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Mantra Charles Hotel Launceston 4 stars

Customer review rating 4.5/5 2,095 reviews

ALLSAFE approved hotel

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Mantra Charles Hotel Launceston
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+ 13 Services

Hotel extras

  • Modern & Stylish

  • Proximity to CBD and local attractions

  • Proximity to Tamar Valley Wine Route

  • Studios with cookiing facilities

  • On site restaurant, lounge and conference facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry Paying
  • Porter Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
Leisure and activities
  • Babysitting on request Paying
Business services
  • 3 Meeting room(s)
  • Copy/print service available Paying

Hotel location

Mantra Charles Hotel Launceston

287 Charles Street
7250 launceston
australia

Tel: +611300092872

Fax: (+61)3/63374199

Check-in from 14h00

Check out up to 11h00

  • By plane

    LAUNCESTON AIRPORT At 14km / 8 miles

GPS :-41.446, 147.143562

Our accommodation(s)

Decorated with vibrant autumn colours to complement the building's art deco heritage, with modern kitchenettes, stylish furniture, and comfortable bedding, some rooms feature European balconies. Bathrooms have been designed with feature tiles in neutral colours with sleek, contemporary surfaces. Many rooms boast views over Launceston and surrounds from large windows, which provides the perfect vista to soak in the region.

Our restaurants and bars

THE CHARLES RESTAURANT

Type of cuisine: Bistro

Enjoy the fresh Tasmanian cuisine offered at The Charles Restaurant. From freshly cooked breakfasts, to delicious seasonal produce from local suppliers, The Charles Restaurant is a must visit during your Tasmanian stay at Mantra Charles Hotel.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 52

  • Maximum capacity: 48 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mantra Charles Hotel Launceston

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,095 reviews

TripAdvisor Rating 4.5/5

2,126 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Location great

Customer review rating 5.0/5

Geoffrey S. Couples - 22/09/2021 Confirmed reviews ALL

My wife and I had a most relaxing stay and we will be coming back again. We left feeling refreshed. Thankyou for a great 2 days and our room was great as well

Dear Geoffrey, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Well located when requiring accommodation near LGH

Customer review rating 5.0/5

Neil Solo - 21/09/2021 Confirmed reviews ALL

Enjoyable and great customer service. As I was staying long term the staff assisted me to move to another room with a kitchenette.

Dear Neil, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. We were happy to assist with a change of rooms to make you more comfortable. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Superb breakfast experience

Customer review rating 3.5/5

David M. Couples - 21/09/2021 Confirmed reviews ALL

While there was no bar service or dinner service, we were pleasantly surprised at the attentive and positively mannered breakfast staff. It was really refreshing after the disappointment at check in to be told it is 'too quiet' to have the catering services as advertised . Ironically, we went to the Silo , where bars and restaraunt were indeed open, and not quiet.

Dear David, Thank you very much for staying with us and for taking the time to provide your review. I really appreciate your feedback, and I'm sorry that we aren't yet able to maintain our bar and dinner service across weekends. Since reopening the hotel, we have been able to steadily reopen our services -- first breakfast, meetings and then dinner Mon-Thu while we operate through very low occupancy conditions. We look forward to stronger times when Melbourne and Sydney can again travel, giving us the opportunity to rebuild our team to expand our restaurant services. I'm delighted that you enjoyed your breakfast experience, and our team will be pleased to read your comments. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Rude staff and dirty room

Customer review rating 0.5/5

Parham B. Business - 21/09/2021 Confirmed reviews ALL

AJ your assistance manager was extremely rude to me and he threatened me to call the police on me as I ordered take away food from the restaurant downstairs because I left my room key in the room . I asked him to give me a spare key but he said I am not allowed to be out of my room outside of my work hours and I am there illegally. I am very well aware of my rights and I had been following the rules and regulations and I didn’t need to be reminded by your untrained staff. Everyone G2G pass is different case by case . In my case I was allowed to go out and order food to eat in my room. He just abused me and called back in my room and said he checked my G2G pass and he will be calling the police. First of all he is not allowed to be reviewing my private information and then he should not be abusing guest like this . I do want him personally to apologise to me as I am affected by his unacceptable behaviour. He should not be working there anymore. Also the furniture in the room looked very dirty. Extremely disappointed in the service you provided.

Dear Parham, Thank you very much for staying with us and for taking the time to provide your review. I was pleased to be able to meet with you in person to discuss your stay, and am sorry that we could not provide a resolution to the issues mentioned. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Great hotel

Customer review rating 4.5/5

Anne G. Families - 21/09/2021 Confirmed reviews ALL

A lovely friendly experience and safe given covid awareness.

Dear Anne, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks for mentioning the breakfast team -- they do a great job while we rebuild this part of the hotel in-line with occupancy levels. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Over Priced

Customer review rating 2.5/5

Anonymous Couples - 21/09/2021 Confirmed reviews ALL

It was over priced for the room also we were then expected to pay for breakfast but declined as it would off been another $ 50 dollars on top of our $229 we paid for our Shoe Box room was not happy

Dear Michael, Thank you very much for staying with us and for taking the time to provide your review. I am sorry that you didn't enjoy your stay and felt the price was too high. Our prices last weekend were higher than normal with a last minute surge in demand, and I'm sorry that our experience didn't match. We do often have some great specials on and I hope that we may have the opportunity to welcome you again in the future. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Comfortable clean stay

Customer review rating 5.0/5

Alana L. Families - 21/09/2021 Confirmed reviews ALL

Loved it will definitely stay again

Dear Alana, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Brilliant Service !

