Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 933 reviews

Best price
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Pullman Cape Town City Centre - Image 1
Pullman Cape Town City Centre - Image 2
Pullman Cape Town City Centre - Image 3
Pullman Cape Town City Centre - Image 4
22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa

Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops, local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, gym, rooftop pool, multiple on-site restaurants and bars, 24-hour in-room dining.

  • Green Key, Safehotels, and EDGE Green Building Certified.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with Twin beds

Photo out of - Classic Room with Twin beds

The Classic Twin Room is a 30m² haven with two twin beds, city views, USB ports, mini-bar, air-conditioning, and WiFi. A modern bathroom with a walk-in shower and thoughtful extras makes it ideal for friends, families, or colleagues.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

The Superior King Room offers 32m² of elevated comfort with a king-size bed, Nespresso machine, mini-bar, USB ports, and stunning mountain or city views. The bathroom includes double basins and a walk-in shower for a refined stay.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
See availabilities

The Superior Twin Room is a spacious 32m² retreat with two twin beds, an Nespresso machine, mini-bar, and mountain or city views. A contemporary bathroom with double basins and a walk-in shower makes it perfect for shared stays.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
See availabilities

The Executive King Room at Pullman Cape Town features 36m² of premium space with a king-size bed, Nespresso machine, mini-bar, and panoramic views. A spa-style bathroom and exclusive access to the Executive Lounge complete this elevated experience.

  • Views:

    City View

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
See availabilities

1 Classic Room with King bed interleading with 1 Classic Twin Room, USB port, occasional chair, and credenze with mini-bar. Bathroom with toilet, basin and separate walk in shower. Air-conditioning, WiFi, Guest safe and in-room telephone.

  • Views:

    City View

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 43'/109 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air
See availabilities

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Telephone
Fax +27 21 467 4001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • Cape Town Int. Airport Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 214 rooms
  • 7 rooms for people with reduced mobility
  • 60 family rooms
  • 30 connecting rooms
  • 214 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing
  • Dry cleaning / Ironing

Entertainment

  • Piano

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Pullman Rooftop Pool

  • Outside

Pullman Gym

  • On site
  • On site

Konnichiwa

Photo out of - Konnichiwa

Konnichiwa is a must-visit sushi bar at Pullman Cape Town, just off Bree Street. Led by chef Ernest Tsosane, it serves fresh, made-to-order sashimi, nigiri, and signature rolls in a relaxed setting, perfect for locals and travellers alike.

Cooking style
Japanese
Capacity
32
Accessibility
Accessible service
22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa
Telephone +27 21 467 4000
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Konnichiwa is a must-visit sushi bar at Pullman Cape Town, just off Bree Street. Led by chef Ernest Tsosane, it serves fresh, made-to-order sashimi, nigiri, and signature rolls in a relaxed setting, perfect for locals and travellers alike.

This eatery and cocktail bar at our hotel gives you a New York City rooftop experience in Cape Town. Enjoy lively music along with delicious snacks and light eats in this stylish venue decorated and contemporary look with a modern style.

Rooftop pool vibes at its best. Enjoy our all year round outdoor pool with stunning city views, ample lounges and seating. Lunch or dine with cocktails an ice cold beer on tap.

Our gym is available to all guests complimentary 24 hours a day. Located on the 11th floor, the gymnasium has some stunning views of the Waterfront and City.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  933 reviews

Customer review rating 3.5/5

Blanca M. K. Couples - Confirmed reviews ALL

Dear Blanca, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our hotel and staff. I understand your concerns about sharing amenities with local residents, as it can impact the experience of our guests. We strive to create a welcoming atmosphere for all. Additionally, your comments about the gym have been noted, and we value your input as we continually assess our facilities. Best regards, Pullman Cape Town City Centre

Customer review rating 2.0/5

Elaine M. V. D. P. Business - Confirmed reviews ALL

Dear Elaine, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you encountered regarding the in-room breakfast service during your recent stay. It is disappointing to learn that we did not meet your expectations, especially given your early departure schedule. We strive to ensure that our guests receive timely and efficient service, and it appears we fell short in this instance. Your feedback is invaluable to us, and it will be shared with our team to ensure we review and enhance our processes. We appreciate your understanding and hope that you might consider giving us another opportunity in the future to provide the level of service that reflects our commitment to our guests. Warm regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Verma V. Business - Confirmed reviews ALL

Dear Verma, Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed a comfortable experience during your vacation. Best regards,, Pullman Cape Town City Centre

Customer review rating 5.0/5

Joycems M. Business - Confirmed reviews ALL

Dear Joycems, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our ambiance and comfort to your satisfaction. Your comments are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Jerome B. M. N. Business - Confirmed reviews ALL

