The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,167 reviews

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The Sebel Sydney Martin Place - Image 1
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165 PHILLIP STREET, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Telephone
Fax +61 2 7258 1800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,167 reviews

TripAdvisor Rating  3.1/5  17 reviews

Customer review rating 4.5/5

Cassandra C. Couples - Confirmed reviews ALL

Convenient with lovely staff

Dear Cassandra, Thank you for your fantastic review and for choosing to stay with us. We’re delighted to hear you enjoyed the convenience of our location and the friendly service from our team. Your positive feedback means a great deal to us! We truly appreciate your loyalty as an ALL Classic member and look forward to welcoming you back for another wonderful stay soon. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 0.5/5

Sapna M. Business - Confirmed reviews ALL

Experience was very much like a budget style hotel but the price was as close as a Sheraton nearby. The reception not co-ordinating with each other across their shifts causing last minute worry and trouble for me. Room had a broken piece in the doors, dusty coffee machine and old expired coffee sachets kept. The room in itself did not have any view, not at all worth the money spent.

Dear Sapna, Thank you for taking the time to share such detailed feedback from your recent stay with us. I’m very sorry to hear that we fell short of expectations on this occasion, particularly regarding communication during your stay and the condition of your room. This is certainly not the experience we aim to deliver. We appreciate you bringing the maintenance and housekeeping concerns to our attention, and we are addressing these with our team to ensure they are promptly resolved. Our reception team will also be reviewing this feedback to ensure we communicate clearly and uphold any commitments we make to our guests. Items such as dental kits and slippers are available anytime upon request, and I apologise if this was not communicated clearly to you. We want our guests to feel well-supported throughout their stay, and we regret that this was not your impression. We do value your loyalty as an ALL Classic member and hope we may have the chance to welcome you back and provide a far more positive experience. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 1.5/5

Roger O. Business - Confirmed reviews ALL

The room was quiet although the old cabinetry had hard, sharp edges that can be dangerous. The biggest problem is that there is no restaurant or bar and any hotel claiming four and a half stars has to provide this service. Unfortunately I ordered breakfast, only to be sent to a cafe outside the hotel with a voucher for a bacon and egg roll. I will never stay here again.

Customer review rating 1.5/5

Luke M. Business - Confirmed reviews ALL

Appreciated the upgrade to level 9 room 14 however I believe it was either right next to or right below plant air con unit. Even with the rooms air con turned off it was a very noisy room and made sleep quite difficult.

Dear Luke, Thank you for sharing your feedback and for being a valued ALL Gold member. While I’m pleased to hear you appreciated the upgrade and our team’s service, I’m very sorry that noise impacted your comfort and sleep. This is certainly not the experience we aim to provide. We truly appreciate you bringing this to our attention. Should you choose to stay with us again, please reach out to us directly so we can allocate a quieter room to ensure a more restful experience. Thank you again for your loyalty, and we hope to better welcome you on your next visit. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 4.5/5

Daisy G. Solo - Confirmed reviews ALL

Loved being able to walk through the beautiful Hyde park even though we were in the city. Close to train, bus and light rail. The shower in the room was amazing - too often hotel rooms have poor shower pressure but this one was brilliant.

Dear Daisy, Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed our central location and that the shower pressure was just right for you. We hope that we will see you again soon for another wonderful stay with us. Best regards, Night Manager Joseph The Sebel Sydney Martin Place

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Other web-users rate our hotel

  • 607 reviews 9.5/10 Location
  • 844 reviews 7.3/10 Room
  • 615 reviews 7.6/10 Service
  • 18 reviews 6.7/10 WiFi
  • 296 reviews 6.5/10 Cleanliness
  • 171 reviews 4.7/10 Amenities
  • 165 reviews 3.8/10 Food
  • 120 reviews 4.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.