Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 664 reviews

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Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key and Safehotels Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  664 reviews

Customer review rating 4.0/5

Peter K. Business - Confirmed reviews ALL

Good and professional staff

Dear Peter, Thank you for your kind words regarding our staff's professionalism. We are delighted to hear that you had a brilliant experience during your stay. Your feedback is invaluable to us, and we hope to welcome you back soon. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Edward H. Couples - Confirmed reviews ALL

Kelly and her colleagues made our stay memorable. Lots of attentions and kindness. We couldn’t be more happy!

Dear Edward, Thank you for your kind words regarding your experience at our hotel. We are thrilled to hear that Kelly and her team contributed to making your stay memorable. It is always our aim to provide attentive service, and we appreciate your recognition of their efforts. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Linda B. Couples - Confirmed reviews ALL

Friendly, dedicated staff. Clean and modern decor/furniture. Beautiful and delicious breakfast.

Dear Linda, Thank you for your kind words regarding our dedicated staff, the modern decor, and our breakfast offerings. We are delighted to know that you enjoyed your stay with us and appreciate your positive feedback. Kind regards, Pullman Cape Town City Centre

Customer review rating 2.0/5

Brian D. Couples - Confirmed reviews ALL

Rooms and hotel location were good. The party and loud music on both the Saturday and Sunday were unacceptable. We were only staying for 4 nights and on 2 nights there were parties around the pool area with cannabis being smoked. Feld very intimidated and would not recommend this hotel for cruise ship visitors like ourselves. We complained to the management when we were staying there and also notified our travel agent. In my opinion the hotel let itself down with the unchecked behaviour of some of the party guests.

Dear Brian, Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to hear that your experience was marred by noise and disturbances from events taking place around the pool area. The comfort and relaxation of our guests are of utmost importance, and I understand how frustrating this must have been for you during your stay. We appreciate your comments regarding the hotel’s location and rooms. It is disappointing to know that the atmosphere did not meet your expectations. While we strive to create a welcoming environment, we also recognize that managing events can sometimes lead to challenges. Your feedback has been noted, and it will be taken into consideration as we continue to enhance our guest experience. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Pullman Cape Town City Centre

Customer review rating 2.0/5

Christian C. Couples - Confirmed reviews ALL

Why is this hotel still carrying the pullman brand it should be taken off

Dear Christian, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the property's condition, and we continually strive to enhance our guests' experiences. Your insights are valuable as we work towards maintaining our standards and improving our services. Best regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 263 reviews 8.3/10 Location
  • 417 reviews 7.5/10 Room
  • 603 reviews 8.1/10 Service
  • 5 reviews 7.1/10 WiFi
  • 183 reviews 7.7/10 Breakfast
  • 147 reviews 5.3/10 Amenities
  • 143 reviews 8.3/10 Cleanliness
  • 23 reviews 2.9/10 Wellness Area

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