The Municipal Hotel and Spa Liverpool - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 1,130 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel and Spa Liverpool - MGallery

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,130 reviews

Great hotel. Modern but with history.

Customer review rating 5.0/5

Mike Couples - Confirmed reviews ALL

The Municipal was a great choice for us. Nice and central with high quality all round. Spa was excellent.

Dear Mr E., What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience! Thank you for taking the time to share your kind words. Our team is dedicated to providing exceptional experiences, and it is always rewarding to know when we have succeeded. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best and many more amazing moments. Best regards Kinga Walsh

Customer service at its best

Customer review rating 5.0/5

Tina G. A. L. M. Friends - Confirmed reviews ALL

We had a little bit of confusion to start our stay. It transpired that when we booked the reservation had been mixed up with another package. On arrival at reception Charlotte was extremely understanding a. immediately advised my friend L. a. I (Tina) to go straight to the Spa for our treatment a. what we thought we had booked would be honoured. Upon arrival at the Spa we were greeted by Hannah who explained that the original massage had been cancelled as it was not with our package. However the hotel would honour this as we had been told it was included. But we had to book for the next day. We did not mind a. were given access to the Spa. The Spa is delightful serene a. very inviting. Because of the confusion we were treated to some complimentary Prosecco from Callum who was so polite an absolute gentleman . We were delighted a very nice touch. After this we went back to reception our room was ready a. bags had already been taken up. Charlotte said we could go for our afternoon tea we were escorted to the Palm court by Matthew from Idaho. He was extremely informative a. showed us the different areas of the hotel a. how to get about . We met Dan on our travels who takes care of janitorial duties a. kept assisting us when we got lost. Very friendly guy. Breakfast was a lovely experience the restaurant is bright a. welcoming. Jay a. his team especially Jonathan were very attentive a. happy to make a more bespoke breakfast for L.. The food was delivered hot a. well presented. Our massage treatment did not disappoint. Katie was lovely a. took care to check I was comfortable . L. a. I live in Liverpool a. had booked in for a little break for 2 nights. We had an amazing time a. wish to thank you all for an amazing time. Charlotte reception Hannah manager Spa. Callum spa, Dan , Matthew, Jay, Jonathon are absolute legends a. assets to the Municipal Hotel. Thank you so much L. a. Tina

Dear Tina G. & L. M., What a pleasure it was to have you with us, a. we are absolutely thrilled to hear that you had an amazing experience! Thank you for taking the time to share your kind words a. compliment the staff, especially Charlotte, Hannah, Callum, Matthew, Dan, Jay, Jonathan. Our team is dedicated to providing exceptional experiences, a. it is always rewarding to know when we have succeeded. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best a. many more amazing moments. Best regards Kinga Walsh

Beautiful hotel and amazing staff

Customer review rating 5.0/5

Kimberley J. Families - Confirmed reviews ALL

Hotel is magnificent, staff are all very kind and go above and beyond to help out. Room was spotless and very big with the most comfortable bed I have ever slept in

Dear Ms J., What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience! Thank you for taking the time to share your kind words. Our team is dedicated to providing exceptional experiences, and it is always rewarding to know when we have succeeded. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best and many more amazing moments. Best regards Kinga Walsh

Lovely environment but no extras included

Customer review rating 3.0/5

Ab Families - Confirmed reviews ALL

We loved the building, room and palm court and it was well located. I believed that my daughter and I would be able to use the pool but on arrival discovered this was additional £50 pp per day and that my 15 year old would not be able to use the pool anyway. It also seems quite mean not to include any kind of breakfast.

Beautiful palm room

Customer review rating 3.5/5

John W. Couples - Confirmed reviews ALL

Lovely Hotel, with really helpful staff.unfortunately our room was so hot we couldn’t sleep properly in it .

Dear John W., We very much appreciate your comments regarding your stay at the The Municipal Hotel and Spa Liverpool - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sincerely sorry to hear that some of the aspects of your stay did not meet the standards that you rightly anticipated. I assure you that this is not the impression we wish to leave our guests with, and we will address these issues promptly. I do hope that we might have the pleasure of welcoming you back to the Municipal at some point in the future Sincerely, Kinga Walsh

Other web-users rate our hotel

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  • 683 reviews 6.4/10 Comfort
  • 677 reviews 9.4/10 Vibe
  • 609 reviews 7.8/10 Bar

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