Dear Jerome, Thank you for taking the time to share your experience at Pullman Cape Town City Centre. We are delighted to hear that you found our location convenient and appreciated the comfort of your stay, as well as the professionalism of our staff. We acknowledge your feedback regarding the parking situation. Your suggestions for additional designated parking and improved signage have been duly noted, as we continually strive to enhance our guests' experiences. Similarly, we appreciate your input on our breakfast offerings. Expanding the variety of food choices is an important aspect that we will consider to ensure a more satisfying start to the day for our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back in the future and hope to provide an even better experience. Best regards, Pullman Cape Town City Centre

Dear Blanca, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our hotel and staff. I understand your concerns about sharing amenities with local residents, as it can impact the experience of our guests. We strive to create a welcoming atmosphere for all. Additionally, your comments about the gym have been noted, and we value your input as we continually assess our facilities. Best regards, Pullman Cape Town City Centre

Customer review rating 2.0/5

Elaine M. V. D. P. Business - Confirmed reviews ALL

I Stayed 1 night for business. Knowing that I was checking out very early, I requested in room breakfast service to be served at 7am. By 7:18am I had to call down to find out why I had not received any service or communication - only to be told yes they are aware of my order but they are running late. I cancelled the order since I needed to leave by 8am, I left without so much as a cup of coffee for the morning.... Very unprofessional and I must say I will likely never stay with your hotel again. I will ensure I book early to secure the Westin as this is never an issue at that establishment.

Dear Elaine, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you encountered regarding the in-room breakfast service during your recent stay. It is disappointing to learn that we did not meet your expectations, especially given your early departure schedule. We strive to ensure that our guests receive timely and efficient service, and it appears we fell short in this instance. Your feedback is invaluable to us, and it will be shared with our team to ensure we review and enhance our processes. We appreciate your understanding and hope that you might consider giving us another opportunity in the future to provide the level of service that reflects our commitment to our guests. Warm regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Verma V. Business - Confirmed reviews ALL

Hotel Was good for vacation

Dear Verma, Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed a comfortable experience during your vacation. Best regards,, Pullman Cape Town City Centre

Customer review rating 5.0/5

Joycems M. Business - Confirmed reviews ALL

Great ambiance and comfort.

Dear Joycems, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our ambiance and comfort to your satisfaction. Your comments are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Jerome B. M. N. Business - Confirmed reviews ALL

I appreciated the comfort of my stay – my room, the warmth and professionalism of the hotel staff. However, I believe there are a few areas that could enhance the overall experience. Firstly, the parking situation for guests could use some improvement. It would be beneficial to have more designated parking, not only on the fifth floor, and also clearer signage for driving up and down to make parking easier and more accessible. Additionally, I found the breakfast options to be quite limited. Expanding the variety of food choices would greatly enhance the morning experience for guests, allowing for a more satisfying start to the day. Thank you for considering these suggestions!

Dear Jerome, Thank you for taking the time to share your experience at Pullman Cape Town City Centre. We are delighted to hear that you found our location convenient and appreciated the comfort of your stay, as well as the professionalism of our staff. We acknowledge your feedback regarding the parking situation. Your suggestions for additional designated parking and improved signage have been duly noted, as we continually strive to enhance our guests' experiences. Similarly, we appreciate your input on our breakfast offerings. Expanding the variety of food choices is an important aspect that we will consider to ensure a more satisfying start to the day for our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back in the future and hope to provide an even better experience. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Kelli O. Business - Confirmed reviews ALL

Stayed for 8 nights, all staff were helpful & always attentive. The one lift operating was my only inconvenience, however conversing with staff while waiting was worth the wait connecting with locals.

Dear Kelli, Thank you for your kind words regarding our service and hospitality. We appreciate your understanding regarding the lift situation and are pleased to know you enjoyed engaging with our staff. Your feedback is valuable as we continually strive to enhance our guest experience. Best regards, Pullman Cape Town City Centre

Customer review rating 3.5/5

Robert C. Couples - Confirmed reviews ALL

Service very good. Great breakfast. Dinner is better at the local restaurants. Comfortable rooms but the shower kept changing from hot to cold and back every 30 seconds with weak pressure.

Dear Robert, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our service and breakfast. However, we regret the inconvenience caused by the shower's inconsistent temperature and water pressure. We take such matters seriously and will investigate further to enhance our guest experience. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Abria B. Solo - Confirmed reviews ALL

I had a lovely experience! This is my 4th time staying at the Pullman Cape Town. And I love how centrally located it is. The staff is amazing! Tinashe always took great care of me. I can’t wait to come back again.

