Mercure Sydney Macquarie Park 4 stars

Customer review rating (ALL Rating) 4.4/5 919 reviews

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Mercure Sydney Macquarie Park - Image 1
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Mercure Sydney Macquarie Park - Image 4
81 Talavera Road, 2113 NORTH RYDE, Australia

Description

Hotel extras

  • 20-minute drive to Sydney CBD, easy access to business parks and Macquarie Shopping centre

  • Newly refurbished rooms and public areas

  • On-site outdoor parking area

  • Accessible rooms located on ground floor

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home

Our accommodation(s)

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Hotel location

Mercure Sydney Macquarie Park

81 Talavera Road
2113 NORTH RYDE
Australia

GPS:-33.77582, 151.11943

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  919 reviews

TripAdvisor Rating  3.5/5  16 reviews

Stayed a few times but this one could have been better.

Customer review rating 3.0/5

Stephen Couples - Confirmed reviews ALL

As an ACCOR Gold member I am used to arriving and having a fairly fast check in. We arrived, the woman behind the counter checked our booking in the computer and then told us to follow her. We were led to a self-check in counter and told we had to check in there. I was far from impressed considering she'd already opened our booking. What could have been a two-minute check in turned into a 15-minute check in which was not helped by a slow self-service kiosk. First impressions matter to me, so those first interactions with staff mean a lot. If I am going to have to check myself in, I'm going elsewhere. We were also taken aback when the same night a tour bus arrived, and all the passengers were forced to do self-check in. They were all tired and obviously unimpressed. We also noted that we had been left with half a roll of toilet paper in the room. The next morning I asked for more and was told it would come when the room was serviced. After a lot of frustration I finally got agreement to deliver asap, although even that still took well over an hour.

Dear Stephen, Thank you for sharing your feedback with us following your recent stay. I am sorry to hear that this visit did not meet your expectations, particularly as an Accor Gold member who has chosen to stay with us on several occasions. Your experience with the check-in process and the frustration it caused is far from the seamless and welcoming service we strive to deliver. I understand how this impacted your first impression, and I will address this with our team to ensure improvements are made. Streamlining the check-in experience, especially for our loyal guests, is a top priority. Additionally, I apologize for the inconvenience caused by the housekeeping oversight regarding the toilet paper and the delay in rectifying the issue. This is not the level of service we aim to provide, and I will review our processes to prevent similar situations in the future. I value your honest feedback as it helps us improve, and I truly hope we can regain your trust on your next visit. If you choose to stay with us again, please do not hesitate to reach out to me directly so I can personally ensure your experience is flawless from start to finish. Warm regards, Ben Nicholls General Manager Mercure Sydney Macquarie Park

High price not matched by experience.

TripAdvisor rating 1.0/5

Jill B TripAdvisor review

I was charged top rate if $400 plus but the quality of the building and rooms was worth half the price. This was 2 star only due to lack of facilities you would expect. Staff were good. Rooms not cleaned and bathroom an issue. Lighting system wierd.

Not good value for money

TripAdvisor rating 2.0/5

Katrina M TripAdvisor review

Sadly this hotel was not good value for money. For a $330 a night room this was a two star experience. I expected more for that price. The bathrooms were run down. I will say that the staff were fabulous. Helpful and kind and professional. Loved them.

Location and room was spacious and clean

Customer review rating 4.0/5

John F. Business - Confirmed reviews ALL

Great location, no fuss and spacious clean room

Dear John, Thank you for taking the time out of your day to leave us with this great review, the team here at the Mercure Macquarie Park greatly appreciates your feedback. I am delighted to hear that you enjoyed your stay with us, and our location suited your needs! We hope to welcome you back again sometime in the future. Best Regards, Reuben Wharton Front Office Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Staff were extremely great. The room was location was noisy .

Dear Jo-Ann, Thank you so much for taking the time out of your day to leave us with this great review, both myself and the team here at The Mercure Macquarie Park greatly appreciate it. I am delighted to hear that you enjoyed your stay with us and were satisfied with our quality of service! We hope you stay with us again sometime in the near future. Best Regards, Reuben Wharton Front Office Manager

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Other web-users rate our hotel

  • 434 reviews 9.2/10 Location
  • 532 reviews 7.8/10 Room
  • 541 reviews 9/10 Service
  • 6 reviews 9/10 WiFi
  • 263 reviews 7.4/10 Comfort
  • 246 reviews 8.2/10 Cleanliness
  • 152 reviews 6.9/10 Breakfast
  • 89 reviews 7.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.