Mercure Launceston 4 stars

Customer review rating (ALL Rating) 4.3/5 2,213 reviews

ALLSAFE approved hotel

Mercure Launceston
See on a map
+ 15 Services

Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Free parking available.

Hotel location

Mercure Launceston

3 Brisbane Street
7250 launceston
australia

Fax: (+61)3/63343910

Check-in from 14h00

Check out up to 10h00

  • AIRPORTER LAUNCESTON:  SHUTTLE BUS HOWICK ST

  • By plane

    LAUNCESTON AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    LAUNCESTON RAILWAY At 1.5km / 0.93 miles

GPS:-41.432576, 147.145793

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our accommodation(s)

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,213 reviews

TripAdvisor Rating 3.5/5

556 reviews

Welloc

Customer review rating 4.0/5

Anonymous Business - 02/12/2021 Confirmed reviews ALL

Well located, good parking, clean and tidy

Dear Leslie S., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also send a copy of your invoice to the email address that we have on file, if you do not receive it please do not hesitate to let me know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Excellent Location

Customer review rating 4.5/5

Jane R. Friends - 30/11/2021 Confirmed reviews ALL

We were greeted with smiles. We asked if they could stow our luggage until checkin time. Not only did they give us our room but they gave us chocolates and a free drink in the bar. Walked through City Park (which is opposite the hotel) and down to the mall. Very easy and pleasant walk. We had a drink in the bar and dinner in the restaurant. Food was great and the service throughout the hotel was exceptional. All the staff were genuinely happy and the all got along well together. It was a pleasure to witness.

Dear Jane, We very much appreciate your comments regarding your stay at the Mercure Launceston, we are very happy to hear you enjoyed your time with us. It is always a pleasure to receive positive feedback. I will definitely be sharing your comments with our team. I'm sure this positive feedback will be most welcome to our team members. Thank you again for sharing your experience Jane, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey C Front Office Manager

Very good stay in Launceston

Customer review rating 5.0/5

Peter C. Solo - 30/11/2021 Confirmed reviews ALL

I choose the Mercure every time I visit Launceston. It’s in a great central location, the service is perfect and the staff are always very helpful. I thoroughly recommend it.

Dear Peter, Thank you for your great review of Mercure Launceston. On behalf of our "Team" we are so very glad that you enjoy your stays with us Peter, and thank you for your support, we look forward to you staying with us again very soon. Sincerely, Stacey C Front Office Manager

Birthday weekend

Customer review rating 4.5/5

Brett Couples - 28/11/2021 Confirmed reviews ALL

As always a pleasure and smooth sailing throughout our stay

Dear Brett B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Awesome stay

Customer review rating 5.0/5

Arjun Solo - 24/11/2021 Confirmed reviews ALL

My stay at Mercure was fantastic. The staff was very friendly and welcoming and the room was great!

Dear Arjun K., Thank you for your great review of Mercure Launceston. On behalf of our "Team" we are very glad that you enjoyed your stay and we hope to see you again very soon. Take care Sincerely, Stacey Coleman Front Office Manager

Comfortable stay

Customer review rating 5.0/5

Sue E. Couples - 24/11/2021 Confirmed reviews ALL

Amy was very accommodating and helpful with our request to change rooms so we could have a park view. We had a very comfortable stay and look forward to returning at some time in the future

Dear Sue E., Thank you for your great review of Mercure Launceston. On behalf of the "Team" we are glad that you enjoyed your stay, Im so happy to hear Amy was able to help you with your request. I will pass on the compliment, and hope to see you again very soon. Sincerely, Stacey Coleman Front Office Manager

Good stay

Customer review rating 4.0/5

James.k Business - 24/11/2021 Confirmed reviews ALL

Stay here frequently, and will keep doing this for the future

Dear James K, Thank you for being a frequent guest and for your great review of Mercure Launceston. On behalf of the "Team" we are glad that you enjoy your stays with us and we look forward to seeing you again very soon. Sincerely, Stacey Coleman Front Office Manager

Great location & Comfortable stay.

Customer review rating 4.0/5

Geoff Families - 23/11/2021 Confirmed reviews ALL

A one night stay with two young primary age children, room was comfortable and reasonably quite, great wall mounted TV, good access to content via TV media options, Foxtel etc. with room still looking fresh after refurbishment. On the negative side, car park is really awkward to use, not really enough spaces for the number of rooms at the Hotel, struggled to find disability access or designated / signed disability car park. As building is located on a steep hill, there are limitations with space for car parking. Also noticed ceiling paint in bathroom cracking and peeling, exposing itself to mould. Overall, satisfactory stay.

Dear Geoff and Megan E., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have also notified maintenance of your comments for it to be resolved. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Coleman Front Office Manager

An interesting experience

Customer review rating 3.5/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

Our room was comfortable and spacious, but the water pipes were noisy throughout the night. The Bistro was closed for a private function on the Saturday night, and not open on Sunday night, so there was no where to eat in the hotel, and there was no room service. The carpark is very steep and difficult to negotiate, especially when it is full. The staff were friendly, helpful and accommodating but I find a hotel without food or drink very strange.

