Mercure Launceston 4 stars

Customer review rating (ALL Rating) 4.4/5 1,730 reviews

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Mercure Launceston - Image 1
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3 Brisbane Street, 7250 LAUNCESTON, Australia

Description

Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Free parking available.

Our accommodation(s)

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Hotel location

Mercure Launceston

3 Brisbane Street
7250 LAUNCESTON
Australia

GPS:-41.432576, 147.145793

Telephone
Fax +61 3 6334 3910

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Titanium Bar & Bistro

The ideal space for intimate gatherings, popular with both in-house guests from the adjoining Mercure Launceston, as well as locals alike. Perfect for drinks or a coffee after a long day of work or sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,730 reviews

TripAdvisor Rating  3.5/5  566 reviews

Clean and close to local area.

Customer review rating 4.5/5

Manny C. Business - Confirmed reviews ALL

Found it to be clean and friendly. Staff are helpful and the resturant was that nice that i was there every night during my stay. Still waiting for a copy of my invoice for the stay

Dear Manuel, Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. Our team here are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. You invoice has been sent, apologises on the wait for it. We look forward to welcoming you back to Mercure Launceston in the near future. Kind regards Stacey. C Front Office Manager

Not satisfying

Customer review rating 0.5/5

Steph Couples - Confirmed reviews ALL

When we booked this through our Travel by Wyndham for our honeymoon and advised it was a special occasion we had high hopes of a great experience like in previous occasions. First off we had a very small room, no ventilation in the bathroom which caused a lot of condensation. There was washing facilities on site and the dry is obviously on its way out and I had our clothes in the dryer for over an hour for them to still come out wet! To top it off I asked for housekeeping everyday day hoping for clean sheets cause we had a 10 night stay and didn’t get clean bedding.. i honestly wouldn’t stay their again!

Dear Steph, Thank you for sharing your feedback. We're truly sorry to hear about your negative experience at our hotel. Cleanliness and comfort are top priorities for us, and we are investigating the concerns you raised to ensure that they are addressed. We do have a scheduled sheet change policy, particularly for longer stays, and it seems this was unfortunately missed during your visit. Please accept our sincerest apologies for that oversight. Regarding the dryer, we appreciate you bringing this to our attention. Once we were notified by another guest, we immediately arranged for a technician to fix it, ensuring it's fully operational for future use. Once again, we apologize for the inconveniences you faced, and we truly hope to welcome you back in the future with an improved experience. Kind regards Stacey.C Front Office Manager

Convenient location

Customer review rating 4.0/5

Ms Couples - Confirmed reviews ALL

Convenient although a hot shower would have been preferable to the tepid one I got.

Dear Marimar, We very much appreciate your comments regarding your stay at the Mercure Launceston, and thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience with the shower was not up to our usual standard, please rest assured that we have informed the appropriate manager of the information shared. We appreciate your sharing your concerns with us. Thank you. Kind regards Stacey.C Front Office Manager

Crap

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Not good Not happy!

Dear William, Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be sharing your valued comments with the relevant department manager to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Stacey.C Front Office Manager

The room smell was bit off. The water glasses were covered with dust.

Customer review rating 2.5/5

Jess Couples - Confirmed reviews ALL

I initially left a note enquiring about the airport pickup but never got replied. The hotel, service and room in reality seem less than a 4 star. Wouldn’t recommend to our friends.

Dear Jessie, Thank you for sharing your experience at Mercure Launceston. We always aim to provide exceptional service, and your feedback is invaluable in helping us improve. I’m sorry to hear that we didn’t meet your expectations and that your inquiry was missed. Though i am happy to hear our staff member was able to extend your check out free of charge. We truly appreciate you taking the time to leave a review. Kind Regards Stacey. C Front Office Manager

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Other web-users rate our hotel

  • 599 reviews 8.6/10 Location
  • 1,095 reviews 8/10 Room
  • 764 reviews 8.8/10 Service
  • 422 reviews 8.3/10 Cleanliness
  • 177 reviews 9/10 Vibe
  • 157 reviews 5.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.