Mercure Launceston 4 stars

Customer review rating (ALL Rating) 4.3/5 2,272 reviews

ALLSAFE approved hotel

Mercure Launceston
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+ 15 Services

Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Free parking available.

Hotel location

Mercure Launceston

3 Brisbane Street
7250 launceston
australia

Fax: (+61)3/63343910

Check-in from 14h00

Check out up to 10h00

  • AIRPORTER LAUNCESTON:  SHUTTLE BUS HOWICK ST

  • By plane

    LAUNCESTON AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    LAUNCESTON RAILWAY At 1.5km / 0.93 miles

GPS:-41.432576, 147.145793

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our accommodation(s)

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

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ALL Rating 4.3/5

2,272 reviews

TripAdvisor Rating 3.5/5

556 reviews

Friendly service - good location

Customer review rating 4.5/5

Dave W. Couples - 17/01/2022 Confirmed reviews ALL

Just returned from a 3 night stay at Mercure Launceston- it was a very enjoyable trip enabling us to catch up with friends and do some sightseeing as well as sampling the last cherries of the season. The room(215) had been recently refurbished and had a very comfortable bed. Breakfast and dinner at the hotel was tasty with ample serves. The location of the hotel was excellent with just a short stroll through the park to the city. Our only very minor issue was with the fan in the refurbished and admittedly ‘compact’ bathroom- it was very noisy for a new unit and as it was connected to the light could not be switched off. We enjoyed our stay and will stay there again on our next visit to Launceston

Dear David w., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Great refurbished rooms. Quiet,best nights sleep we had in a hotel in a long while.

Customer review rating 5.0/5

Allan B. Couples - 16/01/2022 Confirmed reviews ALL

Great accommodation and breakfast. Enjoyed our stay so much that we are planning a return visit. Staff were pleasant and accommodating.

Dear Allan B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager
Customer review rating 4.0/5

Ross A. Couples - 15/01/2022 Confirmed reviews ALL

Do you know the saying “Don’t judge a book by its cover” Well this is one of them. Room was very spacious and clean. Service was above par. Only disappointing thing was the lamb back strap, not the chef but the cut of meat. Could only eat part of it as the rest was all fat. I would stay again as the location was perfect.

Dear Ross A., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Another Comfy stay

Customer review rating 4.5/5

Maurice Families - 15/01/2022 Confirmed reviews ALL

In a hectic, busy few days in Launceston we had another comfortable and enjoyable stay during a stressful week. Thank you again friendly, polite and efficient Staff at the Mercure Launceston. We're looking forward to seeing you all again soon. All the Best, Maurice

Dear Maurice B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback and to be able to welcome you back on each stay with us. I will share your comments with our team, as always your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and look forward to welcoming you back on your next stay with us. Sincerely, Natasha Beck General Manager

Friendly staff

Customer review rating 4.0/5

Gale Families - 14/01/2022 Confirmed reviews ALL

Good points -Very friendly & helpful staff, comfortable beds & pillows, clean & tidy rooms, lovely breakfast & dinner. Negative points - extremely small bathrooms & very steep hilly car park.

Dear Gale M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Central location. Ample Parking. Great room.

Customer review rating 5.0/5

Anonymous Business - 12/01/2022 Confirmed reviews ALL

All staff from reception, cleaning and food and beverage were fantastic. Room suited my needs as a regular business traveller.

Dear John P., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we very much look forward to welcoming you on your next visit. Sincerely, Natasha Beck General Manager

Well located very clean rooms

Customer review rating 5.0/5

Wendy H. Couples - 11/01/2022 Confirmed reviews ALL

Stayed for one night and enjoyed our stay. Ideal for families across the road from city park and a short walk the the CBD. Free car parking was a bonus.

Dear Wendy H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Good location

Customer review rating 4.0/5

Anonymous Solo - 10/01/2022 Confirmed reviews ALL

Professional and helpful staff, clean room, good breakfasts. Great to have lots of dairy-free options. Loud arguments in the middle of the night and people running their cars in the car park for over half an hour in the morning we’re a couple of really unpleasant experiences.

Dear Melina G., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologize in relation to the noise from inconsiderate people in the carpark, we do stipulate in our compendiums that noise needs to be kept to a minimum for the comfort of all guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Comfortable hotel

Customer review rating 4.5/5

Hannah Couples - 10/01/2022 Confirmed reviews ALL

Check in process was easy. Rooms were clean and had modern facilities. Good location but a little far from the main centre.

Dear Hannah, Thank you for staying at Mercure Launceston and taking the time to share your feedback with us. All on-line responses are greatly appreciated as we use them to make our next guest experience even better. We hope to welcome you back to our hotel very soon! Sincerely, Stacey. C Front Office Manager

Well located, easy parking on property.

Customer review rating 4.0/5

Lynne C. Couples - 10/01/2022 Confirmed reviews ALL

We stayed on two occasions during December/ January and thought the property was well located, easy to park our hire car and we had easy access to our room. Some rooms may be difficult to access and needed two flights of stairs. Our 2nd floor room was more spacious than 1st floor and the bathroom was slightly larger making our second stay more comfortable. Between our two stays, changes were made to breakfast service ( due to buffet removal for Covid precautions) and this removed some of the choices from the menu and left guests with a fairly restrictive hot breakfast choice, compared with what other hotels were offering. We felt this needed more thought and planning. Reception staff were always friendly and helpful. Restaurant staff did not appear helpful, in fact they always looked troubled, stressed and not very friendly.

