Peppers Cradle Mountain Lodge

We stayed at peppers recently, the hotel is in a good location and that is as good as it gets. The rooms are basic considering it is 4 star hotel. The staff are over worked yet the seem t ok be happy. If you are wanting to go to cradle mountain you would be better off staying out of the national park and drive in and catch the bus into the park. The cost of the rooms range between $400 - $700 per night which is over the top for a basic room with no TV or microwave. Do not stay at this hotel.

The stay was everything I hoped it would be. Quiet blissful stay in the cabin and then the opportunity to lounge in the lodge after hiking next to a huge open fireplace. Staff were extremely helpful and the food in the restaurant was delicious.

The King Billy Suite was one of the nicest spaces. The open fireplace in both the lounge and bedroom area with endless wood supply made it delightful and the natural stone bath was a sensation. Beautifully and thoughtfully appointed. Would highly recommend it.

When we arrived our booking was not in the system for the right nights despite us having booking confirmations on email. The reception guy had real problems with english and understanding us. He had to go out the back and speak with a manager numerous times until eventually the manager (who was sitting a few feet away behind a door) came out to help. It was made out that they were doing us a massive favour getting us the room we booked. They tried to charge us more than our booking and again when this was pointed out another massive favour was done for us. Our booking in the restaurant that was booked separately was also wrong so the guy struggling with english fixed it for us . . . .but turns out that night when we turned up for dinner he didnt put that in right this time either. Its was like Faulty towers, comedic if it wasnt so annoying. Room was clean, highlands restaurant food was great and wait staff were good too. Pity about front of house!!!

We staying at the Cradle Mountain lodge but they can’t accommodate us for dinner and choose to send us to another hotel. Apparently too busy for their own guest. It gets worse tried to book for breakfast and the earliest is 9am although we explained that we have a 2 year ols. It’s okay he can starve till 9. At almost $500 a night you would think that this is impossible. Nah shocking shocking.I think brain freeze affected most of the staff. Don’t waste your hard earned money. It’s just not worth it