Mercure Launceston 4 stars

Customer review rating (ALL Rating) 4.3/5 1,870 reviews

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Description

Hotel extras

  • Central CBD Location

  • Complimentary Parking

  • Onsite Restaurant

  • Modern, Comfortable Rooms

  • Flexible Booking Options

Our accommodation(s)

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Hotel location

Mercure Launceston

3 Brisbane Street
7250 LAUNCESTON
Australia

GPS:-41.432576, 147.145793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Titanium Bar & Bistro

The ideal space for intimate gatherings, popular with both in-house guests from the adjoining Mercure Launceston, as well as locals alike. Perfect for drinks or a coffee after a long day of work or sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,870 reviews

Customer review rating 4.5/5

Daniel M. Couples - Confirmed reviews ALL

Really pleasant stay. Great ammenities in the room. After having travelled about a bit and stayed in countless hotels I can say that the staff here are world class. Friendly and professional. Excellent stay

Customer review rating 5.0/5

Margaret A. Couples - Confirmed reviews ALL

Everything about the Mercure Launceston was wonderful. Experienced engaging Staff, welcome & assistance finding an Urgent Massage, Large Quite Room, off street Parking, Smiles from other clients, everyone was happy.

Customer review rating 3.5/5

Georgina G. Couples - Confirmed reviews ALL

Room was small and had an open balcony where door and window was facing, so couldn't fully open curtains. A little noisy with people walking past and carpark below. It was more like a motel facility, not your usual "Mercure" type accom. (perhaps should be an "Ibis"). On the upside the bed was very comfortable. Staff were nice. Breakfast was good.

Customer review rating 4.5/5

Sonia B. Friends - Confirmed reviews ALL

Fantastic service in restaurant, room service was lacking.

Hi Sonia, Thank you for your kind words! I'm thrilled to hear you had a comfortable stay and enjoyed the restaurant service. I appreciate your feedback regarding room service and will make sure to share it with the team for improvement. Kindest Regards. Stacey.C. Front Office Manager

Customer review rating 1.5/5

Lyndell J. Business - Confirmed reviews ALL

Booking was for twin beds - when I checked in and enquired about the beds I was told that their was 1 Queen Bed - Reception staff eventually found booking where it stated twin bed required - bed was separated. Receptionist explained where lift was - I particularly asked if there were any stairs and was told NO stairs - there were several sets of stairs - upon asking a cleaner where I could get someone to help with our bags she did it herself. At checkout I had worked out how to drive to a different parking lot and load the bags. The Parking lots were very uneven and dangerous. The chair in the room was way past its use by date with the leather cracked and arms very scuffed.

Hi Lyndell, Thank you for sharing your feedback. I'm truly sorry to hear about the mix-up with your bedding arrangement and that our staff didn’t provide the clarity you needed regarding the stairs. We aim for our team to offer accurate information and assistance to all our guests, and I regret that we fell short in your case. I appreciate your mention of the parking lot concerns. We’re always looking to improve the safety and convenience of our facilities, and I’ll make sure your comments are noted. As for the chair in your room, we understand how important comfort is during your stay, and we’ll ensure it’s addressed. Thanks again for bringing these matters to our attention. We value your input and hope to provide you with a better experience in the future. Kindest Regards. Stacey.C. Front Office Manager

Other web-users rate our hotel

  • 682 reviews 8.9/10 Location
  • 1,183 reviews 7.5/10 Room
  • 843 reviews 8.8/10 Service
  • 6 reviews 9.3/10 WiFi
  • 464 reviews 7.9/10 Cleanliness
  • 189 reviews 8.4/10 Vibe
  • 175 reviews 6.2/10 Breakfast
  • 5 reviews 2.9/10 Wellness Area

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