Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 804 reviews

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Pullman Cape Town City Centre - Image 1
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22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa

Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key, Safehotels, and EDGE Green Building Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Telephone
Fax +27 21 467 4001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  804 reviews

Customer review rating 5.0/5

Derick C. Business - Confirmed reviews ALL

I had an amazing experience at your hotel from the check in I knew I was at home . Achumile was so welcoming and throughout my stay she was always checking on me making sure I’m still enjoying my stay and comfortable. I enjoyed my whole stay . I felt at home.

Dear Derick, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that Achumile made you feel at home and that you enjoyed your experience from check-in to check-out. Our team strives to provide a welcoming atmosphere, and it is gratifying to know that we succeeded during your visit. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Cindy M. O. Business - Confirmed reviews ALL

Had an amazing experience, staff are friendly and kind and rooms are amazing

Dear Cindy, Thank you for your wonderful feedback. We are thrilled to hear that you had an amazing experience and appreciated the kindness of our staff as well as the quality of our rooms. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Luis O. Couples - Confirmed reviews ALL

The hotel itself is quite impressive in every aspect (cleanliness, location, comfy bed, spacious room...), but what really made the difference was the amazing welcome I had during check in process. As a gold member, I have travelled all over the world using Accor properties, but I never felt so welcomed, acknowleged and appreciated as the Pullman Cape Town made me feel when I first walked in. They thanked me several times for my loyalty, upgraded me to a superior room, gave me access to Executive Lounge... And the entire team was so smiling and nice... Especially the lady who checked us in on May 1st. My gratitude to you all.

Dear Luis, Thank you for sharing your positive experience with us. We are delighted to hear that you received such a warm welcome during your check-in process and that our team made a lasting impression. It is gratifying to know that our efforts to acknowledge and appreciate our loyal guests, especially our Gold members, have resonated with you. We are pleased that you found our facilities to your liking, including the cleanliness, location, and the comfort of your room. Your kind words about our staff, particularly the lady who assisted you, have been noted and will be shared with the team. We strive to create memorable experiences for all our guests, and it is wonderful to receive such feedback. Thank you once again for your heartfelt review. We look forward to welcoming you back to Pullman Cape Town City Centre in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 2.0/5

Divyansh P. Couples - Confirmed reviews ALL

There is not valet to park the car. Car parking is on level P5. There is no elevator on P5 and it’s an open parking. The buffet is 90% same every morning. Although the staff is nice but the stay was very inconvenient. Didn’t feel like it was worth the buck I paid for.

Dear Divyansh, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly with the parking arrangements and the breakfast offerings. We strive to provide a high standard of service and your comments will be noted for our continuous improvement. It is encouraging to hear that you found our staff to be pleasant, and we appreciate your insights as they help us enhance our guest experience. Warm regards, Pullman Cape Town City Centre

Customer review rating 2.0/5

Sindiswa S. Business - Confirmed reviews ALL

My stay at Pullman Cape Town was overall a pleasant one. The hotel is stunning, and my room in particular was exceptionally neat, clean, and thoughtfully equipped with added features that made for a very comfortable experience. However, my arrival experience left me somewhat disappointed. I had been informed by my employer that the booking was made using the company card, so I was surprised to be asked for payment upon check-in. While I understand that this may be standard procedure, it would have been extremely helpful to receive prior communication from the hotel clarifying this requirement. As confirmation emails were already sent regarding the reservation, including this detail would have allowed me to make the necessary arrangements in advance. Additionally, I was unable to dine at the second-floor restaurant in the evening, as it had been reserved for a group of international guests. Unfortunately, this was not communicated ahead of time or at check-in. A prior heads-up would have been appreciated, as it would have given me the opportunity to make alternative dining arrangements. Overall, while the property and room experience were excellent, the lack of clear and timely communication around key aspects of my stay was a notable shortcoming and detracted from an otherwise positive experience.

Dear Sindiswa, Dear [Guest Name], Thank you for taking the time to share your detailed feedback following your recent stay at Pullman Cape Town. I am truly pleased to hear that you enjoyed our facilities and found your room to be clean, comfortable, and thoughtfully equipped. Your kind words in this regard are sincerely appreciated and will be shared with our housekeeping team. That said, I would like to extend my sincere apologies for the shortcomings you experienced during your arrival and throughout your stay. Your feedback regarding the lack of clarity around the payment process is well noted. While pre-authorisation or payment upon arrival can be standard procedure, we fully agree that this should have been clearly communicated in advance—especially when a booking is made via a company card. We are currently reviewing our communication processes to ensure this information is more transparent moving forward. I also regret the inconvenience caused by the unavailability of our second-floor restaurant during your stay. We understand how disappointing this must have been, particularly as it was not communicated ahead of time. Your comments have been shared with our team to improve how we inform guests of private events and any impact on dining availability. Please rest assured that your feedback is invaluable in helping us improve both our service and communication. We hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you rightfully expected. Warm regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 288 reviews 8.3/10 Location
  • 444 reviews 7.6/10 Room
  • 668 reviews 8.4/10 Service
  • 5 reviews 7.7/10 WiFi
  • 194 reviews 7.9/10 Breakfast
  • 160 reviews 7.9/10 Cleanliness
  • 160 reviews 5.6/10 Amenities
  • 26 reviews 4.5/10 Wellness Area

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