Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,069 reviews

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Hotel extras

  • Flinders Street Station is a short 5 minute walk from the hotel.

  • Located in the heart of Melbourne CBD close all iconic attractions.

  • 24 hour reception, full breakfast buffet, free Wi-Fi and communal laundry.

  • 275 non-smoking hotel rooms with new beds, air conditioner & kitchenettes in every room.

  • TV with Chromecast is available for your entertainment.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Melbourne Southbank

9 Riverside Quay

GPS:-37.82122, 144.96537

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Enjoy a full buffet breakfast, plus freshly brewed coffee with beans from our local supplier Industry Beans. Freshly made meals and snacks available at our Distrikt Press cafe and for in-room orders.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,069 reviews

TripAdvisor Rating  4.0/5  8,181 reviews

Apparently I got an upgrade

TripAdvisor rating 2.0/5

Traveller4217 Business - TripAdvisor review

Well I arrived at the hotel at about 8:00 p.m. Came down from Queensland for business. Room was booked my secretary. Got to the front desk and nobody was there. Spoke to somebody else who was arriving at the same time who said that I had to check in via a kiosk. For some reason my credit card did not work. It was actually my free night as an Accor member. Of course I was delighted when the person behind the desk told me that I had been upgraded. Arrived in my room to find that I have two single beds and the bathroom stinks. I will really have to consider whether I stay in the future. The trouble is that somebody will respond to this message and tell me that they are very sorry for what has happened. But frankly, nobody gives a rat's ass. Maybe that is why the bathroom stinks.

It feels like HOME! Short!

Customer review rating 5.0/5

Ken B. Business - Confirmed reviews ALL

I love the: Location People Breakfast The room The staff I don't love you wash basin with no plug!! Ken

Excellent location

Customer review rating 4.5/5

Therese Families - Confirmed reviews ALL

Great location, very clean, comfortable room, friendly staff and very good service.

Overnight business trip

Customer review rating 3.5/5

Bruce H. Business - Confirmed reviews ALL

Good value for money, disappointing check in experience with male staff member, slow check out process

Good location, basic room, great breakfast

Customer review rating 3.5/5

Nick Families - Confirmed reviews ALL

Good location, basic room, great breakfast. Old dated rooms, dirty shower, no bathroom products. Location was close to Southbank/Crown. Buffett breakfast was lovely.

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Other web-users rate our hotel

  • 1,621 reviews 9.6/10 Location
  • 1,874 reviews 5.8/10 Room
  • 1,386 reviews 7.2/10 Service
  • 34 reviews 6.5/10 WiFi
  • 807 reviews 5.2/10 Cleanliness
  • 501 reviews 7.1/10 Breakfast
  • 397 reviews 6.8/10 Value
  • 39 reviews 3.5/10 Bar

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