Dear Mr Dejan, Thank you so much for your loyalty and kind words! We are truly happy to know that you have been choosing our hotel for your relaxation and wellness breaks since 2020. It means a lot to us to be your place to unwind, recharge, and enjoy a real reset. We look forward to welcoming you back many more times and making each stay just as special! Warm regards, Mövenpick Resort & Spa Fruske Terme

Dear Mrs. Anastasiia, Thank you for sharing your feedback. We are truly sorry to hear that this incident affected your overall experience and your decision not to extend your stay. We understand how uncomfortable and frustrating the situation must have been, and we agree that our guests should always be treated with understanding, respect, and a helpful attitude. We would also like to mention that during your stay, you had several opportunities to communicate with our manager, Aleksandra, who made every effort to assist you and ensure that your stay was as pleasant as possible. We are therefore especially sorry that, despite her efforts, you left our hotel with such disappointing memories. Please accept our sincere apologies for the unpleasant experience in our spa. We take your comments seriously and will review the situation with the relevant team to better understand what happened and ensure that our guests receive the care and assistance they deserve. We genuinely regret that your stay ended on such a negative note and hope that, in the future, we may have the opportunity to welcome you again and provide you with the relaxing and enjoyable experience you originally expected. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. S., Thank you for your positive feedback. We are delighted to know that you enjoyed your stay at Mövenpick Resort and Spa Fruske Terme. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind words regarding your recent stay at our hotel. It is a pleasure to hear that our welcoming staff and pleasant atmosphere contributed to your enjoyable experience. We look forward to welcoming you back in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. D., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed your overall experience. We appreciate your comments about the wellness bar and will take them into consideration as we strive to enhance our offerings. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for your kind words regarding your recent stay at our resort. We are thrilled to hear that you enjoyed our location, comfortable accommodations, and the exceptional service provided by our staff. Your feedback motivates us to continue delivering wonderful experiences. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mrs. D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our facilities suitable for relaxation and that our sauna offerings met your expectations. We look forward to welcoming you back for another comfortable stay. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. Denis, Thank you for being our loyal guest for more than four years and for choosing to stay with us two to three times a year. We truly appreciate your continued trust and loyalty. We are sincerely sorry to hear that, despite your frequent visits, you have not felt sufficiently recognized or appreciated as a returning guest. We understand that after so many stays, you naturally expect a more personal welcome and recognition of your loyalty. We would also like to highlight that you are a member of our Loyalty Program, through which our returning guests receive additional benefits and privileges according to their membership status. As you continue to stay with us, your loyalty and status will be recognized through the benefits and advantages available within the program. We will certainly share your comments with our management and Guest Relations team, as this is valuable feedback for us. We would very much like your future visits to feel more personal and special, and we hope to have the opportunity to demonstrate this during your next stay. Thank you once again for your loyalty and for bringing this to our attention. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. Evgeny, Thank you for sharing your feedback. We understand your point and appreciate the opportunity to clarify. When making a reservation, our guests have the possibility to choose the room category that best suits their preferences, with different room categories naturally having different rates. The availability and price of each category are displayed at the time of booking, allowing guests to make the choice that best fits their needs and preferences. We are sorry if there was any misunderstanding regarding the availability of higher category rooms during your stay. We will certainly take your feedback into consideration and continue working to ensure that our communication with guests is as clear and helpful as possible. Best regards, Mövenpick Resort and Spa Fruške Terme

