Mercure Launceston 4 stars

Customer review rating 4.2/5 1,768 reviews

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Mercure Launceston
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+ 8 Services
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Room 1

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Children's age

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Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Free parking available.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LAUNCESTON AIRPORTPaying
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying

Hotel location

Mercure Launceston

3 Brisbane Street
7250
launceston
australia

Tel: +61363312055

Fax: (+61)3/63343910

Check-in from 14h00

Check out up to 10h00

  • AIRPORTER LAUNCESTON :  SHUTTLE BUS HOWICK ST

  • By plane

    LAUNCESTON AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    LAUNCESTON RAILWAY At 1.5km / 0.93 miles

GPS :-41.432576, 147.145793

Our accommodation(s)

Superior Room 1 Queen Bed View

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Hills view, Park view, Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 1 King Bed + 1 Single Bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Premium Room 1 King Bed View

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,768 reviews

tripadvisor

TripAdvisor Rating 3.5/5

542 reviews

Nice spot,easy access to town very nice view

Customer review rating 4.2/5

Scoty C. Couples - 17/10/2020 Confirmed reviews ALL

Yes no worries staff very good helpful and friendly

Great stay

Customer review rating 4.2/5

Emily Families - 14/10/2020 Confirmed reviews ALL

FAntastic stay, quiet rooms and good location

Happy Campers

Customer review rating 4.2/5

Ken Families - 14/10/2020 Confirmed reviews ALL

After staying regularly for Business brought the family along for a night due camping trip impacted by heavy rain prediction. Staff were great as always & good for family to meet my "other" family. They gave us rooms side by side & as always looked after us really well...

Fantastic stay

Customer review rating 4.2/5

Amber P. Couples - 12/10/2020 Confirmed reviews ALL

Short overnight stay. The room was spacious, clean and ample amenities. The staff were accomodating and very friendly.

Good stay was upgraded wow

Customer review rating 4.2/5

Paul L. Solo - 09/10/2020 Confirmed reviews ALL

Excellent stay great staff with a warm welcome when I arrived facilities A one

Home Away From Home

Customer review rating 4.2/5

Justin ,. Business - 08/10/2020 Confirmed reviews ALL

I'm a Regular guest who always enjoys staying at this property. Great Staff,Rooms and dining is exceptional. Special shout out to Kieth (an asset to your business).

Comfortable stay

Customer review rating 4.2/5

Reggie Couples - 02/10/2020 Confirmed reviews ALL

Spent one night at the Mecure Launceston. Staff were friendly. Room was lovely, bed comfortable and the bathroom was beautiful. Would be happy to stay there again.

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Great stay - the best room

Customer review rating 4.2/5

Olivia Families - 02/10/2020 Confirmed reviews ALL

Family stay in room 116 which was self contained and big!

Dear Olivia D., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Room 116 is also my personal favourite. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Great stay

Customer review rating 4.2/5

Robert B. Business - 02/10/2020 Confirmed reviews ALL

Clean, net and tidy rooms. Friendly helpful staff

Dear Robert B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Great Location.

Customer review rating 4.2/5

Peisha Families - 29/09/2020 Confirmed reviews ALL

We stayed two nights at the start of school holidays as a mini break. We drove from Hobart and “maps” took us to a completely different location despite have keyed in Mercure Launceston. Great location overlooking the park. Our stay was somewhat jerky. Keys didn’t work, the bathroom exhaust fan was loud beyond belief, there was a piece of cornice missing from the ceiling and a small leak in the shower. The restaurant staff were great, breakfast was good both mornings.

Dear Peisha M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive your feedback, I am glad that overall your time with us was enjoyable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck

Clean and modern room

Customer review rating 4.2/5

Caitlyn Couples - 28/09/2020 Confirmed reviews ALL

Room was clean and modern. Pillow was too high so I now have a sore neck. Paid for buffet breakfast but there was no buffet, was able to get what I wanted off the menu but there wasn't a big selection and on the second day there were no avocados. No fan in the bathroom so the floors were slippery from condensation after a shower. Was not impressed about $50 being taken from my account then being told it would take over a week to come back to my account.

Dear Caitlyn, Thank you for staying at Mercure Launceston and taking the time to share your feedback with us. All on-line responses are greatly appreciated as we use them to make our next guest experience even better. We hope to welcome you back to our hotel very soon! Sincerely, Natsha Beck Acting General Manager

Fantastic stay, as always

Customer review rating 4.2/5

G Couples - 28/09/2020 Confirmed reviews ALL

Mercure Launceston has wowed us once again. The obvious reason as to why we chose Mercure Launceston is because of its convenient location and it being very close to the city. However, we also always receive such wonderful treatment by all staff as they ensure we enjoy our stay to the fullest extent. We were also treated amazingly by the Titanium bar/restaurant team. Special mention to Keith, the bar/restaurant manager! Kelly and Joe was pretty awesome too! Overall, like always, Mercure Launceston has never disappointed us. We will definitely come back and stay with Mercure next time we are in Launceston.

