Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.1/5 251 reviews

Pullman Cape Town City Centre - Image 1
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Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key and Safehotels Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  251 reviews

Not Satisfied

Customer review rating 3.0/5

Daniel C. Families - Confirmed reviews ALL

When i booked for my stay, i had great expectations, you know "5 star". But upon arriving the staff was welcoming and very friendly but there was nothing 5 star about the stay and the rooms, the TV set had limited functionality, meaning no Netflix or any sort.. The bed was far from comfortable, the breakfast was average they did not have many options. Room cleanliness 6 out of 10.. The air conditioning unit was just blowing cold air. the parking for hotel guests is a disaster, the worst i have ever experienced. It is like the hotel part is a side hustle to keep the residence running.. To conclude, me and my family we had a somewhat disappointing experience for such a hefty amount of money. Lastly i think the name Pullman is definitely 5 star.. But the establishment is definitely an easy 3 star.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Pullman

Excellent hotel and friendly staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Had a fantastic stay at the hotel, the staff were very friendly especially Bianca and Kazi at the reception making our stay very comfortable. Kazi went beyond expectations. Only the fitness area needs to be maintained. The equipment is old, no water and towels

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Pullman

Ok

Customer review rating 2.5/5

Keith Business - Confirmed reviews ALL

Chaotic, not good value for money.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Pullman

Good stay

Customer review rating 4.0/5

Margaret Business - Confirmed reviews ALL

The hotel is clean, beds are comfortable. However, the set menu from the restaurant was horrible. Radish was bitter.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Pullman

Price

Customer review rating 0.5/5

Kalpesh D. Business - Confirmed reviews ALL

Disappointed that went I booked the price went down by over 1000 rand on the actual weekend. I understand the up and downs of the hotel market and rates but as a gold member disappointed nothing was done about this. I doubt I will be using Accor again

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Pullman

Other web-users rate our hotel

  • 166 reviews 8.3/10 Location
  • 266 reviews 7.3/10 Room
  • 331 reviews 7.6/10 Service
  • 7 reviews 5.6/10 WiFi
  • 110 reviews 7.5/10 Breakfast
  • 100 reviews 7.7/10 Cleanliness
  • 89 reviews 4/10 Amenities
  • 14 reviews 1.9/10 Wellness Area

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