Customer review rating 5.0/5

Vicky M. Families - 20/09/2021 Confirmed reviews ALL

Cannot speak more highly of the Mantra Charles Hotel, Launceston, and the caring, professional staff. Beautiful rooms and facilities. Amazing dining. Perfect location.

Dear Vicky, We very much appreciate your comments regarding your stay at the Mantra Charles Hotel Launceston. We love hosting you and your daughter at the Mantra Charles. We thank you for your loyalty to us and Accor Hotels. The team looks forward to welcoming you back again very soon. Sincerely, Vaish Sridhar Front Office Manager

Away from Everything

Customer review rating 2.0/5

Wayne T. Couples - 20/09/2021 Confirmed reviews ALL

Room far too small, nothing to see or do in the near area.

Dear Wayne, Thank you for taking the time to tell us about your experience at the Mantra Charles Hotel Launceston. It was a pleasure to speak to you over the phone and understand your concerns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for bringing to attention the condition of the blinds in the room, we hope to have a soft refurb early or late next year. As mentioned over the phone, we do have our Executive Studio Rooms & One Bed room spa apartments which are bigger in size for guests needing the extra space. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaish Sridhar Front Office Manager

Well located clean, quiet and comfortable

Customer review rating 5.0/5

Wendy H. Business - 20/09/2021 Confirmed reviews ALL

Was made very welcome. Good parking options and in a good location.

Dear Wendy, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Well presented

Customer review rating 5.0/5

Teresa W. Couples - 20/09/2021 Confirmed reviews ALL

Top friendly service and very clean facilities made for an extremely comfortable stay

Dear Teresa, We very much appreciate your comments regarding your stay at the Mantra Charles Hotel Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Front Office Manager

Very enjoyable stay

Customer review rating 5.0/5

Gbell Couples - 19/09/2021 Confirmed reviews ALL

Only disappointment was lack of view. Had a wonderful room though.

Dear Geoffrey, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks for mentioning our Restaurant Manager, Shane, specifically, and I'm delighted that his service made a such a positive impact. I'm very pleased to share you comments with Shane. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Well Located, Friendly Staff

Customer review rating 4.0/5

Tracy D. Couples - 19/09/2021 Confirmed reviews ALL

Good Clean Budget friendly room. Staff were all friendly and helpful. Breakfast was delicious. Would stay here again. Only issue was the bed was abit hard/uncomfortable.

Dear Tracy Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. I am sorry that the bed was hard, and we will check the bed's condition accordingly. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Very nice customer service

Customer review rating 4.0/5

Andrew Solo - 19/09/2021 Confirmed reviews ALL

I arrived having fallen over and injured my leg quite badly. I was barely able to walk and, I suspect looked pale and dishevelled. If also wrongly booked my room for a fortnight later. The staff member on duty didn't blink an eye and helpfully remade my booking and organised a large bucket of ice for my leg. The only downside to my stay was that neither the restaurant or room service was open and so I had to go hungry that night since I couldn't walk.

Dear Andrew, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that Neil was able to make such a positive impact during your stay, and we hope that you leg has recovered well. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…
Customer review rating 4.5/5

Anonymous Business - 16/09/2021 Confirmed reviews ALL

Accommodation was excellent and the facilities for hosting our workshop were great. Shane was great in assisting us with our needs

Dear Verity, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback regarding the function on the 8th. Thanks also for mentioning Shane specifically -- he does a great job and I'm delighted to share your feedback with him. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Great Location

Customer review rating 5.0/5

Jeanette Couples - 16/09/2021 Confirmed reviews ALL

I had a great stay, I really wanted a room with a spa and I wasn't disappointed! The room had lots of space and was quite modern, and the spa was awesome, I would definitely stay again.

Dear Jeanette, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Great stay

Customer review rating 4.5/5

Annette Couples - 15/09/2021 Confirmed reviews ALL

Friendly and helpful staff. Great food being Breakfast and Dinner. Room very nice and clean all we could have needed.

Dear Annette, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Launceston

TripAdvisor rating 4.0/5

Annette D 11/09/2021 TripAdvisor review

The hotel was very well presented. We were greeted with a welcoming and friendly reception. The room was very nice and clean my only disappointment was that we did not have a view but this could be my fault as I did not request one. Dinner was lovely as was breakfast. All in all a great experience.

Hi Annette, I'm so very pleased that you enjoyed your stay, particularly dinner and breakfast, and thanks very much for staying with us. Kind regards, Dougal McConnell General Manager

Holiday break

TripAdvisor rating 4.0/5

johnstonegeoffrey 24/07/2021 TripAdvisor review

Great location close to the CBD. Great service and friendly staff. COVID protocols in place, the restaurant is now open and serving both dinner and breakfast. We have stayed at this venue on a number of occasions and will be returning.

Hi Geoffrey, Thanks very much, and we look forward to welcome you back again to the Mantra Charles. Kind regards, Dougal McConnell General Manager

Pleased we chose the Mantra Charles..

TripAdvisor rating 5.0/5

John M 08/03/2021 TripAdvisor review

We thoroughly enjoyed Mantra Charles Launceston, it's a great location within walking distance to many excellent restaurants and cafe's. Our very nice spacious corner suite came complete with decorations and balloons for my birthday [a very nice touch, thank you]. The hotel restaurant was only open for breakfast but that suited us just fine. Easy parking adjacent to the lobby.

Hi John, Thanks so much for your review and for sharing your birthday with us. I'm delighted that you enjoyed your visit, and we hope to see you again soon. Kind regards, Dougal McCoonnell General Manager dougal.mcconnell@mantra.com.au

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