Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.6/5 1,495 reviews

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Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,495 reviews

TripAdvisor Rating  2.5/5  42 reviews

Customer review rating 4.0/5

Dale Business - Confirmed reviews ALL

Liked self check out

Well located next to public transport

Customer review rating 4.5/5

Roy W. Solo - Confirmed reviews ALL

Clean comfortable room House keeping could to management in regards to room appliances, electric kettle had plastic taste, refrigerator missing trays etc otherwise i enjoyed my stay Thankyou

Dear Roy, Thank you for sharing your feedback about your recent stay with us at the Mercure Perth On Hay. We are pleased to hear that you found our location convenient and that your room was clean and comfortable. We sincerely apologise for the issues you experienced with the electric kettle and refrigerator. Please rest assured that we take your comments seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure the appliances are in proper working order for future guests. We greatly value your input and are committed to providing a better experience next time. We look forward to welcoming you back soon. Kind Regards, Stephanie Netto General Manager

Good location every thing close by

Customer review rating 4.0/5

Lizzie P. Solo - Confirmed reviews ALL

Nice and relaxing and bonus having breakfast in morning the staff friendly and helpful enjoy my stay for Three Days

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Stephanie Netto General Manager

Day Stay

Customer review rating 3.5/5

Kimba Solo - Confirmed reviews ALL

Good hotel, nice staff but extremely disappointed with the $5 delivery fee for the cold limp $18 pizza that was delivered to my room but to finish on a high I lost my diamond earring, called them the following afternoon and they had found it which I will be forever grateful for (maybe even overlook the pizza)!

Dear Kim, Thank you for sharing your feedback about your recent stay with us at Mercure Perth On Hay. We are so glad to hear that we were able to assist in finding your earring and that you are grateful for our efforts in recovering it. It's always a pleasure to be able to help with such important items. We sincerely apologise for your disappointment with the pizza delivery. The quality of your meal should have met your expectations, and we will certainly review this with our team to ensure improvements are made. Additionally, we appreciate your comments regarding the bathtub, and please be assured that we are continuously seeking areas for enhancement throughout the hotel to provide a more comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future, where we can ensure a much more positive stay. Kind Regards, Stephanie Netto General Manager

easy last minute booking

Customer review rating 4.5/5

Paul K. Business - Confirmed reviews ALL

easy last minute booking after flight was cancelled. Checked in at 10pm out at 4am

Dear Paul, Thank you for sharing your experience with us. We are pleased that we could accommodate you after your flight was canceled, and that the express check-in process was convenient for you, especially given the late hour. We appreciate your feedback regarding the bathroom, and we apologise for the impression it left. We are constantly seeking areas for enhancement throughout the hotel, including the bathrooms and overall room amenities, to ensure we provide the best possible experience for our guests. Your comments will be shared with the team as part of our efforts to continually improve. We hope to have the opportunity to welcome you back under more favourable circumstances and provide a more comfortable stay in the future. Kind Regards, Stephanie Netto General Manager

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Other web-users rate our hotel

  • 780 reviews 8.2/10 Location
  • 1,367 reviews 4.6/10 Room
  • 1,046 reviews 7.1/10 Service
  • 15 reviews 7.3/10 WiFi
  • 644 reviews 3.6/10 Cleanliness
  • 628 reviews 5/10 Comfort
  • 305 reviews 5.9/10 Breakfast
  • 303 reviews 2.8/10 Vibe

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