Mercure Launceston 4 stars

Customer review rating (ALL Rating) 4.3/5 1,819 reviews

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Description

Hotel extras

  • Central CBD Location

  • Complimentary Parking

  • Onsite Restaurant

  • Modern, Comfortable Rooms

  • Flexible Booking Options

Our accommodation(s)

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Hotel location

Mercure Launceston

3 Brisbane Street
7250 LAUNCESTON
Australia

GPS:-41.432576, 147.145793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Titanium Bar & Bistro

The ideal space for intimate gatherings, popular with both in-house guests from the adjoining Mercure Launceston, as well as locals alike. Perfect for drinks or a coffee after a long day of work or sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,819 reviews

Customer review rating 0.5/5

Boo T. K. Families - Confirmed reviews ALL

Good excellent service from reception. Need improvements: 1) Bathroom sink too small resulting in feet when washing. Interrupted hot water and no hot water for more than 20 mins. 2) Leaking water resulting in very wet bathroom. Thanks to excellent service from reception who provided extra floor map to soak up the leak. Was offered a room change but did not accept as we were checking out early the next day.

Customer review rating 4.0/5

Katharine T. Business - Confirmed reviews ALL

I stay here often on business. The location is very suitable. The staff are helpful.

Hi Katharine, Thanks so much for your kind words! We're thrilled to hear you enjoy our location and our helpful team. It’s always a pleasure to welcome you during your business trips. Kindest Regards. Stacey.C. Front Office Manager

Customer review rating 3.5/5

Stuart H. Solo - Confirmed reviews ALL

Basic, clean, good value for price paid. A bit of a renovated 90’s motel vibe which wasn’t apparent from the website, fine for an overnight stay. Onsite parking was handy, breakfast included as part of a member special, average offering but fine as it was free. Staff were helpful and bubbly which makes for a good experience as someone that stays somewhere different every couple of weeks.

Hi Stuart, Thanks for sharing your thoughts and your Loyalty to Accor Hotels! I'm glad to hear you found our hotel to be good value and that our team made your stay enjoyable. I appreciate your feedback about the decor and breakfast offerings; we’re always looking for ways to enhance our guests' experiences. It's great to know that the onsite parking was convenient for you. We hope to welcome you back on your next trip! Kindest Regards. Stacey.C. Front Office Manager

Customer review rating 3.0/5

Nicola B. Families - Confirmed reviews ALL

The customer service during our stay was not great. Whilst all staff did ‘their job’ no one went out of their way to make us feel welcome. At check in the staff member stayed at a second counter hidden from view while I waited at the main counter. After some time I noticed her and had to move with my belongings to her - she did not greet me or invite me to come over. Despite being a large hotel our two rooms were located at the top of the stairs and outside the lift and our balconies over looked a walk way and the open communal laundry. One of our bathrooms had no toilet paper on the holder and none in the cupboard - we shared between our two rooms. We ordered drinks before dinner and received “sighs” when ordering a cocktail because the staff member was on her own. At breakfast we were made to feel like a nuisance for asking for hot water as the machine was showing an error message and then again when there were no plates available at the buffet and had to ask for some clean ones.

Customer review rating 4.5/5

Jim M. Couples - Confirmed reviews ALL

Excellent and friendly service

Dear Jim, Thanks so much for your kind words! We're thrilled to hear you enjoyed our friendly service. It’s always our goal to make guests feel welcome and comfortable. Kindest Regards. Stacey.C. Front Office Manager

Other web-users rate our hotel

  • 663 reviews 8.6/10 Location
  • 1,156 reviews 7.4/10 Room
  • 827 reviews 8.7/10 Service
  • 6 reviews 9.3/10 WiFi
  • 456 reviews 7.3/10 Cleanliness
  • 186 reviews 8.3/10 Vibe
  • 185 reviews 5.5/10 Breakfast
  • 5 reviews 2.9/10 Wellness Area

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