Dear Abria, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our central location and the attentive service provided by Tinashe. We look forward to welcoming you back for your fifth visit. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Geraldine V. Business - Confirmed reviews ALL

Excellent stay in a well located hotel.

Dear Geraldine, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed your time with us. We look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Andrew W. Solo - Confirmed reviews ALL

One of those stays that you will remember. Every single member of staff was friendly and engaging. The hotel was clean and excellently located. I really have nothing to say that will detract from this stay being excellent. Special mention to Lebo at the front desk who was not only always friendly, but came to my rescue when I needed emergency dental treatment by helping me find a top notch center. I’d highly recommend this property for your stay in Cape Town.

Dear Andrew, Thank you for your kind words and for taking the time to share your experience at Pullman Cape Town City Centre. We are delighted to hear that our staff provided you with friendly and engaging service, and that our location and cleanliness contributed to your memorable stay. We appreciate your special mention of Lebo, who exemplifies our commitment to guest service. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 3.5/5

Stephen B. Business - Confirmed reviews ALL

Quiet, large room with good amenities. Currently there is an elevator upgrade in process. There are staff helping guest get one of 2 elevators.

Dear Stephen, Thank you for your feedback regarding your recent stay. We appreciate your understanding during our elevator upgrade process, which is intended to enhance our guests' experience. We hope to welcome you back soon for a more seamless visit. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Florian E. Friends - Confirmed reviews ALL

The bed and shower are very good and we enjoyed the food in the restaurant.

Dear Florian, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed the comfort of your accommodations and the quality of our restaurant offerings. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Mika G. Business - Confirmed reviews ALL

Nice rooms, very good breakfast. Extremely friendly staff.

Dear Mika, Thank you for your kind words regarding our breakfast offerings, room quality, and the service provided by our staff. We are delighted to hear that you had a positive experience at our hotel and appreciate your feedback. Best regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Christophe N. Business - Confirmed reviews ALL

Overall, I had a very good stay at the Pullman Cape Town. The rooms are spacious, comfortable and very clean, which was definitely a highlight. There were, however, a few areas for improvement. Elevator maintenance meant only two elevators were available, resulting in longer waiting times. It would have been helpful to be informed about this in advance. Breakfast was good, but quite repetitive. During my four-night stay, the selection was almost identical every morning, so some additional variety would be welcome. Finally, the gym could use an upgrade for a hotel of this caliber. The treadmill I used had a missing emergency stop and the incline function was not working. Overall, I was happy with my stay, particularly for a business trip, but addressing these few details would make the experience even better.

Dear Christophe, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Cape Town City Centre. We are delighted to hear that you found our rooms to be spacious, comfortable, and clean, as we strive to provide a high standard of accommodation for our guests. We acknowledge your concerns regarding the elevator maintenance and the impact it had on your experience. While we strive to provide timely communication about such matters, we regret any inconvenience this may have caused during your stay. Additionally, we appreciate your input on the breakfast variety and will certainly take it into consideration for future enhancements to our offerings. Your comments regarding the gym equipment will also be reviewed as we continuously aim to improve our facilities to meet the expectations of our guests. We are grateful for your constructive feedback and hope to welcome you back for an even better experience. Best regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Joy T. Solo - Confirmed reviews ALL

The staff are so friendly and helpful, it was a pleasure to stay there.

Dear Joy, Thank you for your kind words regarding our staff. We are delighted to hear that their friendliness and helpfulness contributed to your pleasant stay. Your feedback is valued, and we hope to welcome you back in the future. Warm regards, Pullman Cape Town City Centre.

Customer review rating 3.5/5

Atsani A. Business - Confirmed reviews ALL

Clean rooms. Its servicing and turn down is good. Breakfast could be improved. Coffee is terrible. Staff are well meant but could be more polished. There was no doorman / concierge to help with luggage. Just some people standing around for public security rather than service.

Dear Atsani, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our rooms clean and our service satisfactory. However, we regret that the breakfast and coffee did not meet your expectations, and we appreciate your comments on our staff's service level, as well as the lack of concierge assistance. Kind regards, Pullman Cape Town City Centre

Customer review rating 4.5/5

Brenda M. Couples - Confirmed reviews ALL

My only comment is do not allow a 2pm check out when you have a full house which was my room. The front desk blamed the full house however I saw the people leave the room that was to be mine at 2pm. This put pressure on cleaning staff and me as I had 5pm plans and wanted to be checked in earlier than 4pm.

