Mantra Charles Hotel Launceston 4 stars

Customer review rating (ALL Rating) 4.6/5 1,493 reviews

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Mantra Charles Hotel Launceston - Image 1
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287 Charles Street, 7250 LAUNCESTON, Australia

Description

Hotel extras

  • Hotel offers wireless internet, car parking, lobby lounge, and 24 hour reception.

  • Proximity to CBD and local attractions

  • Explore the Tamar Valley Wine Route

  • Studios with cookiing facilities

  • On site restaurant, lounge and conference facilities

Our accommodation(s)

Hotel location

Mantra Charles Hotel Launceston

287 Charles Street
7250 LAUNCESTON
Australia

GPS:-41.446, 147.143562

Telephone
Fax +61 3 6337 4199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

THE CHARLES RESTAURANT

Guests will enjoy the fresh Tasmanian cuisine offered at The Charles Restaurant, which serves breakfast and dinner. Located onsite at Mantra Charles Hotel, The Charles Restaurant showcases the best food the region has to offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,493 reviews

TripAdvisor Rating  4.3/5  2,294 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Peter N. Families - Confirmed reviews ALL

The location is quite good in a quiet street. There is limited parking. Blinds in the room are weird, they do not block out much light, so when the sun came up it will definitely wake you up. Our breakfast was included in our accommodation, when we were checking out they said they were some extra charges. I advised it was just us in the room that were having breakfast. They said they will sort it out and will call me if they were going to charge my credit card. Well the next day, they charge my credit card and I did not received any calls. So I called them up and complained and they promptly fixed the issue. I believe it is the system they used at breakfast that caused the mix up. You verbally tell the waiter your room number, maybe they mis-heard it, or maybe other diners heard it as well and used the room number. At other places I stay at, they have better system in place to avoid these issues.

Hi Peter, Thank you for your recent stay and review. Please accept our sincere apologies for the inconvenience surrounding the breakfast billing. We have followed up and addressed this issue with the team. We appreciate you bringing the matter to our attention, and we are glad our team was able to resolve it. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience. Kind regards,

Customer review rating 4.0/5

Maria S. Couples - Confirmed reviews ALL

Nice service and friendly staff

Dear Maria, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased you enjoyed your stay overall, and thank you for letting me know about the reservation challenges. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Customer review rating 3.5/5

Sarah F. Couples - Confirmed reviews ALL

The good: Nice room, comfy bed, good bathroom, excellent mini kitchen (suite room), well located near city centre but not in it, good for restaurants and access. Supermarket, cafes, hospital, city centre all walking distance. The bad: Inconsistent service - daytime staff on reception were excellent; evening/night guy was unfriendly. Breakfast - not a buffet so you have to decide on eggs or fruit, rather than both. Breakfast service highly variable - Sunday was a disaster. Not enough staff; staff had no clue what they were doing (3 trips to clear a tiny table?; a 3x2 table set up for 6 people with only one person sat at it and a queue down the hall for tables? a third of the staff focussed on making fancy coffee while tables needed clearing, people needed seating/serving? people told to "wait in the lounge" and then forgotten while those in the queue were prioritised? - it was terrible). Parking was confusing with spots allocated all over the place but shared with other businesses and you had to move if you parked in the wrong place overnight. NO RESTAURANT - always closed on weekends and for us, Friday as well meaning we had to go to McDonalds for dinner after a horrendous flight experience. Not the best.

Dear Sarah, Thank you very much for staying with us and for taking the time to provide your review, which I have also received via Google reviews. I am sorry that your stay was so disappointing, and thank you for the level of detail you have provided. Breakfast on Sunday was a particular challenge, with us serving around double the number of guests we were expecting, and we struggled. Our issues were compounded by several staff ill on Friday. resulting in the closure of our dinner service. We are recruiting more team members, but unfortunately it can take several months to find people, and the skill sets are therefore variable. I really am sorry that this impacted your stay, particularly after a difficult flight experience. I am pleased that other areas of your stay were good, and I appreciate the balance in your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Customer review rating 3.5/5

Lee C. S. Y. Business - Confirmed reviews ALL

Good location, lovely staff. Rooms were also a good size. Just wish the blinds were fully blockout, as sleep was interrupted by the 5:30am sunrise. Sadly breakfast at the restaurant was also not great. Waited over 30mins (granted it was busy) and tasted mediocre for the price. Overall happy

Dear C., Thank you very much for staying with us and for taking the time to provide your review. I am pleased that you enjoyed your stay overall, and thank you for your feedback on the blinds and breakfast. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Customer review rating 3.5/5

Beth V. Business - Confirmed reviews ALL

Disappointed that we couldn't even relax in a lounge and have a drink.

Dear Beth, Thank you very much for staying with us and for taking the time to provide your review. I am sorry that our restaurant and bar were closed on Friday evening. Unfortunately, several of our team members were ill, requiring closure of the meal service. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

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Other web-users rate our hotel

  • 512 reviews 8.7/10 Location
  • 918 reviews 7.7/10 Room
  • 954 reviews 9.1/10 Service
  • 14 reviews 8.2/10 WiFi
  • 360 reviews 7.4/10 Food
  • 338 reviews 8.4/10 Cleanliness
  • 261 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.