Novotel Devonport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 3,397 reviews

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2 Best Street, Corner of Rooke and Best Street, 7310 Devonport, Australia

Description

Hotel extras

  • Close proximity to Spirit of Tasmania and Paranaple Convention Centre

  • Mr. Good Guy Asian Bar & Kitchen

  • Onsite Valet Parking and Offsite Car Parking available for a fee

  • Meeting Room availability and advance booking is required

  • Close to walking and cycling tracks

Our accommodation(s)

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Hotel location

Novotel Devonport

2 Best Street, Corner of Rooke and Best Street
7310 Devonport
Australia

GPS:-41.1782896872899, 146.361480652755

Telephone
Fax +61 3 6235 9877

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mr. Good Guy Devonport

Experience flavour-filled Southeast Asian street-food with a cheeky modern twist, utilising the best of Tasmanian produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,397 reviews

TripAdvisor Rating  4.0/5  91 reviews

Certificate of excellence 2025

Excellent

TripAdvisor rating 5.0/5

hutcho62 TripAdvisor review

Excellent hotel very convenient to the Davenport docks after arriving on the spirit of Tasmania All the staff were excellent and respectful we really enjoyed the in house food and hospitality

Customer review rating 5.0/5

Adesh G. Families - Confirmed reviews ALL

Location staff room quality service breakfast and food all were exceptional. We had great time. Thank you

Customer review rating 3.5/5

David P. Families - Confirmed reviews ALL

Last minute booking, as platinum member enjoyed a room upgrade and complimentary breakfast but no welcome gift given. Check in staff and breakfast team were very welcoming.

Thank you, David, for taking the time to share your feedback and for choosing to stay with us again. It’s great to hear you enjoyed the room upgrade, complimentary breakfast and the warm welcome from our check-in and breakfast team, especially on a quick, last-minute visit. I’m pleased the team looked after you well. I’m sorry that your welcome amenity was missed on this stay. As a valued ALL Platinum member, this is something we normally love to deliver, and I appreciate you flagging it. I’ve shared your feedback with the team so we can make sure this doesn’t get missed in future, particularly for same-day bookings. Thank you again for your continued loyalty and for staying with us. We look forward to welcoming you back to Novotel Devonport again very soon. Warm regards, Belinda General Manager

Customer review rating 5.0/5

Selina L. Families - Confirmed reviews ALL

Room was beautiful clean, staff was wonderful.

Customer review rating 3.5/5

Craig S. Couples - Confirmed reviews ALL

Overall very happy with the stay. Ideal location, nice view from our room, bed was comfortable, shower is great but some interesting experiences too. Chronologically: Firstly parking - onsite parking that is valet only. I don’t care about the price, but don’t hand my car over to others. So had to park offsite - this makes no sense - surely a mix of onsite parking could be offered like other hotels can manage. Staff member said ‘car parking up the road’ no specific directions given. Fortunately we knew Devonport well enough to know the location. Despite Gold membership there was no room upgrade or late checkout offered. When questioned the staff member said the next level of room was sold out. I double checked this fact when we went up to our room and the Accor App was still giving me the option of purchasing the better room - so something was clearly incorrect or the Devonport Novotel was not willing to provide an upgrade to Accor members. We enjoyed our welcome drink in the bar - friendly staff member there. Upon returning that evening we opened our balcony door to enjoy the view. Sadly this was not the experience we had hope for as there were several guests smoking on their balconies (including next door). This was also the case the next morning when we couldn’t even enjoy having the door open whilst sitting inside as the smoke was unbearable. Looking through the hotel information I was shocked to find no specific information banning smoking on the balconies. I think the door to the balcony needs a notice making this clear. So no room upgrade and paid for a balcony which could not be enjoyed. On checkout I reported this concern to staff who were very disappointed that we hadn’t reported this to reception when it happened - we said it was currently a situation in progress with the next door neighbour who was still there doing it. We were given our mini bar charge for free for compensation ($5) - not sufficient compensation or good enough at all. The bathroom in the room is really lovely. Someone took care to design a stylish and modern facility - then someone else came and ruined the aesthetic with the installation of the cheapest looking white plastic bottles and holders for consumables. They look terrible and ruin the bathroom experience. Everything else has chrome finishes and I wonder how much better this would be with matching holders and brown coloured bottles. Again other hotels do this so much better - it really does look like it was a cost saving measure to purchase the cheapest items available. The products themselves are fine, but the presentation is very poor. The shower bottles weren’t even installed level. This lets the bathroom experience down and that a cost cutting exercise was given higher priority than guest experience. Breakfast in the restaurant was ok. Staff were friendly and food was quite fresh. Charging for espresso coffee is a bit rich and should be included in the price as the coffee offered was extremely poor and tasteless - maybe staff don’t drink coffee or have proper training or supervision? I also pulled three plates from the rack before finding one that was clean and didn’t have food baked on it. This is just poor staff attention to detail. The restaurant was not busy. Also the branding of the restaurant looks like a cheap Asian Takeaway - not really in keeping with the vibe of a quality hotel in my opinion. Asian restaurants can be great (or divisive in the wrong location) but this one’s signage and name does not shout Novotel quality in my opinion. Overall I look forward to coming back again and would give the hotel another chance. The experience was positive and has the potential to be great - it wasn’t great this time as mentioned above - but with good attention to feedback and setting clearer boundaries for smoking (in the non smoking hotel), I am sure it can be. Please fix those horrible bottles and holders in the bathroom. Hobart Móvenpick does this better if you want an example. All the best - congratulations on being in a great location and having a modern building to potentially offer guests so much.

Thank you, Craig, for taking the time to share such detailed and considered feedback following your stay. I’m pleased to hear you enjoyed the location, the views from your room, the comfort of the bed and the quality of the shower. I also genuinely appreciate the balanced way you’ve shared both the positives and the areas where your experience fell short, feedback of this depth is incredibly valuable to us. In relation to your room, you had booked one of our highest room categories, a Deluxe King Ocean View with Balcony and you were allocated the top floor. I appreciate that this may not have been clear at the time, and I’m sorry for the frustration this caused. Your comments regarding parking are also well noted. As a centrally located waterfront hotel, our on-site parking is limited and valet operated. That said, your feedback around clearer communication and better guidance to alternative parking options is fair, and something we can certainly improve. I’m particularly disappointed to hear about your experience with smoking on neighbouring balconies. Novotel Devonport is a non-smoking hotel, and while this does include balconies, your feedback highlights the need for clearer signage and more proactive intervention when these situations arise. I regret that this impacted your ability to enjoy the balcony you had chosen. With the bathroom amenities, these form part of Novotel’s global brand standard, including holders, and are consistent across the brand. However, your comments around presentation and installation are noted, and I will be reviewing this with the team to ensure everything is maintained to the standard our guests expect. I also appreciate your feedback on breakfast. While I’m pleased you found the team friendly and the food fresh, your comments around coffee quality and attention to detail will be followed up with our food and beverage leadership team. Thank you again for taking the time to provide such thoughtful feedback. I’m encouraged to hear that you would consider returning, and I would welcome the opportunity to ensure your next stay is a far more seamless and enjoyable one. Warm regards, Belinda General Manager Novotel Devonport

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Other web-users rate our hotel

  • 1,367 reviews 8.5/10 Location
  • 1,928 reviews 8.8/10 Room
  • 1,769 reviews 8.7/10 Service
  • 19 reviews 8.3/10 WiFi
  • 779 reviews 8.2/10 Comfort
  • 712 reviews 8.9/10 Cleanliness
  • 437 reviews 6.5/10 Breakfast
  • 387 reviews 9.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.