Mövenpick Resort and Spa Fruske Terme 4 stars

Customer review rating (ALL Rating) 4.7/5 2,689 reviews

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Description

Hotel extras

  • 7 restaurants and bars with cocktail hours, live music and farm-to-table menus

  • 11 modern meeting and events spaces

  • All rooms include a private balcony

  • Extensive spa and wellness facilities, including pools, saunas and treatments

  • Free parking

Our accommodation(s)

Hotel location

Mövenpick Resort and Spa Fruske Terme

Staza Zdravlja 39
22408 VRDNIK
Serbia

GPS:45.1420055297, 19.7795815851

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,689 reviews

Customer review rating 5.0/5

Aleksandra B. Couples - Confirmed reviews ALL

exellent

Dear, Thank you for your positive feedback. We are thrilled to hear that you had a comfortable stay and enjoyed your experience at our resort. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Customer review rating 2.5/5

Aleksandar B. Couples - Confirmed reviews ALL

Room 325 room hygiene, moldy carpet in the shower cabin, wasp's nest on the terrace, espresso machine not working, TV not showing channels, only YT can.

Dear, We sincerely apologize for the inconveniences you experienced during your stay in room 325. We are truly sorry that the room condition and the issues with the equipment affected your experience. Our Front desk is available 24/7, and had we been informed during your stay, we would certainly have done our best to assist you immediately and, subject to availability, offer you a room change. Our technical team would also have been able to check and resolve the issues with the espresso machine and TV. Regarding the nest on the terrace, we would like to clarify that it was not a wasp nest, but a swallow nest. Swallows are a protected species, and their nests cannot legally be removed. We are truly sorry that these issues were not reported to us during your stay, as we would have had the opportunity to address them and make your stay more comfortable. Thank you for bringing these matters to our attention. We will certainly share your comments with the relevant departments. Kind regards, Mövenpick Resort & Spa Fruške Terme

Customer review rating 4.0/5

Philippos P. Families - Confirmed reviews ALL

Excellent experience at the hotel. Only 2 issues worth mentioning. Had booked 5 single beds instead we got 1 double, 2 singles and 1 sofa bed and the dinner was not as good as the rest of the experience. Crowded, food running out etc.

Dear, Thank you for sharing your feedback with us. We are very pleased to hear that you had an excellent overall experience at our resort. We sincerely apologize for the inconvenience regarding the bedding arrangement. We understand that this was not in line with what you had booked and expected, and we regret the disappointment this caused. We are also sorry that dinner did not meet the same standard as the rest of your stay. During periods of high occupancy, our restaurant can become particularly busy, which may result in queues and certain dishes temporarily running out. Nevertheless, we are continuously working on improving the organization and replenishment of the buffet to provide a smoother dining experience. Thank you for your honest feedback. We hope to welcome you back and provide an even better experience next time. Kind regards, Mövenpick Resort & Spa Fruške Terme

Customer review rating 4.5/5

Zorana N. Families - Confirmed reviews ALL

Everything was fine until I had an issue with the room key card, which couldn’t open my door of the room. With my granddaughter after all day at the swimming pool wasn’t good experience go back to reception with her to have it replaced. As I only stayed for one day, this is generally based on my limited experience. The swimming pools are clean and well maintained. However, I think the outdoor pool imidiatelly outside should have a lifeguard, at is quite deep and is full of children. The food was very good, and overall, apart from the issue with the key card, my experience is positive!

Dear, Thank you for your feedback and for sharing your positive impressions of our pools and food. We are sorry for the inconvenience caused by the key card issue. We completely understand how frustrating this must have been. Regarding the outdoor pool, we would like to clarify that our pools are supervised by professional lifeguards during operating hours. Nevertheless, we appreciate your observation and concern regarding children using the deeper areas of the pool. We are glad that, apart from the key card issue, you had a pleasant experience with us and hope to welcome you back again for a longer stay. Kind regards, Mövenpick Resort & Spa Fruške Terme

Customer review rating 4.0/5

Dejan P. Families - Confirmed reviews ALL

We enjoyed our stay in your hotel and it was our anniversary. Our son was with us so we had an amazing time outside with lots of activities in those pools.

Dear, Thank you for your kind words regarding your stay with us. We are delighted that you enjoyed your anniversary and had a wonderful time with your son exploring our activities and pools. Best regards, Mövenpick Resort and Spa Fruske Terme

Other web-users rate our hotel

  • 338 reviews 8.3/10 Location
  • 863 reviews 7.5/10 Room
  • 807 reviews 8.1/10 Service
  • 8 reviews 9.5/10 WiFi
  • 538 reviews 8.8/10 Wellness Area
  • 528 reviews 8.2/10 Pool
  • 414 reviews 7.8/10 Cleanliness
  • 298 reviews 6.5/10 Amenities

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