Mantra Charles Hotel Launceston 4 stars

Customer review rating (ALL Rating) 4.6/5 1,503 reviews

Mantra Charles Hotel Launceston - Image 1
Mantra Charles Hotel Launceston - Image 2
Mantra Charles Hotel Launceston - Image 3
Mantra Charles Hotel Launceston - Image 4
287 Charles Street, 7250 LAUNCESTON, Australia

Description

Hotel extras

  • Hotel offers wireless internet, car parking, lobby lounge, and 24 hour reception.

  • Proximity to CBD and local attractions

  • Explore the Tamar Valley Wine Route

  • Studios with cookiing facilities

  • On site restaurant, lounge and conference facilities

Our accommodation(s)

Hotel location

Mantra Charles Hotel Launceston

287 Charles Street
7250 LAUNCESTON
Australia

GPS:-41.446, 147.143562

Telephone
Fax +61 3 6337 4199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

THE CHARLES RESTAURANT

Guests will enjoy the fresh Tasmanian cuisine offered at The Charles Restaurant, which serves breakfast and dinner. Located onsite at Mantra Charles Hotel, The Charles Restaurant showcases the best food the region has to offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,503 reviews

Customer review rating 4.5/5

Joanna J. Families - Confirmed reviews ALL

Easy walking distance to good cafes and city centre

Dear Joanna, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased you enjoyed your stay, and our team will gladly receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Customer review rating 4.5/5

Tracy P. Couples - Confirmed reviews ALL

The Mantra Charles was a lovely hotel situated well to the airport.

Dear Tracy, Thank you for your review. We are glad you found our accommodation comfortable and liked our hotel location. We hope to see you back soon. Kind regards, Khurram Awais - Front Office Manager

Customer review rating 4.0/5

Paul K. Solo - Confirmed reviews ALL

Very good stay, excellent service at both the front desk and breakfast restaurant.

Dear Paul, Thank you for your feedback and for choosing to stay with us. We are thrilled to hear that you enjoyed your stay here at Mantra Charles and that our team was able to provide friendly service. We hope to welcome you back next time for another great experience. Kind regards, Khurram Awais Front Office Manager

Customer review rating 5.0/5

Leanne L. Couples - Confirmed reviews ALL

We arrived after 6pm on our day of check-in, only to find out that the hotel did not have a record of us staying there. We had booked our holiday through Qantas holidays, using Qantas Frequent Flyer points. The hotel had access to the Qantas portal, and there was no record of us there either. Had I not printed out the confirmation page when I booked, I wouldn't have had a leg to stand on. The hotel was fantastic. Couldn't speak more highly of them. They did what needed to be done so we had accommodation for the week, even though they were booked out at one stage.

Dear Leanne, Thank you for your wonderful feedback. We are delighted to hear that you had an excellent stay at our hotel and that our team provided helpful service, including arranging your accommodation booking on arrival. We appreciate your kind words and hope to welcome you back again soon. Kind regards, Khurram Awais - Front Office Manager

Customer review rating 2.5/5

Buffy F. Families - Confirmed reviews ALL

2nd time staying with the mantra in launceston with my 2 teen sons. The man with the beard did not smile when we walked in and I was hoping he wouldnt serve me as the smiley man was serving my friend (who stayed their as I recommended it to her), and I had the feeling he wanted to not be nice. He explained that my room had been changed to an interconnecting room and not the executive suite I had been booked in so I said thats fine as long as I'm not charged the $200 extra the executive suite costs. Then he proceeded to argue that it is the same room costs. I gave up arguing (as we were all there for a funeral) and went to the rooms... which were infact executive suites... oh my goodness why do you have this very unhappy and confused man on front desk (I hope he's not the manager). The room had dark lights that blew 2 days into the stay. The remote batteries need to be changed. The mattress was so deformed I had to sleep sideways as there is a massive lump in the bed. I didnt want to complain to the guy with the beard as we was always grumpy. Breakfast restaurant was amazing the staff in there are so accommodating and truly wonderful. The other staff on the front desk were lovely (just not the beard guy). Sorry to say... I love the Mantra chain but next time I will stay at a different hotel in Launceston. Thank you

Hi Buffy, Thank you for taking the time to share your feedback. I am very sorry to hear that your recent experience did not meet expectations. Please accept our sincere apologies for the confusion at check-in and for the maintenance issues you encountered during your stay. This is not the standard we strive to deliver and your comments will be addressed with our team to ensure improvements are made. We may have the opportunity to welcome you back and provide a much better experience in the future. Kind regards, Khurram Awais Front Office Manager

Other web-users rate our hotel

  • 534 reviews 8.9/10 Location
  • 948 reviews 8/10 Room
  • 941 reviews 9.2/10 Service
  • 15 reviews 7.7/10 WiFi
  • 369 reviews 7.6/10 Food
  • 335 reviews 8.9/10 Cleanliness
  • 269 reviews 8.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Launceston