Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,858 reviews

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Mercure Melbourne Southbank - Image 1
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Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,858 reviews

TripAdvisor Rating  4.2/5  8,188 reviews

Could be better

Customer review rating 3.5/5

Clifford Couples - Confirmed reviews ALL

Mercure brand seems to be going down market. In our room 108 the front door didn't close properly & had to be slammed hard. The jug lid was damaged & difficult to open. The were no power points beside the bed - a little attention to detail I thought all Accor hotels had. And I paid an extra $10 for river & city views, but being on the 1st floor the only view was of taxis across the road. And finally, perhaps nit picking, why do you persist the Devondale milk in containers that are impossible to open without spilling milk? Why not a milk provider who has the courtesy to provide milk in a container that pours without spilling.

Dear Clifford N., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Eden

Room clean and comfortable.

Customer review rating 3.5/5

Amy Families - Confirmed reviews ALL

Upon arrival we were told our extra bed would be set up in the room already and it was. Room comfortable and clean. The only thing was the bathroom. Tad bit unclean and there was black mould in the grout and on the doors/walls. That’s the only thing we weren’t overall happy with. The shower needed a good scrub and the fan/vent needs to be cleaned of dust. The mini fridge needs defrosting and the temp control was set to 5 which is not cold enough. Staff friendly and helpful. The new breakfast room looked lovely- last time we stayed it was still being built. Happy customers. Just need to sort out the bathrooms.

Dear Amy C., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Eden

Unremarkable

Customer review rating 2.5/5

Charlie R. Couples - Confirmed reviews ALL

Adequate accomdation. Nothing special. Old, dated, unspectacular (especially for the price. Friendly staff who relocated after the proposed room smelled like someone had spilled a bottle of bleach and had an intolerable stench.

Dear Cezar R., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Eden

Great customer service

Customer review rating 4.5/5

Jaclyn C. Solo - Confirmed reviews ALL

The hotel were fantastic , great customer service and would go over and above to help out where they could.

Dear Jaclyn C., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eden

Well located

Customer review rating 5.0/5

Fiona S. Families - Confirmed reviews ALL

Great location, quite very clean room

Dear Fiona S., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eden

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Other web-users rate our hotel

  • 1,793 reviews 9.7/10 Location
  • 2,139 reviews 6.2/10 Room
  • 1,603 reviews 7.2/10 Service
  • 28 reviews 6.1/10 WiFi
  • 931 reviews 5.8/10 Cleanliness
  • 553 reviews 7.1/10 Breakfast
  • 15 reviews 0.7/10 Pool
  • 11 reviews 1.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.