Mantra Charles Hotel Launceston 4 stars

Customer review rating (ALL Rating) 4.6/5 1,663 reviews

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Mantra Charles Hotel Launceston - Image 1
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287 Charles Street, 7250 LAUNCESTON, Australia

Description

Hotel extras

  • Hotel offers wireless internet, car parking, lobby lounge, and 24 hour reception.

  • Proximity to CBD and local attractions

  • Explore the Tamar Valley Wine Route

  • Studios with cookiing facilities

  • On site restaurant, lounge and conference facilities

Our accommodation(s)

Hotel location

Mantra Charles Hotel Launceston

287 Charles Street
7250 LAUNCESTON
Australia

GPS:-41.446, 147.143562

Telephone
Fax +61 3 6337 4199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

THE CHARLES RESTAURANT

Guests will enjoy the fresh Tasmanian cuisine offered at The Charles Restaurant, which serves breakfast and dinner. Located onsite at Mantra Charles Hotel, The Charles Restaurant showcases the best food the region has to offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,663 reviews

TripAdvisor Rating  4.5/5  2,267 reviews

Certificate of excellence 2024

Horrible customer service - rooms are filthy

TripAdvisor rating 1.0/5

Guide17924456537 Families - TripAdvisor review

Booked 2 rooms for 4 nights to have a much needed family vacation - and our first time in Tassie! Called Accor at 12:30 to see if we can check in - advised it shouldn’t be a problem. Arrived about 15-20 minutes after and was asked to wait 15 minutes. 30+ minutes later checked again, told a couple more minutes. Another 20 or so minutes, still not ready. When checking in the last time, and I was being very patient and kind, I got “like I said” from Kelly at the front desk. I explained to the original young lady who served us our version of events, expressed that Kelly saying “like I said” to me was cantankerous, and got Kelly rolling her eyes and arguing back to me about it. Rooms were filthy! There was coffee mug stains, another persons hand print stains, coffee spilt on the table, something yellow all over the walls. It was terrible. Cleaners only partially cleaned when they came in the first few times, meaning they didn’t even bother to take the rubbish out of either rooms! Floors clearly weren’t done during the entirety of our stay, as we dropped a blueberry on the first day and I noticed it as I was putting my shoes on to leave the hotel. I called and raised these concerns and wrote an email to the customer care team. They forwarded the email to the management team. I spoke with the assistant manager (can’t remember his name) and he was lovely and understanding the poor communication from his team, plus the attitude I received. Place is giving me old hospital vibes too. Was kind of creepy.

Dear Kat, Thank you for your review and I am sorry to read that your experience with us was disappointing. I am currently investigating the situation further and will telephone you later today to discuss. Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au 03 6337 4150

at $200 plus a night expected a little better

TripAdvisor rating 3.0/5

Ken R TripAdvisor review

ever so adequate ....breakfast male supervisor ...if your not happy in your role leave and allow some one else to SMILE AND BE HAPPY, it is obvious you are not...you ruined breakfast for at least 3 people...the room was clean, the drinks list was very uninspiring ,other than the lady on the desk and the trainee restaurant girl ,everyone else seemed liked they did not want to be there

Hi Ken, Thanks for staying with us and for your feedback, which I also received directly at the hotel. I'm sorry that you found your visit uninspiring and thank you for letting me know. Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au

well located. good breaky

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

i enjoyed the breakfast, local and yum. Very lovely and accommodating staff

Dear Lisa, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thank you for you comments on the window blinds -- we are hoping to get these changed but don't yet have a schedule. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Good Stay

Customer review rating 4.5/5

Kate Business - Confirmed reviews ALL

Overnight business trip. Staff were pleasant & helpful.

Dear Kate, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

good bed and well fitted out

Customer review rating 4.0/5

John W. Families - Confirmed reviews ALL

good

Dear John, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

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Other web-users rate our hotel

  • 462 reviews 9/10 Location
  • 830 reviews 8.1/10 Room
  • 963 reviews 9.4/10 Service
  • 8 reviews 5.2/10 WiFi
  • 331 reviews 9.1/10 Cleanliness
  • 238 reviews 8.3/10 Breakfast
  • 7 reviews 2.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.