Dear Brenda, Thank you for your kind words regarding the comfort of your room and the friendliness of our staff. We appreciate your feedback concerning the check-in process. Our check-in time is set to 4 PM to ensure that all guests receive a thoroughly cleaned and prepared room, especially during busy periods. We understand that this may not have aligned with your personal schedule, and we apologize for any inconvenience this caused. Your comments will be taken into consideration as we strive to enhance our guest experience. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Anthony M. Solo - Confirmed reviews ALL

A fantastic stay at this hotel

Dear Anthony, Thank you for your kind words regarding your recent stay. We are delighted to hear that you had a fantastic experience at our hotel. It is our pleasure to provide our guests with excellent service and comfort. Best regards, Pullman Cape Town City Centre

Customer review rating 2.5/5

Brendon B. Families - Confirmed reviews ALL

The team was great, friendly and responsive. Unfortunately I was disappointed with the room. When we checked we discovered the sink was blocked. There was no cold water in the tap. Quickly fixed the next day but should not happen in a 5 star hotel. We also thought the shower pressure was very low and got worse. The aircon control did not work properly ( I did bring this up with reception, we just turned it off) and one of the night light was broken. Finally, we felt the beds were small, we were short guys so no drama but if I was above six foot it would be a problem. Anyway, service of the team made up for it somewhat.

Dear Brendon, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you received excellent service from our team, as we pride ourselves on providing friendly and responsive hospitality. However, we regret to learn about the issues you experienced with your room. It is our standard to ensure that all amenities are in proper working condition prior to guest arrival, and we acknowledge that the blocked sink and air conditioning issues fell short of this expectation. Your comments regarding the shower pressure and bed size have also been noted, as we continuously strive to enhance our guests' comfort. We appreciate your understanding and your recognition of our team's efforts to assist you during your stay. Your experience is important to us, and we will address these concerns with our maintenance team to prevent future occurrences. Thank you once again for your comments, and we hope to welcome you back in the future for an improved experience. Best regards, Pullman Cape Town City Centre

Customer review rating 5.0/5

Wood R. S. Friends - Confirmed reviews ALL

My stay at Pullman Cape Town City Centre during the rugby match was truly wonderful. From the moment we arrived, the energy throughout the hotel was incredible, and the hospitality from the entire team made us feel excited for the game and made our stay both enjoyable and memorable. A special mention must go to Achumile and Jose at Reception. Their warmth, professionalism, and genuine eagerness to assist really stood out. When I arrived, there was a small hiccup regarding my room, but despite the reception area being extremely busy, Achumile took the time to personally assist me. She even accompanied me to my room and helped with my luggage. As an older gentleman travelling, that kind of care and kindness meant a great deal to me. Achumile was such a lovely young lady, and it was unfortunate that she was not around when we checked out because she truly took care of me throughout my stay. I would also like to give a very special mention to Anathi from the restaurant. She is an absolutely amazing young lady incredibly kind, intelligent, warm, and very pleasant to interact with. When I ordered room service, she delivered my food with a genuine smile and went beyond simply delivering the meal by taking the time to engage me in conversation. She was smart, attentive, and made me feel genuinely welcomed and valued as a guest. Her kindness, confidence, attention to detail, and ability to make a guest feel comfortable really stood out to me. Sometimes it is the small conversations and genuine smiles that stay with you long after you leave a hotel, and Anathi certainly made that impression on me. These personal touches made a huge difference and are exactly what hospitality should be about. Achumile, Jose, Anathi, and the entire Pullman team were friendly, helpful, welcoming, and genuinely eager to assist whenever needed. Pullman Cape Town has an amazing team, and these wonderful staff members in particular made my stay special. I left feeling well looked after and with wonderful memories of my rugby weekend. Thank you, Pullman Cape Town, for an unforgettable stay. I would gladly return!

Dear S., Thank you for sharing your delightful experience at Pullman Cape Town City Centre. We are thrilled to hear that your stay during the rugby match was enjoyable and memorable. It is always gratifying to receive such positive feedback regarding our team's dedication to providing exceptional service. We appreciate your kind words about Achumile, Jose, and Anathi. Their commitment to ensuring a warm and welcoming atmosphere is truly commendable. We understand how important it is for our guests to feel valued and cared for, especially during their travels. It is heartening to know that their efforts made a significant impact on your experience, from the initial hiccup at check-in to the attentive service in the restaurant. Your feedback serves as an inspiring reminder of the importance of personal touches in hospitality. We look forward to welcoming you back for another unforgettable stay in the future. Best regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 309 reviews 8.6/10 Location
  • 489 reviews 7.6/10 Room
  • 776 reviews 8.7/10 Service
  • 6 reviews 5.9/10 WiFi
  • 215 reviews 7.7/10 Breakfast
  • 190 reviews 5.7/10 Amenities
  • 170 reviews 8.2/10 Cleanliness
  • 30 reviews 3.6/10 Wellness Area

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