Dear Epiphanias T., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Well located Good Stay

Customer review rating 4.2/5

Viola A. H. M. Couples - 26/09/2020 Confirmed reviews ALL

We fully understand the situation ,but we are a bit disappointed ,not having your fantastic breakfast available for us . The staff cannot be any better then they are now . Still ,we had a good time there.

Dear Viola M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize that breakfast wasn't available during your stay, currently we only have breakfast service over the weekends. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Immaculate room, great location

Customer review rating 4.2/5

Vicki O. Solo - 18/09/2020 Confirmed reviews ALL

Immaculate room, welcoming staff, great location to be able to walk into the city when i didn't want to drive in unfamiliar city. Plus ample free parking.

Dear Vicki o., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Great price

Customer review rating 4.2/5

Nigel H. Business - 17/09/2020 Confirmed reviews ALL

Friendly team. Hotel has comfortable modern rooms. Restaurant and bar yummy

Dear Nigel H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

A leader in the Accommodation Industry

Customer review rating 4.2/5

Barbara C. Couples - 15/09/2020 Confirmed reviews ALL

We have stayed at Mercure Launceston before and were confident the Covid protocols would be well attended to. They were. Reception staff are very pleasant and efficient, the room clean and well appointed and our needs were catered for (easy access as I have mobility issues). Now onto the highlight of our stay.....Titanium......we were greeted for dinner by Kellie, she recognised us from previous stays and was so welcoming, Joe in the bar was the same and they looked after us so well, the food was delicious, steak cooked to perfection with fresh accompaniments and tasty jus. No waiting for fresh drinks etc and social distancing in practice, we were so happy this induced us to book again for the next night which was my Birthday. Keith was also working this night as it was a busy Friday night and as always he is friendly and attentive. Kellie is so full of life and character, she had organised candles and a sparkler for my dessert and between the three of them and the chefs our night was superb. It is so difficult to find great staff and these three front of house staff are definitely superb at their jobs, they keep up with drinks and encourage you to want to be there and enjoy all there is on offer. It is and has been such a stressful time for the hospitality industry and The Mercure Launceston are doing all they can to keep their guests coming back. Thank you all so much.

Dear Barbara C., Thank you so much for your beautiful feedback regarding your stay with us at Mercure Launceston. In light of the current circumstances affecting all of us and the impact that COVID has had on our industry and many others, its is so lovely to receive your feedback. I know that the Team here will very much appreicate your kind words, for all the hard work they do. We are very lucky to have such a fantastic Team and I am greatful for all their support and hard work every day. I will be sure to pass on your feedback to all, especially the Titanium Team, I know that they love seeing you on every visit and we look forward to welcoming you both back again soon. Kind Regards, Natasha Beck Acting General Manager

convenient location

Customer review rating 4.2/5

Paul B. Couples - 14/09/2020 Confirmed reviews ALL

The room was a good size, very clean and comfortable.

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Comfortable stay

Customer review rating 4.2/5

Fiona Couples - 10/09/2020 Confirmed reviews ALL

Late check in procedure well explained. Room comfortable and quiet and hotel well located. Room was very clean and hotel represents great value for money. Very happy with stay.

Dear Fiona S., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Well positioned

Customer review rating 4.2/5

Liz Business - 07/09/2020 Confirmed reviews ALL

We booked 9 rooms as we had people attending a conference in Launceston. The booking process went smoothly, as well as the check-in when we were given breakfast vouchers for the next morning. The room (superior king) was nicely updated (although small) with a comfortable bed. I checked in before many of our guests and had no towels in the room (which was fixed) and then i found that the bin had not been emptied and there was a used face mask in there as well as food containers. In the time of COVID and explicit cleaning regulations, this was not acceptable. I did let the reception know.

Dear Elizabeth S., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I was happy to read that overall you were happy with the room and the service provided. I sincerely apologize in relation to the bin in the room, this is unacceptable and I will be following this up with the Housekeeping Manager. I will also pass on your feedback to Keith in the restaurant, I know that he will appreicate your feedback in relation to the service provided. Thank you again for sharing your experience and your feedback, it allows us the opportunity to continually improve on our product and service, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Great central location, the room was well presented and recently renovated.

Customer review rating 4.2/5

Dan M. Business - 07/09/2020 Confirmed reviews ALL

The room was nice, but I was located in room 1 which had a lot of traffic noise as well as lot of noise from pedestrians walking past. The bed linen also had a blood stain right in the middle of the bed, I meant to take a photo of it, but it slipped my mind. I also do not know how housekeeping would have missed this when making the bed? This is beyond me as it stood out clearly when I pulled back the sheets. I did not report this to the reception prior to sleeping in the bed as I only noticed it the next day as when I jumped into bed it was dark so I didn't see it, it had also beed through the wash so wasn't from me.

Dear Daniel M., We very much appreciate your comments regarding your stay at the Mercure Launceston. My sincerest apologies in relation to the linen on the bed, this is totally unaccaptable and I will be discussing this further with the houskeeping team to ensure that this does not happen again. Rest assured that we have not had this happen before, our normal standard of cleanliness is always high, so I am shocked that this occured. We appreicate you addressing this issue with us and we will ensure that this does not occur again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

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