Peppers Cradle Mountain Lodge 4.5 stars

Customer review rating (ALL Rating) 4.3/5 368 reviews

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Description

Hotel extras

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

Our accommodation(s)

Hotel location

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
Australia

GPS:-41.595125, 145.927998

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  368 reviews

TripAdvisor Rating  4.0/5  3,393 reviews

Beautiful location but hotel needs revamp

TripAdvisor rating 3.0/5

SamuelWhiskers TripAdvisor review

The highlight of our trip to Cradle Mountain Lodge was a private guided walk around Crater Lake with Stan, the activities manager. We learnt so much about local fauna and flora as well as local history. Highly recommended! We also very much enjoyed our hot stone massages at the spa where the lovely Senna made us feel very nurtured. On a less positive note this is not a luxury destination, the facilities in the rooms definitely do not warrant the hefty price tag (no internet, no central heating, worn furnishings). The staff were friendly but seemed to lack training, service was chaotic at times. Food was average and very expensive (minimum spend of $105 per head in the Highland restaurant, not including drinks).

Hi Samuel, Thank you for sharing your feedback regarding your recent stay at Peppers Cradle Mountain Lodge. We are pleased to hear that you enjoyed the private guided walk with Stan and your hot stone massages with Senna. It is always gratifying to know that our guests appreciate the natural beauty and the dedicated service provided by our team. However, we acknowledge your concerns regarding the accommodation facilities and the level of service you experienced. While our lodge aims to offer a unique experience reflective of its natural surroundings, we understand that expectations for luxury can vary. We take your comments about staff training and service seriously and will continue to focus on enhancing our guest experience. Regarding your dining experience, our Highland Restaurant offers a curated menu that reflects local produce, and we appreciate your feedback on pricing and quality as we strive to meet our guests' expectations. We value your insights and hope to have the opportunity to welcome you back in the future.

Customer review rating 4.5/5

Brett T. Couples - Confirmed reviews ALL

position, restaurant and tavern

Hi Brett, Thank you for your positive feedback regarding our location and dining options. We are pleased to know that you enjoyed the restaurant and tavern experiences at Peppers Cradle Mountain Lodge. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Peppers Cradle Mountain Lodge

Customer review rating 5.0/5

Anne E. Couples - Confirmed reviews ALL

Great location, loved the upgrade (even if a bit of a walk up hill), great food and staff were all friendly & helpful

Hi Anne, Thank you for your kind feedback regarding your stay. We are delighted to hear that you enjoyed our location, the food, and the service provided by our staff. Your comments are greatly appreciated, and we hope to welcome you back in the future. Warm regards, Peppers Cradle Mountain Lodge

Customer review rating 5.0/5

Clinton F. Couples - Confirmed reviews ALL

Everything went very well and the staff all very helpful. Great to relax after hiking with very good food and drinks.

Hi Clinton, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, the attentiveness of our staff, and the quality of our food and drinks. We look forward to welcoming you back in the future. Best regards, Peppers Cradle Mountain Lodge

Customer review rating 2.5/5

Alastair M. Couples - Confirmed reviews ALL

Lovely staff but the cabins were the same as when I stayed 30+ years ago.

Hi Alastair, Thank you for your feedback. We appreciate your compliments about our staff. We acknowledge your concerns regarding the facilities and pricing, and we value your input as it helps us improve the guest experience. Kind regards, Peppers Cradle Mountain Lodge

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Other web-users rate our hotel

  • 743 reviews 9.5/10 Location
  • 906 reviews 6.7/10 Room
  • 588 reviews 6.6/10 Service
  • 194 reviews 3.3/10 WiFi
  • 561 reviews 5.4/10 Food
  • 316 reviews 3.7/10 Value
  • 294 reviews 6.5/10 Breakfast
  • 154 reviews 7.2/10 Cleanliness

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