The location is incredible, rooms a little dated and the restaurant food was great but the service lacks some polish.

Lovely location, beautiful restaurant for breakfast with good food selection, wildlife encounters ++++. The accommodation itself VERY underwhelming for the price and quite out dated- expected much better.

We found all the staff to be extremely pleasant and helpful

The room was fine and the setting was beautiful but we got food poisoning. We normally wouldn't spend what we did on accomodation but it was for our 30th Wedding anniversary, and we picked Peppers for its good name. We both had the same meal, pork belly for entree, king fish for mains and choc cake for desert. Both got very sick at the same time a couple of hours later. It could not have been anything other than the food. We told the reception about 8am the next morning who said she would talk to manager and chef and we didn't hear anything back. Then checked out about an hour later and the same receptionist said nothing and when I asked all she said was that the chef didn't start until 11:00. Still haven't heard anything. We are very disappointed in the response (or lack of) The food made us sick and nobody seemed to care and more importantly no interest in finding out what was the problem so that it didn't effect other people.

Peppers Cradle Mountain enjoys the best location in the park, but clearly has spent no money on the place for decades. The cabins are 2 star motel (no TV/Wifi, 15 year old carpet and chairs and a 60's style bathroom) The lobby is dark and unwelcoming (same carpet and furniture) The bar is a poorly designed and inhospitable sports bar. The food in both the bar and restaurant however was good. All of which would be fine but they are charging 5 star prices. As such the Peppers brand is taking a massive hit (I will never book any Peppers location again). And the association with Acor, is likewise damaging.

We stayed for our honeymoon it was great, it’s very expensive but the overall experience was great. Wildlife, clean cabins, snow, great customer service.

I’ve never experienced a more accomodating hotel for all requests (big or small) 1. Upgraded our room to a room with a balcony after check in which was so much appreciated 2. Chased chocolate after dinner and they found some for me 3. Accommodated our request for an additional night when we thought we may get snowed in! Tavern and Restaurant was also awesome !! And breakfast was sensational!! THANKYOU for an awesome stay

We loved the bushwalks all around the resort then relaxing by the fire in the lobby while playing chess. Great atmosphere. We will definitely come back.

Great reception staff

Room very tired

The room was outrageously overpriced, not what was advertised, it reeked of black mould, sewerage was seeping out the back of the toilet, there was a spider in the bed & there were other maintenance issues. We had to leave at 10pm as the mould in the room caused us to become unwell. We were offered other rooms which also had issues & were told that we could upgrade (we had already paid over$1300 for 2 nights, the room was at best a $150 a night room) but the upgraded room would be expensive! The staff were pleasant but it was more than disappointing, an anniversary to remember… not for the right reasons!