Dear Jackie S. Thank you for staying at Mercure Launceston and taking the time to share your feedback with us. All on-line responses are greatly appreciated as we use them to make yours and our next guests experience even better. We apologise for any inconvenience caused by the private function on Saturday night, however for future reference, we do offer in-house dining if the restaurant is booked out for functions or our reception will help with other restaurant suggestions if needed. Thank you again for your feedback . We hope to welcome you back to our hotel very soon! Sincerely, Stacey Coleman Front Office Manager

Good stay

Customer review rating 4.5/5

Peter M. Couples - 21/11/2021 Confirmed reviews ALL

Quiet, relaxing and the renovations have been done well.

Dear Peter, Thank you for your great review of Mercure Launceston. On behalf of the "Team" we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stacey Coleman Front Office Manager

Not good

Customer review rating 1.0/5

David M. Couples - 18/11/2021 Confirmed reviews ALL

Once a motel always a motel, traffic noise horrible, parking horrible, service horrible, the rest of the place horrendous,

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In relation to your account being debited that is due to you booking a non-flexible rate, per the terms and conditions on those rates payment is taken at the time of booking. In relation to the carpets in our hallways, we undergo a very regular cleaning regime on a daily basis, especially around our public areas, and our carpets are kept clean at all times, so I am unsure which areas you may be referring to but I will ensure that your feedback is passed on to our Housekeeping Manager for further review. Thank you for taking the time to provide us with your feedback, we do appreciate it and it allows us the opportunity to continually improve on our product and service. Sincerely, Natasha Beck General Manager

Good location

Customer review rating 5.0/5

Anonymous Couples - 18/11/2021 Confirmed reviews ALL

Staff very helpful beds very comfy and close to everything

Dear Grahame & Wilhelmina B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Great location, dedicated and knowledgeable staff.

Customer review rating 4.5/5

Geoff H. Couples - 18/11/2021 Confirmed reviews ALL

We only intended to have a short stopover. The hotel plus bar and bistro provided a great “one stop shop”

Dear Geoffrey John H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Kate and the Restaurant Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Well located for my business trip

Customer review rating 5.0/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

Overall great location, nice room and dining was amazing.

Dear Gloriatania G., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the Restaurant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Comfortable

Customer review rating 4.5/5

Anonymous Business - 17/11/2021 Confirmed reviews ALL

I stayed one night for business and the accommodation was very comfortable. There were some issues with electricity in the premises and the power circuits were not functioning in my room. The friendly staff moved me to a different room quite quickly and efficiently. I did not have an opportunity to dine at the hotel so can't comment on that, but I would definitely stay here again and would recommend to anyone travelling to Launceston.

Dear Mr Tibor B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback and I am glad that reception were able to assist in room moving you quickly when there was an issue with the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

weekend stay

Customer review rating 3.5/5

Rod Couples - 16/11/2021 Confirmed reviews ALL

Good value & location, but room very small especially bathroom but great shower. Many fox sports channels, but none broadcast world cup T20 final even though 1 channel was labeled fox cricket, but constantly showed motor racing. Breakfast was poor quality, especially coffee which was terrible. Had 1 pm checkout but room key expired at normal checkout time Road noise was enough that rooms should have double glazing.

Dear Rod, Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I we will review the foxtel channels and I will be sure to discuss your feedback with the Restaurant Manager in relation to the service for breakfast. We appreciate your feedback it allows us the opportunity to continually improve on our product and service, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha Beck General Manager

Pleasant stay

Customer review rating 5.0/5

Henry H. Solo - 15/11/2021 Confirmed reviews ALL

Premier room on the second floor overlooking to City Park. 5 mins on foot to CBD and Saturday's markets, 15mins to the river or Peppers Silo Hotel and Peppers Seaport Launceston. The F&B team Sachin and Uma at Bfast service, Chelsea at dinner service, Front Desk Terrie always provide a great service. Their onsite bar and resto Titanium Bar and Bistro is open for Breakfast and Dinner only. No dinner service on Sundays and Mondays. Accor plus dining membership is accepted of course. Onsite car park is complimentary. I would definitely stay at the Mercure Launceston again when coming to Launceston. There are some lovely resto and pubs options in town too within walking distance.

Dear Henry H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Terrie, Uma, Sachin and Chellsie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Great location

Customer review rating 4.0/5

Kathleen B. Families - 15/11/2021 Confirmed reviews ALL

One night stay, an enjoyable experience

Dear Sophie Clare B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize that on this occasion that you were not given a complimentary upgrade or a welcome gift. I will follow this up with the department manager to see why this may have been the case and we will ensure that we reiterate the processes with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Busy visit...Comfy stay again

TripAdvisor rating 5.0/5

MauriceJohn13 Business - 14/11/2021 TripAdvisor review

Another friendly stay at Mercure Launceston from the CheckIn to Dinner, Breakfast and repeat. Great Staff who go out of their way to make you 'Feel at Home away from Home' and with good parking and close by walking to CBD a breeze.

Relaxed, Friendly atmosphere.. Helpful Staff

TripAdvisor rating 5.0/5

MauriceJohn13 Business - 11/04/2021 TripAdvisor review

Another beaut stay at Mercure Launceston with the usual attention to detail and friendliness. The room was comfy and quiet as usual and the breakfast and dinner - drinks was well up to the usual standard which we enjoy, together with the friendly banter and attention of Staff.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in launceston