Mercure Launceston 4 stars

Customer review rating 4.2/5 1,617 reviews
Mercure Launceston
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Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Titanium Bar and Bistro offers a lounge and an alfresco space, open for breakfast seven days, and dinner and drinks Monday to Saturday. Free parking available.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LAUNCESTON AIRPORTPaying
  • Early check-in/Late check-outPaying
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Hotel location

Mercure Launceston

3 Brisbane Street
7250
launceston
australia

Tel: +61363312055

Fax: (+61)3/63343910

Contact email

Check-in from 14h00

Check out up to 10h00

  • AIRPORTER LAUNCESTON :   SHUTTLE BUS HOWICK ST

  • By plane

    LAUNCESTON AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    LAUNCESTON RAILWAY At 1.5km / 0.93 miles

GPS :-41.432576, 147.145793

Our accommodations

Superior Room 1 Queen Bed View

  • Max. number of persons: 2
  • Area: From 24
  • Views: Hills view, Park view, Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 1 King Bed + 1 Single Bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Premium Room 1 King Bed View

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

TITANIUM BISTRO

Type of cuisine: Bistro

Open seven days for breakfast, and Monday to Saturday for dinner. A relaxed dining atmosphere with friendly service and quality meals. Offering à la carte contemporary Australian cuisine with wonderful Tasmanian produce from local growers and producers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TITANIUM BAR

Photo non contractuelle / Strictly non binding

Open Mon-Sat from 4 pm . A great place to pop in for a drink or coffee after a long day, whether at work or out sightseeing. With a range of Tasmanian wines, beer and other beverages available, plus locally roasted Ritual coffee.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,617 reviews

tripadvisor

TripAdvisor Rating 3.5/5

540 reviews

Great location, Nice room

Customer review rating 4.2/5

Steve Couples - 18/02/2020 Confirmed reviews ALL

No problems with check-in and our room was located on the same level as the rear carpark which made it easier with luggage. The modern light switch at the door was easy to understand but the bedside light switch - same design - had to be held for the light to come on. This is not obvious, especially as the switch inside the door was almost instantaneous. I had to go to reception to find this out. The aircon control was not easy to understand and did not appear to work as it should but when I asked reception about the control I did not receive an answer.

Dear Stephen C., We very much appreciate your comments regarding your stay at the Mercure Launceston. I was happy to read that overall you enjoyed your time with us and we hope to have the opportunity to welcome you back again. Kind Regards, Natasha Beck Assistant General Manager

Great location

Customer review rating 4.2/5

Rhonda Couples - 17/02/2020 Confirmed reviews ALL

Great location opposite city park Front staff very average Restaurant staff good

Dear Rhonda, Thank you for staying at Mercure Launceston and taking the time to share your feedback with us. I was happy to read that overall you enjoyed the location of the property to one of Launceston's main attractions and that the restaurant staff were friendly. I apologize in relation to the service provided at reception, that is out of character for the team, but I will be sure to address your feedback with them. Thank you again for taking the time to provide us with your feedback, it allows us the opportunity to constantly improve on our product and service. Sincerely, Natasha Beck Assistant General Manager

Great stay

Customer review rating 4.2/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

Nice room

Dear Carolyn D., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Located close to CBD, great Bistro, modern and comfortable.

Customer review rating 4.2/5

Barbara C. Couples - 17/02/2020 Confirmed reviews ALL

We stay here often and it is good accomm. We had a glitch with a fire alarm situation which was very inconvenient and confusing. The Bistro is really good with wonderful staff. Happy hour is a great idea. Nice and clean, comfy and modern.