Dear Lynne J C., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize in relation to the changes in breakfast service during your stay and the staff, we will address your concerns with the relevant department manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Enjoyedf our stay, comfortable and clean

Customer review rating 4.5/5

Helen Friends - 10/01/2022 Confirmed reviews ALL

We had a great stay at Mercure Launceston. When we checked in the staff were awesome and very helpful in accommodating our request to have rooms close to each other due to have to support some disabled guests. The house keeping staff were great, helping with clean towels and shampoo etc very quickly. The only thing that marred our stay was the Blonde haired wait staff on Sunday morning breakfast on 9th Jan. She was difficult to deal with. We actually felt like second class citizens. She was short and dismissive, wasn't interested in listening to what we were trying to say. Put my disabled participants and 9 yo child in their place unfairly. Told our party that we needed to take a seat until she took our orders. When I tried to explain to her that we knew the process from the day before she dismissed my comment and said that was only for people that had prepaid. I explained we had and she said we would need to wait till she confirmed it as it wasn't in her paperwork. Questioned us around what we actually needed from the continental buffet. Took her time filling the empty juice jug, the chef had to call her a second time to remind her to refill it while I stood and waited for her to do so. Told us that there was no jam left, even though we could actually see the box full on the shelf. Again the chef chased this up for us. We felt as though she thought we might be trying to steal the silverware. Apart from that one experience, the rest on our stay was very pleasant and I would recommend to others.

Dear Helen F., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologize in relation to the service provided in the restaurant on the Sunday morning, I have addressed your feedback with the relevant Department Manager to ensure this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Well,located, great views form the Balcony

Customer review rating 4.5/5

James M. Couples - 09/01/2022 Confirmed reviews ALL

Good

Dear James, Thank you for taking the time to share your feedback. We are happy to hear you enjoyed your stay and we hope to welcome you back to our hotel very soon! Sincerely, Stacey. C Front Office Manager
Customer review rating 5.0/5

Maree M. Couples - 09/01/2022 Confirmed reviews ALL

I think it was Lorrie … she was delightful to meet and speak to. Nothing was a bother!

Dear Maree Thank you for your great review of Mercure Launceston. On behalf of the "Team" we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stacey. C Front Office Manager

Well located

Customer review rating 3.5/5

Anonymous Couples - 09/01/2022 Confirmed reviews ALL

Lovely. Breakfast was limited. Bed sheets need to be fitted and cotton Basin in room had big crack Design of basin - made bench always wet Blue tooth speaker needed Towel rails - need some No tissues for two days

Dear Nicole F., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you taking the time to provide us with your feedback, it allows us the opportunity to continually improve on our product Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Clean, good location, great breakfast

Customer review rating 4.0/5

Andrew P. Families - 09/01/2022 Confirmed reviews ALL

Easy to find, large clean room, great place to stay

Dear Andrew P., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck General Manager

Very happy

Customer review rating 5.0/5

Tomas K. Couples - 06/01/2022 Confirmed reviews ALL

1st room was very noisy from road noise all night but the office staff changed my room and that room was quiet .The restaurant was very good for dinner and the service in the restaurant was excellent. Hotel was in a very good position. I just want to say the breakfast bake beans were really not good But over all excellent stay

Dear Tomas K., We very much appreciate your comments regarding your stay at the Mercure Launceston. Im happy to hear we were able to change you to a more suited room, i will share your comments with our team especially in regards to housekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Could have been better

Customer review rating 2.0/5

Anonymous Families - 05/01/2022 Confirmed reviews ALL

1. Room didn't have sufficient light in ceiling 2. Way too small bathroom, the exhaust fan wasnt of enough power. 3. While checking out the staff was confused and marked that I took a water bottle from mini bar but I didn't. 4. Limited channels on tele. 5. Way too small fridge 6. The room was so small and I could hardly fit my luggage of 2 adults and a child.

Dear Amit K., Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations. We are close to main roads which offer excellent accessibility, and at some times of the day there may be noise that some people are sensitive too and i am very sorry if that experience diminished your stay. Please allow me to express my sincerest apologies for the bottles of water confusion, i can see that you were definitely not charged for it. If you have any troubles connecting to foxtel, the staff on reception would have loved to have helped you with this as well. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey. C Front Office Manager

Busy visit...Comfy stay again

TripAdvisor rating 5.0/5

MauriceJohn13 Business - 14/11/2021 TripAdvisor review

Another friendly stay at Mercure Launceston from the CheckIn to Dinner, Breakfast and repeat. Great Staff who go out of their way to make you 'Feel at Home away from Home' and with good parking and close by walking to CBD a breeze.

Relaxed, Friendly atmosphere.. Helpful Staff

TripAdvisor rating 5.0/5

MauriceJohn13 Business - 11/04/2021 TripAdvisor review

Another beaut stay at Mercure Launceston with the usual attention to detail and friendliness. The room was comfy and quiet as usual and the breakfast and dinner - drinks was well up to the usual standard which we enjoy, together with the friendly banter and attention of Staff.

Our stay

TripAdvisor rating 4.0/5

kghart13 19/02/2021 TripAdvisor review

Our stay at Mercure Launceston was great, the room was lovely, the staff were great and very helpful , it has a laundry which was very handy when your on the road , the only thing I would criticise was the lack of buffet for breakfast as the menu was not very extensive, but the food was good and girls serving were great

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