Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 572 reviews

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Pullman Cape Town City Centre - Image 1
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22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa

Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key and Safehotels Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Telephone
Fax +27 21 467 4001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  572 reviews

Customer review rating 4.5/5

Haroon A. Couples - Confirmed reviews ALL

Fresh new hotel and while the parking is a bit sparse and there were elevator works in progress when we arrived, the service was notably warm, friendly and helpful - from reception through to the various staff members on duty at the restaurant for breakfast the following morning. The rooms are well appointed, fresh and clean. The bed was a bit soft for my liking, but I still had a wonderful night’s rest. The breakfast options were also good and the option of being able to sit out on the balcony and soak in the early morning city atmosphere was refreshing.

Dear Haroon, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you experienced great service from our staff and enjoyed the atmosphere of our restaurant during breakfast. It is always our goal to provide a warm and friendly environment for our guests. We appreciate your understanding regarding the ongoing elevator works and the parking situation. Your comfort is important to us, and we are glad to know that you found our rooms well-appointed and clean, allowing for a restful night. We take note of your feedback regarding the bed softness and will consider it for future enhancements. Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay. Warm regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Jane W. K. Friends - Confirmed reviews ALL

Very frienfly staff members, good food

Dear Janekanyi, Thank you for your kind words regarding our friendly staff and the quality of food. We are delighted to hear that you had an excellent experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Warm regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Ricardo M. Families - Confirmed reviews ALL

Great stay. Comfortable rooms and friendly staff.

Dear Ricardo, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the comfort of your room. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Pullman Cape Town City Centre

Customer review rating 3.0/5

Manasi S. Solo - Confirmed reviews ALL

Had a pretty rough check-in. There doesn't seem to be a lot of coordination between Accor and Pullman. They didn't have my reservation, had no clue of its details and insisted on my paying again for a room I had already paid for. I finally had to speak to the manager and prove to her that I already had a booking. They spent a lot of time checking back and forth with Accor. Until they managed to confirm my reservation, they treated me like I was trying to cheat them. It was pretty awful. In the meanwhile, when I contacted Accor customer service, I received an email from them 3 days later saying it was not their problem but Pullman's problem. Overall very unpleasant check-in experience. Everything else was fine.

Dear Manasi, Thank you for sharing your feedback regarding your recent stay at Pullman Cape Town City Centre. I am pleased to hear that you appreciated our location; however, I sincerely regret the difficulties you encountered during your check-in process. I do apologise for the inconvenience and frustration you experienced with your booking and the payment method. Unfortunately, the payment option on the Accor platform is not integrated with our hotel’s payment system. For this reason, any outstanding payment will need to be completed directly at the hotel upon check-in. Our Revenue and Engineering teams are currently working on resolving this integration issue to improve the experience going forward. I appreciate your patience in resolving the matter with our management team. Thank you once again for your feedback, and I hope that the remainder of your stay was enjoyable. We value your patronage and hope to provide you with a more seamless experience in the future. Warmest regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Michael B. Couples - Confirmed reviews ALL

Great overall stay. Service and rooms were top class. Unfortunately the breakfast food was cold. Not up to standard.

Dear Michael, Thank you for your kind words regarding your overall stay and our service. We appreciate your feedback about the breakfast temperature, as it is important for us to meet our guests' expectations in all areas. Your comments will be taken into consideration for future improvements. Warm regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 228 reviews 8.6/10 Location
  • 373 reviews 7.8/10 Room
  • 513 reviews 8.2/10 Service
  • 5 reviews 7.1/10 WiFi
  • 157 reviews 7.4/10 Breakfast
  • 130 reviews 8.3/10 Cleanliness
  • 119 reviews 5.9/10 Amenities
  • 18 reviews 4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.