Mercure Launceston

Mercure Launceston 4 stars

Customer review rating (ALL Rating) 4.4/5 743 reviews

ALLSAFE approved hotel

Mercure Launceston
See on a map

Description

Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Free parking available.

Our accommodation(s)

Hotel location

Mercure Launceston

3 Brisbane Street
7250 LAUNCESTON
Australia

Fax: +61 3 6334 3910

  • AIRPORTER LAUNCESTON:  SHUTTLE BUS HOWICK ST

  • By plane

    LAUNCESTON AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    LAUNCESTON RAILWAY At 1.5km / 0.93 miles

GPS:-41.432576, 147.145793

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  743 reviews

TripAdvisor Rating  3.5/5  557 reviews

Great hotel close to everything.

Customer review rating 4.0/5

Cassandra Couples - Confirmed reviews ALL

Our room was spacious and comfortable.

Dear Cassandra, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey.C Front Office Manager

Warm welcome in a great location

Customer review rating 5.0/5

Julie Solo - Confirmed reviews ALL

The room was spacious, modern, clean and comfortable. The staff were very friendly and helpful. Meals were well priced, tasty and good value for money. The location made it easy to get to the centre of town and just across the road from City park.

Apartment was small but serviceable and clean.

Customer review rating 3.5/5

Julie Families - Confirmed reviews ALL

Location and access was a bit challenging. The back carpark is quite challenging to access and I tripped on the way into the building due to an uneven and poorly lit surface. Apartment was small but serviceable and cleanliness was great.

Well located

Customer review rating 3.0/5

Sharon Couples - Confirmed reviews ALL

Staff were friendly and helpful and accommodation was nice but the room wasn't insulated and was a lot of street noise and also noise from the hallway. Kept us awake for hours and kept waking up. Steak was the toughest I've ever eaten in Tasmania and I would say probably mainland steak. A shame when Tasmania has the best steak in Australia. We would not eat there again. We were told we didn't need to book for breakfast and when we went down it was booked out for mothers day so we had to go back to our room for room service. Staff handled it well and were apologetic.

Above standard

Customer review rating 4.0/5

Stephen C. Business - Confirmed reviews ALL

I was really impressed by the small details the hotel had put thought into. Its like you really want your guests to genuinely have an enjoyable experience as opposed to just another std hotel room. I would book again without looking elsewhere.

Dear Stephen, Thank you for your great review of Mercure Launceston. All information we receive goes into trying to provide a better service. On behalf of our "Team" we are very glad to hear you enjoyed your stay with us, we hope to see you again very soon. Sincerely, Stacey. C Front Office Manager

Great stay

Customer review rating 5.0/5

Nigel A. Business - Confirmed reviews ALL

I felt well looked after and the hotel was friendly, will stay again

Dear Nigel a., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have confirmed that your points were done for you stay as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey.C Front Office Manager

Rooms lovely

Customer review rating 4.0/5

Amanda Families - Confirmed reviews ALL

Pulling up outside we were not sure we were in the right place, the hotel looked tired and walking in the front door there didn’t appear to be much signage apart from a small Accor sign. We checked in and went to the room which was lovely, clean and modern. The bed was comfortable and the shower was lovely. Breakfast buffet was a little hit and miss, we went down about 830 am and the bacon, scrambled eggs and croissants were cold and looked like they had been there for some time. The sour dough bread was soggy on the bottom but the other bread seemed fine. The muffins were stale. The coffe was good. The stall were helpful and pleasant

Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive all feedback. I have shared your comments with our Kitchen team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very happy to hear you enjoyed your accommodation and our wonderful staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey. C Front Office Manager

Good Stay, friendly staff.

Customer review rating 4.5/5

Gail Friends - Confirmed reviews ALL

Motel was in a great location. Staff were friendly and very helpful. Excellent dining and bar service. Especially the Expresso Martini's made by Brooke ! Only negative was not being open 7 days but it made us explore other eateries.

Dear Gail, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Brooke, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey. C Front Office Manager

Terrible road noise lead to poor sleep

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Seriously. You need to put double glazing in. The traffic noise is unbearable. Providing ear plugs is not a solution. There are so many more competitive accommodation options in the area and I would opt to stay at one of them next time. Very disappointing.

Dear Michelle, Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I do apologise in relation to any traffic noise, our windows have standard double glazing, though with us being situated in the city centre, we understand that there will be noise generated by traffic. We are at looking into other options which unfortunately take time. During your stay we would have been happy to room move you to a suitable room if we had been notified, so your experience could be a better one as we do have rooms situated away from the street access which will offer less noise and a more relaxed stay. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey. C Front Office Manager

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Clean. Although our room faced the main road and was very noisy. Perhaps some double glazing would remedy this. Breakfast was great.

