Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 734 reviews

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Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key and Safehotels Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  734 reviews

Customer review rating 4.5/5

Juha V. Couples - Confirmed reviews ALL

We we very satisfied with the service of staff. Our executive room was very nice.

Dear Juha, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you were satisfied with our staff's service and enjoyed your executive room. We look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Joycems M. Business - Confirmed reviews ALL

Awesome service, ambiance, friendly staff from reception, bar staff and breakfast team.

Dear Joycems, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff to be friendly and that you enjoyed the ambiance and service throughout the hotel. Your feedback is greatly appreciated. Best regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

John W. Couples - Confirmed reviews ALL

Staff were fantastic, attentive, caring and genuinely pleased to assist. Location great. Room was decent size, clean and well maintained. Breakfast was below par with other Pullman hotels. Same, same every day with no variation in choice. Overall a good stay but not exceptional.

Dear John, Thank you for your feedback regarding your recent stay. We are pleased to hear that our staff provided excellent service and that you enjoyed our location and room quality. We appreciate your comments about breakfast and will take them into consideration for future improvements. Kind regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Vicente C. G. Couples - Confirmed reviews ALL

Everything excellent, especially staff's professionalism and friendy attitude. Room correct. efficient laundry shuttle to Waterfront. Breakfast excllt. But the Japanese restaurant, terrible. My wife had sushi for dinner (slow, bad service, ...) and she spent the whole light with a big diarrhea and vomits. To NOT be repeated.

Dear Vicente, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location, staff professionalism, and breakfast offerings. However, we sincerely apologize for your wife's unfortunate experience at our restaurant. We take such matters seriously and appreciate your insights on service quality. We have taken the necessary measures to test samples and will provide adequate feedback once available. Once again, our sincere apologies for the discomfort you experienced. Your comments will be shared with our team to ensure we maintain our standards. Best regards, Pullman Cape Town City Centre

Customer review rating 1.0/5

Prebagaren M. Business - Confirmed reviews ALL

Booked through Booking.com. It was not made clear that the hotel is undergoing renovations. I was also not informed of the renovations at check in which would have allowed me to book a different hotel. Only one lift was working resulting in frustrating delays. Had to duck under scaffolding in the lift entrance. The fire alarm was disruptive in the middle of the night. When complained it was a result of technical problems. Really really dissatisfied. Will never stay at Pullman again.

Other web-users rate our hotel

  • 272 reviews 8.3/10 Location
  • 430 reviews 7.4/10 Room
  • 640 reviews 8.3/10 Service
  • 5 reviews 7.1/10 WiFi
  • 188 reviews 7.6/10 Breakfast
  • 151 reviews 7.9/10 Cleanliness
  • 149 reviews 5.2/10 Amenities
  • 23 reviews 3.3/10 Wellness Area

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