The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 1,879 reviews

The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,879 reviews

Excellent stay would return

Customer review rating 5.0/5

Ns Couples - Confirmed reviews ALL

The bar is very luxurious as you walk in and the rooms are as lovely to a high standard. We didn’t eat there so can’t comment on food. The staff members were professional, friendly and helpful. The location was perfect for us wanting to eat, drink and explore the city. Couldn’t fault our stay.

May I never spa again

Customer review rating 0.5/5

Jonesy Business - Confirmed reviews ALL

Nice try The Municipal Hotel & Spa Liverpool - MGallery Collection

Dear Clare J., Thank you for taking the time to tell us about your experience at the The Municipal Hotel & Spa Liverpool - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kinga Walsh

Very nice hotel, staff were lovely, but disappointed with our experience

Customer review rating 1.5/5

Ava R. Couples - Confirmed reviews ALL

we had issues with our breakfast, it was freezy cold and had mould on our bread so were therefore put off the whole food within the hotel.

Dear Ava R., Thank you for taking the time to tell us about your experience at the The Municipal Hotel & Spa Liverpool - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kinga Walsh

Great stay

Customer review rating 4.5/5

Sadia A. Families - Confirmed reviews ALL

Loved the overall experience. However the spa and related costs were very misleading. Paid £50pp for two hours on the Sunday and it was packed and no treatments at all for £100. Spent over £1,000 with the hotel and was disappointed with having to pay for an overpriced and overbooked spa

Dear Ellie Jones & Will Maddocks, We very much appreciate your comments regarding your stay at the The Municipal Hotel & Spa Liverpool - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kinga Walsh

The design and fit out was superb, as where the staff....

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Here on business, and thoroughly enjoyed my stay...

Dear Kenneth L., We very much appreciate your comments regarding your stay at the The Municipal Hotel & Spa Liverpool - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kinga Walsh

Other web-users rate our hotel

  • 1,142 reviews 9.6/10 Location
  • 2,173 reviews 7.1/10 Room
  • 2,532 reviews 7.9/10 Service
  • 14 reviews 4.5/10 WiFi
  • 1,330 reviews 8.7/10 Amenities
  • 995 reviews 6.1/10 Comfort
  • 945 reviews 9.3/10 Vibe
  • 866 reviews 7.8/10 Bar

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