Dear Fiona, Thank you for staying at Mercure Launceston and taking the time to share your feedback with us. All on-line responses are greatly appreciated as we use them to make our next guest experience even better. We hope to welcome you back to our hotel very soon! Sincerely, Stacey.C Front Office Manager

Wonderful Birthday at Mercure Launceston

Customer review rating 5.0/5

Susan J. Couples - Confirmed reviews ALL

Thank you so much for making my Birthday special , I was very spoilt indeed. We were very pleased with our very comfortable room near reception . The location of the property is excellent , opposite the Park and walking distance to the Retail Precinct.

Dear Susan, Thank you for your great review of Mercure Launceston. On behalf of our "Team" we are glad that you enjoyed your stay with us and that we were able to help make your birthday a special one. We hope to see you again very soon. Sincerely, Stacey. C Front Office Manager

Very good stay

Customer review rating 4.5/5

Susan S. N. Couples - Confirmed reviews ALL

Very clean and comfortable room, cheerful and polite staff, excellent meals. Easy to find.

Dear Susan Thank you for your great review of our Hotel, Mercure Launceston. We're so very happy to hear you enjoyed your stay with us, that it was comfortable and clean, and we hope to see you again one day soon. Thank you again. Sincerely, Stacey. C Front Office Manager

GREAT COMFORTABLE ACCOMMODATION

Customer review rating 4.5/5

Graham B. Couples - Confirmed reviews ALL

We stayed 3 nights and enjoyed the large, well fitted king room. The bathroom was very spacious and recently renovated. It needs an exhaust fan as it steams up with the great shower that is there. The staff were very polite and helpful. We will return when next in Launceston.

Dear Graham, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team and maintenance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey. C Front Office Manager

Excellent value stay in good location

Customer review rating 4.5/5

Local T. Couples - Confirmed reviews ALL

Very well located for all our needs. All staff helpful and friendly Plenty of off street parking

Dear Kaye, Thank you for your great review of Mercure Launceston. On behalf of all of our "Team" we are very glad that you enjoyed your stay and thank you on the compliments of our staff, we hope to see you again very soon. Sincerely, Stacey. C Front Office Manager

Beautiful Location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Wonderful friendly staff, great rooms, delicious breakfast and the location was perfect.

Dear Irene, Thank you for your great review of Mercure Launceston. On behalf of the "Team" we are glad that you enjoyed your stay with us and enjoyed your meals, we hope to see you again very soon. Sincerely, Stacey. C Front Office Manager

Comfy room and spacious. Good location

Customer review rating 4.5/5

Karen Couples - Confirmed reviews ALL

We stayed four nights. Room was clean and comfortable and spacious. We ate breakfast and tea in the restaurant and was nice. Service was good. Location was great to walk to most places we were going.

Dear Karen, We very much appreciate your comments regarding your stay at the Mercure Launceston. We are so very happy to hear you enjoyed your stay with us, and that everything met your expectations,.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey. C Front Office Manager

Great Location

Customer review rating 4.0/5

Sue Couples - Confirmed reviews ALL

The Staff were very friendly and helpful. The room was comfortable and clean. Unfortunately the restaurant wasn’t open on either night for dinner as we stayed on a Sunday and a public holiday. It was easy walking distance to the Mall and UTAS Stadium. Car parking was convenient. As our room was on the busy Brisbane Street side traffic noise was a problem. If we stay again will request a room on the other side of the building.

Dear Reg, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. We are very happy you had a great stay, if you ring us direct next time we can definitely help with a room better situated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey. C Front Office Manager

Fantastic room.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The room was updated & modern. Great size. Great location. Only downside was the traffic noise

Dear Michelle, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. We are so very happy to hear you enjoyed your stay with us, all feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacaey. C Front Office Manager

Customer review rating 4.5/5

Mike Business - Confirmed reviews ALL

Nicely furnished and comfortable room. Very cheerful & friendly receptionist. The only issues were noise from the street and the length of the power cord for the iron which was fixed to the inside of the closet making it difficult to use.

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive all feedback and information that will help improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey. C Front Office Manager

Nice Hotel

TripAdvisor rating 5.0/5

Cjbchgf TripAdvisor review

Nice hotel in great location opposite beautiful park. Room was spacious and had recent refurbishment. Breakfast was good and all the staff were extremely friendly. Will stay again when next in Launceston.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in LAUNCESTON