Mövenpick Hotel Windhoek 5 stars

Customer review rating (ALL Rating) 3.8/5 82 reviews

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Mövenpick Hotel Windhoek - Image 1
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Corner of Auas And Aviation Road, Windhoek, Namibia, 10005 WINDHOEK, Namibia

Description

Hotel extras

  • Just 500 meters from Eros Airport and 40 minutes from Hosea Kutako International Airport.

  • Offers 130 premium and spacious rooms catering to both business and leisure travelers.

  • Multiple on-site dining options serving diverse local and international cuisines.

  • Facilities include a pool, gym, and spa for guest relaxation and well-being.

  • Largest conference venue in Namibia, capable of hosting both large and smaller events.

Our accommodation(s)

Hotel location

Mövenpick Hotel Windhoek

Corner of Auas And Aviation Road, Windhoek, Namibia
10005 WINDHOEK
Namibia

GPS:-22.59775, 17.08242

Telephone
Fax +264 61 223 017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  82 reviews

Good stay

Customer review rating 4.5/5

Ino J. Families - Confirmed reviews ALL

Wonderful the staff always ready and willing to help

Dear Ino J. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Movenpick Guest relations officer

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Staff and services good (cleaning of the room, buffet, check in and out and cleaning of clothes). But the room is old, and it shows particularly at the bathroom: water tab and shower not piyrung/running properly, the trash lost its caps, the tiles of the bathtub has been painted and the painting is peeling off. Also we have to get out of the bed to turn on/off the lights.

Good day Thank you for staying with us. Thank you for taking time to give feedback on your stay with us. We are happy to hear you had an excellent stay with us. We will inform all concerned department of you feedback Our team work very hard to make sure you have only the best to offer to you. We look forward to hosting you again, with our refurbed property. Best regards, Guest relation agent Michaela

mind the big ones

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

staying in your hotel had some uncomfortable issues. Like the bed, which was rather short for someone who is 195cm in length. Also the shower provided some challenges as the shower height is 180 cm. But most incovinient was the WIFI connection, the instability and often non availability realy made it hard to work during my stay

Dear Guest Thank you for taking the time to leave a review following your stay at our hotel. We regret that your experience did not meet your expectations and apologize if any of our staff caused discomfort during your stay. We strive to provide all of our guests with a pleasant experience, and we are disappointed that this did not reflect in your experience. At Mercure Hotel Windhoek, we value the comfort and satisfaction of each of our guests as the highest priority. We take all feedback seriously and use it to constantly improve our service and facilities. We thank you again for taking the time to share your review with us. Sincerely, Michaela Movenpick Hotel Windhoek

Theft

Customer review rating 1.0/5

Nancy Business - Confirmed reviews ALL

Money was stolen while I was a guest and after a couple of days I was (insensitively) advised to follow up with police, on my own! Well knowing I was a visitor in the country Even after a detailed breakdown of events, I was left to my own fending. Nothing else was done to compensate or to make me feel like a valued client, the issue was just swept under the carpet, just like that!

Dear Nancy K. Thank you for taking the time to leave a review following your stay at our hotel. We regret that your experience did not meet your expectations and apologize if any of our staff caused discomfort during your stay. We strive to provide all of our guests with a pleasant experience, and we are disappointed that this did not reflect in your experience. At Mercure Hotel Windhoek, we value the comfort and satisfaction of each of our guests as the highest priority. We take all feedback seriously and use it to constantly improve our service and facilities. We thank you again for taking the time to share your review with us. Sincerely, Michaela Movenpick Hotel Windhoek

Comfortable Stay

Customer review rating 3.5/5

Hannes Business - Confirmed reviews ALL

Comfortable room and well situated. Areas for improvement: At check in there was a problem with payment then they suddenly "discovered" the email that all will be directly paid. I had to ask for more water and coffee in the room as 1x bottle and 2x decaf sachets (which I do not drink) was insufficient. The medium steak I ordered from the restaurant was well done and tough. The pizza the second evening was excellent. The transport back to the hotel had the time completely wrong, but the front desk quickly fixed it.

Good day Hannes Thank you for staying with us. Thank you for taking time to give feedback on your stay with us. We are happy to hear you had an excellent stay with us. We will inform all concerned department of you feedback Our team work very hard to make sure you have only the best to offer to you. As you may have seen we are busy with refurbishments at the Movenpick hotel and we look forward to hosting you again, with our refurbed property. Best regards, Guest relation agent Michaela

Other web-users rate our hotel

  • 71 reviews 7.3/10 Location
  • 180 reviews 6.4/10 Room
  • 193 reviews 8/10 Service
  • 28 reviews 3.5/10 WiFi
  • 119 reviews 6.7/10 Food
  • 86 reviews 8/10 Breakfast
  • 69 reviews 4.7/10 Amenities
  • 66 reviews 6.3/10 Cleanliness

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Mercure Hotel Windhoek 3 stars

Customer review rating (ALL Rating) 4.2/5 (227 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.