Mercure Launceston 4 stars

Customer review rating 4.3/5 2,073 reviews

ALLSAFE approved hotel

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Mercure Launceston
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+ 9 Services

Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Free parking available.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LAUNCESTON AIRPORT Paying
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • Room service

Hotel location

Mercure Launceston

3 Brisbane Street
7250 launceston
australia

Tel: +61363312055

Fax: (+61)3/63343910

Check-in from 14h00

Check out up to 10h00

  • AIRPORTER LAUNCESTON :  SHUTTLE BUS HOWICK ST

  • By plane

    LAUNCESTON AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    LAUNCESTON RAILWAY At 1.5km / 0.93 miles

GPS :-41.432576, 147.145793

Our accommodation(s)

Our restaurants and bars

Non contractual photo

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,073 reviews

tripadvisor

TripAdvisor Rating 3.5/5

554 reviews

locatio and good restruant

Customer review rating 4.5/5

Fred W. Couples - 23/07/2021 Confirmed reviews ALL

easy, no hassles

Dear Fred W., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Kate on Reception who checked you in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Made to feel special

Customer review rating 5.0/5

Mi… Business - 22/07/2021 Confirmed reviews ALL

Huge thank you to staff who helped me with my mix up in my booking and then upgraded me to an amazing room.

Dear Michele R., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Lauree for her assistance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

well located and great service

Customer review rating 4.5/5

M. Families - 21/07/2021 Confirmed reviews ALL

From the moment we arrived, we felt welcomed. overall the service, location and facilities are really great. Parking a little bit an issue at night due to restaurant guest as well, but not a major problem.

Dear Nagara M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

All went well

Customer review rating 4.5/5

Shane Business - 21/07/2021 Confirmed reviews ALL

No issues

Dear Shane N., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Always a good stay and very hospitable

Customer review rating 5.0/5

Pasquale B. Business - 21/07/2021 Confirmed reviews ALL

Usually stay here for work. Consistently good service, comfortable rooms and convenient location. The food at the Titanium bar for all meals is amazing!

Dear Pasquale B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback and I know the Team look forward to welcoming you on each visit. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Great pad and central to everything

Customer review rating 5.0/5

Nigel Solo - 20/07/2021 Confirmed reviews ALL

Arrived in late due to flight delays ex Melb , staff were excellent and polite was great to see a familiar happy face again in your receptionist had same room as one of my previous stays Loved it and will return for sure

Dear Nigel V., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Good value for money

Customer review rating 5.0/5

Lisa Couples - 18/07/2021 Confirmed reviews ALL

Centrally located. Inclusions were great, and late check out if you wanted.

Dear Lisa D., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Great stay

Customer review rating 4.5/5

L. C. Solo - 18/07/2021 Confirmed reviews ALL

There was nothing to complain about at all. He’d comfy. Shower awesome. Tv mounted in the right spot (sounds simple but a lot of places get this wrong. Meals good downstairs in bistro. Most of all the most outstanding part was how clean the rooms are. The cleaners obviously do an outstanding job.

Dear C. L., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Mixed

Customer review rating 3.0/5

Melinda M. Families - 18/07/2021 Confirmed reviews ALL

The location was convenient, the beds were comfortable and the bathroom was spacious and clean. Unfortunately the room had a strong smell of damp/mildew on entry and for the duration of our stay and the rubbish bin hadn't been emptied.

Dear Melinda, Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have shared your valued comments with the relevant department manager in relation to the rubbish in the bins and the smell in the room, to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha Beck General Manager

Great nights sleep

Customer review rating 4.0/5

Anonymous Business - 17/07/2021 Confirmed reviews ALL

Once again the Mercure Launceston manages to be the home away from home. I've stayed here enough over the years and done some business with wine that its a bit like cheers. Everybody knows your name.