Dear Barbara C., We very much appreciate your comments regarding your stay at the Mercure Launceston. I was happy to read that overall you enjoyed your time with us and that the accommodation was good and the bistro team wonderful and friendly. Again our apologies in relation to the fire alarm, as previously mentioned we are addressing some concerns raised and we appreciate the feedback you have provided, it allows us to be able to continually improve on our service and product. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Natasha Beck Assistant General Manager

Nice room, but some issues

Customer review rating 4.2/5

Rowan Couples - 17/02/2020 Confirmed reviews ALL

On first impressions the staff that helped me check in early was great. I was suffering from an infection that was brought on by the plane trip to Launceston. Checking in early was great and allowed myself to rest and get better. The biggest problem was although the room is great, there is no ventilation with outside air, it contains just a split system air conditioner which takes care of the air over the bed, however the rest of the room misses out and it can get stuffy. The other problem was the fire alarm that went off on the first night which I was still sick. Myself being an emergency warden at a hospital in Melbourne I was able to gain access to and read the fire panel and very quickly worked out that it was a locally monitored alarm system and the fire brigade needed to be called. Without this the few people from the same floor that had come out of their room wouldn't have known what to do. This was after hours where there was no staff on site and the guests would have expected this to be hooked up automatically to the fire brigade. Myself and another guest had also called the hospital number which linked to the Accor phone centre and we were both told rudely that unless we're the fire department they won't contact anyone from the hotel, I believe there was another that called that didn't get that staff member. The fire brigade couldn't access the room that triggered the alarm because a key wasn't available (it may be worth leaving a master door card in the locked alarm system). The next morning staff were also unaware that the alarm had gone off as the call centre didn't let anyone know. Apart from those issues, everything else was great, room cleaned great and staff friendly. I just wish I wasn't as sick as I was and I got to enjoy Launceston more. Also it was great of the chef on the first night to cater for my request of a bowl of plain white rice, it helped me feel a lot better.

Dear Rowan S., We very much appreciate your comments regarding your stay at the Mercure Launceston. I apologize in relation to the fire alarm that went off during your stay with us, we are currently reviewing procedures that are in place and addressing concerns and practices with our after hours security in relation to such incidents and we do appreciate you addressing these with us and your assistance on the night. I was happy to read that overall the team at Mercure Launceston were friendly and accommodating and I do hope that we have the opportunity to welcome you back again. Sincerely, Natasha Beck

Good stay

Customer review rating 4.2/5

Peter H. Solo - 16/02/2020 Confirmed reviews ALL

Not good when the fire alarm goes off with no response from the hotel staff and the fire service had no idea which room

Dear Peter H., Thank you for your recent feedback in relation to your stay with us at Mercure Launceston. I was happy to read that overall you enjoyed your time with us. I do apologize in relation to the fire alarm going off, we are currently reviewing the process we have in place for after hours and addressing procedures with the after hours security that we use. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Good stay and well located

Customer review rating 4.2/5

Angela R. Couples - 16/02/2020 Confirmed reviews ALL

Clean and tidy modern room and well located...free parking available...

Dear Hoyee L., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Great location and fantastic room for mobility scooter

Customer review rating 4.2/5

Erica B. Friends - 13/02/2020 Confirmed reviews ALL

Staff so friendly and helpful. Room and location was brilliant and plenty of room for mobility scooter. Thank you for being the highlight accomodation of our trip to Tasmania

Dear Erica Sarah Elizabeth B., We very much appreciate your comments regarding your stay at the Mercure Launceston. I was delighted to read that you thoroughly enjoyed your time with us and that we were the highlight of your accommodation stays. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Well located, comfortable.

Customer review rating 4.2/5

Jeff K. Couples - 12/02/2020 Confirmed reviews ALL

Easily located, good service, excellent room, ideally situated just opposite park so easy walking access to Riverside and town.

Dear Jeff k., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Good stay

Customer review rating 4.2/5

Janet B. Couples - 12/02/2020 Confirmed reviews ALL

We stayed for 2 nights in Launceston at this lovely place. It is obviously and older motel style that mecure has obtained but we were very happy with the accommodation. Very nicely refurbished but the stand out for us was the amazing restaurant downstairs. We had a very hard time booking this hotel through the website as we wanted early 2020 and it took forever for the hotel to update their calendar for 2020

Dear Janet B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Very comfortable!

