Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 1,904 reviews

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Hotel extras

  • Flinders Street Station is a short 5 minute walk from the hotel.

  • Located in the heart of Melbourne CBD close all iconic attractions.

  • 24 hour reception, full breakfast buffet, free Wi-Fi and communal laundry.

  • 275 non-smoking hotel rooms with new beds, air conditioner & kitchenettes in every room.

  • TV with Chromecast is available for your entertainment.

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay

GPS:-37.82122, 144.96537

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Enjoy a full buffet breakfast, plus freshly brewed coffee with beans from our local supplier Industry Beans. Freshly made meals and snacks available at our Distrikt Press cafe and for in-room orders.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,904 reviews

TripAdvisor Rating  4.0/5  8,180 reviews

One of the worst Accor hotels I have stayed at

TripAdvisor rating 2.0/5

989DavidS989 Business - TripAdvisor review

We stayed 4 nights , the second morning, they ran out of eggs, when I told them , they said sorry , we are busy, I waited 15 mins , still no eggs , breakfast cost $32 , I had to leave for a meeting with out getting any eggs, the lift was out for 3 days , sometimes the wait was over 20 mins to get downstairs ( you couldn’t use the stairs , because the fire alarm would go off ) , a male housekeeper , walked in on my wife in the middle of the day , with out knocking or shouting housekeeping , my wife just looked up and there was a man standing there , saying he come to clean the room , the beds weren’t made any of the 4 days , no clean sheets for all the time we were there , they just pulled up the top cover, not even straighten the pillows or bottom sheet. There were no replacement of teabags or coffee sachets.

Convince and comfort

Customer review rating 4.5/5

Tony P. Business - Confirmed reviews ALL

It was great. So close to all the places I needed to be.

Enjoyable stay

Customer review rating 4.5/5

Arky Solo - Confirmed reviews ALL

Had a good time at the Mercure, room was clean and tidy and housekeeping was great. The only reason I gave a 9 instead of a 10 was that there was only 1 PowerPoint in the kitchenette so you couldn’t use the microwave and the kettle at the same time. I was also surprised that there was no scale for luggage you could borrow, as I have been able to borrow one at places I have previously stayed. As a warning to other travelers- There are no usb power points so bring a usb power brick or something! But overall a great stay. Rooms were well soundproofed from the outside and neighbors, everything was comfy and easy to use, staff were helpful. Will be back next time in Melbourne!

Great location ,Poor room sertvice

Customer review rating 2.0/5

Rob Couples - Confirmed reviews ALL

We stay here frequently and have always enjoyed the experience but this time the room service was terrible No milk one day Towels just put in pile on bench and left Only two coffees and sugars left each day which meant one of us going without No cups washed during entire stay and we were there for 6 nights

Well located

Customer review rating 3.0/5

Cathryn M. Couples - Confirmed reviews ALL

The room was very nice except for tissue box had a screwed up tissue shoved in the top and was otherwise empty, tea and coffee wasn't restocked so could only have 1 cuppa.

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Other web-users rate our hotel

  • 1,664 reviews 9.6/10 Location
  • 1,892 reviews 5.8/10 Room
  • 1,358 reviews 7.5/10 Service
  • 32 reviews 5.6/10 WiFi
  • 836 reviews 5.2/10 Cleanliness
  • 486 reviews 7.4/10 Breakfast
  • 34 reviews 4.9/10 Bar
  • 8 reviews 3.6/10 Wellness Area

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