Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 554 reviews

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Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key and Safehotels Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  554 reviews

Customer review rating 3.5/5

Onke Y. Business - Confirmed reviews ALL

Good location and nice establishment but food is kak way below the standard

Dear Onke, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and establishment. However, we regret that our dining options did not meet your expectations. We do hope your conference experience was better. Your comments will be reviewed as we continually strive to enhance our guest experience. Warm regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Luca G. Business - Confirmed reviews ALL

Nice location, in CBD and very nice hotel, room was amazing and clean

Dear Luca, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location and the cleanliness of your room. Your kind words inspire us to continue providing excellent service. Warm regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Thierry N. Business - Confirmed reviews ALL

Excellent

Dear Thierry, Thank you for your kind words. We are delighted to hear that you had an excellent experience at Pullman Cape Town City Centre. Your satisfaction is our priority, and we hope to welcome you back soon. Warm regards, Pullman Cape Town City Centre

Customer review rating 1.5/5

Patricio A. B. Business - Confirmed reviews ALL

Very dated infrastructure, service very average for something which is sold as 5 star in the app. Changed here from another hotel in Cape Town and totally regret it

Dear Patricio, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay fell far short of the 5-star experience we aim to provide. The issues you encountered in our breakfast restaurant are unacceptable, and we sincerely apologize. We will be addressing this directly with our restaurant team to ensure our standards are consistently upheld. We are also very disappointed to learn about the difficulty you faced in obtaining a power adaptor and the lack of follow-up from our team. This is not reflective of the level of service we expect, and your comments will be used as an important training opportunity to ensure prompt and attentive assistance in the future. We value your feedback, and would appreciate the opportunity to regain your trust. We hope that you will visit us again in the near future to make your experience an exceptional and memorable one. Warm regards, Pullman Cape Town City Centre

Customer review rating 2.5/5

Rhonda A. Couples - Confirmed reviews ALL

Paid so much more to be able to enjoy the lounge however it was never staffed and we had to always seek out someone from another area to make a coffee or pour a drink. No plates, no serviettes, coffee machine never turned on and the food provided at anytime but esp. for cocktail hour was absolutely inedible!

Dear Rhonda, Thank you for sharing your experience with us. We are very sorry to hear about the difficulties you encountered in our lounge, especially considering you had paid a premium to enjoy this facility. The lack of staffing, the absence of essential items, the coffee machine and the poor quality of the food offerings—particularly during cocktail hour—are all far below our standards. Please accept our sincere apologies. This is absolutely not the level of service or quality we intend to deliver. We have already shared your feedback with both our Food & Beverage and Guest Services teams to ensure immediate corrective action. The lounge should provide comfort, convenience, and value, and it is clear we fell short on all counts during your stay. We hope that we will be afforded to the opportunity to host you in the near future. Warm regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 214 reviews 8.3/10 Location
  • 357 reviews 7.5/10 Room
  • 483 reviews 8.2/10 Service
  • 5 reviews 7.1/10 WiFi
  • 148 reviews 7.6/10 Breakfast
  • 122 reviews 8.1/10 Cleanliness
  • 116 reviews 5.9/10 Amenities
  • 18 reviews 4/10 Wellness Area

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