Dear Hen B., thank you for sharing your feedback with us. We are sorry that some aspects of your stay did not meet your expectations. Our hotel is located in a natural environment, which also means that spiders and their webs can occasionally be present around the outdoor facilities. Nevertheless, we appreciate your comments and will pay closer attention to this area. Thank you also for your observations regarding the opening hours and the entertainment programmes. József Máté Front Office Manager

Dear Udi A., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, József Máté Front Office Manager

Dear Shachar B., thank you for your valuable feedback. We are delighted to hear that you enjoyed our facilities, services and family-friendly offerings. We sincerely apologize for the inconveniences you experienced and will take your comments regarding the park, remote control, front desk contact, and air conditioning into consideration. We hope to welcome you and your family back again soon. József Máté Front Office Manager

Dear Iosif B., thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our facilities, pools, playgrounds, cleanliness, food selection and the friendliness of our team. Regarding our evening turndown service, we completely understand your concern. As part of this service, our colleagues need to enter the room to prepare it for a comfortable and relaxing night. If you would prefer not to be disturbed, we kindly recommend using the “Do Not Disturb” sign on your door, and our team will be happy to respect your privacy. We also appreciate your comments regarding the children-friendliness of the furniture and the variety of our lunch selection, and we will share these with the relevant departments. We hope to have the pleasure of welcoming you and your family back to our hotel soon. József Máté Front Office Manager

Dear Or Z., thank you for your feedback. We are pleased to hear that you enjoyed our location and that your children had a great time. Please note that some of our water attractions operate intermittently. We apologize for any inconvenience this may have caused. We look forward to welcome you back in the future! József Máté Front Office Manager

Dear Sharon W., thank you very much for your kind review! We are delighted to hear that you and your grandchildren enjoyed your stay, especially our pools and Family Park. As a family-friendly hotel, we naturally have a lively and cheerful atmosphere, particularly around our pools and children’s areas, which can sometimes mean a little more noise than in an adults-oriented hotel. We truly appreciate your understanding. We hope to welcome you and your family back again soon! József Máté Front Office Manager

Dear Ori B. I., thank you for your honest feedback. We are pleased that you enjoyed our facilities and received good service from the Kids Club and restaurant teams. At the same time, we sincerely apologize that the service in other areas did not meet your expectations, particularly the delayed housekeeping. Your comments regarding staff attitude, service quality and value for money are taken seriously and will be shared with the relevant departments to help us improve. We are sorry we could not provide the experience you expected and hope to have the opportunity to welcome you again in the future. József Máté Front Office Manager

Dear Hadas A., thank you for your wonderful feedback! We are delighted that you and your children enjoyed your stay and our family-friendly facilities. We also appreciate your comments regarding the dinner selection and lunch prices, which we will take into consideration. We hope to welcome you back soon! József Máté Front Office Manger

Dear Gregor S., thank you for sharing your detailed feedback with us. We are delighted that you enjoyed our beautiful surroundings, comfortable rooms, and the BalaLand waterslides. We also appreciate your constructive comments regarding the animation programme, communication and dining options, which will help us improve our services. We hope to welcome you back again soon! József Máté Front Office Manager

Dear Artur C., thank you for your valuable feedback. We are delighted that you enjoyed our facilities, food and atmosphere. We also appreciate your comments regarding the arrival situation, the cleanliness of the Family Park attractions, and the service during dinner. Your observations have been shared with the relevant teams, and we will work on these areas to improve our guest's experience. We hope to welcome you back again soon! József Máté Front Office Manager

Dear Alin M., thank you for your feedback. We appreciate your comments and are sorry to hear that your experience did not meet your expectations. We hope to have the opportunity to welcome you again and provide you with a much better experience. József Máté Front Office Manager

Dear Neta N., thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your overall stay and found our team friendly. We are also sorry that we did not handle your concern to your satisfaction during your stay. Please be assured that your comments have been shared with our Housekeeping and Front Office teams so that we can prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide you with the flawless experience you rightfully expected. József Máté Front Office Manager

Dear Alexandra G., thank you so much for your amazing review! We are thrilled to hear that you enjoyed our beautiful location, stunning views, children’s activities, and food. It is wonderful to know that your stay was such a memorable experience. We truly appreciate your kind words and look forward to welcoming you and your family back again soon! József Máté Front Office Manager

Kedves Komár Gábor! Köszönjük szépen a kedves értékelést és az elismerő szavakat! Nagy öröm számunkra, hogy családjukkal ilyen jól érezték magukat és külön örülünk, hogy személyzetünk, a gyermekprogramok és a gasztronómiai kínálat is elnyerte tetszésüket. Köszönjük az építő jellegű észrevételeket is. A tisztasággal és a lift előterében tapasztalt kellemetlen szaggal kapcsolatos visszajelzését továbbítottuk az illetékes részlegeknek. A fenntarthatósággal kapcsolatos javaslatát pedig kifejezetten értékesnek tartjuk, örömmel megvizsgáljuk, hogyan tudnánk ezt a jövőben a gyermekek számára is érdekes és érthető módon bemutatni. Reméljük, hamarosan ismét vendégeink között üdvözölhetjük Önöket! Üdvözlettel, Máté József Front Office Manager

Kedves Szilágyi Balázs! Köszönjük szépen a kedves értékelést! Nagy öröm számunkra, hogy elégedettek voltak szállodánk adottságaival, a tisztasággal, a szobával és a kilátással. Köszönjük őszinte visszajelzését az árakkal és az ételkínálattal kapcsolatban is, észrevételeit figyelembe vesszük a további fejlesztések során. Reméljük, hamarosan ismét vendégeink között üdvözölhetjük Önöket! Üdvözlettel, Máté József Front Office Manager

Dear Fathi N., thank you very much for your kind feedback! We are delighted to hear that you enjoyed the location, the comfortable rooms, and the balconies, and that you found our hotel suitable for both adults and children. It is also wonderful to know that you appreciated the cleanliness and the daily housekeeping service. At the same time, we are sorry to hear that the air conditioning in the kid’s areas and playrooms was not working properly, which made those spaces uncomfortable, especially with active children. We truly appreciate your comment, as it helps us identify areas where we can improve. We hope to welcome you and your family back again in the future for an even more comfortable stay. József Máté Front Office Manager

Dear Tomas F., thank you for sharing your feedback. We are pleased that you enjoyed your stay overall, but we are sorry to hear that your experience at the lobby bar did not meet your expectations. We sincerely apologize for the long waiting times and for the quality of the cocktails. Your comments are very valuable to us and will be shared with the relevant department so we can improve our service. We hope to have the opportunity to welcome you again and provide a much better experience. József Máté Front Office Manager