The Municipal Hotel and Spa Liverpool - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 942 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel and Spa Liverpool - MGallery

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  942 reviews

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Outrageously expensive

Dear Vincent G., Thank you for taking the time to tell us about your experience at the The Municipal Hotel and Spa Liverpool - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kinga Walsh

Customer review rating 3.5/5

Colin T. C. Business - Confirmed reviews ALL

Lovely decor, great breakfast, great bedroom. Corridors are very hard to navigate. Impossible to find the lifts from your room. Too warm downstairs.

Dear Colin T C., Thank you for taking the time to tell us about your experience at the The Municipal Hotel and Spa Liverpool. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kinga Walsh

Great setting

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

A great setting and sympathetically renovated. I had to complain about tepid water in the sink and sink not emptying. You kindly left some cakes but the second day housekeeping left the plate and 2 coffee cups on the mantlepeice, not something i would expect in a5x hotel at over £600 for 2 nights

Dear Mr L., Thank you for taking the time to tell us about your experience at the The Municipal Hotel and Spa Liverpool - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Kinga Walsh

Well located but very small rooms and a chaotic breakfast experience

Customer review rating 2.0/5

Henk V. V. Couples - Confirmed reviews ALL

The building is stunning and I would say that the staff was friendly enough, but the overall experience was rather disappointing. The room we had hardly fitted the bed, which was quite small in itself and not very comfortable. The room itself hardly had a window despite the tasteful interior design. Breakfast Sunday morning was chaotic, with drink and food orders being switched up between guests. Finally I expected something more as an Accor Gold member, in no way was a drink offered or where any efforts undertaken to make the stay more memorable. The MGallery in Amsterdam or even a Novotels I stayed in do this much better.

Dear Henk van V., Thank you for taking the time to tell us about your experience at the The Municipal Hotel and Spa Liverpool - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I would be very much appreciate if you could kindly respond to my direct email, so I can discuss your experience in more details. Best Regards Kinga Walsh

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Delightful building and friendly staff

Dear Mr L. We very much appreciate your comments regarding your stay at the The Municipal Hotel and Spa Liverpool - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kinga Walsh

Other web-users rate our hotel

  • 719 reviews 9.6/10 Location
  • 1,311 reviews 7/10 Room
  • 1,498 reviews 7.7/10 Service
  • 5 reviews 0/10 WiFi
  • 803 reviews 8.5/10 Amenities
  • 586 reviews 9.3/10 Vibe
  • 536 reviews 7.8/10 Bar
  • 499 reviews 5.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.