Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 564 reviews

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Pullman Cape Town City Centre - Image 1
Pullman Cape Town City Centre - Image 2
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22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa

Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key and Safehotels Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Telephone
Fax +27 21 467 4001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  564 reviews

Customer review rating 4.5/5

Ricardo M. Families - Confirmed reviews ALL

Great stay. Comfortable rooms and friendly staff.

Dear Ricardo, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the comfort of your room. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Pullman Cape Town City Centre

Customer review rating 3.0/5

Manasi S. Solo - Confirmed reviews ALL

Had a pretty rough check-in. There doesn't seem to be a lot of coordination between Accor and Pullman. They didn't have my reservation, had no clue of its details and insisted on my paying again for a room I had already paid for. I finally had to speak to the manager and prove to her that I already had a booking. They spent a lot of time checking back and forth with Accor. Until they managed to confirm my reservation, they treated me like I was trying to cheat them. It was pretty awful. In the meanwhile, when I contacted Accor customer service, I received an email from them 3 days later saying it was not their problem but Pullman's problem. Overall very unpleasant check-in experience. Everything else was fine.

Dear Manasi, Thank you for sharing your feedback regarding your recent stay at Pullman Cape Town City Centre. I am pleased to hear that you appreciated our location; however, I sincerely regret the difficulties you encountered during your check-in process. I do apologise for the inconvenience and frustration you experienced with your booking and the payment method. Unfortunately, the payment option on the Accor platform is not integrated with our hotel’s payment system. For this reason, any outstanding payment will need to be completed directly at the hotel upon check-in. Our Revenue and Engineering teams are currently working on resolving this integration issue to improve the experience going forward. I appreciate your patience in resolving the matter with our management team. Thank you once again for your feedback, and I hope that the remainder of your stay was enjoyable. We value your patronage and hope to provide you with a more seamless experience in the future. Warmest regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Michael B. Couples - Confirmed reviews ALL

Great overall stay. Service and rooms were top class. Unfortunately the breakfast food was cold. Not up to standard.

Dear Michael, Thank you for your kind words regarding your overall stay and our service. We appreciate your feedback about the breakfast temperature, as it is important for us to meet our guests' expectations in all areas. Your comments will be taken into consideration for future improvements. Warm regards, Pullman Cape Town City Centre

Customer review rating 3.5/5

Mohamed H. B. Business - Confirmed reviews ALL

Pretty decent hotel. Good room amenities. Issues were that there is a limited number of lifts (2) serving hotel guests. Also, housekeeping knocked on my door at around 8.30am on a Sunday! I understand i didn't put the Do Not Disturb sign out, but 8.30 is very early.

Dear Mohamed, Thank you for your feedback. I appreciate your comments regarding the room amenities. I acknowledge the concerns about the lift availability and the timing of the housekeeping visit. Your insights are valuable, and I will share them with the team for future consideration. Our lifts are currently undergoing refurbishment as part of our ongoing efforts to enhance your comfort and overall guest experience. We sincerely apologise for any inconvenience caused and appreciate your kind understanding. We look forward to the opportunity of welcoming you back in the near future. Warm regards, Pullman Cape Town City Centre

Customer review rating 2.0/5

Gugulethu M. Business - Confirmed reviews ALL

The hotel is fine, service as should be expected. The challenge I've had is that 1) your cleaning staff took my personal facecloth and I reported this to reception three times and was promised a resolve before I checked out. This didn't happen, noone closed the issue or reported anything back to me. 2) I called a week after my visit, 3 times to follow up on a set of headphones that were left behind. Similarly noone returned my query or reported on whether these where found. It seems that your reception team is not equipped to deal with rising issues or concernces outside of checking guests in or out.

Dear Gugulethu, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the delay in responding and for the inconvenience you experienced during and after your stay with us. I am truly sorry to hear about the missing facecloth and the lack of follow-up regarding your lost headphones. This is not the level of service we aim to provide, and I understand how frustrating it must have been to report these matters multiple times without receiving an update. Please rest assured that I have initiated a full investigation with both our housekeeping and reception teams to understand what went wrong and to ensure that situations like this are handled promptly and professionally in the future. I will personally follow up with you as soon as we have more information. Thank you again for bringing this to my attention. We value your feedback, and we are committed to improving our service. Kind regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 221 reviews 8.5/10 Location
  • 368 reviews 7.7/10 Room
  • 500 reviews 8.3/10 Service
  • 5 reviews 7.1/10 WiFi
  • 152 reviews 7.7/10 Breakfast
  • 127 reviews 8.2/10 Cleanliness
  • 118 reviews 5.7/10 Amenities
  • 18 reviews 4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.