All staff from reception, cleaning and food and beverage were fantastic. Room suited my needs as a regular business traveller.

Stayed for one night and enjoyed our stay. Ideal for families across the road from city park and a short walk the the CBD. Free car parking was a bonus.

Professional and helpful staff, clean room, good breakfasts. Great to have lots of dairy-free options. Loud arguments in the middle of the night and people running their cars in the car park for over half an hour in the morning we’re a couple of really unpleasant experiences.

Check in process was easy. Rooms were clean and had modern facilities. Good location but a little far from the main centre.

We stayed on two occasions during December/ January and thought the property was well located, easy to park our hire car and we had easy access to our room. Some rooms may be difficult to access and needed two flights of stairs. Our 2nd floor room was more spacious than 1st floor and the bathroom was slightly larger making our second stay more comfortable. Between our two stays, changes were made to breakfast service ( due to buffet removal for Covid precautions) and this removed some of the choices from the menu and left guests with a fairly restrictive hot breakfast choice, compared with what other hotels were offering. We felt this needed more thought and planning. Reception staff were always friendly and helpful. Restaurant staff did not appear helpful, in fact they always looked troubled, stressed and not very friendly.

We had a great stay at Mercure Launceston. When we checked in the staff were awesome and very helpful in accommodating our request to have rooms close to each other due to have to support some disabled guests. The house keeping staff were great, helping with clean towels and shampoo etc very quickly. The only thing that marred our stay was the Blonde haired wait staff on Sunday morning breakfast on 9th Jan. She was difficult to deal with. We actually felt like second class citizens. She was short and dismissive, wasn't interested in listening to what we were trying to say. Put my disabled participants and 9 yo child in their place unfairly. Told our party that we needed to take a seat until she took our orders. When I tried to explain to her that we knew the process from the day before she dismissed my comment and said that was only for people that had prepaid. I explained we had and she said we would need to wait till she confirmed it as it wasn't in her paperwork. Questioned us around what we actually needed from the continental buffet. Took her time filling the empty juice jug, the chef had to call her a second time to remind her to refill it while I stood and waited for her to do so. Told us that there was no jam left, even though we could actually see the box full on the shelf. Again the chef chased this up for us. We felt as though she thought we might be trying to steal the silverware. Apart from that one experience, the rest on our stay was very pleasant and I would recommend to others.

Good

I think it was Lorrie … she was delightful to meet and speak to. Nothing was a bother!

Lovely. Breakfast was limited. Bed sheets need to be fitted and cotton Basin in room had big crack Design of basin - made bench always wet Blue tooth speaker needed Towel rails - need some No tissues for two days

Easy to find, large clean room, great place to stay

1st room was very noisy from road noise all night but the office staff changed my room and that room was quiet .The restaurant was very good for dinner and the service in the restaurant was excellent. Hotel was in a very good position. I just want to say the breakfast bake beans were really not good But over all excellent stay

1. Room didn't have sufficient light in ceiling 2. Way too small bathroom, the exhaust fan wasnt of enough power. 3. While checking out the staff was confused and marked that I took a water bottle from mini bar but I didn't. 4. Limited channels on tele. 5. Way too small fridge 6. The room was so small and I could hardly fit my luggage of 2 adults and a child.

Another friendly stay at Mercure Launceston from the CheckIn to Dinner, Breakfast and repeat. Great Staff who go out of their way to make you 'Feel at Home away from Home' and with good parking and close by walking to CBD a breeze.

Another beaut stay at Mercure Launceston with the usual attention to detail and friendliness. The room was comfy and quiet as usual and the breakfast and dinner - drinks was well up to the usual standard which we enjoy, together with the friendly banter and attention of Staff.

Our stay at Mercure Launceston was great, the room was lovely, the staff were great and very helpful , it has a laundry which was very handy when your on the road , the only thing I would criticise was the lack of buffet for breakfast as the menu was not very extensive, but the food was good and girls serving were great