Peppers Cradle Mountain Lodge 4.5 stars

Customer review rating (ALL Rating) 4.3/5 399 reviews

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Description

Hotel extras

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

Our accommodation(s)

Hotel location

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
Australia

GPS:-41.595125, 145.927998

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  399 reviews

TripAdvisor Rating  4.0/5  3,395 reviews

Great location - awful hospitality

TripAdvisor rating 2.0/5

Quest10637840032 TripAdvisor review

Stunning location, absolutely beautiful surroundings… BUT Be aware there is no phone service (well - not Vodafone or Optus), and no wifi in any of the cabins. There’s not even TV’s in the rooms. You can’t check tomorrows weather, book a bus, watch the news, read an email, check your flight, - or post your stunning photos to social media to brag to your mates. Furthermore - they have two TV’s in the main bar -but if you want to watch any live sport before 12 (like the Ashes cricket) you are given a resounding “no” by the Manager. I was not even permitted to watch in reception - where the TV stayed on “random world photographs” mode… What a joke! So thanks for nothing Manager Kim Barnes - who refused all of my reasonable requests to watch my favourite sport… (Not in person mind you - she didn’t leave her office - leaving her lovely staff to pass on the news). My request to watch a TV were not immoral, not illegal, or not even slightly difficult. I was offered no reason - other than Kim refused to use her discretion in order that a long term Diamond guest could enjoy some sport while his wife and friends did some nature walks! Seriously - what the hell has happened to friendly hospitality????

Hi Mark, Thank you for taking the time to share your feedback. I’m sorry to hear there was some confusion during your stay. The resort does not offer in-room televisions or Wi-Fi, and this information is outlined on our website prior to booking. That said, I understand how disappointing it can be if expectations don’t align, and I regret that this was frustrating for you. The team member you spoke with yesterday has only been with us for a few weeks and was doing her best to assist. When you asked for the managers name, she did not realise you believed I was onsite at the time. Unfortunately, I was not on site that morning, which is regrettable, as I would have welcomed the opportunity to speak with you directly and clarify these matters. The television located in reception is for display purposes only and does not provide free-to-air or Foxtel services. The team did offer access to the Tavern from 11:30am, which is when it opens to guests. I’m sorry I wasn’t available in person to explain this at the time and appreciate you bringing your concerns to my attention.

Customer review rating 5.0/5

Greg (. A. Couples - Confirmed reviews ALL

The lodge was welcoming and we loved our cabin. Just steps away from the park and all of the wildlife.

Hi Greg, Thank you for your kind words regarding your recent stay at our lodge. We are delighted to hear that you found our location and accommodations to your liking. It is always a pleasure to provide a welcoming environment for our guests. Best wishes, Peppers Cradle Mountain Lodge

Customer review rating 4.5/5

Siu Y. F. Couples - Confirmed reviews ALL

Breakfast, services and amenities are excellent. Will come back next time.

親愛的Siu Y. F., 感謝您分享您在Peppers Cradle Mountain Lodge的愉快住宿體驗。我們很高興您對早餐、服務和設施感到滿意。我們期待您再次光臨。 祝好, Peppers Cradle Mountain Lodge

Customer review rating 4.5/5

Tina S. Families - Confirmed reviews ALL

Loved the cozy cabins with fireplace heating the room on arrival.

Hi Tina, Thank you for your kind feedback regarding our cozy cabins and the welcoming fireplace. We are delighted to hear that you enjoyed your stay and the comforts we provide. Best regards, Peppers Cradle Mountain Lodge

Customer review rating 4.5/5

Ernest J. Families - Confirmed reviews ALL

Family stay. Well looked after in the most beautiful environment.

Hi Ernest, Thank you for your kind words regarding your recent family stay at our lodge. We are delighted to hear that you enjoyed our beautiful environment and felt well looked after during your time with us. Kind regards, Peppers Cradle Mountain Lodge

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Other web-users rate our hotel

  • 747 reviews 9.4/10 Location
  • 915 reviews 6.6/10 Room
  • 607 reviews 6.7/10 Service
  • 196 reviews 3.3/10 WiFi
  • 570 reviews 5.6/10 Food
  • 314 reviews 3.5/10 Value
  • 293 reviews 6.5/10 Breakfast
  • 155 reviews 7/10 Cleanliness

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