Peppers Cradle Mountain Lodge 4.5 stars

Customer review rating (ALL Rating) 4.2/5 546 reviews

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Description

Hotel extras

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

Our accommodation(s)

Hotel location

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
Australia

GPS:-41.595125, 145.927998

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  546 reviews

Customer review rating 3.5/5

Laura C. Couples - Confirmed reviews ALL

beautiful animals everywhere and nice rooms, breakfast was not great

Thank you for staying with us. We’re pleased you enjoyed the surroundings and accommodation, and we appreciate your feedback regarding breakfast as we continue to improve our offering. Kind regards Peppers Cradle Mountain Lodge

Customer review rating 1.5/5

Simon M. Couples - Confirmed reviews ALL

Tired Cabins, The Highland Restaurant is very poorly managed

Thank you for your feedback. We’re sorry for the confusion regarding breakfast. To clarify, there are two booking options, and it’s necessary to select the “breakfast included” option at the time of booking, it sounds like this may have been the source of the misunderstanding. We also appreciate your comments about cleanliness and service in the dining area. These concerns have been shared with our team. Kind regards Peppers Cradle Mountain Lodge

Customer review rating 2.5/5

Allison M. Couples - Confirmed reviews ALL

$40 per person for a very basic breakfast and we waited 30 minutes for a coffee. $45 for a charcuterie board that was mainly biscuits and very little else - glad I dinner the cheese board, expect I would have been dissatisfied. Very expensive overnight stay that we didn’t mind paying for the location, but only one half bottle of wine and an handful of biscuits and a cheap coffee machine? For $2000 for two nights very poor value for money in my option.

Thank you for taking the time to share your feedback. We’re really sorry to hear that aspects of your stay didn’t meet your expectations, and we understand how disappointing that must have felt. Regarding the coffee, we apologise for the wait, as complimentary coffees are offered to all guests, preparation times can sometimes be longer during busy periods. That said, we appreciate that waiting 30 minutes is frustrating and your comments have been noted. We’re grateful you chose to stay with us and truly value your feedback, as it helps us identify where improvements are needed. Kind regards Peppers Cradle Mountain Lodge

Customer review rating 1.5/5

Tracey S. Families - Confirmed reviews ALL

The retail assistant in tavern was extremely rude to me - when I politely asked if the coffee had one shot or 2. I have my coffee weak and had asked for it to be half strength and she continued to argue with me that I had not asked - I’ve had same coffee order for 40 years But her attitude was so rude and argumentative - it ruined my stay. The spa was great all the ladies were lovely and the treatments lovely. But we went elsewhere for all meals and dinner options after the tavern incident. Love to see young people in working holidays but wow so rude.

Thank you for sharing your experience. We’re very sorry to hear about your interaction in the Tavern, that is not the standard of service we expect, and we sincerely apologise for how it impacted your stay. Your feedback has been shared with the team so we can address this and ensure it doesn’t happen again. We’re glad you enjoyed the spa and treatments, and we truly appreciate your kind words about our staff there. Thank you for taking the time to let us know both the positives and the areas for improvement. Kind regards Peppers Cradle Mountain Lodge

Customer review rating 4.0/5

Susan C. Couples - Confirmed reviews ALL

Accomodation good. Bistro meals average at best.

Thank you for your feedback. We’re glad to hear you found the accommodation good, and we appreciate your comments about the bistro meals. Your feedback has been noted and will be shared with the team as we continue to improve our dining experience. Kind regards Peppers Cradle Mountain Lodge

Other web-users rate our hotel

  • 776 reviews 9.4/10 Location
  • 965 reviews 6.5/10 Room
  • 657 reviews 6.5/10 Service
  • 207 reviews 3.8/10 WiFi
  • 612 reviews 5.4/10 Food
  • 333 reviews 3.5/10 Value
  • 299 reviews 5.7/10 Breakfast
  • 160 reviews 6.8/10 Cleanliness

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