Mercure Launceston 4 stars

I'm a Regular guest who always enjoys staying at this property. Great Staff,Rooms and dining is exceptional. Special shout out to Kieth (an asset to your business).

Spent one night at the Mecure Launceston. Staff were friendly. Room was lovely, bed comfortable and the bathroom was beautiful. Would be happy to stay there again.

Family stay in room 116 which was self contained and big!

Clean, net and tidy rooms. Friendly helpful staff

We stayed two nights at the start of school holidays as a mini break. We drove from Hobart and “maps” took us to a completely different location despite have keyed in Mercure Launceston. Great location overlooking the park. Our stay was somewhat jerky. Keys didn’t work, the bathroom exhaust fan was loud beyond belief, there was a piece of cornice missing from the ceiling and a small leak in the shower. The restaurant staff were great, breakfast was good both mornings.

Room was clean and modern. Pillow was too high so I now have a sore neck. Paid for buffet breakfast but there was no buffet, was able to get what I wanted off the menu but there wasn't a big selection and on the second day there were no avocados. No fan in the bathroom so the floors were slippery from condensation after a shower. Was not impressed about $50 being taken from my account then being told it would take over a week to come back to my account.

Mercure Launceston has wowed us once again. The obvious reason as to why we chose Mercure Launceston is because of its convenient location and it being very close to the city. However, we also always receive such wonderful treatment by all staff as they ensure we enjoy our stay to the fullest extent. We were also treated amazingly by the Titanium bar/restaurant team. Special mention to Keith, the bar/restaurant manager! Kelly and Joe was pretty awesome too! Overall, like always, Mercure Launceston has never disappointed us. We will definitely come back and stay with Mercure next time we are in Launceston.

We fully understand the situation ,but we are a bit disappointed ,not having your fantastic breakfast available for us . The staff cannot be any better then they are now . Still ,we had a good time there.

Immaculate room, welcoming staff, great location to be able to walk into the city when i didn't want to drive in unfamiliar city. Plus ample free parking.

Friendly team. Hotel has comfortable modern rooms. Restaurant and bar yummy

We have stayed at Mercure Launceston before and were confident the Covid protocols would be well attended to. They were. Reception staff are very pleasant and efficient, the room clean and well appointed and our needs were catered for (easy access as I have mobility issues). Now onto the highlight of our stay.....Titanium......we were greeted for dinner by Kellie, she recognised us from previous stays and was so welcoming, Joe in the bar was the same and they looked after us so well, the food was delicious, steak cooked to perfection with fresh accompaniments and tasty jus. No waiting for fresh drinks etc and social distancing in practice, we were so happy this induced us to book again for the next night which was my Birthday. Keith was also working this night as it was a busy Friday night and as always he is friendly and attentive. Kellie is so full of life and character, she had organised candles and a sparkler for my dessert and between the three of them and the chefs our night was superb. It is so difficult to find great staff and these three front of house staff are definitely superb at their jobs, they keep up with drinks and encourage you to want to be there and enjoy all there is on offer. It is and has been such a stressful time for the hospitality industry and The Mercure Launceston are doing all they can to keep their guests coming back. Thank you all so much.

The room was a good size, very clean and comfortable.

Late check in procedure well explained. Room comfortable and quiet and hotel well located. Room was very clean and hotel represents great value for money. Very happy with stay.

We booked 9 rooms as we had people attending a conference in Launceston. The booking process went smoothly, as well as the check-in when we were given breakfast vouchers for the next morning. The room (superior king) was nicely updated (although small) with a comfortable bed. I checked in before many of our guests and had no towels in the room (which was fixed) and then i found that the bin had not been emptied and there was a used face mask in there as well as food containers. In the time of COVID and explicit cleaning regulations, this was not acceptable. I did let the reception know.

The room was nice, but I was located in room 1 which had a lot of traffic noise as well as lot of noise from pedestrians walking past. The bed linen also had a blood stain right in the middle of the bed, I meant to take a photo of it, but it slipped my mind. I also do not know how housekeeping would have missed this when making the bed? This is beyond me as it stood out clearly when I pulled back the sheets. I did not report this to the reception prior to sleeping in the bed as I only noticed it the next day as when I jumped into bed it was dark so I didn't see it, it had also beed through the wash so wasn't from me.