Mövenpick Hotel Windhoek 5 stars

Customer review rating (ALL Rating) 4.3/5 158 reviews

Mövenpick Hotel Windhoek - Image 1
Mövenpick Hotel Windhoek - Image 2
Mövenpick Hotel Windhoek - Image 3
Mövenpick Hotel Windhoek - Image 4

Description

Hotel extras

  • Just 500 meters from Eros Airport and 25 minutes from Hosea Kutako International Airport.

  • Offers 130 premium and spacious rooms catering to both business and leisure travelers.

  • Safehotels certified.

  • Facilities include a pool, gym, spa, and multiple on-site restaurants and bars.

  • Largest conference venue in Namibia, capable of hosting both large and smaller events.

Our accommodation(s)

Hotel location

Mövenpick Hotel Windhoek

Corner of Auas And Aviation Road, Windhoek, Namibia
10005 WINDHOEK
Namibia

GPS:-22.59775, 17.08242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  158 reviews

Customer review rating 4.0/5

Steyn H. Business - Confirmed reviews ALL

I enjoyed my stay.

Dear H. Thank you for your lovely feedback! We’re so pleased to hear that you enjoyed your stay with us. It was a pleasure having you, and we hope to welcome you back again soon for another great experience. Mövenpick Hotel Windhoek

Customer review rating 4.5/5

Jayesh P. Business - Confirmed reviews ALL

Great service, brilliant venue. I did not receive my luggage at the airport for 2 days (another colleague for 3 days)- and despite of requesting for a basic essentials kit (dental, hygiene etc) at the Movenpick hotel reception, we were informed this was out of stock and not provided. It would be good to consider this.

Dear Jayesh Thank you for your valuable feedback. We are delighted to hear that you enjoyed our service and found the venue to be brilliant. It truly means a lot to our team. However, we sincerely apologize for the inconvenience you experienced regarding the essentials kit during your delayed luggage situation. We understand how important such items are, especially under those circumstances, and regret that we were unable to assist you at the time due to stock unavailability. Your suggestion has been noted, and we will certainly review our processes to ensure better preparedness in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for an even more seamless experience. Mövenpick Hotel Windhoek

Customer review rating 4.0/5

Georgina W. Business - Confirmed reviews ALL

The stay was lovely, and overall, the service was good. However, on Thursday morning, a lady knocked on my door and stated that she wanted to confirm whether anyone was occupying the room, as the system reflected that the room was vacant. I found the enquiry rather concerning, as I had checked in the previous evening, and it was unclear why the room would still reflect as unoccupied on the system. The lady appeared to be wearing a uniform, although it was partly covered by a private jersey, and she did not have an identity card visible. I would therefore like to suggest that, apart from housekeeping staff, any staff member approaching guests’ rooms should be clearly identifiable by means of an identity card and full corporate uniform. This would help ensure guests feel safe and confident when engaging with staff. Other than this incident, the service was good.

Dear Georgina Thank you for taking the time to share your detailed feedback. We are delighted to hear that you had a lovely stay and that you found our overall service to be good. However, we sincerely apologize for the concerning experience you encountered on Thursday morning. This is certainly not the standard we strive to uphold. Please be assured that your comments regarding staff identification and uniform are taken very seriously. Guest safety and comfort are of utmost importance to us, and we fully agree that all team members interacting with guests should be clearly identifiable at all times. We will be addressing this matter internally, including reviewing our system processes to understand why the room status reflected incorrectly, as well as reinforcing our uniform and identification policies with the team. Thank you once again for bringing this to our attention. Your feedback is invaluable in helping us improve, and we hope to welcome you back for an even more seamless and secure experience. Mövenpick Hotel Windhoek

Customer review rating 4.5/5

James M. Business - Confirmed reviews ALL

The front of house, catering and house keeping staff team were all very responsive and made the staff at the Movenpick comfortable and enjoyable. Thank you

Dear James Thank you for your wonderful feedback! We are delighted to hear that our front of house, catering, and housekeeping teams were responsive and contributed to making your stay comfortable and enjoyable. Your kind words mean a great deal to us, and we will be sure to share them with the entire team. We truly appreciate your support and look forward to welcoming you back again soon. Mövenpick Hotel Windhoek

Customer review rating 4.5/5

Hengua G. Business - Confirmed reviews ALL

Very satisfactory

Dear Hengua G. Thank you for taking the time to share your feedback. We are pleased to hear that your experience with us was very satisfactory. Your feedback is truly appreciated and encourages our team to continue delivering a high standard of service. We look forward to welcoming you back again soon. Mövenpick Hotel Windhoek

Other web-users rate our hotel

  • 44 reviews 8.9/10 Location
  • 144 reviews 6.9/10 Room
  • 407 reviews 8.7/10 Service
  • 9 reviews 5.6/10 WiFi
  • 68 reviews 8.8/10 Breakfast
  • 53 reviews 6.7/10 Cleanliness
  • 36 reviews 9.6/10 Pool

Powered by Trustyou

Our other establishments nearby

Mercure Hotel Windhoek 3 stars

Customer review rating (ALL Rating) 4.6/5 (40 reviews)

At 0 m

See the hotel
All our hotels in Windhoek