Dear Brad M., We very much appreciate your comments regarding your stay at the Mercure Launceston and its always lovely seeing you. It is a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and very much look forward to seeing you on your next visit. Sincerely, Natasha Beck General Manager

Good

Customer review rating 4.0/5

Sharon A. P. B. Families - 17/07/2021 Confirmed reviews ALL

Staff are fantastic. Keith is such a bubbly and enthusiastic staff member. He’s an asset to this business. So accommodating and informative. It was wonderful to have such flexibility with dates being moved as Covid restrictions changed. Great value for money I.e. breakfast and welcome drinks. All meals fantastic. Breakfast yummy. The only complaint we have was the noise of the main road. Very hard to sleep and no hot water after only one shower on the first day.

Dear Sharon B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Keith, we are very lucky to have him. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Great stay

Customer review rating 5.0/5

Carol O. Couples - 16/07/2021 Confirmed reviews ALL

Check in was great fast lady very helpful we got a upgrade nice surprise nice large room with large bed clean very comfortable we are at the restaurant food was great staff lovely a nice young lady only been working few days very nice all in all I work stay here again great place guys thankyou

Dear Carol O., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Amy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Awesome stay

Customer review rating 5.0/5

Jay Solo - 15/07/2021 Confirmed reviews ALL

Everything was perfect huge bed nice balcony. All Staff amazing especially in the restaurant/bar. Only thing missing was a microwave but all good.

Dear Jabin G., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Good location and central to Launceston.

Customer review rating 4.5/5

Sandra Couples - 15/07/2021 Confirmed reviews ALL

Our 5 day break was terrific, thank you ALL so much for making our stay so enjoyable. The staff were amazing, their friendliness, helpfulness, second to none! Food was very yummy. Hotel room cosy and clean.

Dear Christopher M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Great room at a great price

Customer review rating 5.0/5

Darren W. Friends - 15/07/2021 Confirmed reviews ALL

Check in was quick and friendly. The room was very clean and tidy. I did enjoy the king bed

Dear Darren W., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Great location...and great food

Customer review rating 5.0/5

Marilyn Solo - 13/07/2021 Confirmed reviews ALL

I really enjoyed my stay on Friday nite 9 july.... and had a really enjoyable meal at the bar. Staff in the bar and restaurant are fabulous and the food equally as good. Staff on reception were ok but need some happy pills. My only negative was my room was 106 and directly above the bar and restaurant and very noisy.

Dear Marilyn A., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Joe and Keith, as we strive to continuously improve the quality of our services. I have noted the feedback provided in relation to Reception and we will be sure to address your concerns with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Good stay, apart from unexpected room charges

Customer review rating 3.5/5

Daniel Business - 13/07/2021 Confirmed reviews ALL

Ordered room service twice, $5 per order for delivery, I stayed on the same floor as the restaurant. Apart from that it was fine.

Dear Daniel P., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

small but annoying problems

Customer review rating 3.5/5

Heinrich K. Couples - 12/07/2021 Confirmed reviews ALL

Good stay but two issues that I would like to mention. We had booked through Cudo web page and had breakfast and two nightly drinks included. Breakast was sold as "Daily à la carte breakfast" but was reduced to eggs and bacon only which were delicious for me but were a problem for my wife who did not like bacon and had looked forward to smashed avos. Furthermore, your receptionist insisted that it was two drinks in total and charged as one beer (our third drink) for 8 $. This left a bit of a sour note. We would appreciate if you would inform your staff about the details of this deal .

Dear Heinrich Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be sharing your valued comments with the relevant department manager to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha Beck General Manager

Clean and great location

Customer review rating 3.5/5

Shelby Families - 12/07/2021 Confirmed reviews ALL

Room was lovely and clean but cold, the heat pump did not warm the room even on 27 degrees setting.

Dear Shelby H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also noted the feedback in relation to the Reverse Cycle and will ensure this is checked by maintenance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Relaxed, Friendly atmosphere.. Helpful Staff

TripAdvisor rating 5.0/5

MauriceJohn13 Business - 11/04/2021 TripAdvisor review

Another beaut stay at Mercure Launceston with the usual attention to detail and friendliness. The room was comfy and quiet as usual and the breakfast and dinner - drinks was well up to the usual standard which we enjoy, together with the friendly banter and attention of Staff.

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