Dear Mr. M., Thank you for your feedback. We regret that your experience was affected by noise levels and crowding, which detracted from your relaxation. We constantly strive to maintain a serene environment and appreciate your input as it helps us improve our guests' experience. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for taking the time to share your feedback. We are sorry to hear that our SPA facilities did not fully meet your expectations. We understand that comfort and functionality are important parts of the overall wellness experience. Regarding the relaxation room, we regret that you found the temperature too low. We also appreciate you bringing the issue with the infrared sauna to our attention. We will make sure that this is checked by our technical team. Thank you again for your honest feedback. We value your comments and hope to have the opportunity to provide you with a more satisfying wellness experience in the future. Best wishes, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our excellent location, the variety of amenities, and the friendliness of our team. We are especially glad that our colleagues were able to assist you with parking and make your arrival and stay more comfortable. We always do our best to accommodate our guests' individual needs whenever possible. Thank you once again for your kind words. It was a pleasure having you with us, and we hope to welcome you back to Mövenpick Resort & Spa Fruške Terme in the future. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our spa facilities. We are, however, sorry that the presence of insects affected your experience. As our resort is located in the natural surroundings of Fruška Gora, occasional insects are unfortunately part of the environment, particularly during certain periods of the year. Nevertheless, we understand that their presence in the room or on the terrace can be unpleasant, and we appreciate you bringing this to our attention. We also regret that our food did not meet your expectations. We continuously work on the quality and variety of our culinary offer, and your feedback will be shared with our Food & Beverage team. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear, Thank you for sharing your feedback. We are pleased to hear that you had a generally very good experience with us. Regarding transportation from the train station, our transfer prices are transparently communicated to guests in advance. Guests are, of course, also welcome to arrange transportation independently if they prefer a different or more economical option. As for information about our facilities, directions around the resort, dining options and operating hours, all of these details are readily available to our guests by scanning the QR code provided in the room. We have made this information easily accessible in one place so that guests can conveniently check it throughout their stay. We hope to have the pleasure of welcoming you again. Kind regards, Movenpick Resort & Spa Fruške Terme

Dear Marija D., Thank you for sharing your delightful experience at our resort. We are pleased to hear that you enjoyed your birthday celebration and appreciated the clean and well-equipped kid's playroom, as well as the careful attention to gluten-free options at breakfast. Our team strives to provide excellent service, and it is gratifying to know that their efforts contributed to your enjoyable stay. We are also glad that you found our pools warm and inviting. We look forward to welcoming you and your family back for another memorable weekend. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mrs. Irena, Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our location, comfortable rooms and thermal pools, and that you appreciated the kindness and assistance of our colleague upon arrival. Regarding the insects, our resort is located in the natural surroundings of Fruška Gora, which is an important part of the experience we offer. During certain periods of the year, particularly in warmer months, the presence of insects such as stink bugs is unfortunately difficult to avoid in a natural environment. Nevertheless, we appreciate your suggestion regarding insect screens and will certainly take it into consideration. Regarding the drinks ordered during dinner, we would like to clarify that it is the hotel's policy that food and beverages are not permitted to be taken out of the restaurant. This policy is clearly indicated within the restaurant and applies to all guests. We regret if this was not explained to you in a sufficiently clear or courteous manner by our team. We are also sorry to hear that you felt the overall level of service did not meet your expectations. Your feedback regarding the interaction with our restaurant team and the communication with reception is valuable, and we will share it internally with the relevant departments. Thank you once again for recognizing the positive aspects of your stay and for bringing these points to our attention. We hope to have the opportunity to welcome you again and provide an experience more in line with your expectations. Warm regards, Mövenpick Resort & Spa Fruške Terme

Dear Adrianus H., Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our services, pool, spa, and restaurant offerings. Your feedback regarding the shower fountain and air conditioning has been noted, and we appreciate your insights as they help us identify areas for enhancement. We strive to provide a comfortable stay for all our guests and will consider your comments for future improvements. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Sasha N., Thank you for your wonderful feedback regarding your recent stay at our resort. We are delighted to hear that you enjoyed our accommodations, breakfast, and the various activities available for families. We take great pride in providing exceptional service, especially to our loyal members, and it is gratifying to know that you felt valued during your visit. We look forward to welcoming you back in the future for another memorable experience. Goodbye and best regards, Mövenpick Resort and Spa Fruske Terme