Customer review rating 4.2/5

Alinta B. Families - 11/02/2020 Confirmed reviews ALL

The room was lovely, very comfortable. Will be back!

Dear Alinta B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Close to office

Customer review rating 4.2/5

John Business - 11/02/2020 Confirmed reviews ALL

Well located and food is good

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Our first time in Launceston

TripAdvisor rating 3.5/5

cavanpark39 11/02/2020 TripAdvisor review

This hotel, although undergoing renovations, was a pleasure to stay in. It provided a central location for us to explore the City area. The Staff were very friendly and we were made feel very welcome. The Restaurant was great with a scrumptious menu featuring local produce. We would happily stay there again!

Great location

Customer review rating 4.2/5

Christy R. Couples - 10/02/2020 Confirmed reviews ALL

Can't fault the service, we had everything we needed, it was clean and smelt nice. I could quibble over the bagel delivery not coming in so having sour dough toast instead but such a minor thing. We did encounter an extremely rude guest who decided our private patio was for their use at 11pm at night, which they accessed through the fire door. We informed the hotel staff of the situation the next morning and requested the removal of the table and chairs to discourage any more visitations. The hotel staff took care of the situation and then no more issues. With all that was within the control of the hotel we were pleased with the service, they were just unfortunately encumbered by outside factors.

Dear Christy R., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback, I was delighted to read that overall you thoroughly enjoyed your time with us. I do apologize in relation to those guests who took it upon themselves to use your balcony and I do apologize for that. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

as expected, well located

Customer review rating 4.2/5

Peter B. Business - 09/02/2020 Confirmed reviews ALL

clean comfortable room with up to date conveniences, nice breakfasts.

Dear Peter B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

3 minutes walk to the Snow Monkeys...

TripAdvisor rating 3.5/5

Richard C 08/02/2020 TripAdvisor review

The Mercure is located opposite City Park, that houses a display of Snow Monkeys from Japan. This hotel is a great location, and makes for an easy walk into the Centre, that is home to many beautiful, historic buildings. The facilities in our room were excellent. A pod coffee machine, fridge, and an assortment of teas. The bed was comfortable, the room clean, and housed 2 TV's. Kate (?) was very helpful on the front desk and efficiently dealt with all queries. The rooms can be a little noisy, but the windows are double glazed.

Great location clean well set out room

Customer review rating 4.2/5

Brenda C. Couples - 07/02/2020 Confirmed reviews ALL

Easy check-in very friendly staff ,very comfortable mattress great breakfast and dinner choices were excellent bar staff very friendly over all it was a very pleasant stay would recommend this hotel to anyone also close easy parking loved it

Dear Brenda C., We very much appreciate your comments regarding your stay at the Mercure Launceston, I was delighted to read that you enjoyed your time with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Business Stay

Customer review rating 4.2/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

Front rooms very noisy from Road Traffic. Well equipped Hotel. Great food, friendly staff

Dear Angela B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Well Located! Close to town

Customer review rating 4.2/5

John Solo - 07/02/2020 Confirmed reviews ALL

Went out on the town and came back, beautiful shower and bathroom, cool little design/architecture. Had a queen sized bed that was awesome to just lay in the silky soft sheets! Great service and respectable costumer service.

Dear Rupert W., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Ideal location and newly refurbished spacious room

Customer review rating 4.2/5

Anonymous Couples - 05/02/2020 Confirmed reviews ALL

Very enjoyable however we had minor issues with breakfast specifically with undercooked food. We were told that we would be charged for only one breakfast because of our complaint but when checking out we were being charged for two. The Receptionist was very good and resolved the error without question. The breakfast was not well managed. We were not met at the entrance as the sign requested and the menu and charges were never explained. Clean glasses and knives ran out one morning. The problem was sorted but no one seemed to be in control.

Dear Bryan M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive overall positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize in relation to issues experienced with breakfast and I will discuss your feedback further with the Department Manager to see what we can put in place to ensure better service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager
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