Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.6/5 1,463 reviews

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417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  1,463 reviews

TripAdvisor Rating  2.5/5  42 reviews

Good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

A place to rest up between tours.

Dear Lynette, Thank you for taking the time to share your feedback. We are glad you found our location convenient for your activities and a restful stop between tours. We sincerely apologise for any miscommunication regarding our dietary offerings. We do cater to a variety of dietary requirements, including gluten-free and lactose-free options, at Hop & Huddle, our restaurant. Your feedback highlights the need for us to better communicate these options, and we will address this with our team to ensure a more seamless dining experience for all guests. We also regret the inconvenience caused by the express check-in and check-out kiosks not logging your departure promptly. We’ll review this process to improve its efficiency. Your observations about the property’s age are appreciated, and we are continuously working on enhancing our facilities. Thank you for bringing this to our attention. We hope to have the chance to welcome you back and provide an even better experience next time! Kind Regards, Stephanie Netto General Manager

Good location

Customer review rating 3.5/5

Russ Friends - Confirmed reviews ALL

Comfortable stay. Rooms Ok- a bit dated. Good cleaning service.

Dear Russell, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. We are delighted to hear you found the location convenient and enjoyed a comfortable stay, with special praise for our excellent cleaning service—our housekeeping team will be thrilled to receive your compliments! We appreciate your suggestions for updating the rooms, including replacing baths with showers, and enhancing seating arrangements. Please know that we are continually working to improve our facilities and guest experience, and your input is invaluable in guiding these efforts. We hope to welcome you back in the future and provide an even better experience! Kind Regards, Stephanie Netto General Manager

Great location and the room was comfortable

Customer review rating 3.5/5

Geoff B. Friends - Confirmed reviews ALL

Loved it. Only issue was the parking.

Dear Geoff, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. Thank you for your kind words about our hotel's location and the comfort of your room. We are glad you enjoyed your stay overall. We apologise for the challenges you faced with parking. Our parking availability is limited, and we understand how this can impact the convenience of your visit. Please know we are continuously exploring ways to improve this aspect of the guest experience, including providing information on alternative parking options nearby. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay! Kind Regards, Stephanie Netto General Manager

Good stay

Customer review rating 3.0/5

Chris M. Business - Confirmed reviews ALL

Was a nice comfortable stay, parking was a little tricky with timings and as Silver member had to prompt for free drinks which was emailed to me but not raised on visit

Dear Chris, First of all, I would like to thank you for your loyalty as an Accor member and thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am pleased to hear that you found your visit comfortable. However, I apologise for any inconvenience caused by the parking arrangements and the need to prompt for your Silver member benefits. We strive to ensure a seamless experience for all our guests and will address this with our team to enhance our service delivery. We appreciate your loyalty as a Silver Accor Live Limitless member and look forward to welcoming you back soon for an even better stay. Kind Regards, Stephanie Netto General Manager

Bad, dirty and no service

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

No room cleaning and no apologies

Dear Hendrik, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; particularly regarding the cleanliness and service you experienced. This is not reflective of the standards we aim to uphold, and I sincerely apologise for the inconvenience caused. Our housekeeping team strives to ensure every room is thoroughly cleaned and serviced daily. If this was not the case during your stay, we deeply regret this oversight and will address it immediately with the team to ensure it does not happen again. Additionally, I apologise if you felt your concerns were not acknowledged. Providing attentive and empathetic service is a priority, and I regret that we fell short on this occasion. Your feedback is invaluable as we work to improve our services. Should you consider staying with us again, please do not hesitate to contact our reception team directly to ensure a seamless and comfortable experience. Thank you for bringing these matters to our attention. Kind Regards, Stephanie Netto General Manager

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Other web-users rate our hotel

  • 768 reviews 8.3/10 Location
  • 1,379 reviews 4.6/10 Room
  • 1,042 reviews 7/10 Service
  • 15 reviews 7.6/10 WiFi
  • 666 reviews 3.4/10 Cleanliness
  • 632 reviews 4.9/10 Comfort
  • 302 reviews 6.1/10 Breakfast
  • 298 reviews 2.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.