km away, approximately a 5 minute drive from our hotel. We are continually working to enrich our overall offer and provide our guests with additional entertainment options, and these facilities are part of that extended experience. Regarding the parking, our garage is located approximately 300 meters from the hotel. However, to make arrival and departure more convenient, guests are always welcome to stop and park directly in front of the hotel during check-in and check-out so that luggage can be unloaded and loaded more easily. We appreciate your comments, as they help us improve both our communication and the overall guest experience. We hope to have the opportunity to welcome you again in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mrs. K., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our lobby management welcoming. We are sorry to learn that your impression of our reception service did not meet your expectations, especially as our reception team is frequently praised by guests for their professionalism, friendliness, and efficiency. While we respect your experience, we regret that this was not the impression you received. We understand that the check-in and check-out process may sometimes take longer than expected. However, certain registration and verification procedures are required by law and must be completed to ensure compliance with applicable regulations. Our team always strives to carry out these procedures as efficiently as possible while maintaining a high standard of service. We appreciate your comments and hope to have the opportunity to provide you with a more positive experience in the future. Best wishes, Mövenpick Resort and Spa Fruske Terme

Dear Mrs. C., Thank you for your feedback. We would like to note that for the air conditioning system to operate properly, the balcony door must be fully closed. The temperature can then be adjusted using the wall control panel by lowering the desired temperature, and the system will function accordingly. If you experienced any difficulties operating the system or if there appeared to be an issue with the control panel, our staff would have been happy to assist. Our team is always available to help with any room related concerns and ensure our guests are as comfortable as possible during their stay. Thank you for bringing this to our attention, and we hope to welcome you again in the future. Kindest regards, Mövenpick Resort and Spa Fruske Terme.